Landmark Bicycles

Forget this place. You do NOT want these people as your bike guys.
I don’t know what kind of bike you are looking for or what price range you are working with but there are just so many other places in NYC with staff that actually are friendly/​helpful and greet you with a simple «Hello». Being amiable and willing to answer questions from prospective clients is a litmus test for how they’ll treat you once you become an owner of one of their bikes and they FAIL this test pretty badly.
Seriously, I can’t imagine wanting to come in here for help with my bike if they’re going to be rude and treat your questions as an annoyance.

Worst customer service I’ve ever experienced. I came with my brother and we were the only people in the store and both employees looked at us as if we were intruding on their lunch time. They didn’t even look up to try and help us. Not a word.
My brother asked them a simple question and it was just met with condescension and apathy.
Go to Recycle-​a-​Bicycle at Ave C and 5^th street instead.

Awesome bike shop. I had a brake cable break. Popped in. Fixed it quickly and also fixed my headset. Super helpful and nice

So rude. SOOOOO INCREDIBLY RUDE. Apathetic and rude.
I went in made a purchase because I needed lights *keep losing them.
Sales/​register people were so rude and indifferent to me I regret spending money there.
Now, I’m not asking for a hug a or even a good day, but I’d like eye contact and that thing where you sigh… yeah makes me not want to support your business.
I gave it two stars because the lights were ok and they have air you can access without going and interacting with the «friendly» staff.

Landmark used to be my favorite bike shop in the city. I went there for several years. Unfortunately a few months ago they had a change in staff and I will now never go back to this bike shop for anything. I apologize for the long review, I never write these, but I feel super strongly about this one.
Ignoring general rudeness and lack of interest in helping the customers by the new employees for quick stops at the shop, I’ll get to what put me over the edge to vow to never return to this bike shop:
After riding through the winter I took my bike in for a full tune up. Yes, a full tune up, the kind that costs the most money and is supposed to be the most thorough. The next day I hit a minor bump on the road and my rear tire was thrown off axis. It was so bad that I couldn’t even walk the bike because the rear tire was basically sitting on the frame. I was totally stranded, etc etc, I eventually was able to get the bike walked back to the shop. I was immediately confronted with a terrible attitude from the guy behind the counter and was told that it was basically my fault for not having the proper kind of bike for NYC (I ride a commuter bike and he told me I should be riding a mountain bike). After he tinkered with the bike for 15 min he gave it back, saying it was fixed, no charge. As soon as I took it outside the rear tire immediately pushed back to sit on the frame. I wasn’t even on the bike yet. So back inside again, to the grouchy man behind the counter. This time he realized that the nut was stripped and that’s what was causing the problem. Seriously? Shouldn’t critical parts be checked during a tune up? Anyway, I left thinking it was fixed for good. I went on for the next 4 weeks getting countless flats and having the same reoccurring issue. I finally took the bike to Bicycle Habitat and explained everything that had happened. They checked the bike over and found some things that should have been caught in the original tuneup and also let me know that Landmark had put the wrong nut on my bike. The mechanic at Bicycle Habitat couldn’t believe how the Landmark guy even got it on my bike because it was such an improper fit.
I will never go back to this shop due to their inadequacy and completely unacceptable attitude towards customer service. Save your time (and your bike!) and go to Bicycle Habitat, Velo, Recycle a Bicycle, even Busy B Bikes and Bikes by George before going to Landmark.

Lester was super nice. Very much changed my impression of the place. It was kinda nasty when they were in the previous location. But I would say give them another try.

These guys were awesome. At my friend’s insistence, we went in late night just before they closed and picked up a super sweet 1969 Vintage Raleigh. I wanted some modifications, new basket, tires, my comfy seat switched from my old bike– and the guys stayed late to fix it all up for me, with no grumbling whatsoever. It was fantastic service, done quickly and they even let us split the costs.
The last bike I had I bought from the same owner, years ago when the shop was a couple blocks away. This is a larger version of that storefront; obviously they’ve been doing business the right way when some bike shops are closing in the city and this one is expanding. Forget citibike, having your own ride in the city is the jam. Will be coming back here from here on out.

