Lexus of Manhattan

Best car leasing experience. Juan Gonzalez, my sales consultant, got me a deal I couldn’t believe. He really went above and beyond to give us the best offer possible. At the dealership, friendly staff all around.

Great deal and good experience of buying Lexus RX 350 with Jonathan pack and looking forward for the next service after few months.

Great job! Very professional and experienced.

Had a great sales experience with john popper. The lease process was quick and painless. We leased 2 cars from lexus of manhattan this year and give it 5 stars for both visits

Don’t go — do not make the mistake I did.
Find a good local shop with good reviews on Unilocal and save money. This place is extortion. $ 160 to just check a basic issue. On top of that, it very much feels like a car dealership — sleazy salespeople, fake smiles and handshakes — YUCK.

Ive been leasing with Lexus and I must say its been the worst experience ever. First time I take my car in for service Godfrey Hernandez informed me that I’ll have a loaner car as well as told me that my car has one different wheel as well as need alignment. I asked him what he recommends and he clearly told me me that the wheel shouldn’t be a problem. Of course the loaner wasn’t available but for his luckily one was returned and I was able to leave my car and take the loaner.
Time passes and I’m due for my next service. I bring my car in and luckily I got a different advisor Vito Perremuto. As my car gets checked, Vito calls me and tells me about the different wheel but this time he informed me that it’s been causing damages which would have been avoid if all wheels were the same size. Wasn’t I just there, this could have all been avoid and fixed the first time I took my car in. So of course I let Vito know that he can go ahead and change the wheel. Of course this couldn’t just be it, Vito then informs me that I need a alignment because the wheels aren’t aligned. I told him I got one when I came in not to long ago. He tells me the best he can do is give it to me for $ 100 instead of the $ 200 I paid. So not only am I frustrated but now I’ve had to pay for something twice which «was already done» as well as a new wheel because Godfrey couldn’t tell me the first time around to change the wheel.
You can already know I want nothing to do with Lexus but of course I stick it through. The New Year comes and I’ve noticed that my brakes have been making noise therefore I call and make a appointment for Friday at 1:15. When I get there, I’m greet why Godfrey (seems like I forgot to tell them not to give him to me, maybe the second time is a charm) .
I make it to Lexus, I’m in 12:45. I get greet by Godfrey who tells me they have 5 people in front. I told him, I can’t wait, I had to finish my day early today to bring my car in and I can’t sit here until 6 which was the time he told me it’ll be ready. I told him when can I come to where I can get a loaner, he tells me «come Saturday 7:30−8 am, try to make it early so the loaner can be available for you». Being that he’s the professional who’s suppose to know his field, I leave with my appointment for tomorrow Saturday.
I get to Lexus Saturday at 7:45 and I meet with Vito Perremuto. I tell him, how long is it going to be, is the loaner available? He looks at me like I’m talking another language and I explained to him, I came yesterday, met with Godfrey who told me that I’ll have a loaner car today. I didn’t stay yesterday to get my car service because he had no loaners and told me I’d have one today guaranteed.
Of course! Vito Perremuto tells me there are no loaners and tells me how I’m suppose to go about getting one. Not only did I leave work half day on Friday but I lost my Saturday sleep which is my only rest day to come and bring my car and have them send me home.
It really sucks that you pay so much for a car and this is the type of service you get. My best suggestion is meet with an advisor who knows what they’re doing.

If you want to service your car NEVER GO THERE!
They will rip you off! They want to charge you for things that are cover under warranty, i took the car for repair, with full tank, they return it with an empty tank and never told me.
Offered to give me $ 15.00 credit, people working there don’t care once you buy the car.
this place is an embarrassment for a brand like Lexus.
I would love to give cero stars but Unilocal wouldn’t let me. Go anywhere but there, once you have a problem with your car
Your nightmare will start and regret ever going there.

I had a terrible experience at Lexus of Manhattan in which the sales person came up with a complete deal and took my credit card information to hold the vehicle. We agreed I would come back in person the next day with the down payment in cash. When I arrived at the dealership, I had to wait about 30 minutes until my sales person could see me. When he was finally free, he told me that the car they thought they had for me was no longer available. He was trying to locate another car. WHY WHY WHY did he not just call me to tell me this and save me the trip? What had happened to the car? Did he just make up the deal in the first place to lure me in? He was not nearly as apologetic as he should have been despite me being very upset. He said he would call me with an update and I never heard from him. I understand car salespeople can be sleazy, but this guy should be ASHAMED. To have the audacity to jerk someone around with disregard for my time. Do yourself a favor and find another dealership if you want a lexus. This place clearly has zero respect for it’s customers and they should be ashamed.

Now they charge $ 159 to look at each issue you have with your car. That means if you tell them that your seat belt sicks, your side view mirror doesn’t move and your trunk won’t stay in up position when you open it, you will pay a minimum of $ 477.00 WoW!
That said, if you must go there ask for Nelson. He’s a good guy and ALWAYS follows up and returns calls

My review reflects the service dept.
I booked my car in for a 12 000 mile service seen as I was going to be in the city for a few days. (Free parking) ;) and I have to say the staff gave me respect, did not try and push things down my throat like «you need new brakes», or «you need something else» that were great from start to finish!
I received a call 2 hours after I dropped my car off saying it was ready, I asked could I pick it up Monday to which they answered yes, no problem sir! See you Monday.

