Longchamp

This review is based on the service repair for my large «PLANETE» tote. I went there prepared to pay to have them repair the handle (stitch it or replace it). There were all helpful, they looked at the bag, give me a receipt and even suggested to fix the corners. After 5 – 6 weeks they called me to pick it up. I told them friday afternoon and told them that I can’t pick it up so I’ll need it to be delivered. I received the bag monday… it was shipped through UPS EXPRESS. Now I call that customer service. OH AND IT WAS FREE!

I walked into this Longchamp a couple years back, when they happened to be having their semi-​annual sale. The staff was very helpful and there was a large amount of inventory. Additionally, the store’s architecture (namely the staircase) is absolutely beautiful in person.
I love Longchamp bags, and regularly receive compliments on my purchases… They are usually very timeless looking and hold up nicely. I can’t wait to go back to NYC and visit this Longchamp!

Being a girl in this city, you couldn’t ask for a better everyday bag than the Le Pilage tote. I take mine everywhere. It’s spacious, durable, and compact. I can fit so much in there and I almost lose something in it everyday. I loved my tote so much I even went back to Longchamp to purchase the Le Pilage XL travel tote. I’m equally as in love with it.
I unfortunately purchased those at the store in Macy’s which was filled with unhelpful, seemingly annoyed staff. I popped into this location recently hoping to find a functional replacement for my Nike gym bag. I found the staff to be welcoming and helpful. This location is huge compared to the one inside Macy’s and much more stylish. They sadly didn’t have what I was looking for so I guess I’ll have to check out Lululemon.
I’ll be back to purchase another Le Pilage tote if they ever bring back the hot pink color!

Sometimes one star is too many stars. This may be one of those times. 15 days ago I purchased a nylon commuter bag for $ 145. $ 145 is way too much for a plain nylon bag, but these bags are convenient, come in a variety of pleasing colors, and I thought I was paying for somewhat better quality then cheaper nylon bags sold elsewhere. Truth be told, I may even be a bit of a bag snob, so I wouldn’t buy a cheaper nylon bag, but although I may be a bag snob, there are certain things I expect to receive in exchange for over paying by $ 100 for my nylon bag. First and foremost is a working zipper. The first day I used my bag it was apparent it did not have a working zipper. Every time I opened the zipper the zipper head would slide off onto one side of the zipper, causing me to have to rethread it every time I wanted to close the bag. Needless to say I have only used the bag four or five times in the past 2 weeks and finally made it over to the store today to exchange it. I would have gone sooner but this was the first time in a week I was able to get out of the office for lunch.
I dealt directly with the manager who was nice enough but ultimately would only accommodate me to the point of sending my existing bag out to be repaired. As the bag was defective when it was sold to me, I expected the store to exchange it and give me a new bag. I feel like this is not an unreasonable expectation for $ 145. The manager said she could not exchange it because I had used it and she couldn’t resell it (the lining of the bag is white and my wallet is black). Why would you want to resell a bag that doesn’t have a working zipper? Am I missing something here? She offered to send the bag out to be repaired (which takes 4 – 6 weeks). I wanted to return the bag at this point, but this too was not an option because I had used it and it was just past their 14 day return policy (by 1 day). I was visibly annoyed at this point and the manager offered to rush the repair which takes 7 days. That’s something, but now I just feel like a chump for spending $ 145 on a poorly made bag that I can’t even easily exchange. I’m not spending any more money with Longchamps, there are plenty of other stores (**wink wink Kate Spade**) that will sell me a nylon commuter bag for $ 145.
$ 145 sure does buy you a lot of hassle. $ 145 bought me a headache. I’m disappointed in you Longchamps, because all you had to do was exchange my bag and I would have forgotten that you sold me a lemon to begin with. Instead I would have though, ’ I’m so glad I was able to exchange that bag without a big hassle’ and would have kept buying your $ 145 nylon bags.

Excellently attentive customer service, free and professional gift wrapping, large space and vast inventory.

Geezus… chicks be lovin Longchamp bags, yo. If you ain’t makin six figs, don’t even think about hittin up this spot.
Mah sugar mama dragged me here and flexed her cabbage muscles… ugh…I can’t fathom spending $ 800 on a fuckin purse.
No way.
No Fuckin way.

Gorgeous bags in such a glamourous and huge store! The service here is really lacking though. When I walked in, there was absolutely no one to greet me. As I make my way upstairs to find the bag I wanted, there were 3 workers standing by the cashier (that’s not even in use because you pay downstairs), and no one made the initiative to assist me. I had to find someone to come help me. I absolutely love my purchase though! I love their Le Pliage line!

