Lost Sock Laundromat

My favorite laundry place in the area. They wash the clothes quickly and even do pickup and delivery (which I recently discovered). They have been flexible with my schedule and my clothes always come out nicely folded, clean, and smelling fresh.

I loved this place until a few weeks ago. I don’t know if there was staff change or who knows. But we started getting other people’s items, our whites were returned stained and just overall declined in service.

The Lost sock outclasses your basic NYC laundromat. They designed their interior almost like a home. Stylish lighting, nice tile, and a clean finished feeling. Wifi too. Most importantly, they really care for your clothes, and basically treat you like family.
When I moved a little out of the way, I thought I’d have to shop around and settle for basic laundry. Lost sock said they would just keep delivering to my house. I know it’s out of the way, so I am super grateful. And my minds at peace every week when Mike, the cool, super nice delivery dude, brings fresh, clean folded up clothes straight to my door.

We use Lost Sock weekly for our pickup/​delivery wash & fold laundry service as well as our dry cleaning. Michael promptly picks up and delivers our laundry within 5 minutes of us placing a phone call. Always professional, always on time, always folded beautifully and smelling fresh… We are so appreciative that we found Lost Sock!!! They make life 10x easier.

Over crowded, angry or unfriendly clients all around the laundromat.
You need to vividly stand in front of your machine, otherwise, in any second, once your machine stop, people will throw away your laundry to the dirty baskets and put their loads in.
The sanitary condition is a big concern too. One custom loaded bloody clothes from a black trash bag (I hope he is butcher) and the manager didn’t say anything.
It used to be a fairly clean and well maintained laundromat, but too bad, it’s going downhill since last year…

Though the facility looks nice enough, it should be avoided for many reasons. It is owned\run by some seriously trashy people. One is a woman who literally steps one foot outside of the front entrance and chains smokes, blocking anyone from entering or exiting and flooding the facility and the neighboring area with smoke. When asked to move, she stares at you in disbelief and lets the smoke billow out of her mouth while continuing to stand there. The other individual is a guy who calls everyone «bro» and proceeds to lie about everything, most importantly when your late dry cleaning will arrive.
The washing\drying machines have destroyed two sets of sheets, three shirts, and ironically eaten an unknown amount of socks. The dry cleaning is a complete joke. I only used them twice, but both times the return of the clothes were never on time, the collars of the dress shirts were still dirty, and they stapled the paper tags through the tags of the clothing. I’ve never seen that before, most likely because it is the dumbest way to attach a label to a dress shirt. There’s a laundromat about 200 feet away across 45^th St. — go there.

I LOVE THIS PLACE! The owner and staff are friendly and helpful. Every time I see the owner we are talking sports. And, they have Wifi for our convenience of course. I always come here. Also they left you use the TV while you wait because they’re awesome: D

I’ve been using Lost Sock for their pick up and delivery service for awhile now. Never really had a problem with them before. Fast forward to last week they picked up a bag of my whites (app 14 towels– not cheap ones– my new kitchen towels, wash cloths, my kids socks and underwear) a few days later they picked up another bag of laundry including some dry cleaning, so I told the girl that works there to deliver EVERYTHING Saturday morning… They delivered my dry cleaning and the bag they picked up with the dry cleaning but that’s it, when I called to ask where my other bag is she kept saying «no Jenny you have nothing here, we delivered it to you this morning» I insisted she look for my bag or locate where they may have delivered it elsewhere… Over and over again she kept repeating herself like a broken record «No Jenny, we don’t have it» anyway my husband and I jumped in a cab and went there to look in person (who knows perhaps they mislabeled our bag w/​someone else’s name) We found nothing so basically our laundry is missing, whether it was misdelivered, mixed with someone else’s laundry, thrown in the garbage it was gone! The owners son who has the personality of a wet sock kept saying we delivered it to you, I’m like are you kidding me? I absolutely without a doubt DID NOT RECEIVE THAT LAUNDRY… He just kept saying we don’t have it, we delivered it, what do you want me to do? You got thAt delivery, EVEN THOUGH HE COULDN’T PROVE TO ME WHEN IT WAS SUPPOSEDLY DELIVERED! I want you to find where my bag of laundry is that’s what I want you to do! Occasionally I use Astoria Laundry, I called them TWICE even though I know that they were not the ones that picked that bag up, they confirmed that according to their records they haven’t picked up from me in awhile and they had nothing there for me. Anyway, I was a pretty regular customer of Lost Sock, bye bye Lost Sock… Plus I’m going to spread the word as much as possible. Also I always found it very annoying and inconvenient that they do not accept credit cards for delivery service, her (Liz the owner) excuse… it’s too much work to take your numbers down over the phone. Ooooohkay!

