Louis Vuitton

Horrible service they sold me $ 3600 bag with a stain inside and wouldn’t take it back please do yourself a favor and do not shop in that store

I came from Massachusetts by train to come to this store and buy my first Louis Vuitton bag on my birthday! I called 48 hours before to reserve my bag. When I got to the store, the sales assistant looked up my reservation and brought out my beautiful Neverfull MM Monogrammed bag with Pivione interior! She let me hold it and showed me how to style it. She was so friendly and kind. Everything was so proper! After my purchase she walked the bag over to me and hugged me. I will def be returning to this store for any future LV purchases!

I visited this store and waited about 20 mins since it was busy and all the specialists were assisting customers. There was no one there to greet customers and thats a bad sign for a luxury goods store.
Many potential buyers walked in and looked a little puzzled since there was no greeter and every client specialist was occupied.
When it was finally my turn the specialist went to a gentleman who showed up after me.
To keep it brief, I spoke up and she assisted me before him. She was helpful and nice from there on, but I’ll go to another location in the future. I expected more from Louis Vuitton on 34^th! I wasn’t wowed or impressed with this store. For the prices of their merchandise, it should be a fantastic experience each time, just my opinion.

This is the worst Louis Vuitton store. We went completely out of the way because they said they had 3 Tivoli bags left. When we got there all 3 were beat up floor models. There was one that only had a scratch on the back and since I was so intent on getting that bag that night, I would have purchased it at a discount, but they wanted to sell it full price. The fact that the bags were damaged was not disclosed when we called. They are intent on selling a $ 2000 damaged bag at full price and I’m sure someone who is not detail– oriented or someone’s clueless boyfriend will buy it. That’s what they are holding out for. In fact we called another store the next day that did not have them, and they cited this location as having 3. So they are still selling these 3 damaged bags even after acknowledging they were damaged.

I come here quite often usually for shoes, belts and wallets. The staff is very welcoming and I always get what I want. Overall a great store.

After years and months and years of deciding to treat myself to a nice purse, I’ve always love the craftmanship of Louis Vuitton, iI initially didn’t get the greatest reception. I entered the store around 7:30 pm and there were not much people in the store. No one made eye contact with me, I walked around looking and of course the security decided to stare at me. I stood behind some customers waiting to talk to the sales associate and it was a good 10 minutes and no one even said there will be with me shortly. I went across to another associate as soon as I saw he was free and asked him to try the never full in the different sizes and patterns. He was polite and gave me his opinion. As soon as he figured out I was gong to buy it I received the best service ever.

