Manhattan Dermatology

I needed a dermatologist to put an end to my recently problematic adult acne, and I chose to skip going through the unhelpful list of in-​network doctors with my health insurance. Instead, I went to Zoc Doc and looked for someone close to my office – lucky me, Dr. Shari Marchbein was available!
The appointments process was super easy – I had all my forms filled out on Zoc Doc before I arrived, so it was a short wait. The ladies working here were incredibly nice (don’t be shy with the little sample bowl next to the appointment desk… I got a few things I’d wanted to try but didn’t want to shell out money for. Whoo!)
Dr. Marchbein herself was fantastic – super easy to talk to, very interested in my concerns, and thorough in checking out my face and explaining her recommended treatment. She prescribed three things for me and gave me a skincare plan that she wrote out. She told me to give it a month, and then come back. If problems persist, she’ll add another treatment, but she was very insistent we use as little as possible before tacking more on – I like that method.
I’ve been on her skincare regimen for a week now, and I am seeing results. I was very, very happy that she gave me enough sample sizes of the prescription gel treatments (which, without my insurance would be well over $ 1,000) – AND she was honest with me and told me to go to Duane Reade so I could use two coupons for the medication – one coupon brought the price down to zero, and the other coupon brought the price down to $ 35 (otherwise $ 50 with my health insurance). I really, really appreciate a doctor who is mindful to not take advantage of a patient’s wallet.
I highly recommend Dr. Marchbein. I have never felt so at ease at a doctor’s office!

Dr. Kihichak is an exceptional dermatologist. My complexion has markedly improved since I began seeing him. He is also pleasant to deal with and accepts a wide range of insurance plans. The front office is very organized, as well — I never have to wait more than a few minutes in the comfortable waiting area.

Dr. Kihiczak has been a tremendous presence in my life. He modified my old medication and within a few visits, we found the best solution to treat my acne. My face is finally on the right track. Also, it’s very easy to schedule with the front office. Would recommend Dr. K and the practice to anyone.

I saw Dr. Marchbein two months ago. Initially, I felt conflicted after the appointment. She was pleasant and provided detailed information but I had a few concerns which led me to cancel my follow up appointment with her and seek a second opinion from another dermatologist.
I had read other reviews that stated Dr. Marchbein’s was punctual and expected that of her patients, so I arrived 30 mins before my appointment. At the exact minute of my appointment time I was called back into a room to meet with Dr. Marchbein. I met briefly (about 30 seconds) with her assistant and then sat to wait. After what felt like forever, I pulled out my phone and noticed it was now 10 minutes passed the time my appointment was supposed to start. I waited longer then checked my phone again, now 14 minutes passed the time of my appointment. Shortly after, Dr. Marchbein came in and at a rapid pace, we went over my symptoms, reviewed some paperwork for two possible diagnoses and discussed some over-​the-​counter treatments. My head was swimming with information, so I wanted to ask for clarification and address some questions. It was at this point Dr. Marchbein stood up and said that she’s not wearing a watch so she doesn’t know how long she’s been in the room with me and she needs to respect her other patient’s schedules so we’ll have to arrange for a follow up to discuss everything further. Before I could even object to this or ask questions, she was out the door to see when the next available time was and then said goodbye and was on to her next patient leaving me with another staff member to schedule the follow up. Had she arrived on time to my appointment, everything could’ve been resolved in one appointment. Her lateness required that I take more time off work, pay another co-​pay and have my insurance billed for another visit. As much as I liked the time that I had with Dr. Marchbein, I felt like I was being taken advantage of as a patient by being made to schedule follow-​ups that were, in my opinion, unnecessary. I can understand the need for follow-​ups to see how a treatment is working or how symptoms are but this felt like it was almost done intentionally to overwhelm with information then rush off at the end to avoid questions so a follow up would be necessary just to get more money out of me.
I’m very glad that I canceled my follow-​up appointment with Dr. Marchbein and sought a second opinion elsewhere. The second dermatologist that I saw provided me with a thorough exam and consultation that lasted 30 minutes and requires follow up in the next month to see how treatment is going. I was given a definite diagnosis and treatment plan and allowed ample time to address my questions and concerns without feeling rushed.
I would advise anyone to avoid going to Manhattan Dermatology, unless you like wasting your time and money.