The Lost Sock is my favorite laundromat, and the one I go to despite living closer to a couple of others. The machines are plentiful, new, and affordable. The washers have a standard price ($ 1.75 for the smaller one, $ 3.50 for the bigger one, $ 5.50 for the giant one), but after doing research with the surrounding laundromats I found the biggest savings from the washing machines ($ 0.25 per 10 minutes). The place is clean, the bathroom (they have one for customers!) is clean, and there are TV’s if you ever want to distract yourself watching the Food Network or Shark Tank.
I’ve never used the drop-​off service but from what I recall it was very reasonably priced as well. I’ve only used their dry cleaning service once, but everything went fine and my coat was ready on schedule.
Be careful doing laundry there during peak times, though — there’s high demand for the smallest machines, and sometimes people (both employees and customers) use several of them at a time. I’ve never been completely shut out of a smaller machine, but there are some times when it’s been awfully close.
The location is pretty solid, too. While my clothes are in the machine I’d typically go food-​shopping or get a haircut.
It’s worth walking an extra couple of blocks like I do to use the Lost Sock, mainly because the facilities and pricing are worth it.

I have been using this laundromat for several months, ever since the more conveniently-​located laundromat to me closed, and I think they’re great! The facility is always clean and tidy, the machines are always working (which can’t be said of many laundromats), and I’ve gotten nothing but a nice, helpful vibe from every person associated with the business.
Though I haven’t price checked every local laundromat, I know for a fact that their per-​quarter drying price is exponentially better than my old laundromat, and the best part? My clothes are always dry when I come to pick them up!
Let it be noted that I’ve never utilized their laundry service, I always do my own washing and drying. However, judging by the amount of people I see coming in and out of the door to drop off or pick up their laundry, I’m guessing the service is great.

I’ve been going here over a year. The owner is super nice, and the place is clean. I set a timer and come back for my clothes. Today, no more than 60 seconds after that timer was completed my clothes were in a hamper, in a corner, and an employee moved them. There is no way anybody was waiting for an appreciable time, and lots of machines nearby were set to go off soon. I do my own laundry because I do not like others touching my clothes I walk past 2 other laundromats to go to this one, now I will not.

I used this laundromat three times for drop off and it’s great!
Even my small socks for my flats never gets lost. The service is quick and they let you know as soon as your stuff are done. You can hang dry delicates, just put them in a separate bag. Will keep using them!

Oh Lizzie, Lizzie, Lizzie. If you ever, EVER use my cell phone number to contact me again, I will seek an order of protection and any other appropriate remedies I deem fit. I have already alerted Unilocal to your inappropriate voice message.
FYI, most businesses, when receiving a negative review, choose to reply on the website. Please feel free to express your opinions through this website, as is your right. I will continue to exercise mine when and how I see fit, as long as it is in compliance with the applicable laws.
This is a transcribed message I received from Liz at Lost Sock Laundromat at 7PM this evening regarding my review from nearly one month ago:
Hi, this is Liz from the Lost Sock Laundromat.
I don’t like the accusations that you are putting on Unilocal and I understand you don’t like our business, fine, don’t call us no more.
But, don’t be calling people names.
If you have nothing else to do than to get on Unilocal and start smashing people and their business, that’s terrible.
Maybe you should try to own a business and see how it goes
So many questions/​comments:
1) How do you know I don’t own a business? Did you also track that information down?
2) I guess I must have underestimated you. Clearly you had the basic level of competence to match my first name and last initial with your records containing my cell phone number. Congratulations. Guess you had some free time too.
3) You do understand that the main purpose of Unilocal is to review businesses, correct? Okay, just checking.
4) What names did I call you? Genius, braniac, more intelligent than Albert Einstein. Gee, these sure seem like compliments to me. By the way, how did you know I was referring to you? High self-​esteem, I suppose.
Feel free to respond in writing on Unilocal and refute any allegations you do not believe to be true. Refute means to disprove.

