Laura Torrado, DDS FAGD

I had a very bad experience with Dr. Torrado who makes crowns and veneers
and whose office is in Manhattan on Central Park South. She works with Dr Thomas Connelly. The crowns she gave me were defective and broke
into pieces in 10 months.
My appointment with Ms. Torrado was on
Monday, December 16^th, 2013 at 3:00pm with Dr. Laura Torrado
When she was showing me the finished crowns i’ve noticed both weren’t symmetric. I was very surprised and concerned about that especially since i paid so much money at Dr. Connelly and its the front teeth in the front center, an area you notice first when you look at. Dr. Torrado said that Mr. Connelly never showed her/​forwarded her any pictures, showing the shape of the teeth and how i wanted it. But i do know that i gave the pictures to him and forwarded it to her to make the crown because the two replacement teeth they made for me were in the shape i wanted, just not symmetric and whoever created them at her lab, did not care and made a lousy job, obviously. She said to me it would be the responsibility of Dr. Thomas Connelly.
i needed the two teeth badly because I was walking around for a long time with a huge gap in the front of my two missing teeth, therefore i ended up letting her cement in the two crowns at her office. After placing it, i’ve noticed the bottom material/​porcelain of both crowns were ultra thin and fragile on the bottom area of my teeth/​When she handled me the small mirror i saw they were almost transparent on certain areas on the bottom. Since this was my very first time needing crowns i thought this could be normal but with my common sense I was already assuming these crowns cannot last long.
On Friday the 25^th of October 2014, 10 months later, i went to a concert and while talking to my partner i felt tough pieces and a brittle substance on my tongue. Also a few days later, i felt it in my mouth and was able to take a tiny piece out of my mouth and it was a part of the crowns. The bottom of both crowns simply chipped away, piece by piece. Well, the freshly new replaced front teeth started to chip off by itself and the material was very brittle. Again. whoever created the two crowns wasn’t trained or educated enough and maybe less thoughtful. This is not my responsibility. I did not make them.
My partner who is also my witness, encouraged me to set up an appointment with Dr. Torrado where the crowns were made, in order to ask her politely to help me fixing the crowns. While explaining her what happened so far she presented a very reserved behavior and absolutely refused to fix this. I actually couldn’t believe it and wasn’t expecting that because the situation was clear to me.
She claimed the teeth broke/​chipped because of my crooked bite and basically because of one opposite tooth, which would be the reason for my chipped crowns. Then she suggested to me to let her do a clear Upper and lower Invisalign for 5−8K at her office because of my «bad» and crooked bite and said: «For 8K and up i can make you exactly the teeth you want it» referring to the two crowns which chipped away (+ two veneers i was originally planning to get later for cosmetic reasons) I was so disappointed about her greedy attitude and felt of course betrayed. Because i did not spend a couple of thousand dollars in her office she did not want to take care of the bad job her office did, but technically i paid her for the teeth through Mr. Connelly’s office who she works for. I went to another dentist on the UES to get a second opinion (one of the very best) and this dentist said that my bite is absolutely fine, i have extremely straight teeth and that the opposite tooth of the crown was not responsible for because that particular tooth is note higher then the other ones and cannot be the reason why the porcelain crowns chipped. Both crowns chipped, not just one. Also i have been noticed myself that the material was transparent and ultra thin on the bottom, the day when she cemented the crowns in for me. My partner pointed it out to me as well, right after getting these crowns places by Dr. Torrado. My partner said they were too thin and sharp on the bottom and very clear.
I do not think I should have to pay AGAIN for these
two crowns. They were clearly defective and incorrect from the beginning, and they
broke into pieces in 10 months. There must be a remedy for my situation.
I feel taken advantage of. After paying for the crowns I was given poor workmanship
and then given a talk to try to up-​sell me to spend more money and get Invisilign.
which I, in fact, do not need at all.
There must be appropriate reparation to compensate me; both for the poor workmanship
and the aggravation I have endured.”

Doctor Torrado took care of me with a same day appointment. She was fast, friendly, and smart. Plus she likes Kandinsky!