L’Occitane en Provence

I like their lavender-​scented bath products and bought products from here to give as Christmas presents.

Well, I must say I had a bad experience at this specific location, 86^th btwn 3^rd and Lex. I had a reaction to their 10% Shea Butter lip balm in the white and blue tube and was told I coulnd’t return it or exchange it because I opened it and used it. Oh really!!! I tried to keep it and let it stretch out for a week and kept trying the product but the same problem kept happening, my lips still began to peel. This lipbalm is supposed soften and moisturizer the lips. This product was not meant for me and my lips. The only reason why I bought this lip balm was after seeing the great results I had with their 20% Shea Butter hand cream, since I was vigorously looking for a hand cream to cure my dry cracked hands because no other brand has worked for me so why not try the lip balm as well? I had the receipt along with it. What I didn’t like that the sales person and the manager on the sales floor were extremely rude with me and the manager continued to talk over me. When a customer is talking to you your supposed to look at them with your full attention and listen to your customer, the customer is always right! I understand the return policy but in this situation, I should not have had an issue, it’s not my fault that this lipbalm made my lips peel everytime. This lipbalm was $ 8. Pretty pricy. What was I supposed to do with a $ 8 lipbalm I can’t use??. The manager finally let me at least exchange it but she acted like she was doing me a favor. This will be my LAST TIME shopping at this location and I did tell them that which they acted like they really couldn’t care less. Bad customer service. The only hardworking, positive employee who’s a joy to have assisting you is the employee named AMINATA. I tried to write a complaint online with their website for two days now but was unable to, figures, and I stumbled onto Unilocal! Good luck to anyone that shops at this location because I won’t!

I had hoped to give this place a better review. I like this location VERY LEAST of all the L’occitane’s locations I’ve shopped at. When they first opened there were a couple of accommodating sales girls unfortunately they’re no longer working there. I believe they’ve moved on to better opportunities.

My hands are soooo smooth after a visit here and so is my face. The products are a bit pricey but really do work. My favorite is the Creams with Shea Butter — the 25% tub is my fav for my face and for other areas (yes, put that on your face and you will feel and see a difference).
Service in the store is wonderful. They really do cater to your needs and are super friendly.

addicted to their 5 star shea butter soaps and other products!

Five stars all goes to Andrew the best and most helpful rep ever and the amazing products they have here! Finally ventured in after living around the corner and couldn’t stop picking items up because of him. I’ll be back thanks to the great service and great explanations of what everything was. Nothing was forced and I felt super comfortable!

EXPENSIVE, but I knew that going in. Why 5 stars? Simply put, I had three employees who attended to me enthusiastically as soon as I walked in the door. I had all my questions answered, suggestions made and was made to feel like my business was appreciated. I also got a two free gifts, which at thoses prices weren’t really free, but the gesture was appreciated.
I will go back to this store, and his branch in particular, for all those reasons. Much better than that other place up the block too!!!

This location itself was nice, but their lotions are so expensive. I don’t think I could justify purchasing a small tube of hand lotion for $ 10 when the it leaves your hands feeling greasy. The lotions all smell very nice, but I just don’t think the quality is as amazing as they claim to be.

I’ve come here several times for some holiday and personal shopping, and it’s a great store. I love their hand cream and everything in their verbena «collection».
Many times, there are two people outside giving out complimentary dollops of their hand cream to passersby. The staff here is always very willing to help. Every time I come in here, someone comes up to me and asks if I need help and gives me some helpful suggestions.
The place is pretty spacious and open and easy to walk around and shop. I love shopping around and testing out the samples. Lately, I’ve been obsessed with their green tea solid perfume for a nice little freshening up (though they recommended the perfume spray and to use the solid perfume as a touch-​up, I find the solid perfume fulfills my needs and comes in a small and affordable package).
I love this store and though it’s a little pricey, their products are great. I’d recommend this store for friendly suggestions. It’s never crowded, so your experience will be nice and easy. They also throw in a handful of free samples at checkout and offer free gift-​wrapping.

This is my favorite L’Occitane store-I’m from Chicago and have been to almost all their stores in that area and a few others in NYC and this one is by far the best. Its large with high ceilings, warm lighting, and friendly staff. Their selection is huge and beautifully arranged. L’Occitane has some of my absolute favorite beauty products-​their Shea Hand Cream is a must-​have, I keep a tube in my purse, on my desk at work, and on my night stand. Their Almond Shower Oil is the best product to use for shaving that I’ve ever tried. I love L’Occitane and this location tops them all!