As I am well known among close family and friends for my lack of prowess in the laundry room, I use this place for laundry and dry cleaning delivery/​drop-​off service. So far, they have been great. They do a nice job and my laundry smells good and is consistently neatly folded. My parents were in town visiting and my mom actually commented on how soft and absorbent my towels were — a dead giveaway that I had not laundered them myself.
They accommodate special laundry requests, like drying on low, hanging things to dry, etc. The pickup and delivery people are friendly and reliable — you have to call when you are ready, and it’s usually about a 30-​minute wait.
It would be a total five-​star experience if only you could use a credit card and schedule pickup/​drop-​off in advance.

DISSATISFIED COMPLETELY!!!
I’ve been using Lost Sock for seven months and getting my laundry done 2 – 3 times a month so as you can imagine… that’s a lot of business I’ve given The Lost Sock. I live in a house with 4 other girls and I’ve turned all of them on to the service as well.
I’ve lived in NYC for quite some time & always use wash & fold so I know that losing items is NOT common to occur. also know that getting my laundry back & finding a different color hair than mine all over my dress slacks is NOT standard procedure for most laundromats. You can find both of these at Lost Sock.
I lost three pairs of pants one week & decided to give the laundromat another go & I am so incredibly dissatisfied with the way I was treated I will NEVER be returning, nor will my roommates. Let me tell you what happened…
I get my laundry picked up & instruct the delivery boy that there is THREE people’s laundry to be done & gave him the names. All items were bagged ALONE to coordinate with the separate loads to be done. Apparently this concept was too complex for the laundromat. I called to get my laundry dropped off today & the woman I spoke to was so nasty. She told me the price for all 3 of us combined & told me that our items were washed together because they didn’t know there were three different people’s laundry to be done… if that’s even sanitary?! So my panties were washed with two OTHER girl’s panties… weird & not a good business practice. While on the phone she also told me that we need to start putting our names on our bags – how am I supposed to mark a laundry bag?! They should recognize my bag having done my laundry so much! Delivery boy comes, he was super sweet, called the owner on our behalf to rectify the issue. The owner’s replies were so careless & unprofessional that I will never use their services again.
He asked my roommate if she was the «little Chinese girl?» & had previously called my Vietnamese roommate the «little Indian girl.» What?! Inappropriate. I get on the phone to explain the mix up & he says abruptly, «I’m not doing your laundry for free!» which is funny because I was not asking for a free service I just want a CORRECT service & wanted to let him know that his staff was negligent and rude & that was his solution… to yell at me. I hung up & will not EVER use their services again.

I used to think this place was fantastic but they’ve definitely declined. I’ve used this laundromat primarily for free pick-​up/​delivery — wash & fold.
This last time, they picked up about 50lbs of laundry. I called to have the laundry delivered and it arrived an hour or 2 later than their predicted arrival time. As I unpacked my laundry I found that most of my clothes and all my sheets and towels were pretty much just rolled into a square-​ish shapes. I’ve had to re-​fold everything. I’m also certain that they didn’t bother to use fabric softener. I’m not sure I’ll call them again. I’ll keep looking for a good, reliable wash & fold laundromat.