This place is great. I bought my bike here last October, and have had all adjustments and fixes free of charge (I needed my brakes tightened, needed a seat lock, etc.) I got all of my bike accessories from them as well (not free of charge obviously). Customer service is great (they listen very patiently while I, with my very limited bike knowledge, try to describe whatever issue it is) and quality of repairs/​adjustments is top.
4 stars because they open late and it makes it tough to go in on weekdays. There are quite a few bike shops in the area but this is by far the best. Will be coming back here even when I move out of the neighborhood.

Awesome repair shop! Tom told us an accurate diagnosis and then lubricated the gear free of charge. If we change the part– we’re definitely coming back to this store. Honest and helpful.

Buying a bike from these guys was a hassle-​free experience and they were extremely helpful, knowledgable, non-​judgemental and friendly.
I called ahead to see if they had the very specific kind of bike I was looking for in my budget (a vintage ladies road bike with a sloping, step-​through frame and dropped handlebars for $ 200 max), and the man I spoke to (Tom?) told me what they had that fit that description, without judging me for my hipster-​ish bicycle aspirations. I came down later that evening after selling my old bike, and what they had was exactly as described.
At first they told me the bike would have to be kept overnight to be fixed up, but then they realized all it needed was one new tire rubber, which they quickly changed because I was really eager to ride off with it tonight and had brought my helmet and lock. They also offered me a free tuneup after 30 days and said I can bring it back for any minor fixes in between now and then. The best part was I said I didn’t like the color of the handlebar tape, and Tom offered that if I chose a different color from the (less expensive) tapes they had there, they would change it out for me for free.
I’m thrilled with the bike: it rides like a dream — better than any vintage road bike I’ve had before — and with the new handlebar tape it looks great! Well worth paying $ 40 more than I would have for the same bike on Craigslist — for the handlebar tape and the free service next month, I will really feel like I got my money’s worth.

Love this little bike shop! Awesome customer service and super friendly. Came in earlier this week looking for a gift for my boyfriend because he loves his bike. I don’t know a thing about bikes. There was an awesome young girl there who helped me pick out the perfect gift for him. She was so helpful, being that I had no clue about any of this stuff. Recommending everyone!

Walked in asked where the locks were. Smug employee points me in right direction. I’m browsing for a good 5 minutes in her sight, doesn’t say one thing to me. I head for the door, she doesn’t even make eye contact. I feel bad for whoever owns this place and pays these people. I thinks it’s because I was wearing a suit.

I just now picked up my bike from Landmark. The gears were clicking and out of whack, the brakes were gummy, and Huffy the Vandal Slayer needed a general tuneup. Tom, the manager, noted that some of what they do in a tuneup couldn’t be done for the Huff (rust cleaning) because she is too far gone, so they gave me a sizable discount.
Now, I was already a fan of the shop, but this was sweet. I pop in for little things, like batteries for my lights, or dumb questions, and they usually just fix things for me and don’t charge me. That’s just old NYC, and I love it. I also love the air hose they provide the neighborhood that sits outside. They are friendly and honest. My only wish is that they opened before 11a (I’m an early bird for work), but their hours are true — they open on time.
Happy to share my neighborhood with them, and definitely recommend their services.

Yo what can I not say that’s good about this place. I went there yesterday with this impossible task, taking off an old bike seat to put on a new better one. Problem was that a previous shop had put putty in it so that no one could take it off. They took the task at hand with bravado and did the impossible, actually took the seat off! The dudes that work there know what they are doing and are rad. They fix my jobs bikes and now have a new customer, myself. If you ever need anything done go here. Sam and Luis were the dudes that were rad so look out for them!

