LensCrafters

I had been buying glasses regularly from this location since 2008 when I started working at Columbia. Last month, I strayed when I was seduced by a luscious pair of Tom Ford frames. The place in Bklyn where I bought them could not adjust them probably. Even though I was embarassed to return to Lenscrafters to ask them to adjust frames I hadn’t bought from them, I had no choice. When I went in today, I was approached by the manager who has been there for years. I told her the truth about the frames and she asked Norm to help. He adjusted them perfectly — as he has done with all my other glasses over the years. Both he and the manager were as nice as can be. I actually felt slightly badly for having bought glasses elsewhere. I’ll be buying my new sunglasses from Norm this spring. Both he and the manager were always professional and helpful when I bought glasses.

How dare they. I got quotes for new polarized lenses (for my existing frames) from five different upscale optometrists on the west side. The average quote was $ 170, and maximum quote from any other place was $ 200.
LensCrafters quoted $ 360.
How dare they.

I got a «Happy Birthday Coupon» in mail from LensCrafters. I ask a guy works there how the coupon works. He said the Totallens lens promoted on the coupon were cheap garbage that nobody wants and told me to consider more expensive options. He also said the Totallens lens were not real sun lens, which is not true since I checked LensCrafters’ website. Seriously, LensCrafters hires someone to downplay their own products?! When I asked more about the Totallens lens he become very impatient and asked me to pick a pair of frame first then walked away. I think he was «Coupon Shaming» customer. When he saw me was happy with a pair of branded frame he came back to me and tried to make a sale. I sat down with him to customized my sunglasses. I asked to see some samples of more expensive lens so I can compare weight and different colors. He said there was no sample to show. But a lady who also works there told him the sample was in a drawer. So he showed me the samples. I ask him to calculate the prices. I was happy with one of the option and about to pay. But then he told me it would be more expensive because I picked a different color. I asked why he didn’t tell me at the beginning. He raised his voice and said «but YOU didn’t tell me you prefer a different color to begin with!» So rude!!! I can’t believe I have to be patient to see product sample and this guy works there talked like a boss in front of a customer! He puts no effort in his job. LensCrafters should seriously hire better sales representatives!

I have had too many bad experiences here; I will never come back. The people that work here are HIGHLY unpleasant. There isn’t any reason to be antagonistic, and yet the people that work here are downright cold. It’s a problem.

Broke my lenses the day before, and was able to get new ones by the end of the following day, after an appointment. Everything was done pretty efficiently, and price-​wise my insurance covered 80% of it, so I ended up paying about $ 65 for the lens. The workers there were pretty nice and Dr. Gardner who evaluated my eyes was pretty good.

Honestly the worst lenscrafters/​optician experience I’ve ever had. Waited over an hour to get my routine eye exam, despite showing up 15 minutes before my appointment. Staff is rude and doctor was extremely slow. Also they don’t seem to care about charging you for extra things. They Will sign you up for extra things on your glasses and exam.

I’d rather buy a used car than buy eyeglasses, but alas, my poor genes necessitate that I need glasses. Buying glasses is never a good experience or pleasant. However, I liked this Lens Crafters. The sales people were helpful, without being pushy or trying to up-​sell me. They were responsive to my questions and it made this necessary evil quite pleasant.

Costumer service is awful I can’t believe the why they are always so angry. They are so mad to work there this is not a good place

Great doctors, pleasant front desk staff, decent prices. Very happy I started going here.

Nice lenses, helpful clerks, but same day glasses? Fugetaboutit. Seriously, glasses broke and I needed new ones. no problem, until I placed the order. then it was: we’re so sorry but we can’t have them today. They will be ready tomorrow. Came back next day — no glasses. Some lame excuse about a broken machine that would take two more days. that’s the third new day after I chose my: «walk into our store needing a new pair of glasses and walk out wearing them — all in about an hour» (quote from their own website). Lens-​crafters? No way I’m coming back.

The experience started out great. My glasses broke on a sunday and I chose LensCrafters because they are supposed to be able to get you glasses the same day. Honestly, the sales people were very nice. I picked out a pair of glasses quite quickly and placed the prepaid order but was told that they wouldn’t be ready until tomorrow. Ok, so I understand that sometimes there are reasons. The next day I came back and there was a whole different staff and the glasses weren’t ready because a machine was broken and they hadn’t bothered to call and tell me that and suddenly I’m being told that my glasses won’t be ready for at least another two days. LensCrafters is not cheap. I chose them because they are open on sunday and they promise quick service. I deeply regret my choice and will certainly never go back to them. If you want glasses quickly and dependably this is not the place to go!

I came in here today all in a tizzy — I didn’t realize I had run out of contacts and was departing the next day for a 3-​week trip. Also my prescription had just expired. Also my insurance had recently changed and insurance was being awful. The folks at LensCrafters went above and beyond to help me out… they were friendly, kind, and creative in troubleshooting. I left with everyone I needed plus a much lower blood pressure.
I first came here a little over a year ago and also had a pleasant experience then — just your basic eye exam and lens/​glasses fitting, but it was pleasant and efficient. Not sure if the management has changed since the previous reviewers posted, but I have been totally happy with the customer service, efficiency, and overall experience during a regular visit. The fact that they were able to help me out today when I was in a pinch boosted them to 5-​stars!

I placed an order for frames and did not hear from the store for almost 2 months, despite having already charged me. After being promised a 1 week wait at the most, I called and was told that they would return my call after checking with the supplier. I never heard from them, called back a week later, same response except that they were going to ask the manager and call me back. After 2 months of this ordeal, I went into the store myself, and explained the situation. I was refunded, but with no apology for the bad service, except that backordered items usually took longer. Do not go here, they’re rude, unprofessional, and will waste your time and money. I would give no stars if I could.

This place is awful! Granted, some of the blame goes to my equally bad eye insurance… but still… The people are rude and NOT AT ALL helpful. In fact, every time I go in there, I feel like they’re trying to fleece me. First, they said everything was included in the exam and proceeded to give me the «extensive» exam… which means that everything is NOT included in the exam and I got hit with a bill at the end. Then my prescription has expired (by about 2 months) so they won’t fill my contact prescription unless I get a new exam (not covered by my insurance) for $ 145!!! Their lenses also cost more than many other places. Do yourself a favor– go somewhere else.