lululemon athletica

Customer service not on fleek. Try another store, UWS location not very friendly.
I’m a devoted lululemon fan, have worked at a lulu store, and the educator didn’t really help me at all. Went back to exchange/​return a mat strap and was interrupted and she wasn’t hearing me out. Eventually was offered store credit and they didn’t even refund me the full price of the strap. Won’t be coming back to this location.

I can always find comfortable clothing in this store. Sizes are usually always available and they offer 3 day alterations on most garments.
I don’t do Yoga, but their gear is perfect for the gym. I wish they didn’t make their clothes with synthetic materials, but I understand why. However, you have to be very mindful of what other cloths are in the washing machine when you wash them, as well as making sure they stay out of the dryer.
Staff at this location is always friendly and willing to help.

Terrible service/​policies!
No longer a customer! So many other choices. It’s not worth supporting a company that continues to miss on customer service — remember the pants scandal!!!
Bought a great stylish and comfortable hoodie that frayed on one sleeve after just a couple wears. Associate agreed to return, exchange or give me store credit. Thinking this was an anomaly since it only happened on one sleeve, I chose to exchange the item for a new one. However when the store didn’t have my size they refused to help any further. Most large retailers can review local store inventory through their computer system, call other stores or even shop online for you (like Brooks Brothers does). Not Lululemon! I was told they prefer their associates to be «on the floor» instead of by the phone. Well I was «on the floor» right in front of an associate — little good it did me!

Theses clothes are significantly better than any other athletic wear I have worn. To those who say go to niketown and save money. you have no idea what you are talking about. I am a Gxx Damned athlete man and know about sports clothing.

Awful return policy! You have to be afraid to purchase something because you can’t return sale, accessories, etc, etc. it’s ridiculous.
Buyer beware!!!

The sales associate that helped me was not helpful at all and very condescending. I recently purchased the stretching strap, which was entirely too short. I went back to exchange it for a longer length, but the sales associate informed me they only carry one size. She told me the strap was too short because the yoga poses I’ve been taught were wrong, and that LuLulemon only makes their product to do certain «correct» yoga poses.
She didn’t forget to inform me that she was doing me a favor in returning my item, since their policy says no returns on broken seals.

Good sized store and the employees helped me decide which cold weather jacket would be the best.

I do not often give five star reviews. However, credit must be given where it’s due.
This is probably the best retail experience I’ve had in some time. These people NAIL customer service. They are helpful without being overbearing.
Yes, this stuff is expensive. I do feel, however, the quality matches the price. I do dislike that this stuff is ubiquitous throughout NYC (okay, everywhere) but it’s not surprising because it’s so darn cute. And comfortable.
When I was here today I bought a pair of pants and a shirt and they GAVE ME a pair of crop pants. That’s right. Free. This is how you get a life long customer. Other stores, take a hint.

I’m completely obsessed with lulu gear. While I do exercise, I buy their tops and jackets for work (as a stagehand, my work is very physical and active). I also adore their accessories — the bags, the scarves, the arm warmers, the skorts, the underwear… I could go on. I don’t care that it’s expensive. Their clothes are adorable, and out of the tons of things I own from them, I’ve only ever had issues with one jacket (when the zipper got misaligned at the laundromat).
This store is big and clean, and while the staff are friendly, they can be overwhelming. I’ve had a sales associate pop out of nowhere while I was browsing tank tops and squeal at me, «I JUST LOOOOOOOVE THAT TOP, IT IS JUST SO GREAT FOR RUNNING.» (I screamed in shock and fell into a display of bras. Not really, but I can’t imagine it hasn’t happened.) Sometimes I just want to browse in peace and this isn’t always the store for that.
Their customer service divison is pretty good too; I emailed them about that jacket with the misaligned zipper and they offered me several options for recourse (a replacement zipper, replacement jacket, a gift card). I just mailed them the jacket today, so we’ll see what happens.

Lululemon’s quality has drastically diminished over the past few years. The rumor is true, the bottoms are see-​through.
I recently visited this location since I was in the area and thought about getting some new gear. In case you haven’t heard, they recently had a recall about their bottoms being see-​through. This has been a recent issue for them (but an issue for a while).
I was not pleased with the way the staff at this location handled the see-​through situation. Not only did they ask me but they asked several other customers to bend over so they can «inspect the level of sheerness.» One employee tried to convince a woman to buy a size that was clearly too small and reiterated that the sheerness «is supposed to be like that!» I’m not sure how that customer would feel exposing her blue star underpants to a fully booked yoga class.
I didn’t not feel like the salespeople had my best interest in their heart. Furthermore, the greeter placed at the front of the store was rather obnoxious. His hyperactive demeanor and break dancing at the front of the store really lowers the ambiance.
Nonetheless, I am still a fan of many Lululemon items but just not the service at this particular location. I refuse to wear any other sports bra than the Ta Ta Tamer II (unless I find something better.).