Sephora a few doors down actually recommended I come here to look for bath stuff. I had never been in or used a L’Occitane product before and now I’m in love with not only the product but the store as well. As soon as you walk in, you are greeted by several knowledgable employees that are just as enthusiastic about their products as a salesman should be. The guy who helped me out was great. Recommended products, tried a few out on me and was able to educate me on almost anything I asked about. The girl who checked me out as just as pleasant. She gave me some samples, talked to me about their VIP program, got me signed up and sent me on my way. I love the old décor of this place in the inside, although its spacey it gives you that old at home feeling. They do facials and I think some other stuff in the back. Saw some girl getting one while I was there that seemed to enjoy it. It is out in the public yes, but the store isn’y ever overly crowded for it to be bothersome. Oh, and who doesn’t love the opportunity of free wine while you look around (I declined on the fact i would never leave). I left this place with a bag full of new stuff and so excited to try it all out. I will definitely keep coming back, and would recommend this place to any guy looking for an awesome gift for his lady or any girl looking to spoil themselves or get some friends great gifts! Also, they have price ranges for everyone. Not EVERYTHING is so pricey it makes you do a double take, totally reasonable. Probably even more so then Sephora.

Like its brethren, this new UES store hits all the South of France cliches: yellow walls, farmhouse tables, and staff at the door calling: «Bonjour! Voila! Madame!» Seriously. But they were handing out adorable tubes of classy hand cream, so who am I to judge? La plume de ma tante est sur la table, right back attcha.
While I am not a devotee, this is a very appealing space. It’s so big that a Citroen (of course) is parked in the back. There’s a bar for hand treatments and a pair of chairs for facials. No prices were posted, and there’s no privacy, but it might be a nice way to relax during a shopping bout.
They seemed well stocked and fully staffed. 86^th Street just keeps getting nicer, albeit with more and more chains. Bienvenue a Yorkville, L’Occitane – et bon chance!

New store on the Upper East Side.
Was a little hesitant to go in (because I KNOW I will be tempted to purchase something) but immediately was glad I did enter this scented paradise once I actually did!
Of course the French man at the front handing out free mini hand lotions (yippee!) was a plus but the store itself is beautiful.
The store is HUGE, well-​lit, warm, inviting, relaxing AND to top it all off they were giving free champagne to customers 3 days after opening. Woo hoo! The champagne flutes were even made of glass and not plastic phony ones. Classy, L’Occitane. In fact, they’ve been having snacks out for guests since they opened.
It’s like you died and woke up in a Provence, France heaven fully decorated with real lavender and fragrances from the Gods. It’s absolutely heavenly. I was impressed with just the champagne but at the back of the store there’s a long antique-​looking sink where you can use their AMAZING Verbena Salt Scrub for FREE to make your hands feel rejuvenated and refreshed. I did just that. If it’s free– it’s fo’ me! :)
One thing I really don’t like is that they do not offer samples of their products; particularly their hair products. I was really excited to see they had hair products but I’m sure as heck not going to buy a $ 30 conditioner w/​o trying it first. I asked an employee and he said that the testers were strictly to «test the consistency.» What? Who would want to test a conditioner on their hand? Oh, well.
I would be okay with washing my hair at the sink in the back but I don’t really think it would be received well. Would it be too much if I brought along my own little container and filled it up? Ah! Probably? Either way this store is beautiful and sells amazing smelling yet pricey products. It sure is worth a visit if you’re in the area.
Yay L’Occitane– definition of luxuriating your body and senses.

Definitely a nice addition to the ever developing UES as more name brand shops like this keep opening up along 86^th street. Also a great store aimed at «chicks» and is a good one to pick up a gift for that special someone in your life during the holidays, birthdays, etc.
It’s a large and colorful store with a bright atmosphere and loaded with all kinds of scents, lotions, soaps, body sprays, etc. There is even a small selection for men here.
Area also set up for treatments and facials, but it looked like it was right in full view of other customers — no privacy. They were even giving out free samples when we came by. Here’s hoping more of these nice stores keep opening up in our hood.