Lovella Salon

I came into this salon last month as my regular stylist was out of town and I was in desperate need of a cut and color. The stylist I was given was not very inviting and asked very few questions to consult with me on what I would like. I told her I wanted a chocolate brown, simple cut with long layers, angled front. First, she colors my hair and comments on how she does not like the color, I brush it off. Then she finishes cutting and drying my hair — I look in the mirror confused as to the shape as it was not what I had told her I wanted. I said it looks longer in the front to which she responded with ‘no that’s just geometry’. Typically speaking when you walk out of a salon you feel amazing and ready to conquer the world — I felt discouraged, quite frankly angry and very disappointed with the outcome.

When my regular stylist at another salon was unavailable and I desperately needed a haircut after returning from a long trip, I was randomly assigned to Maria, who was barely visible or audible under her hat. I explained that I wanted ½ inch trim and an angled bang on one side. After telling me she had worked at John Barrett and Frederic F. (As?) she told me to close my eyes and relax. «I will just trim it ½ inch». After 15 minutes, 2 inches off my hair and several unauthorized layers, I was presented with a mirror to gaze at the chopped mess that is now my hair.
With the current nightmare that is our election, this is not an earth shattering problem but nonetheless, I will not ever return to this joint.

The lovely people at Lovella took me right away, last minute on my lunch break. As a nurse, I only have a small window of time and I was so glad I could get this done. In such a busy hectic job, it is nice to have the rare little luxuries like having your hair blown out for an event after work.
The receptionist fit me in and when I came in they were all so sweet to greet me using my name. Their espresso machine is awesome! Caffeine was much appreciated at the end of the day.
The stylist made it a point to talk to me about my preferences and delivered it perfectly.
Can’t wait to return ! xo

I’ve been coming here for a very long time. I know that I am good hands when Avi does my hair. Even when I’m uncertain over what I want, I can always trust him. I highly recommend him if you’re in need of a reasonably priced cut where you know you’ll come out looking great!

First time there. Complete rip off. Make sure to agree upfront on what is going to be charged. We’ve been the only ones that had to wait in between.

I walked in to this salon which was right across the street from where I’m living and asked the receptionist if they could do wonder for my dead hair? I informed her that i wanted to look presentable for my 40^th year class reunion. She said they are the best in the entire manhattan, I asked if it was possible to put the color in and I rinse it at home? She thought that should not be a issue. I asked for the price and she gave me a estimate. She failed to tell me to book it on line for a special they were running, now that would have been an awesome customer service. The stylist had the same name as my ex husband, I should have asked for a different stylist right then, if karma have it, my ex would have love to come close to what this stylist did to me!
He choose the color, said I shouldn’t even trim my hair and made me promise to come back and show him his handiwork. They charged me more then the receptionist had quoted me, I was expecting a cut on my price since they didn’t wash, condition and finish styling it. After it was dried my daughter mentioned what a waste of my money this had been, my hair had turned a shade of red and all under it had not pick up any color. I went back to the stylist and showed him my hair and told him what my daughter had said, he reassured me that she was wrong it would be great the next day after I’ve slept on it! I really didn’t feel like creating a scene, walked away and felt gipped.

This is the third time I have been to the Lovella salon and each time I have left completely happy with the results! I have only gone for blow outs, but they are professional, and accommodating! I was half an hour early for my appointment and they took me right back to get my hair washed! I got to indulge in a delicious cappuccino while I was getting my hair done! A great experience all around!

I came here for a bang trim a few weeks ago. It was my first time. I don’t know his name, but the stylish was an older Latino-​looking gentleman.
Anyway, I ask for what I normally do: side-​swept bangs that end along the eyebrows. What the stylist left me with was horrendous. I think he took the word «side-​swept» literally and cut one half of my bangs one length and the other half of my bangs a longer length. It was extremely uneven. Even my boyfriend of all people noticed how awful it was and suggested that I go back and have them fix it.
Keep in mind it cost me $ 15 for this butchery.
When I went back to get it fixed, however, I had Cynthia do the cut. She was wonderful. She made the best out of a bad situation and fixed my bangs for the most part. They ended up being a bit short in the end, but she made them look very nice.
She’s the only reason I’m giving this place 3-​stars. Otherwise, I would say this place offers terrible haircuts with outrageous prices.

I have been getting haircuts at Lovella for close to 10 years now. Avi and the staff are very professional and friendly. You are always welcomed with a smile and a fresh cup of coffee as soon as you walk in. It’s a full service salon, so you can get anything from haircut to hair color and more. An added bonus is the scalp massage you get with every wash! This alone is worth every penny! I highly recommend Lovella East! They just keep getting better and better with early opening hours in case you need a blow dry on your way to work.

Went to Lovella East for hair and makeup for myself and my bridal party in March 2013. Everything was top notch and my hair and makeup looked incredible. They also provided us with breakfast that morning, fun jams, coffee and made sure that we stayed on time. Special thank you to Khirsten who did my trial, my hair and my makeup. I absolutely loved her — so sweet, nice and receptive of feedback to make sure I looked perfect. If I didn’t already have a go-​to stylist for my normal cuts in the city, I would go to her. She was THE BEST.

I got my hair cut by Khristin. She was AWESOME. In addition to making me feel very comfortable, she listened to what I had to say, she was educational (told me great tricks of the trade) and funny! She cut and styled my hair.
Lovella itself was a fun atmosphere with great music, lighting and a pleasing aesthetic. Also, the chair/​hair tubs they use for washing your hair is SO comfortable. The chair is slightly reclined so there is no pressure on your neck whatsoever.
I paid 60 for a cut and style and I felt that was very reasonable. Just fyi, like many salons you can’t tip on the credit card so be sure to bring cash!
I recommend this salon!

