M & N Cleaners

I haven’t tried the dry cleaning, but the alterations shop is simply excellent. I have taken a big stack of stuff there and they do an excellent job, fairly quickly, at what appears to me a reasonable price. Can’t go wrong. (So far — and I’ll update if so.)

RUINED MY WOOL COAT!
I brought in my black wool coat with leather detail around the neck, pockets, and sleeves. I pointed out a bit of makeup on the leather neck detail which showed the man behind the counter that there was a spot to be cleaned. This is what irks me the most is that they KNOW they saw no damage when I went to drop off or they would have commented or marked it.
When I picked up, they mentioned no issues with the cleaning. It was stapled in plastic all around and I left with my coat.
I got home to open the plastic and the leather and stitching were damaged around the neck, sleeves, AND pockets. The coat was in perfect condition when I had dropped off.
They insisted this was my wear and tear, not their process. I could tell the guy KNEW he was lying to my face because I kept catching him get entangled in lies when I walked through how I showed him the leather detail in perfect condition when I dropped off.
I had to INSIST to get my $ 20 cleaning fee back. They ruined a $ 300 coat, I’m not going to PAY them an additional $ 20!
They knew they damaged the coat. I would have been understanding if they brought it to my attention when I came to pick up, and didn’t lie when I pointed it out. And argue about the $ 20 cleaning fee. I wouldn’t trust this place with my socks.

I put in a wash and fold and also items for dry cleaning. I went there to pick them up as indicates on the receipt. They told me only the wash and fold is ready & for me to come back for the dry cleaning. A little annoyed but thought what can I do. I get home to unpack the laundry and find that they my puffer jacket was not there nor my cardigan. Fuming of course because its my only puffer jackets and the temperature is freezing!!! I thought I would deal with this the next day when I go to pick up my dry cleaning. I told them and all they can do was point to a sign that said «We do not accept responsibility for lost or damaged items!» I gave them a piece of mind but I think they found comfort behind that sign and dismissed me. I will never go back to this place.

Loses items. Stains items. Lies. Claims you never gave item. Rude and insulting. After 1 year + of steady, weekly business averaging 100 – 200 $ per month.
The place is extremely poorly run, very dysfunctional, overpriced. Rarely if ever gives proper receipts showing what you gave them. The other reviewers are dead-​on.
Negative points for dropping off SOMEONE ELSE’S LAUNDRY TO YOUR HOME AND NOT PICKING IT UP FOR 2 weeks. Some poor dude didn’t have his work clothes for that long. Amazing.
This is Manhattan. No place for such shoddy dry cleaning services where there are so many other options in a 2 block radius. I can’t wait until their lease expires and they’re booted out for some other better establishment.

This dry cleaner has the best alteration service.
Quick same day turn around and super friendly. i strongly recommend this place.
i had to get my ring boy pants altered for my wedding next day and i count find any dry cleaner does same day alteration. many stores hire tailor just two days a week.
I was so lucky to find this cleaner! she’s always there mon-​sat.
I started dropping wash and fold and it’s been awesome!
highly recommend.

Oh, how I wish that I had read the reviews of M and N prior to giving them my clothes (and prepaying, to boot). I made it abundantly clear that the order had to be fulfilled the same day, and then delivered to my apartment building by evening. That was yesterday. By the time I got home to discover that they did not deliver the clothes, M and N was closed. My flight is 10:00 AM tomorrow. Perhaps by tomorrow early am I’ll be told that the clothes are ready and they’ll bring them to me in time for me to make my flight. And then do so. But somehow I doubt it. However, even if that best case scenario took place, I’ve lost out in at least two ways: 1. I spent countless amounts of time trying to get hold of their after hours number. 2. One item needed alteration, something that could have been done today. Now I’ll have to attend to it on vacation, and for much more money. If I do have to change my flight, there will be a surcharge. Good luck to me in trying to get M and N to make up the difference.

Created a Unilocal account just to give this place a negative review. They are always late on dry cleaning arrivals, which I don’t usually mind too much. When I gave them my nice winter coat to dry clean, they were late the first time, as usual. Then I went back at the next appointed time, and they still didn’t have it ready. I came back at the NEXT appointed time and of course they still did not have it ready. I then asked if I could just have my coat back, not cleaned. They responded that they didn’t have it at their store, it was somewhere else. At this point I was wondering if I would ever see my beloved coat again. Finally, I went back a fourth time and they had it ready. It was a mediocre job, but I was just happy to see my coat again. Never going back there.

I have been using them for over 16 years and never had a problem. Their tailoring services are also good. They will pick up and deliver.
J. W.

Please do not go there – they are nice and friendly but will mess up your order, lose your items, and never offer to compensate you for the lost item or reimburse you for the dry cleaning costs after a month of losing your clothes (also after repeated calls on for a month on a daily basis).

For what it’s worth, a more recent review: I have found the service generally good and the prices competitive. They get things back when they say they will. They are friendly. They do break buttons occasionally (I wish they wouldn’t), but so far I haven’t found a cleaner that doesn’t, except one that charges 50% more.

Thank you very much. but NO.
We’ve been using this dry cleaner for a while because even tough we’ve had bad experiences in the past — destroying my Burberry trench coat belt, never delivering when they say they would, breaking the buttons on men’s shirts– but it is so close to our place that we kept going. Last week tough I had an important meeting and went there the day before at 12:00 pm asking for delivery same day (which they advertise). I specifically said that I needed it urgently because I had an appointment early in the afternoon the next day; The guy said he could only make it next day at 12:00 pm. It didn’t come, I called at 12:30 and the guy said it would be done by 1:00, still not here (my meeting was at 2:00pm…). Called him again, finally someone came at 1:10, no apologies whatsoever (why would they?) and I had a huge stain in my silk blouse (that wasn’t there before, it was a brand new blouse that I just wanted them to freshen up).
Just don’t bother, and if you happen to know a good dry cleaner around 7−8^th avenue and 23^rd street… let me know

I love this cleaner!!! They are so so~~ friendly! They always remember my name even without my phone number. ^^
Even with the service, i am so satisfied and don’t feel the need to try elsewhere.
the price is not cheap but the neighborhood cleaners are like that too.
But my clothes always always comes back fresh and clean all the time!!!

It’s very curious. They don’t post up signs with their pricing. And when asked, the guy at the front register didn’t seem too pleased that I was asking for specifics. A previous reviewer says they charge $ 3 a shirt. The M&N guy tells me it’s $ 6.50 for shirts and pants. $ 12.50 for a jacket. $ 14 for a suit. If you ask them and get some different numbers, do report back.
When I asked them about their «organic» practices, the guy simply tells me they use environmentally friendly chemicals to treat the clothes. When I asked for more specifics, he couldn’t give me any. Suspicious.

Friendly service and quality work, feels very clean and professional. Unfortunately, at $ 3/​shirt, I have to find somewhere else!

Nice, friendly service. They do a thorough job and always remember your name (seriously, i’m not kidding around here: i moved a few blocks away and didn’t go to M &N for over a year… when I showed back up, sheepishly, with a season’s worth of dry-​cleaning in hand, they still knew me. They greeted me like a long lost friend and didn’t have to ask for my phone number or name. True love.)
AND they give you a box of chocolates around Christmas. But the prices are pretty steep for the neighborhood, and their hours (like most NYC cleaners) are not very long.