Manhattan Mini Storage

First Storage Unit experience!
As stressful as moving gets, Rohan was so helpful and patience with customers.
There’s free water and tea while you wait and fill out paper work.
You can also get a free pen!
Photo ID and a Credit Card is required to rent.
They provide 1 cylindrical lock with keys that you insert into the hole. Another lock is required for extra security; Disc locks are available for purchase.
When visiting, you need activate your key card in the office, and then use it get access to the elevator area. You also need it to get up to the floor where your storage unit is at.
It’s part of company’s policy to show you the storage unit before you sign the paper work.
The storage unit I got was discounted because a main structural beam was going through the left corner. It was a little bit of a struggle to fit everything, but if your movers are great Tetris players, it should be no problem.

Liz was a huge help at Manhattan Mini Storage and made a dreaded move as seamless as could be. Not only is she well organized and highly skilled in what she does, but has an extremely high spirit and made the mundane job of moving storage actually fun. Liz is the queen of storage and deserves a raise. Because of Liz, I will use the 17^th street location of Manhattan Mini Storage every single time without fail. Liz is the best of the best!

Had the best experience with Elizabeth Gomez. she helped me find the best unit possible and assisted me and my friend with all of our needs! Super safe and secure location and the price was perfect for what I needed. Will definitely recommend to friends and family!
Easy access and great location!

Elizabeth Gomez at Manhattan mini storage was awesome! Helped me out a ton when I was moving !

Rohan was so incredibly awesome! I am new to the whole storage world and he answered every question and made the experience so pleasant and easy. I got this storage room on behalf of my company and after much research, I decided to give this one a go. I am sooo glad I did! Frank was extremely flexible with changing the dates too! The facility is secure, clean and reasonably priced. The business application was organized and professional. Great storage spot!
Oh and did I mention Rohan was awesome!

Rohan was awesome and such a help! Made the whole process super easy and enjoyable. Yeah, I said enjoyable… pleasantly surprising thing to happen when signing a contract and learning about a storage facility.

I closed my unit out today and almost wanted to find a reason to keep it just because I had such a positive experience with this place. They made an experience (moving and transition in NY) that is so horrific, so pleasurable and easy that I would come from different boroughs to use their service again. The staff is attentive, kind, detail oriented, and helpful. Elizabeth especially exhibits an attitude that makes you feel so taken care and comfortable there. Almost like it is a home away from home hah. All the staff were kind and helpful– it made me happy to give them business because it is apparent they treat their employees well. I will definitely come back here and recommend to anyone who needs storage. Not sure about the other manhattan mini storage locations but this one blew me away and made my moving experience pleasurable… and I never that I would say that about moving.

So happy with my experience here. Elizabeth and the rest of the staff making moving and being in transition with things in storage a pleasurable and easy experience. I almost didn’t want to close my unit when I didn’t need it anymore because I was so impressed with their customer service and quality. I don’t know about this company in their other locations but I do know that the west 17^th street location presents exhibits above par standard of cleanliness and customer service.

Best place for storage! What makes this place so special? Elizabeth Gomez. Friendliest staff with best customer service. Since this is my first storage experience, she goes above and beyond to patiently guide me through the entire process. On top of that, her big smile and positive attitude made my entire moving process easy and stress free! I would highly recommend her!

Elizabeth Gomez was a star today. And so was the entire MMS business. Kudos to Elizabeth and MMS. Now the hairy details. MMS has a free shuttle that will pick you up from *any* location and take you to MMS. You may also use the shuttle from MMS to any location. And, in what will make New Yorkers blink, they run this ship tightly. I called for the MMS taxi, and less than 10min later it was at my apartment. Huh? On time. On schedule. Driver could not have been nicer. Star 1. The night before I had reserved several possible units. That triggered some kind of flag, and I got a call from an MMS rep asking if he could help me decide what uniit would be best. WHAT?! This is called being helpful. Great customer service. Star 2. Elizabeth walked me to several units, had an upbeat attitude, and then went so far as to find a 4^th unit that was better suited for my needs. She took me around without complaint, spirited, good mood. Moving SUCKS. Elizabeth made the process easy. Star 3. It took me four hours to complete this move. MMS offered free, ice-​cold water. Elizabeth even found me a shelving unit that was being left behind. Star 4. The place is very clean (they exterminate 2x/​month AND hire a dog to snif the hallways to ensure no bed bugs.) Star 5.
One additional thought — I wish MMS had key rings, with a funny saying on it, etc. I’d definitely buy one. All in all — MMS is top notch. And it shows. Well run business, employees who care, facilities that are clean. Worth it.

Great location with great service. Awesome staff esp Nick and Liz! Definitely come by for great storage space and competitive price in a great location.

I was really skeptical about the kind of people that might be helping me get set up. I had never moved stuff into storage before and was just doubtful about the whole process. Elizabeth and Nicholas who ended up helping on Saturday totally made my day. They were so kind, and like really truly caring and helpful. I needed a large unit than I reserved and Liz did apartment math for furniture like a moving guru. She knew right away the size I would need based on what I had to move. Truck was already there ready to be unloaded so they helped me on the spot. They even helped get me a price that I could afford, since I couldn’t afford the rate I saw on the website. I would not store anywhere else in the city. Locker was clean, well kept and fit my stuff perfectly.