I have always seen Louis Vuitton as a well respected luxury brand that I wanted to purchase from. I am 22 years old so I never could afford a Louis Vuitton bag on my own until I began my career. I am a menswear product developer so I have much knowledge of customer service and have worked in retail for years.
When walking into the Louis Vuitton in Macy’s Herald Square, I tracked down an associate and asked to see mens duffle bags, as I was in the market for a duffle for my boyfriend. He showed me a great duffle and I had a great experience with the sales associate. I decided to purchase the 55 in. duffle bag with strap for my boyfriend’s birthday. The sales associate told me I would be able to get a customized luggage tag with purchase. Not knowing this comes with every duffle bag, I thought I had come on a special promotion day. The first form we filled out, had a different person’s information on it. so we had to start again from scratch. He then told me to give him my autograph and that this was to verify the initials were correct. He then told me I could pick up my purchase in a few hours and that he would give me a gift receipt in the box he wraps it up in. I thought this was all great and left to go back to work.
While looking online at work I saw on the LV site that there was another duffle bag that did not have a cross body strap. I called «client services» which I do not know if it was Macy’s client services or Louis Vuitton, so if you want to contact Louis Vuitton call them directly instead of going through Macy’s phone number. After speaking with a representative who said this was the Louis Vuitton department, she told me I might be able to exchange my duffle and that I should return to the store to see. She looked into the duffle without strap and saw it was out of stock. so this is the reason I was not shown this in the store after I decided I wanted the 55 in duffle.
I returned to the store that same day and spoke with the sales associate I had worked with. He told me that he was sure we could make the exchange, he needed to verify with his manager. His manager walks over and tells me there is no way we can exchange this item.
«It is common knowledge that once you personalize an item it is final sale.» — Carly, a manager of Louis Vuitton within Macys Herald Square
Carly explained to me that you can not exchange an item even though the bag is not personalized, only the luggage tag is. The luggage tag is made of the same leather as the bag. While this is a great added bonus and what I would expect of a brand like Louis Vuitton, if I am going to purchase a $ 2,000 duffle bag I would like to be told the return policy before checking out. Not once during my morning visit was I told about the return policy, and the associate knew I was a first time customer. Even Forever 21 asks if you are aware of the return policy before making a purchase. The manager was nothing but rude and made me want to burst out in tears. She stared at me for 30 seconds after telling me «well you signed the paper» and I stood there in silence… She asks me if I picked up my bag and if she should get it for me and I said «okay.» She then disappears and instead of her bringing me the bag, the sales associate does. I then leave, and do not see her again.
That evening I spoke with Kristie from customer service, who is really amazing. If you need someone in customer service ask for her. I tell her my story and she then gets feedback from the sales associate and manager.
The manager, Carly, tells Kristie that I left Louis Vuitton with a smile on my face! I laughed when I heard that because remembering the events of the day before, I was fighting back tears knowing I was verbally bullied by the manager and now spent $ 2,000 on a bag I was stuck with to forever remember this horrifying experience, and knowing that the manager never saw me again after asking to get my bag from the storage room.
Kristie really tried to help me but at the end of it all, Carly has the power to allow me to exchange my item and she said no. At this point, I am more shocked at how I was «tricked» into buying a more expensive duffle bag and left with buyer’s remorse. A luxury brand like that of Louis Vuitton should never have customers experience what I felt. The gift is no longer a surprise for my boyfriend because I came home trying to hold everything in and could not. He now knows what his birthday gift is and while he will still hopefully enjoy the bag, I will forever remember Carly’s horrific managerial skills and pray that future customers of Louis Vuitton not have the experience I have had.

I’m gonna be completely honest, I went to Macy’s today to see Santa (since he’s the *real* Santa) before I went home to the SF Bay Area. I didn’t even realize there was a LV store in Macy’s and fully intended on buying my Tivoli at Saks after being blatantly ignored at the flagship store on E 57^th. So my visit today was super spontaneous but turned out to be one of the highlights of my trip. The staff here is excellent. I can only speak to my own experience and it was lovely. We were greeted as we approached then welcomed by the same sales associate as we entered the store. I later found out her name is Carolina; she assisted me with my bag. She was friendly, personable, and more than willing to help but not in that pushy hard sell way that some luxury brand associates can be. She was just a girl’s girl helping another girl try on a couple of bags. I experienced the usual out-​of-​towner blocked credit card issues and had to give my bank some time to unblock my funds. They held my bag for me while I walked around to kill time and were just as helpful and accommodating the second and third (and final) time I came around. Yes, the flagship store has more stock, understandably so, but if you want to be treated with respect, go to Macy’s. I know I will every time I’m in town.

Sometimes you can’t explain what you see in Something… It’s just the way they take you to a place where nothing else’s can… sighh…
This is located inside 34 street Macy’s…Reason I gave this place an A ok is because they are limited with there selection in products… you might have to go to the actually louis Vuitton boutique much more variety and will easily can get you want fast… you need a sales clerk… if they are not approaching you… you approach them because some of the items are not displayed and it’s hard to pick if your not looking at the product up close and personally… for they do have a very good products… but limited…

If you’re heading to this location, make sure to enter at the 6^th ave entrance so you’ll be closer.
Came in to purchase a tote for the ball and chain since her current Gucci bag was mangled. As I walked in, I was greeted by the inquisitive eyes of the security guard. With a quick glance I circled the store to see if I could pick out what I had already researched. with no success. Sales associates here really don’t like making eye contact with the customers, or maybe just me?
So I walked over to Laura who pretended not to see me and asked her if she had the Neverfull MM. She obliged. We walked over to the other counter where she pulled it out and started telling me that this is one of the most popular bags blah blah blah. Not interested (but that’s just me lol).
There are also different colors inside the bag to choose from which I decided to go for the classic beige. Laura had to go to the 2^nd floor to find it. So while I was waited, I had the security guard from behind, another sales associate towards my right and another guy toward my front (all on eyes on me, 2pac style). They made it blatantly obvious that they were watching me. Probably because the bag I didn’t want was on the counter and they thought I might steal it?
So after Laura brought the bag down, she showcased it for me (think the price is right when the ladies have their arms out showing a product). She made no effort or attempt to let me touch the bag until i asked If i could see it. I mean what the fuck? Would you buy a car that you didn’t test drive first? Let me see the stupid thing! Subtle nuances of poor customer service in this place.
Purchased it. Done and Done.