The front office staff here are unprofessional and plain rude. Have been here for almost five visits and due to their lack of service and incompetence I am considering switching doctors. The overall care I’ve gotten is fine– not great but beware of the staff. There are definitely better places to receive care in NY. Do yourself a favor and go anywhere else.

I saw Dr. Kihiczak three years ago for a routine procedure and had no complaints however I recently made an appointment and my experience was totally different.
I went back for the same issue as my first visit three years ago and was told by the office staff that I needed 2 appointments — 1 for the evaluation and the second for the procedure. That makes no sense since this was not my first visit and Dr. Kihiczak had seen me before for the same procedure.
Why should my insurance pay $ 300 for a 10 minute evaluation that had been previously done??? This is just plain wrong not to mention unethical. It’s a numbers game — 4 patients an hour at $ 300 = $ 1,200 an hour. There was a time when Dr’s treated patients with respect and consideration not just a number.
On my most recent visit I questioned the additional «evaluation» appointment and the Dr would not even see me to explain why I needed an extra appointment. I asked the office staff how long the surgical procedure & evaluation would take and they told me it would take 45 minutes … so why not just make it one appointment — that would mean less billable time.
Other Dr’s — e.g. chiropractors, acupuncturists take their time to diagnose the issue — I have never heard of a chiropractor booking 4 or 5 patients in one hour. I’m sick (no pun intended) of greedy doctors!!!

Dr. Kihiczak is inattentive and aloof as a physician and his support staff share this trait. He and his staff do not return calls or follow up with insurance forms despite endless promises that they will.
I strongly urge patients to avoid his practice — for my own experience proved to be nothing but time consuming, expensive, and useless.

I find it interesting that there are so many self-​certified dermatologists commenting here, but that’s certainly another matter.
I recently saw Dr. Marchbein for a check-​up. I’ve struggled with acne for most of my life, have fair and sensitive skin, and enough moles to draw a constellation chart, so I place dermatology fairly high on my priority list. While I agree that the front desk staff isn’t necessarily the friendliest I’ve ever encountered, I also recognize that the world doesn’t revolve around me, and I don’t expect them to treat me like the sun shines out of my ass just because I’ve decided to grace their office with my presence. They were courteous and prompt, and that was that.
Dr. Marchbein, however, is a gem. Full body check-​ups can be awkward, but she made it easy and light, and I never felt uncomfortable. She also put me on a fantastic regimen that has changed my skin in aboutt 2 weeks, and I’m using half the amount of make-​up I did prior to visiting her. She listened to every question I had, and provided a well-​informed answer to each of them. Any concern I voiced was poignantly heard, and rebutted with facts and well-​intentioned direction. Was the visit quick? Certainly. I would expect nothing less. While I’m sure she would make a great happy-​hour partner, I appreciated her respect of my time.
This was a great experience. And I’d encourage anyone to call them.

Love Dr. Kihiczak.
Scheduling was easy (they’re on ZocDocs), followup scheduling was easy (did it with the doctor who was carrying an iPad).
Doctor was no-​nonsense, down-​to-​earth, easy to talk to. Straightforward while taking the time to answer my questions in a clear manner.
Finally, I had surgery with him to remove a cyst. Another dermatologist had botched it –however Kihiczak performed the surgery easily, with excellent results and a smaller scar than the dermatologist I used to go to.
Definitely recommend.