I purchased my 2008 Lexus ES350 from here several years ago and was throughly happy with the process!
Yes it was a little more pricey than other dealers but the service I received was worth paying for!
Dealt with mr Pinotti and mr popper who where both very professional, straight to the point and honest!
Highly recommended!

Juan Gonzalez was very professional and knowledgable about the Lexus brand — particularly the NX! I really enjoyed my experience from start to finish and would highly recommend working with Juan if you are looking for a excellent buying experience.

I work crazy hours in Staten Island and only had time late after work to get a deal in motion. Danny, Anthony and Josh made sure all my paperwork was done before I got there and truly made the whole process a breeze. The deal was exactly what we had negotiated over the phone and not a penny more. Highly recommend using this dealership to get the deal done.

I had my car here and found every in really rude. They gave information that conflicted with what a
Non Lexus mechanic and a Lexus mechanic said. I even spoke to the bram manager tameesha who just referred me back to carmine the service manager. They would not give me info on my tires and warranty. They had my wrong phone number. They really are substandard. I will go to prestige or tricounty from now on. Surprised they are still able to keep open.

We put a deal together on paper, the fiancé guy added a substantial amount of money to the loan and had me sign everything. I did the math after arriving home to find the sale price and extra charges did not add up to the loan amount financed. They did send a check to make up the difference, after first offering to only pay half. After threatening to call the state to file a compliant they offered all the money back, not fun. Make sure you do the math and add up the sale totals and check against financing. Sad to think you can not trust a Lexus dealer to not cheat you. 2^nd issue, the Cheap Chinese wheel locks made changing a flat tire and all day affair with a lot of expense added to a simple flat tire. I will never be back with the lack of ethics.

I gave Lexus Manhattan a second chance after a horrible experience because the location is convenient and the manager offered me 20% to come back after I complained. Again I was disappointed and this time felt stupid for patronizing an establishment that does not have consistent quality customer service. I dropped my car off around 7am and returned around 3:45pm to a car that was not washed, but quickly vacuumed while I waited almost 15 minutes for the car to arrive. It’s the little things and though the service agent that handled me was professional enough I really needed a perfect expereince this time around. What I got was an unwashed car after spending a pretty penny for service and a feeling that no one really cared one way or the other. As I pulled out there were two salesmen who saw the filthy car and did not try to inquire.
Englewood is a drive for me, but my experience there was truly representative of the Lexus brand.

Dealing with them for relative convenience for a number of years, I don’t have any sense of trust in these guys. It is kinda sad. The service department has tried to upsell me on expensive stuff, much of which was not needed. When I took it to another dealer out of the city, they downsized my service needs and led me to spend less money not more. I don’t service it here any more.

I am waiting to see if Lexus will keep with what they promised concerning warrantys and getting the correct information
I have been promised many things just to get the car sold and once its sold they say… oh thats not covered. GET EVERYTHING NOT ONLY IN WRITING BUT VIDEO TAPE THE SALES PITCH
Ill come back to Unilocal and make a rating after all is done.
Buyer beware. Im hoping they keep their word but we will see.

WHY did I waste all my time getting up early, driving to Lexus of Englewood? Up early, drop off, loaner, next day, drop loaner, pick up… traffic traffic traffic… It is a great dealership but not at all convenient for getting to work on time when trying to make an early AM drop off.
Lexus of Manhattan is my general go-​to for services specific to my extended warranty and, of course, my tire insurance that covers my two or so annual pothole related «I want to scream at everything» flat tires.
Now with their new location, LOM is better than ever. At the old location, driving in for service meant leaving your car outside and waiting for someone to wait on you in the (rain snow heat cold).
Fret your fancy self no more, as the service process has been moved completely indoors. Simple garage doors? Nope. Drive through the doors, through the hallway, and into the indoor «drop off zone», separating you from the outdoors completely, surrounding you with available service advisors.
My last flat tire included several emails between myself and my advisor, which was so much easier than playing phone tag to check the status during the day. My estimate and bill were e-​mailed to me as a PDF long before I went to grab my car, so I could make sure everything was okay long before I went to pay. They even honored pricing I received from Lexus in NJ, which took $ 60 off an alignment. They also suggested a few other fixes, but had no problem with my desire to take care of them elsewhere where it would cost me a lot less. (Rear brake pads & installation)
I took an extra day to get my tire in, but I just took the train home and my car slept in the city — which is an excellent way to park overnight for free 99.
The showroom is expanded, and had everything I wanted to look at — including the NX 200t F Sport, which is a contender when I hit 100k on my ’10 IS 350.
Go here to buy a car, get yours serviced, or just to look around even if you are only vaguely considering getting a Lexus.

Owning a car in NYC is a luxury by all means and you always need to have a trustworthy location for any service needs. My fiancé and I have had our Lexus for a few months now and when we have any issues we come to Lexus of Manhattan for assistance.
The service here is always really good but of course be ready to spend a decent amount for car care. The location is easy to get to from the west side highway and they always have donuts and coffee in the mornings for anyone with a sweet tooth or who missed breakfast!
Great location, cool people!