Dean is the manager, his accessories assistant is awesome also. A guy named devon showed me some boots. He was flawless. This is the best location hands down… they are my go to… forever.

Service was good. Damilola (he’s Nigerian as well helped me out). He definitely deserved his commission. I purchase my Speedy 30 Damier Azure here in January and will be purchasing my Neverfull MM in Ebene as well.

Store location is convenient on the first floor of Macys got my NeverFull from here honestly did not have to wait long to speak with a rep as it was later in the evening. Might be more crowded during lunch time and/​or during rush hour. My rep was attentive and helped me in making my purchase as I already knew what I was shopping for.

I went to this store to buy a purse an a women attend me and she was really rude, the securities guys were nice but this women wasn’t. Next time ill go to 5^th avenue,

This is a great location, but you need to wait a long time to get service, i just needed a replacement lock for my bag, and it took about about half an hour. not to mention when i got the lock, it was not new, it was a «spare» and was not in a box. i was a bit surprised that for the price of the replacement lock they didn’t give me a new one still in a box… i mean its going on a $ 2500 bag, don’t give me a back room extra and tell me its new stock.

Love this store. Bought few things from them. Very attentive and helpful.
And yesterday got proposed to in the store. Everyone, from the manager to every sales associate was in on it.
I felt like a superstar. Thank you everyone!
We will definitely be back!

I went to this store on a recent trip to New York. I previously ordered my Neverfull Mono over the phone with Julius and he shipped it to me. (I wanted to have it for my trip and was able to use my Macy’s card!) I went in to purchase a matching wallet and Julius helped me again and was very helpful. The store is beautiful and the Macy’s upgrade seems to be going great. I am happy to shop at this location and will again on my next visit!

Stopped into this store today looking at some bags for my mom and ended up getting one myself. The associate I had was very helpful, pulling out bags for me that she knew I wasn’t buying, but just getting intel on for my family. I asked if they had some limited edition bags in, not expecting them to because everywhere in town was out, but they had some that the reservation had recently expired on and the associate pulled out all three for me. She patiently waited while I tried them on, giving advice when it seemed needed. I ended up getting one of them and she offered me complementary monogram embossing on my bag as well, which was done on location in about 20 minutes. Nothing wrong with my experience and the associates seemed less stingy than at some other locations.

When I go to Macy’s it’s for the Chanel Beaute counter and the Louis Vuitton boutique. Of all the boutiques and stores in New York, this Louis Vuitton is my fave. Why? To begin, for such a small store they always have great pieces, including the newest seasonal and limited-​edition pieces. Great selection of luggage, too. Another reason is that when I’m there I always feel like a valued customer. My sales consultant, Cartina, knows not only my name but can tell me exactly what I bought or looked at previously. Sometimes it takes her a moment or two to get to me, but that’s because the place is always, always busy. And boy, does she know her product! Cartina can tell me the price of any piece in the store without having to look it up first.
Another, BIG reason to love this boutique is their excellent special events. Recently, I was treated to a lovely champagne breakfast and a tour of the Macy’s Flower Show on the first day of the show and before the store opened. The catering service was flawless, serving up french toast bites topped with cantaloupe, egg and cheese wraps and loads and loads of Moet, orange juice and coffee. The servers accompanied us on the tour with trays of goodies, pouring champagne whenever a flute was empty. The tour was also the perfect opportunity to take unimpeded pictures of the show. Best party I’ve ever been to on a Sunday morning at 9:30 a.m., and I can’t wait for the next one they throw!
Overall, five stars for Louis Vuitton, their boutique in Macy’s and for Cartina!

I am a HUGE Louis Vuitton fan. I’ve been looking for the Louis Vuitton Monogram Canvas Zippy Wallet for awhile finally I have found it. This wallet is perfect it holds everything and you don’t need to carry a purse.
The sales associates were decent nothing to write home about.