Honestly super well run… beyond helpful… and friendly too… the rates are better then brooklyn where i moved my storage from… and they were even cheap for brooklyn… can’t say enough…

Elizabeth Gomez is a store associate like no other. She genuinely cares about the customer. Go to her if you any help. I have full confidence that she will help you well. Give her a promotion!

Had a stellar move in experience at MMS twice now. The second time was the day before Thanksgiving and Elizabeth Gomez was incredible. She was super friendly and helpful and I loved that she knew it was me as soon as I walked in the door. We arrived much later than planned and Elizabeth was welcoming and accommodating. She readily found us a bigger storage unit than we reserved and offered to show us a few sizes to best determine the right size storage unit. And she highlighted the benefits if I used easy pay, which I did.
The service at MMS has been consistently strong. All of the reps have been professional and affable. I would recommend anyone consider using MMS on17th, especially since the staff is excellent.

Elizabeth Gomez at this location is awesome! My new apt renovation has been delaying and my old apt lease ended yesterday so I had to move all my stuff temporarily to storage. This is my first time to use storage and I had no idea what size I need or how everything works. Elizabeth spared her busy time to explain me every question I ask and she presented me best option I could have. Thanks to her, I could successfully move everything to storage and I feel very comfortable to leave my stuff there. I highly recommend to go to her, if you need storage!

Jerry W from mini storage on 17 street & 10 av was very helpful with the information and really trying to help me find the right unit!

Other businesses should look to MMS as a model for customer service. I just moved out today (headed out of state). The move in process was great. They had a great selection of sizes, the gentleman helping me was very friendly and the process was quick. I was also pleasantly surprised by the cost — it was very reasonable. My move out process was even better. Jerry and Marlon made the process very easy for me. They were also very friendly and provided clear details in a print out of how my deposit, prorating, and commitment factored into the final balance, which I appreciated. They also saved me from making an extra trip back to close out the unit.
Aside from having fantastic employees and good rates, the facility is great as well. It’s conveniently located right off the west side highway. There are 4 truck bays, one or more of which was always open when I came. There is also free parking just across the street which also always had open spots when I visited. There are ample trolleys for moving stuff in and out too. I also appreciate the cleanliness of the place. If it was a restaurant, it would have an «A» rating. Lastly, I used the free moving service once to move a queen size bed to storage. It was a life saver because the bed would not have fit in my car. The driver arrived exactly when I had scheduled the trip and gave me a hand lifting the bed even though he wasn’t supposed to. Obviously you want to get a storage unit near your apartment, but if this place is within your range, look no further.

UPDATE: NOV. 20, 2011: Although some «Meg» from Manhattan Mini sent a note here apologizing and promising to deal with the situation «as soon as possible», in what appears to be their typical customer service style there is a lot more form than substance to their concern for their customers. That is a long way of saying that despite contacting her directly, I have heard nothing at all from them. Just know that the «excellent service» disappears the moment you sign the contract letting them know that they have made the sale. This place is to be avoided at all costs!
I am afraid I need to weigh in on the «negative» side of this place. Although I am still a bit angry at my treatment there, I will try to keep this review as factual, objective and non-​hysterical as possible.
I have been a customer for more than six months. Despite the rather obnoxious salespersons, the initial contact was OK although I was promised things that never materialized (such as use of their free shuttle).
However, the level of service I have encountered during my past visits has declined to the point where it is simply unacceptable. THIS SITE IS NOT A VIABLE PLACE TO USE FOR STORAGE.
The Desk «Manager» at my last visit was unpleasant to the point of being rude and dismissive. He ignored me while I was clearly in need. There were no places to park to un-​load and no handcarts to use to transport my things. When I asked if I could leave my car in their parking area until things cleared up there I was told NO. The entire process was just as stressful as possible and, of course, I am terminating my relationship with these people immediately.
Shop around, as I am doing, and you can find a place that treats you like the valuable customer you are.

I needed a storage unit fast and this location was able to work with me quickly to get everything arranged. After doing the initial work online, Kenneth at the front desk, turned out to be my personal storage guru. He got my paperwork set up and took my on a tour of the building to show me the locker. This place is gigantic (you can tell by the outside of the building) so just allot for some time as you shuttle items back and forth. I felt that for my needs the price was good, but I could see where people battling the high cost of rent might have a hard time justifying the room size I had.
I suggest storing your items as if you would be storing them in a basement. I had any small items in plastic tubs and larger furniture pieces wrapped in moving pads and shrink-​wrapped where needed.
In making an out-​of-​state move after being in NYC for a long time I was already familiar with Manhattan Mini Storage (subway ads, word of mouth, etc…) but I never felt the need to store there monthly. I feel that having my unit for a month before my move helped me organize everything and have a landing place from which to load my moving truck.
They are also located across from a place that allows you to park a moving truck or van overnight (at a different rate) which is a bonus compared to other facilities. Speaking of moving trucks, their dock is easily accessible and made moving my items are very seemless.