I’ve been using Lost Sock since I moved to Astoria in December, and they’ve definitely fallen out of favor with me.
They take their name a little too literally, for one. I often have other people’s random socks in my laundry, and I’m often missing at least one or two of my own socks. I would understand one random sock showing up once in awhile, but usually I average two or three completely random socks in my clean laundry. And my socks are white, or pink, and I usually get back brightly colored or patterned socks that obviously aren’t mine. I wouldn’t be surprised if I’ve lost other things and I haven’t realized it yet.
You can’t schedule a pickup or delivery in advance, at all. Which is annoying, because let’s say I need something picked up by 11am on Saturday, but if I call at 10am that doesn’t give the one delivery guy enough advance notice and he can’t get there till noon. Except I’m not going to be home at noon, and I’m not going to wake up at 9am on a Saturday to call for my laundry pickup (because it’s literally the only morning I get to sleep in past 6am). But I can’t call on Friday afternoon to schedule a pickup on Saturday morning either.
They’ve been late on several occasions to pickup, mostly due to mix-​ups with addresses. Even though my address is supposedly «on file,» they invariably go to the wrong address.
I don’t know what detergent they use, but I noticed my skin is much more irritated all over since I started using Lost Sock. They might have a hypoallergenic option but it probably costs extra.
I’m using another service from now on.

The Lost Sock is now my go-​to Laundromat in Astoria. The drop-​off wash-​and-​fold is always done in a timely manner (same day or next day), the prices are the best in the area (70 cents a pound for standard non-​organic), and my clothes always come back clean and neat. They are also happy to hang up and air dry my dress shirts at no extra charge. I don’t use the delivery service, but when I pick up my laundry is always done same day or next day, so I have no complaints and am very happy with their work.
The dry cleaning service is also good. One time they lost an item, but they found it eventually and were very clear that they would pay for it if they weren’t able to find it. I appreciate a business that will acknowledge and fix their mistakes, especially when those mistakes are rare. I highly recommend the Lost Sock.
UPDATE — LOWERED FROM 4 STARS TO 2 STARS: I had a few inconvenienves with the Lost Sock when I posted my review, but since then the errors and inconveniences have continued and I can no longer support a 4 star review. I said their mistakes were rare– that is no longer so. They live up to their name by literally losing socks (and other items). They have lost my socks, and I have found socks in our laundry that do not belong to us. I have also found items that do not belong to me. The last straw was when I tried to pay but they couldn’t get the credit card machine to work — it never works. Eventually the inconveniences were just too many, and I don’t trust them to handle my clothes anymore. I’m sorry.

The pick and delivery is so great! I called after New Year’s Day and they were open and ready to deliver in a half hour! They actually got here early and my entire bag was only 20 bucks. My under garments and socks came back in plastic and everything came back folded nicely and was actually sorted :) Definitely will be going back soon :)

Hate to be the first not so pleasant review (especially since the owner seems like a really nice guy), but I feel my experience needs to be shared. This place is clean and sexy as previously mentioned, but severely lacking in the customer service department.
A couple friends and I just recently moved to the area and were thrilled to find this classy looking laundromat offering organic drop off service. Last week, I went to pick up my laundry, pulled out my credit card to pay for my $ 15.50 purchase and was told, «There’s a $ 15 minimum.» I was confused since my total was over the limit. I asked a couple of questions since I had previously used my credit card. Without missing a beat or fully understanding the exchange, the owners wife (who was not handling the transaction) rudely commented, «There’s a minimum. My husband told you that last time you were here.» I did not recall this so called conversation, but again, still confused as to why there was an issue since my total was over the minimum.
I paid cash and politely trying to clear up my confusion asked, «So I could have used my card?» Instead of admitting to their mistake, the owners wife again chimes in «It’s 50 cents!» My friend and I were completely shocked and embarrassed at the way this situation was handled. When we left, my friend asked, «Why was she yelling at you??»
This experience was icing on the cake. In my 3 visits, I have received clothes and towels that don’t belong to me. I encourage you to think twice if you plan to use their drop off services. Lost Sock has Lost Business from my friends and I.