WORST CLINICAL EXPERIENCE EVER. Unprofessional doctors and rude staff. Think twice before you go here.
I had my first appointment with Dr. Marchbein. She was nice but didn’t really do or say anything helpful. She looked at my rash, said it could be this or that, then gave me a cream to try. I was in and out of the office in 10 minutes. It was not too bad but since I did’t have insurance, I did expect more from $ 285 I had paid out of my pocket.
After using the cream (which cost $ 60 at Duane Reade) twice a day for two weeks, my rash only got worse and spread all the way from my ankles to my butt. I tried to book another appointment with Dr. Marchbein and thought maybe I should get a biopsy, but she was all booked up for the following two weeks. So I had the next available appointment with Dr. Kihiczak, which turned out to be really frustrating.
Dr. Kihiczak, just like Dr. Marchbein, didn’t say anything you wouldn’t know from a 5-​minute google search. It could be this, it could be that. «Oh it looks like poison ivy kinda thing…» He prescribed another 2 creams and said they shouldn’t be very expensive since they were both generic. Again I was in and out in 10 minutes. Another $ 185 paid just for a prescription to try my luck.
AND HERE COMES THE WORST PART.
It turned out that Dr. Kihiczak didn’t prescribe the generic version and I paid $ 312 for 2 creams. He only found out about this one week later, called the pharmacy, and changed the prescription. The pharmacy then called me, attempting to confirm the payment and mail the 2 generic creams to me for another $ 65. I told the pharmacy to cancel the second prescription, then called the billing office of the clinic. The girl on the phone took all the information she needed, and said she would send the doctor a message and get back to me.
I didn’t hear from the clinic or the doctor in the next two days, so I called again, twice. As soon as I said that I’d called 2 days earlier about a prescription that went wrong, the woman cut me short rudely and put me on hold forever without explaining anything.
So after spending $ 850, including the absolutely unnecessary $ 250 for the doctor’s mistake in clicking his mouse, I’m still having the same problem with my skin.
Maybe after reading this you would like to save it on your phone, and pull it out someday when you feel like you’re kinda having a bad day. I bet it’ll make you feel much better right away.

I had a very good experience there. The office was clean and quiet. I arrived early Nd they were nice enough to take me well before my appointment time. The front desk staff and MA were professional and pleasant. I went in feeling uncomfortable and embarrassed and Dr. Defelice made me feel a lot better. I would return to this office, but hopefully won’t have to!

Dr. Long is a good guy. He knows his stuff and doesn’t pressure you. Not sure what some people expect from a dermy but he does his job and does it well. No complaints!

I had a few pretty awful experiences with Dr. Marchbein. Actually, I think they are some of the worst experiences with a doctor I’ve had.
I can echo all of the feedback from other people who have talked about Dr. Marchbein’s patronizing tone and her rushed visits that prioritize her own agenda instead of the patient’s needs/​requests. That all happened. I’m actually glad to see that other people wrote that because I am transgender and I was actually wondering if her manner with me was because I am gender non-​conforming. I was feeling like maybe she was being phobic, but I guess not.
I went to see Dr. Marchbein for a few reasons. One is that I go through periods of time where I get terrible eczema. She basically was like «just buy this cream from the drugstore!!.» It didn’t really work. Now I’m using a salve my acupuncturist gave me that is great, natural, and not on the docket of the dermatologist lobby.
I came to have two pilar cysts removed and another cyst on my leg that had appeared after a surgery from a left-​over suture. In the past I had gotten four pilar cysts removed by another dermatologist in another state before I moved to NY. All of those cysts had been removed without a problem by the dermatologist. They haven’t grown back, and the recovery was easy. Both of the pilar cysts that Dr. Marchbein removed grew back and the healing time was extra long. And so now I am at square one with them.
The kicker for me is that once I was late to an appointment. I’m usually early for everything, but I was relatively new to NYC and got a little turned around. I called the office to say that I was a little lost and on my way (before my appointment). I offered to reschedule because I didn’t want to hold things up. They said to come anyhow and they would try to squeeze me in. I arrived, waited a while (which was fine, as I was late) and was taken back. Dr. Marchbein came in and proceeded to scold me the ENTIRE appointment. I had apologized, I had offered to rescheduled – all of that. Me being late was all she talked about the entire time she was seeing me – even while looking at my skin and dealing with sensitive areas (like my groin). And of course I was in a medical gown or something, so extra uncomfortable.
So, of course, I never came back. What bothers me the most is why I went multiple times to see her. What was wrong with me that I was settling for a level of care that was not only not helpful medically, but terrible in every other way?

I went to see Dr. Long to discuss my undereye circles. I am 31 years old and the last few years they have been getting much darker. He was a very nice man but is definitely not the person to see regarding anything cosmetic. He pretty much just stared into space and I made suggestions based on things I’ve read on the internet. Then he would tell me why the proceedure/​product I suggested was a bad idea. I left without any answers.

