Local 1199 Hospital & Health Care Employees Union Rwdsu Afl-CIO

1199 SEIU are the most inefficient people I have EVER seen! I am a university student out of state and I really wish I was home right now to talk to these people. They are taking away my studying time for during finals week and making my mother who has cancer travel all the way to the city because they cannot keep ONE paper organized in their hands.
My mother is currently receiving weekly treatments of chemotherapy. She was told by her oncologist last week that her insurance has expired at the end of the month and I called 1199 and they said it was because she worked too few hours. This is false so I called several times throughout the week and every time I called EACH representative gave me a DIFFERENT way to provide proof of hours. Each time it did not work. My mother even went to the Manhattan office to give it to them face to face. Sheasked if they received any letter from her employee and she said there was NOTHING on record. Even when she did hand the evidence in face to face and they said she am eligible again and when she tries to go to my PCP she’s INELIGIBLE again.
I am receiving SO MANY mixed signals. Timeliness is the upmost priority with these treatments and my mother cannot receive my weekly chemo with these people being so INEFFICIENT!!!