L’occitane

The store smells so wonderful when you come in& so welcoming but then the stuff is a different story. They can be rude and snooty. Today, I was in and out to pick up a gift for my coworker and they were helpful. Lots of selection. Great place to pick up a present. However on the pricy side.

This review is for the hand cream only… the unscented shea butter hand cream is awesome. It’s expensive at $ 28 for a large tube, but so worth it. My hands get pretty beat up at work as I am constantly washing them. This hand cream is thick and rich but not greasy and it really moisturizes and protects your skin. A little bit goes a long way. And as far as other reviewers complaining about extremely pushy sales people at this shop… stop complaining, put your big girl pants on and tell them you don’t require their assistance as you shop but if you do you’ll let them know! They’ll back off, trust me ;-)

Terrible and frustrating business practices. I came in the other week to try the brand’s aluminum free ($ 20) roll-​on deodorant (I’d heard good things and have been hoping to find a quality aluminum-​free brand). I tried it out for a few days and quickly realized it wasn’t doing the trick. I returned to the store to return it and, at the somewhat persistent suggestion of one the sales girls, ended up exchanging the roll-​on for a more gel-​like consistency version. She insisted that it’d be ‘no problem’ to return the item if it didn’t work out.
Well, the second product didn’t work for me either. I returned to the store again this afternoon to return it, and was told that I could not return/​exchange it as it had been used. When I explained that the sales associate specifically told me that returning it wouldn’t be a problem, the woman (Manager I assume) told me that it didn’t matter what I’d been told, I should have read the return policy on the receipt (which is odd as a receipt is by definition provided post-​purchase)
Regardless, a store that refuses to honor employees’ commitments to customers is not one that I’ll continue to give my business to.

This is a chain store for high end products in skin care. They smell nice and come in many scents. I do like the vanilla skin products. Having this store at Grand Central is nice in case you need some lotions when it’s cold out or to buy a quick gift before boarding the train. The staff is a bit lazy, but will help if they see you are prepared to buy. Otherwise try the samples and be gone. I also do not like when you are treated unfairly. When a sales person helps someone spending more than $ 50 they get to cut the line over those waiting.

I went in here for the new perfumes… so awesome! The staff was very friendly and helpful… and the store has a nice layout.

I’m with Megan C. — the salespeople here are way too aggressive, especially for a location where you are going to get a lot of browsers who just want to look around. The products are high quality and the well-​priced holiday gift sets can make an easy secret Santa pick. I find a lot of their stuff to be a little to fragrant for my own taste, but they have a great shea butter hand cream.

I’ve been in here a few times now. The products are great — my hands have never been so soft as after their hand cream — and they made it very easy to grab a great gift basket and run. BUT their sales people are impressively enough some of the pushiest people I’ve ever met. My lesson learned last time? Order online.

I love L’occitane products. The last time I shopped at this location was last year around the holidays. They had packaged gift sets and baskets on display so I grabbed a few. I thought I was getting a discount for prepackaged gift sets but they ring up each individual item (minus one star)! They were accommodating when I had to make a return. The customer service is good here.