I browsed in between meetings. No one asked if I wanted help, no one paid any attentions whatsoever. This store also has the worst signage I’ve seen. Told a friend about it, they had to ask nearby stores where it was. I was looking for a faded zap long sleeve. Still not to be found in stores in NYC, or L.A.

Great clothes!!! The staff are very knowledgeable in terms of sizing
Up or down on items.
Once u own a pair, nothing feels the same

Friendly sales associate. That being said.
Lululemon is craycray. I’m not going to pay $ 52.00 for shorts to sweat in.

$ 100 bucks for a pair of gym pants? You’ve got to be kidding me!
I’ve bought gym clothes pretty much everywhere and am pretty easy on my stuff. Unfortunately, they just don’t hold up. So, I bit the bullet after multiple rave reviews from others and bought a couple of ‘fits from Lululemon.
I am sold! Not only are these durable and high quality, my ass look kickin’ in them! You can’t put a price on that!
Also, they offer free hemming. A major plus for a shorty like me who would have to fork out an additional $ 10-​$ 20/​pair at a tailor, almost negating any *discount* I would have gotten when purchasing anything or anywhere else.
The staff here really know their stuff! One look at me and they immediately knew what size I should try, how it should fit, etc.
Lululemon is the Nordstrom of the athletic clothing world in terms of high quality athletic wear and knowledgeable staff. So while you may experience initial sticker shock, it is well worth the investment over the long term.

I don’t get the hype. I am a runner, a spinner and a yoga enthusiast. I get that you want to look «cute» at the gym, but the reality is… you’re gonna sweat anyway, so why bother? Especially here, where it’s this high-​end type of sports wear. I’d much rather buy my merchandise for these purposes at TJ Maxx or Marshalls, where at least I know I’m getting what it’s worth. And I won’t worry about sweating them all nasty.

This location is my neighborhood Lululemon. That being said, the sales personnel have always been consistent, knowledgeable, and friendly without ever being pushy or pretentious to me, a customer.
Onto the clothing: slightly overpriced athletic clothing but well made, chic, well-​fitting, and damn comfortable. I tend to have trouble finding girly and well fitting work out clothing because I’m so petite, but these clothes are perfect! I always feel like I want to purchase the entire women’s section but end up settling for 1 purchase for every 6 times I venture in.
Not to be confusing, a size 4 is actually a small, a 6 a medium and so on. All in all, this company is definitely a must try, especially for the active, professional woman.

Great clothing, great sales associates for the most part, worst manager and the reason I promise to no longer bother shopping at their stores.
I was a bit off from their two week return policy and she told me that I should have read the receipt, the look of disgust on her snob face was really priceless. Sorry I hadn’t read the receipt but instead remembered that the associate who helped me was really friendly and told me that returns were no problem.
Great workout clothing is definitely worth trying out another location but I dont want any of my shopping to benefit that horrible manager.

This is one of the smaller Lululemon stores I’ve been to, but there are plenty of women — and men — working here and available to help. The men’s section is probably half the size of the women’s section, but I didn’t even know they had a men’s section. So there you go!
Their products are on the more expensive side, but they are also high-​quality products and really take care to appreciate fashion.

How did I survive before Lululemon? My workout wardrobe is certainly a lot more fun now, that’s for sure!
Where do I start? I am in love with all of Lululemon’s running gear… especially the Run: Empower Crops! Seriously though, every article of clothing (crops, tanks, sports bras) and equipment (headband, water bottle, gloves, gym bag) have been fabulous. Expensive… yes…but if there is anything I’ve learned in the past few years it’s that you get what you pay for. Plus, (more so on their website than in the stores) there is often «loot» (ie sales) on many items.
I stopped by this store last weekend, and as is the case with all the other locations I’ve been to, staff have been extremely friendly and helpful. I am not fond of sales people in general but find it easy to carry on and chit chat with Lululemon employees.
Another thing I love about Lululemon is that they always respond to my Tweets when I @ them on Twitter. More companies need to jump on this bandwagon because social media/​networking is not going away. Lululemon embraces it.
My one criticism of Lululemon is that they run out of items/​sizes very quickly, both online and in store. My best advice is that if you fall in love with an item, get it when you see it in your size. Because if you sleep on it and come back later, it may not be there anymore!

Is it possible to be deeply in love with workout clothing?
If so … I am having a love affair with lululemon.
Lululemon has the absolute BEST workout clothes on the face of the planet. All their stuff is super cute, they fit great, don’t fade, don’t shrink … just all around fabulous stuff.
Everyone in the store is extremely friendly and willing to help you find what best suits your workout needs.
As an added bonus… if you are short like me… they do complimentary hemming on all their pants!
Yes, they are expensive … but they have the best yoga/​workout attire out there. I guarantee… once you start shopping you will be addicted just like me!