WORST BIKE SHOP IN MANHATTAN. I don’t think I’ve even written a Unilocal review, but I’m so irritated by this horrible business and customer service.
I’m not claiming to know a lot about bikes– but I took mine over to Landmark Bicycles in East Village right before moving to San Francisco. I paid a hefty price to have it disassembled and shipped cross country. A few days later, they charged me an additional $ 50 they «hadn’t anticipated» after the bike was already in their hands.
I got the box in San Francisco and it was packaged poorly, none of the parts (frame, tires, etc) were cushioned and some were poking out of the box. There were also a couple of missing pieces– total of $ 60 in damages. I did my rounds through a couple of shops in SF, and all agreed my bike was disassembled and packaged horribly.
Someone named Tyler took my order, though I am not sure who put the bike together. I spoke to them recently about this, and they took absolutely 0 liability for having screwed up (just got defensive), even when I offered to send them pictures of the damages.
I’ll echo with all the bad reviews here (both BK and EV locations). This place isn’t worth your money or your time. Take it to Continuum Cycles or B’s Bikes. They’ll be way more experienced, professional and delicate with your bike. Plus, guaranteed they won’t be bigger assholes than these guys.

My first experience with Landmark was so-​so. I came in to buy a specific size of vintage tire, which had been an absolute nightmare to try and find. Fortunately Landmark carried it at a very reasonable price — just $ 20.
The employee stretched the tire over the rim to see if it fit. It did. He then proceeded to install it on my bike for me, which I thought was nice. The whole process took about three minutes. When he rung me up, he charged me $ 10 for labor on top of the price of the tire — not something I appreciated, since if I had known installation was $ 10 I would have just put the tire on myself.
My second experience with Landmark was better. Again, I came in to replace a tire (the back one). This time I left the bike there overnight for service. When I got my bike back, it turned out that the gears on my bike — which I had thought were permanently stuck — had been fixed! A tune-​up at another bike shop had not fixed these gears, and I’m now delighted with how smoothly my bike runs in all three gears.
So, in conclusion — I’m not thrilled that they charged me $ 10 for labor that I didn’t really ask for, but Landmark certainly knows its vintage bikes.

I came to Landmark to assist Miss Sarit in finding a new bicycle, as well as ask some questions about a used road bike for me. I currently have a early 1990’s Trek 2300 Pro carbon fiber with tension shifters, but was looking for something a bit more hip and a bit less ridiculously outdated. It seems comfort was not taken into account when making a bicycle until after my model was pumped out.
The employee was nice and very helpful, so they get four stars. Also their prices are very fair. You can find a new road bike with Shimano integration shifters for 600 – 750 $ here, name brand; however beware they only carry steel frame bikes.
When I asked why that was, he said it was to keep the price point down. Okay I can understand that, but why not carry a few carbon or aluminum models for the rest of us who don’t want to lug around a crazy heavy steel frame bike?
There are some advantages to steel, which I wont go into here (Google it), since this is a review of the shop itself.
They have a lot of accessories and riding gear here as well, all good priced. In short, I’ll come here for accessories but not a bicycle.

After I got my bike tuned up (see my previous review) the chain kept hopping off the front gear any time I took a curb or hit a pothole. My bike had never done this before and I was tired of having to stop in the middle of the street to pull over, re-​route the chain, and get grease all over my hands, so I took the bike back to Landmark. I also had a pair of pedals I wanted installed (I couldn’t get the old pedals off) so I figured I’d kill two birds with one visit.
Once I explained the situation the guys at Landmark were super apologetic. They put my bike up on the stand right away as one of their mechanics asked me some questions about what was going on. He adjusted the front dérailleur, tested it out, and proclaimed it fixed. He also put my new pedals on for me while I waited and didn’t charge me for the service which I though was extremely kind.
There’s nothing better than a shop that stands behind its work. I wish I hadn’t needed to go back but when you add the complimentary pedal install and how friendly and prompt both employees were this place gets a new 5 star rating.

I got a puncture flat right next to them. I took it in to get fixed. About ten minutes after riding away, I got another puncture, this time a snakebite puncture and the result of an improper flat repair. I called and asked for a refund, and was told that I needed to walk the bike back. I explained that although I had just left the store, I was already a mile away, and it was ridiculous to expect me to walk the bike back. At this point he told me I was out of luck and hung up on me.
A lesson learned in the advantages of paying by credit card rather than cash.

Good
Service,
New and used
Bikes and parts. I
Would use for first bike purchase or repairs.