Management Appliance & Air Conditioning, Inc

I had previously had really good experiences with this company, so I was surprised that they just didn’t show up this morning. I left a voicemail. No response yet. Very disappointing.
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Update #1:
It seems that the technician who was supposed to be here this morning had a family emergency. Having had a significant share of family emergencies myself, I’m inclined to believe this was an exception. Bad things just happen sometimes.
My thoughts and best wishes are with the technician and his family.
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Update #2:
Great service today.
I’ve had the same issues with this refrigerator twice before and had GE service fix it.
This whole process with GE would take up to a week or so:
1) schedule an appointment with a technician for several days or more after I called,
2) wait for a replacement part to be overnighted to NYC, for which they charged me both shipping and item cost, while my perishables perished, and
3) setting up the next appointment for the technician to come back and install the replacement part.
That’s why I didn’t want to call GE again. They’re also a LOT more expensive.
Today the technician from Management Appliance, Victor, showed up on time and had my GE fridge fixed for good in fewer than 30 minutes. He explained to me the defect that was causing repeated problems and how he would fix it. He obviously has a great deal of knowledge about this particular appliance, which is what I’ve come to expect from Management.
Where GE would say «for some reason your fan keeps freezing up», Victor said «This is a common issue for these models and I know how to fix it for good.» And he did so in 30 minutes. And he cleaned the inside of my fridge. GE guys left a big mess both times.
I seem to have purchased a few lemon appliances, (DCS, Fisher Paykel, GE) which is why I have used Management Appliances for repair service so many times.
While I can’t describe their phone manner as «dulcet» or anything similar, I’ve been extremely pleased with their fast and expert service on 3 cranky appliances over the past several years.
Every time I’ve had them come to fix something, they demonstrate a depth and breadth of expertise, and today was no different. Fair prices too. If your GE refrigerator goes out and it’s out-​of-​warranty, call these guys, not GE.
Big difference.
Well done Management Appliances. And thank you.

No stars if I could.
After two attempts to repair my one year old $ 3,000 LG refrigerator this company lied to us and then failed to return to complete the work. I had to call in another so-​called «LG authorized service» company.
These people are incompetent liars.

It is a pleasure doing business with Aaron. I’ve used his service to repair my Fisher Paykel refrigerator and my gas range. He has also repaired my friend’s Bosch refrigerator. My refrigerator broke down on a Friday, and he had planned to take some days off the following week. He squeezed me into his schedule to get me up and running before he left. What I really like about him is that he knows his stuff! Both visits he gave me a quick course in Appliance 101. He knows specifics about each brand and model. As a landlord I’ve used many repair services and he is one of the best!

I’ve used these guys twice and they’ve been great. My fridge is old and they’ve kept it alive. They show up when promised and they do just the work that needs to be done.
No they don’t have great phone skills — but they are real and do a good job!
I recommend!

This is one of the worst companies I have ever dealt with in NYC. Terrible service, rude receptionist who keeps dropping my calls, people who do not care about the welfare of others. I am currently on the phone with 311 &
to file a complaint against this company, and will also report them to the Better Business Bureau.

Unlike the previous review, I had (well still having) a terrible experience with this company. They have not been fast, nor prompt and have yet to fix anything. Find another company where they will in fact do what they promise (in my case fix an AC). They were unresponsive from the beginning which should have been my clue to run. It has been over a month and I still have an AC sitting on my floor in my quaint Manhattan Apt (read: little room). I wonder how companies like this stay in business, especially in a city with soo many other options.