LensCrafters

I loved Dr. Fein! Quick, professional and kind. I can’t ask for more!

My glasses from Lenscrafters broke. I took them in to be fixed but, as with all glasses these days, they could not be fixed, only replaced. (Topic of another post). This store did not have another frame identical to my frame to put the lenses into. This was going to turn out to be costly — new frames and lenses. $$$$ Then CARL came to the rescue. He looked all over the store and found another pair of frames that my lenses would fit into. He then inserted them and fixed my problem. I paid $ 170 instead of hundreds and hundreds. Carl and his co-​worker Sherece were both truly nice and genuinely concerned about me as a customer. This is not very common these days. If you need glasses go to this branch and ask for Carl and Sherece.

Great staff, wonderful doctor, very happy with the service and will definitely be returning!

Can’t thank the staff enough for helping me get my glasses. I had trouble getting a new pair of progressives. After readjusting the lens more than once I opted to get my eyes examined at this location. Turned out I had a faulty prescription from a different doctor. The staff here helped me out and treated me with kindness and respect. They are to be commended. LensCrafters is the best and this location is top notch!

I am standing here agog at the kindness being shown to me by the gentleman who works at the front desk here. He has not only adjusted my frames so that they don’t look so sat-​upon, he is also replacing my nose bumpers (who knows what those things are actually called) free of charge. LensCrafters romps all over Pearle Vision. Today my very boring errand is a pleasure!

Dr. Fein is an expert when it comes to glasses and contact lens prescriptions. He corrected my «slightly off» prescriptions that I had been suffering with for years. He really cares and knows his craft. I would recommend him to anyone in need of a knowledgable, precise and friendly eye doctor.

I got my new pair of glasses within 2 hours :), they have digital camera that takes your picture with the new pair, to adjust exactly how your lenses should be, amazing yay!

More than a half an hour wait with an appointment. What’s the point of making one?! The rest seems usual, polite, etc.

Wow. And not in a good way. Purchased three pairs of glasses in January, 2014. Went back hours after they said they would be ready, and they were not. Two days later, one pair had the prescription reversed (right eye, left eye), the pair of sunglasses had the wrong color glass and the non-​prescription sunglasses were different than ordered. Had to go through it all again. After eye surgery, my prescription changed, so today I went back with my glasses. Waited a half hour, got fitted, was told to come back at a certain time. Remembering what happened previously, I gave it an additional hour, waited at the store another half hour, and then was told that not only were they not ready, they had not even been sent «upstairs» to re-​do the prescription. My fault for going back a second time.
There is a nice selection of frames, but after I purchased mine, I found the exact same ones on-​line for over $ 150 less. Never again.

This is the second time I have been to see Dr. Fein since he took over the practice. I couldn’t be more pleased with his staff or his level of care. He takes the time to make his patients feel valued and ensure they understand their vision health. He genuinely wants to give the best guidance and keep his patients’ eyes healthy, and his office culture mirrors that commitment. I wish everyone I went to for services was as wonderful as this!

Was there recently for the very first time to purchase an annual supply of contact lenses (Acuvue Oasys for Astigmatism) following a routine eye exam.
Dr. Sean Fein, who also owns the place, didn’t rush the appointment, answered all questions, and was extremely professional. Because of Dr. Fein, five stars.

I can’t speak to the doctor’s services here as I only went in to have my new glasses adjusted. I didn’t buy them from LensCrafters but I stopped in at lunch and a really friendly employee named Daniel adjusted them for me. He was really helpful and did a great job. We also had a nice conversation about Dante’s Inferno and Game of Thrones.
There was no charge. The store was clean and organized and quiet. I really haven’t had a lot of great customer service experiences recently so I wanted to give Daniel some kudos.

They’ve got a decent selection of frames in the $ 100-​$ 350 range. The sales people weren’t that helpful and didn’t really make any recommendations for frames that would look good based on my face shape. (He showed me 1 or 2 frames but nothing more, wasn’t too helpful)
The guy I worked with was upfront with the pricing, which I appreciate. He laid out the cost of the different lens types and the discount they had going on, which brought the price down considerably. He told me about the warranty (sounds like a good deal — $ 25/​year no questions asked replacement if they break or anything) and said I could get the warranty when I pick up my glasses — again, not pressuring me to spend more money than I wanted to, which was good.

I give this place a high rating BUT (and it’s a big one) I would not recommend going to ANY LensCrafters for an actual opto appt. You go to LensCrafters for the glasses and that’s it. Period point blank.
NOW, for the good stuff. They have a great selection here and their customer service is on point. I would recommend this location for sure.