Bonjour!
This French upscale brand has made quite the fan base in little ol’ America.
I own a few Longchamp bags and am impressed with their durability. One of my babies recently had to be sent out to France for some repairs (yes, they’ll do free repairs on your bags).
He had been through a tumultuous few years. First, he went with me to college. Enough said. Then, when he had a few battle scars and internal tears (similar to my liver) I switched him to my gym bag. He was a fighter, that one. When I finally took him home to see if they could give him some TLC, I thought the saleslady might faint when she saw him.
«We’ll see what we can do.»
I’m hoping to get him back soon. We’ll see if their repairs live up to the standard of their bags.
In the meantime, he’ll come home to a very tan companion, as I bought a lighter bag in the same size.

Horrible customer service. I actually just left the store, and I’m fuming mad. I purchased a tote (the classic kind) a week ago, and needed to return it. Their receipt sas they accept returns but they do not. The sales woman basically told me the bag ‘looked used’ which it was not, nor did it look used. So basically she made up an excuse to not let me return it.
If you’re purchasing something here keep in mind they will not let you return it. I find that policy completely unnaccelptable in retail today. Just go to Bloomingdales, or buy something else.
That’s the last longchamp item I will ever buy!

I agree, the staircase is the main attraction to this store and it is worth going up to the top sales floor. Also seeing a whole wall of the nylon totes was pretty fun and I wish I could have taken a picture.
The SA were nice to us and answered questions I had about the different colors. It is also the only place to purchase the special totes designed by artists.

It is as nice as everyone has written about. The stairs are kind of freaky or maybe its just because i have a little vertigo.
My french girlfriend who loves her some Longchamp is always aware of the semi annual sale… and she clued me in on it.
More than half of the items were on a nice discount, 40%-65%.
The staff was incredibly friendly, helpful, even a little chatty. I don’t like hovering, which they didnt do but once I was walking around with several handbags because I couldn’t decide which one was coming home with me, several of the staff was very helpful. Really helpful.
I spent about an hour wandering around touching all the bags and finally chose a Fierce dark purple suede large barrel bag, tres chic @ about 60% off.
Definitely a nice shopping experience.
Ill be back for the next sale.
Absolut ment, mon ami.

I don’t know what everyone else is talking about, I had decent service. I was the only person in the store when I walked in, so I kind of felt like I was being watched excessively, but when it became obvious that I wanted to make a purchase, the salesguy was very helpful. He was honest with me — I was going to get a white Le Pliage tote bag, but when I asked how prone they are to stains, he actually told me that if I used it frequently it would start looking a bit dingy. Most places seem to try to tell you whatever you want to hear instead of risking losing a customer, so I appreciated his honesty. (I also appreciated that he was super hot.)
Also, the store itself is really nice. The staircase is awesome. My only real qualm was that they didn’t have a lot of colors of bags in stock.

Beautiful, beautiful store. And beautiful, classic bags. You really can never go wrong with a Longchamp bag, as my mom taught me through example. And this is a fantastic store to go to. You can peruse the various styles and many, many colors they offer without obnoxious staffers hovering over you or pressuring you in any way. Sometimes the lack of attention can be off-​putting, especially if you actually do need their help and no one is even in the same room as you. But once you’ve chosen your desired style and color (or more — its hard to resist buying one in every style, size and shade!), they quickly ring you up and off you go with a bag that will literally last you a lifetime. Just take a look at my mom’s collection.

i never been inside a longchamp store before but this one had an interesting design for the stairwell.
when i got into the store and went upstairs to look at the totes, i wasn’t greeted and helped until i already decided what color and size i wanted, so all they had to do was a get me it and ring me up. but i admire their big selection on colors and sizes readily available at the store.