I have been seeing Dr. Shari Marchbein for years now. She is completely professional, caring and helpful. When I’ve had semi-​emergency situations and try to squeeze in a last minute appointment, she is always willing to accommodate. I highly recommend Manhattan Dermatology and Dr. Shari Marchbein.

Super unprofessional office staff and extremely overpriced, even with insurance. I went in for a super easy procedure (wart removal, if you must know) and the whole process was just so much more difficult than it needed to be.
First, I was fairly certain that the bump I was dealing with was a wart so I wanted to just have it frozen off. The doctor I met with wanted to do all sorts of crazy tests, including a biopsy. I asked her if she could please just freeze it off. She protested but finally agreed. Took literally less than 5 minutes. The end? No, of course not.
Several weeks later I receive a bill for $ 234. Say what? I have insurance! Well it turns out that the $ 234 was my portion after insurance, because they billed my insurance company a whopping $ 600 for a simple wart removal, calling it a «Surgery.» Since when does a less than 5 minute wart removal count as a $ 600 surgery? I figured I was just billed incorrectly so I tried to call the office. Repeatedly. I can’t tell you how many times they told me that someone would get back to me «within 24 hours», only to not hear from them for 2 weeks. Super frustrating.
When I finally did speak with someone, they tried to double down on the wart-​removal-​as-​surgery story, which is just ridiculous. It took me more than 6 months and I have finally just given in and am paying them their stupid $ 234 out-​of-​pocket, in addition to the money they already got from my insurance company. What a scam. I spoke with several other dermatologists who charge $ 200 – 250 flat for the same removal process — without insurance.
Don’t bother with this place — there are too many great dermatologists in the city to waste your time and money on this one.

I’ve been a patient of Dr. Long for more than twenty years.
When I had skin cancer on the crown of my head a few years ago, it was removed in-​office using «Moes» surgery, performed by Dr. Wendy Long-​Mitchell. The surgery went well and you can hardly see any scar. (Actually, people say there isn’t any scar — and I have to take their word for it because I can’t see the top of my head.)
I’m very happy with Dr. Long — That’s why I keep going back to see him.

I am NEVER going back there again. EVER!!! Last year I tried to process a claim for my insurance. I wasted about 15 hours with faxes, phone calls and paperwork and they NEVER processed my insurance papers. This year I received a bill for over $ 200.00 for a visit. They said they took my insurance and now I get this bill. THEIR FRONT STAFF IS EXTREMELY RUDE, THEY’RE OFFICE MANAGEMENT/​BILLING IS UNREACHABLE.
As to their level of expertise it is mediocre at best. Dr. Marchbein was all smiles on the the first visit, but when I returned and expressed my concerns, she was utterly dismissive. I stated my condition on my first visit she denied that my wound was blistered and open. I felt as if she was more concerned with a legal suit than she was with getting me back to health.
Never going back. Stay away from here!

I am an existing patient of Dr. Long Mitchell’s, and I just tried to make an appointment for urgent care as I am experiencing a painful skin condition. I was told by the receptionist that the next available appointment was in two weeks, and that they wouldn’t accept me as a walk in.
I will be getting a new doctor. This is absolutely unacceptable for anyone I that I give my business to.

I hate to be the biotch that mixes up these glowing reviews here… but just hear me out…
While I agree with a lot of the positive reviews written here about Dr. Wendy Long, my own experience was not anything to sing about. Yes, she does have wonderful bedside manner, is personable, punctual and sweet, but I ended up walking out of her office with more issues than I started with.
I went to see her about two different skin problems that I was suffering from. Not only was she not able to successfully treat either one of my issues, I am now left with a puffy keloid scar on the area that she treated with a laser procedure. The worse part was that she didn’t even offer any type of solution or treatment for the scarring that her procedure caused and just told me that it will go away on its own.
I felt a bit dismissed when I expressed my concerns to her, but decided to trust her since she’s the expert right? WRONG! It’s been close to a year and now. not only am I short a few hundred dollars that I paid out of pocket, I’m shopping for another derm to fix the new problem she caused. What a fool I am… I can’t express how disappointed I am and feel even worse than I did before going to see her.
Discretion advised!