La Mode Organic Cleaners

I have never written a Unilocal review before but this place is horrible. They lost an expensive shirt and will not reimburse me and have been fighting me for 2 weeks regarding it. They have no concept of customer service. I do not recommend using them at all.

do not go here. jay is a very rude manager and he will start yelling and threating you for no reason. the people are nasty and the laundry and dry cleaning is fake. they do not really clean clothes.

I dropped off my laundry. Some of the items were cold water/​hang dry. I have gone to this place before, and the people here were able to separate the pieces as needed because I explained that some of the clothes in the bag were dry clean only or hang dry. They said that they would know what needed to be dry cleaned and what needed to be washed.
After I got back my laundry, I noticed my new wool sweater dress was washed in warm water and had been placed in the dryer. It shrank so much, that the length now reaches my crotch when it used to reach my knees.
I get that maybe the people were confused and could not understand «wash cold, hang dry» because not everyone can read. But if I pay someone to do my laundry, I except him/​her to know the difference so that my clothes are not damaged.
The worst part was how I was treated when I explained my situation. At first I called and politely told them about my sweater dress. They asked me to come in with it so that they could see the damage. When I went out of my way to bring them the shrunken garment, as I was told, all they did was tell me how this was MY fault. I did not even ask for a refund. I understand that they did not want to be held responsible because they don’t want to pay extra money for THEIR mistake, but their arrogant attitude and accusations made me feel like crap.
I will never go here again and caution others when considering their service.
O and if anyone went here recently and lost a pink leopard print sock, I left it at the cleaners when I showed them my new dress. It was mixed in with my laundry. They seem to like mixing things up.

I needed a dress tailored for an event this past Saturday. La Mode was recommended to me by a co-​worker/​friend due to its close proximity to my job. I went there with the dress on Tuesday at noon, was told my dress would be ready by Friday at 5:00 pm. When I went back Friday (at 4:50), the tailor was just starting work on my dress! She told me to come back the next day in the morning. I figured since she was the lone person working at this time I would speak with the manager the following day. When I returned to speak with him on Saturday and asked about being compensated for my inconvenience (I explained to him that Tuesday when I dropped the dress off that I did not live close by and needed it ready by Friday so I could pick it up on my way home from work), he proceeded to tell me these things happen alot at many tailors, they were very busy on Friday and that I should have told the seamstress on Friday and she would have given me the dress back… without alterations! I don’t claim to go to the tailors that often but I do know that this is not how you treat customers. He was basically telling me that it happens often that they waste 3 ½ days of not doing an alteration and have no problem not honoring the date they arrange with their customers. This may be just my experience with the place, but I would hate to see anyone else take a chance with any clothing they need done in a timely fashion. They get one star for the work itself… and I am being kind.