I was planning on doing some shopping in the area and when I looked up Longchamp, was happy to see that there is a location in the area I’d be visiting. I was also glad to read that the employees were friendly and not rude, which is always a downer when you’re willing to pay top dollar for some designer piece. Heck, you want to be treated well… especially if you’re shelling out a lot of cash!
So when I entered I saw two employees, who turned to look at me, but never greeted me and went back to talking. I walked up the fancy staircase and saw the Le Pilage bags at the back. I was standing there for about 5 – 10 minutes, deciding what color to buy and nobody had approached me (which isn’t a bad thing… I don’t want someone to hover over me, but then again I want someone to be available if I have questions). After finally deciding, I had to find someone on the floor to help me reach the bag at the top and then proceeded to pay.
I was debating between two colors and was forced to get the red since they were all out of the navy blue… but the lady who rung me up did mention that there were two navy blue’s at the Madison store so I decided to head down there to take a look.
Overall, I didn’t think my shopping experience was 4 or 5 star worthy. Wish I had a better experience, but oh well…

Ok — caveat — I am a food reviewer not a bag reviewer, but HEY what they heck, time to branch out :-)
A few things I love about Longchamp — its one kickass interior design, there is an amazing array of bags, and I mean an amazing array and everyone I came across while poking through many bags were extremely helpful.
Clearly, bags are a personal taste issue, so you may not like the bags, personally I love my new Weekend Bag, fits my personality and needs down to a tee.
Price — well come on people — its a Paris bag company, not a Chinatown one — crack out the plastic and get spending.

Overpriced, but my wife loved the bag… so I guess it was a hit.
The store is beautiful. I’m just not impressed by the product.

this space is absolutely amazing. as an architect i truly appreciate interior spaces that take you into a whole other world, especially in tiny cramped spaces like Soho or NY. this store did not disappoint (see photos).
the instant you walk in, you are just intrigued by the folding stained wood panels and orange/​tan tinge. to be honest, i could care less about the products on display when i walked in.
granted i’ve never purchased or own Longchamp products, this place definitely does a great job at showcasing its products in a very simple, dignified, edgy manner. to me, it brought a slightly more trendy outlook on the brand.

I’ve never actually considered going to Longchamp for anything in particular. Perhaps due to the fact that I see it mainly as a luxury leather goods brand geared more towards women. Which, it is. But they do carry mens accessories. This of course includes the ever popular Le Pliage bags which come in a long handled version (for the ladies) and the short handled version (for the ladies who had long handles, and the men). This was my 2^nd stop whilst shopping earlier today. My first stop was at Gucci. Although I did crave for a Gucci bag, my entire day was set on going for a large black Le Pliage bag with short handle.
So what was the verdict? I’m completely content with the bag. I was quite apprehensive when getting home to open it and looking at it a 2^nd time. But then again, hey, it was only $ 135. What else can you expect out of a bag for that much. Its completely synthetic nylon aside from the handles which are made from cowhide. The bag has only one inside compartment (which is perfect to me, because of its location towards the very top of the bag, and is great to store your wallet and cell phone) and then ALL this room for… basically everything. Which is a great all-​around bag. Its super spacious, and yopu can basically use it for anything in any weather (perfect for Spring and Summer)
Now… my cons for the Le Pliage bag? Made In China kinda does bother me, but, hey… Philip Lim does his shit in China too. Amongst several other «up there» labels. No biggie. I mean, the construction seems fine to me. I have yet to see anything bad about it. But lets also not forget about the price tag. I wouldn’t doubt Bottega Veneta or Gucci selling a bag made of the same materials for triple the amount. But then again, it would of been made in Italy, which already boosts up the price of it based on importations alone, and then the construction… probably using the… FINEST SYNTHETIC MATERIALS ON THE MARKET. Oh whoop-​dee-​doo.
So, all in all, I’m content being a conformist whore with my Le Pliage bag. At least I can be secure to say that I’m the only MALE that I’ve seen thats carrying it. Makes me feel special.
Now, ending this review will explain my 3 star rating. As much as I was okay with the service, it wasn’t like the service I had at Gucci, and on top of that, I knocked off another star because the girl spelled my name on my receipt as «Mickael Hertbeerg.» Apparently I’m Dutch now (coined by my newly appointed BF).

I returned from a short visit to Paris this summer with a newfound love for almost anything French. Longchamp is on the top of my list. I was ecstatic when I received a ‘private sale/​sample sale’ invite earlier this week in my inbox.
I’ve read a lot about the futuristic design of the Spring Street store but during my first visit to the store, I was too fixated with getting to the sample sale area asap. And my second visit wasn’t any more leisurely than the first. And after spending a decent amount on sale merchandise, I didn’t bother checking out any floor merchandise.
The sample sale was great — and I hear they have about 1 — 2 more regular sales throughout the year. The sales people were very friendly and helpful. Le Pliage bags were very limited in style and color. They have a great selection of leather accessories at very affordable prices. If you take the time to look around there are many great deals. Early birds catch the worms.