Lauchangco A, MD

Made an 11:30 appt via ZocDoc, showed up on time, front desk said Dr. was running 30 mins behind.
I asked if they call patients when they’re behind, they looked at me as if I was insane. I could have done another 30 mins of work in the office of they had called.
Whatever, stuff happens, so I waited. At 11:45, her next patient from the waiting room was called in, leaving myself and the 11:00 patient, who told me she wasn’t even told they were running late. They were finally called in close to noon.
The office doesn’t look anything like a doctors office, at least not one in a developed country.
All in all, despite the front office being less than stellar, Dr. L was very nice, patient, and seemed to know what she was doing.

I’ve never had a poor experience with Dr. Lauchangco. She’s kind, patient, and totally helpful. She was especially helpful when I had surgery and my surgeon was MIA. She appreciates her patients and you would be hard pressed to find a better doctor in the City.

My experience with the doc was amazing. I would always love to visit this kind of doctor who can answer all my concerns, diagnose my issue, recommend me to correct specialist. I always wish her the best.

Dr. Lauchangco has been great with me. It’s so hard to find a doctor that will spend more than 5 minutes talking to you, but she always asks about my life, how I’m feeling and is very thorough with blood work and examinations.
I originally came to her for a specific issue on a friend’s referral, but have continued to see her as my GP. Although sometimes the wait is long, she is never rushed once I get in to see her.

This doctor was nice, but I will NEVER EVER EVER go back there again. First of all, the office itself looked disgusting, paint chipping everywhere and staff running around eating food and dropping it on the floor. Then, the doctor was over an hour behind schedule. I understand this happens at times, but the staff did not even have the courtesy to inform me. Instead, they kept telling me every ten minutes that it would be ten more minutes — and this was only after I prompted them. They also do not accept credit cards, which is ridiculous. I went to this place because it was close to my office and I needed a quick visit, but I will be finding a higher-​quality, better run office in the future.

I really like the new waiting room. It is spacious and much nicer.
Plus, it is a great midtown location.
Dr. Lauchangco cares and takes the time to listen to all my complaints.

I’m glad I’ve found another doctor.
Dr. Lauchangco was fine if you needed to get in to get a quick prescription for the common stuff… but anything out of the ordinary is way over her head.
I got asthma when I moved to NYC and she thought it was all in my head and that I was just stressed, until she made me suffer for 3 months in the summer (which is the worst time for asthma) before she’d finally let me go get tested for asthma even though I told her from the start that I was having asthma-​like symptoms (my old health insurance required that your primary care doctor «prescribe» the test for you). Sometimes I wonder if she just wanted me to suffer and keep coming back so she could get more money.
Let’s also not forget that they will almost never give you an appointment but they obviously always have space because they will let you walk in and see the doctor. Is the front desk just that lazy?
Yes, the front desk really ruined this place for me. They are completely incompetent. If you need a prescription called in or anything which requires them doing anything, expect to have to call back several times. They are also just flat out rude.
Finally, the waiting room is tiny and I always feel like it’s really unsanitary… very close quarters to be sharing with sick people and I feel like it’s never been cleaned.
I say avoid this place. There are hundreds of doctors in the city and around the midtown east area. Even the «doc in the box» places will treat you with more respect.

I saw Dr. Lauchangco once for my annual lady exam. Actually listened to what I had to say. She seemed rushed, which I didn’t like, but I mean, doctors are busy, I guess. She was nice, albeit businesslike, and very thorough. I approve.

«You gain weight each year. You need to lose 20 lbs.» Dr. Lauchanco is quite straight forward but my feelings are never hurt because she always speaks the truth. Plus, I have been seeing her for more than 5 years now, so we have built a solid relationship. There’s trust and comfort. She is always accommodating and patient to answer all my questions. I should also add here that before a scheduled appointment, I always make a list (mental) of things to ask her i.e. should this mole be a concern? well what about this? is this *points* normal? … You get the picture.
I’ve recommend her to both co workers and family. We are all not a fan of the cramped waiting area but all in all the front desk ladies are helpful and Dr. Lauchangco is great.

Maybe the doctor is ok but the waiting room is kind of dirty and the staff is ridiculous. They never understand what the hell im trying to ask them and trying to get anything done regarding insurance or things of that matter where they have to call or fax someone on their own time is impossible. They act like you are totally bothering them when you need them to do something other then check you in. I called four times to ask them to call my insurance and they kept saying they would call me back but never did. I just gave up in the end. Not to mention you will be waiting in the waiting room for an hour at least. I’m totally over it and finding somewhere else. Good riddance.

Dr. Lauchangco is the best family doctor I’ve ever had. When I moved to New York I was afraid that I couldn’t find a doctor that actually treated me like a human being. Although you could tell their office used to be an apartment, her attentiveness and patience to answer your questions are unsurpassed.