I made an appointment with the optometrist here solely because it’s in the bottom of my building. Based on the reviews of other Unilocalers I had really low expectations but desperately needed an exam to get some new glasses. I decided to check it out and was very pleasantly surprised.
Dr. Fein is the man! He’s so nice and personable and the exam was very thorough. You can tell he’s passionate about his practice and cares about his patients. When I told him I’ve been having problems with my contacts, he recommended a new brand and gave me samples to try out over the weekend to make sure that I liked them before placing an order. So nice!
My only criticisms are that the girls at reception were very unprofessional and this office does not accept my insurance. Despite these I’m very happy to have found Dr. Fein and will definitely continue to come here.

up until recently I would have given this place 5 starts, and lived happily ever after. BUT…
I had a red eye, and as every other hypochondriac, I went to the doctor.
«my doctor» was not there, so they paired me up with another doc.
he was friendly, and did all the right tests, before establishing that I have minor scratches on my cornea, due to wearing contacts too much. ok, fine.
then he prescribed me antibiotic eye drops, which were «definitely going to be covered by your insurance»; asked me to make another appointment, and charged me a co-​pay of $ 15 for the visit. ok, still fine.
then turned out that the drops were actually more than $ 60 with insurance, and not so «covered by my insurance». ok, you can’t save on health, so let’s move on.
when i came to my second visit, I AGAIN got a new doctor, who kept saying that she was not sure what my eye looked like when I first came in, and feeding generic lines like «you should really take your contacts out when you sleep», well — duh… so after paying another $ 15 co-​pay, and making yet another follow-​up appointment that I was told was necessary. ok, not so fine anymore…
I never made it to my second follow-​up appointment, because of the work conflict. and guess what? no one even called me… totally not fine!
so… big disappointment here. nice collection of glasses, nice staff, if you are looking for a pair of frames, BUT I would look into a different eye doctor.

Spent a very pretty penny on some new Chanel glasses here yesterday. They have an awesome selection of frames so I couldn’t resist myself. The girl who assisted me was very friendly and helpful and encouraged me to take my time in making my selection. Will def be back when I need/​can afford a new pair of glasses in the future.

A guy comes into a Lenscrafters store and asks «Hi, I’d like an eye exam for contact lenses». The Lenscrafter says «That will be $ 79, Sir» to which the guy says «Okay, great». The standard routine tests, including intraocular pressure and a lengthy vision field test are done by the technician. Then the doctor comes in. «There is an additional charge of $ 80 for ‘contact lens fitting’. The price we quoted was just for the basic exam». The guy looks confused. «Do you want to proceed?». The guy didn’t and left the store. Meanwhile the doctor mumbled something like «Sorry», but it was not truly genuine.
There are cheaper eye exams for contacts in New York than Lenscrafters. This example is probably more the exception rather than the rule. Store is nice, big, and clean, so that earn them star number two.

This place always seems understaffed so it takes forever to get any service here. Not only does it take awhile to get served, but it’s just unclear whether or not they recognize that you’re waiting so you just feel extra uncomfortable here.
I would once they get to you, they’re fairly helpful (but most eyeglasses places are). They had me try on a few frames, and took some pictures of them with my iPhone so I could see different angles and send them to my wife.
I ended up buying a pair but then returning them a few weeks later since they just didn’t fit too well. No questions asked, they credited my card. So, the no hassle return was appreciated.

Despite having awesome vision insurance, I put off getting prescription sunglasses for over two years because I hate taking care of this sort of thing, especially in New York. You know the drill… tiny store with small selection, apathetic service, the up-​sell, the rush… and walking away feeling like I paid too much and got too little.
But I’m going on a trip and thought it might be nice to actually *see* what I’m looking at, so I mustered up the courage and gave it a shot. I picked this Lenscrafters because it’s near my office and is pretty big, by NY standards.
Right away I was greeted with a warm smile. The woman– Alana– listened patiently while I explained that I don’t really need sunglasses that badly and would only order some if I found frames I loved. She seemed up for the challenge and led me to their giant selection of Ray Bans (there must have been 100 styles) and handed me pair after pair, taking the time to let me see them on my face and then giving her own honest opinion.
I put five pairs in my little tray and told her we were in business.
Next, I told Alana I would need a exam. She said I could have one right away. I only waited about 10 minutes before being greeted by Dr. Siringo. Seeing as how this was the default doctor inside a Lenscrafters, I didn’t expect much. But again. impressed! She was smart, kind and thorough, with a fantastic bedside (er… eye-​tester-​side?) manner. I would’ve picked her out of 100 doctors if given the choice.
So now it was time to place my order, and I sat back down with Alana to make my final pick (another 10 minutes, while she waited patiently) and she tallied up my costs. I braced myself, expecting about $ 200.
It was $ 40. FOR-​TY. For prescription Ray Bans that I adore.
That whole experience could not have gone better. I’m now the proud new owner of my first pair of prescription sunglasses, as well as a lifelong customer of Lenscrafters.
And maybe even a little less jaded, too. After all, they *are* rose-​colored glasses…