Omg… what a rip off! Horrible, arrogant people & service! I went in for long layers & left w/​an uneven, Farrah Fawcett like feather ‘do! The wash was okay, but some water did trickle down my neck. The stylists’ name was either Cindy or Cynthia. You know there’s going to be a problem when you’re stylist keeps texting on her phone visibly upset. A client should never be exposed to that. I don’t have to know that your ex boyfriend, or who you think still is your boyfriend– says he’s too busy for you. I should’ve got up off the chair from that moment, because I ended up being the brunt of her frustration. Would not recommend this salon. And some advice for Cindy/​Cynthia regarding your «b/​f», you are completely right in your suspicions… it is what it is honey, just don’t take it out on your customers.

I’ve been to Lovella multiple times with inconsistent results and have been struggling to understand what the underlying problem is with this salon — but I think I’m starting to figure it out. (Well, the first problem is that I keep going to a salon that gives me bad results, but aside from that.)
The staff appears to be completely self-​absorbed and it makes customer service suffer. Allow me to give some specific examples:
Once, I went during Halloween and the staff decided to have a party. That’s nice, in theory, and I guess the idea would be to include the clients in the festivities. But what actually was going on was the staff was socializing with each other and I’m just sitting in the chair awkwardly hoping no one would forget me in all the fun. I left with a decent but not great cut and color. They seemed to have fun, though.
Another time I asked for a cut and color and definitely did not get the color that I asked for. However, as a bit of dumb luck on their part, it looked unintentionally gorgeous. A happy mistake! Lucky me! And lucky them. I go back the next time hoping to replicate the color that I thought was unintentionally great. The stylist then tried to talk me out of it because apparently she knew color better than anyone and this was not the one for me. I felt frustrated that I had to challenge what she thought were her outstanding coloring skills. Reluctantly, I compromised and left disappointed.
These are just a couple specific examples of a trend I’ve noticed over about 10 visits throughout the years. Generally, there seems to be an atmosphere of (1) the staff is busy socializing amongst themselves and (2) the staff knows better than you. When the staff isn’t paying attention to you then bad results happen.

I went to Lovella Salon for the first time and had an unbelievable experience! I was greeted with the option of either a full glass of wine or a cappuccino on the house which is not normal at hair salons in NYC. The friendly staff greeted me with smiles and ever single stylist said hello when I walked in the door. Avi was my stylist and colorist and he started with a consultation which really made me feel comfortable and confident that he knew exactly what I was looking for. While I was there, he mentioned that he now has a full time couture wedding gown designer named Alice who works exclusively with the salon. This was perfect as I am getting married in next year and I still haven’t found the dress of my dreams. What could be more perfect? A one-​stop-​shop for my hair, makeup, wedding gown, and even a facial to brighten up my skin. Overall, this place is the best salon I have been to in NY and the staff is friendly and professional. I recommend everyone to visit this salon and make it their one and only go-​to place for hair and other beauty needs! Thank you AVI for making me feel so beautiful!

My soon to be 8 year old gets his hair cut here. Natalia and Maria have given him very stylish haircuts since 2011 and he looks quite smart for his birthday celebration.
I only wish they would wash kid’s hair after the cut so you don’t need to deal with washing away so much hair during bath time.
I know $ 34 is a bit much for a small child’s haircut but they do a good job.

Awful, awful customer service, below average haircuts. The only reason Lovella even gets one star is for the cappuccino’s they serve! If you’re looking for Arthur (who, other than Megumi was the only good stylist there) moved to a salon down in Chelsea called Muze.

Have been going to Lovella for about one year. I’ve worked with Amanda, Stephanie and Cynthia — all have given me great haircuts.
The venue is clean and bright, good ambiance with upbeat music. Very hospital staff offering coffee or water. Loved the shampoo /​massage I received on my scalp.
Overall good value — I’m a fan!

If I could I would give them a ½ star. They have no idea how to do highlights.. . It was so bad. I received a whole head of highlights and they were such poorly done, there weren’t enough and you could clearly see my roots.
To make things worst, I went back to get it fixed by the owner, he clearly saw it was done poorly. He shmoozed me up with a cup of coffee and chatted my ear off. As I was sitting there playing with my hair he offered to «give me a trim» on my hair. I accepted thinking he was being nice. No, to my surprise when I went to leave for something that should have been right the first time, he CHARGED ME $ 125 FOR A HAIRCUT! I will NEVER NEVER go back here!
Oh yea and don’t even try and deal with the receptionists there. They are, how to say this even nicely, slow and rude.

Don’t go there unless you enjoy being harassed to buy their products and services, and get a message. The entire time I sat in the chair, the hairstylist was trying to get me to spend more money. I guess they work on commission. It was annoying.
I will not go back.
My suggestion, Alice’s Hair on Second Avenue.

Finding a hair stylist is like finding a shrink; there has to be chemistry for it to work. LOL. In any case, wanted an up-​do for a wedding I was going to. I walked in, and they had someone right away. Bassam did a good job with my hair, however, I dont think he listened to what I wanted. I wanted something that would give my hair a lift. He decided on a simple bun, which looked good, but all my hair was slicked with gel. In any case, the price was a bit stiff, $ 85. It wasnt a bad experience, but I am not sure I would return. Perhaps if I am desperate.