L & L Tours

Worse tour experience you can ever get! Most of the tour info is given in Chinese even worse! they will not help you even if they can. I mistakenly left my wallet in the dinner place they took mandatory 4 mins away from my hotel and still they refused to take me there! I would not recommend this to anyone.

ABSOLUTELY HORRIBLE!!! They deserve negative stars. Very rude people, zero customer service. Everything is horrible. You will spend most of your time on the road because hotels are 2 hours away. They only stop at fast food places for lunch. They don’t care about customer service because they will take good tips from you regardless. The tour guides speak very bad English and are offensive most of the times. They will only take you to places where you have to pay and rush through or skip free places. Employees and also some customers on the bus were very rude. Never again!

Very very bad services. My mother bought three tickets going Niagara Falls with LL tours. The night when she slept in hotel, that hotel room has a lot bed bug, a lot of them. The bite my mom skin very badly .She weak up told tour guide, said she wanna switch room CUZ of bed bug. Tour guide said no, it’s too late. The time when she got home, she was told me this thing, I was calling LL travel agency. NO ONE take ur case as well, they just push u to other department, I already told them, If u guys don’t take my case well, I will call 311. They don’t even care ur compliant 。 THiS IS warning ! EVERYONE should read my story before u guys choose this travel agency. I feel very very disappointed about their service

I just regret I can’t give it zero stars. Experienced everything people mentioned in the bad reviews above. Not even worth the effort to rehash it all.

It’s very rare that I ever feel the urge to write a bad review because I understand there are times when issues arise in a business. However, this was supposed to be a relaxing vacation for my friends and I, but it started out with a very rude tour guide, Mina Chen. The company pulls customers in by advertising in a deceitful manner without letting their customers know the amount they should pay for activities while you are on the bus.
So here we were, forced to pay an additional $ 264 on the bus after we already paid for the bus and hotel already. In total, the trip is around $ 500 for a 3 day 2 night Niagara Falls trip.
It’s not just expensive, but our tour guide harassed us for the cash on the bus. She said we were stupid for being on a bus for 30 hours to miss out on the attractions.
My friends and I only bought around $ 150 for food and souvenirs per person. We kindly informed Mina about this, but she insisted that the company told us. I didn’t know what else to tell her, so we told her we’ll opt out of attractions and pay with what we had and wanted to see. Most of the attractions were either overpriced or free. For example, they made us pay $ 10/​person for the Glen Watkins State Park which was FREE. It’s not a huge deal, but these are the things they seem to trick you into paying for by not giving you details. We would understand if they would just inform us and provide better service.
Terrible

WORST TRIP I HAVE GONE TO IN MY LIFE!!!
ZERO CUSTOMER SERVICE.
BEWARE! DON’T DO IT
AWFUL. AWFUL. ABOMINABLE.
I AM TALKING ABOUT BEDBUGS IN THE COMFORT INN THEY BOOKED US IN
(BECAUSE IT WAS THE CHEAPEST, OF COURSE!!!)
I came home with my body COVERED IN DISGUSTING BEDBUG BITES!!!
THE RUDEST PEOPLE ON EARTH THAT WERE ALSO ON THAT BUS!!!
Yes, old scrawny little Chinese lady pushing me on the line to the ELEVATOR included!!!
I am talking about a guy (douche dad) & his son (douche son) LITTERING on the Korean War Veterans Memorial!!!
BUT BEDBUGS IS BEYOND UNACCEPTABLE! THAT WAS THE LOWEST OF THE LOW.
Do you like having fun when you go on a 2 day trip? AVOID THIS B-​U-​L-​L-​S-​H-​I-​T «COMPANY.»
THESE ARE THE WORST AND MOST IRRITATED BITES I’VE EVER GOT IN MY LIFE.
They will rip you off in every single step of the trip. These scumbags would charge you for oxygen — if they could get away with it.
This company does not know what customer service is.
I want my damn money back!
Whatever you pay for the booking is only for the bus and crappy tour guide apparently. The «service fee» is not included and is mandatory. They charge you for the attractions, even the ones you don’t go to and the free ones.
WHAT A SCAM! I AM SO OUTRAGED!!!
The bus was packed and we were assigned seats.
We were also advised to not use the bathroom in the bus because it was a 2 day trip (Washington D.C.) and no one would clean it so the whole bus would smell like sh*t.
All the info that the tour guide blurts out is extremely redundant. Wikipedia does it better.
She made sure to dashed out of the bus at the speed of light every single time we got to an «attraction.»
–Keep in mind that a good half of the people attending the tour were senior citizens.
–Exceptionally rude ones, but still senior citizens.
THAT BITCH HAD TO TELL THE WHOLE BUS THAT THE TOWELS ON THE BATHTUB are the BATHMATS and not towels.
SHE MENTIONED TIPS EVERY FEW HOURS — BECAUSE IT’S THE ONLY AMERICAN CUSTOM SHE KNOWS!!!
We were taken to a Chinese buffet and charged $ 16 on the bus. We were not informed that would be other options around. THAT WAS THE NASTIEST BUFFET EVER. My foodie senses were offended.
I cannot believe I spent the 2 days on a disgusting bus.
It looked like it hasn’t been cleaned since the 70s. Two goddamned days of extreme absurdity.
Get an airbnb and guide yourself.
AVOID THIS SH*T AT ALL COSTS BECAUSE IT WILL COST YOU YOUR SANITY.

IS IT POSSIBLE TO GIVE THIS BUSINESS 0 OR NEGATIVE STARS??? worst experience of my life!!! I booked a 5 star lovely getaway to go to Japan for a 10 day tour with a detailed itinerary telling me exactly where we were going and type of hotels we were staying at. BOY WAS I WRONG!!! On day 2 of our trip, they change the whole itinerary around! cancelled all the activities we were suppose to do on the second day. We thought day 3 would be better cause we understand that things happen that are out of control. BUT little did we know everything is just going down hill from here. They put us into a hostel/​YMCA kind of room where 5 of us were suppose to sleep on twin sized beds in one room. RIDICULOUS, i paid a very good price for this trip and i expected what they promised. I have never ever been so upset with a tour before. We felt so helpless because we were in a foreign country where we did not know where anything was and there was a language barrier. Our family contacted the travel agency here right away and they did absolutely nothing ‘because it was Saturday’. I will never ever book anything with this travel agency ever again

WTF is wrong with this company? We just left 3 elderly folks on the streets of Washington DC cuz they were lost. Some of the people on the bus got off to try and find the missing woman. When she was found (while the bus JUST started to move) they were asked to take a taxi and meet the rest of the group at the next location. The tour guide Benny just keeps talking and talking without care of our group’s safety.
Not only that, we paid over 700+ per person for the tour, but as the days progressed we were asked to pay more than 500 bucks total for admissions fees for all the attractions. Admissions fees are the same as the advertised prices (not group rates). The bait and switch is absurd.
Not only do I not recommend them, I think they need to be responsible for the people’s safety.

I am really very very upset about what happened on our tour. I was taking my 12 year daughter for [3-​Day Niagara Falls, Washington DC, Philadelphia, Watkins Glen Tour from New York || Tour Code: 355 – 572] tour as a gift for being on the principle’s honor roll at her school. Our tour guide was Hao and our initial driver was Kirk. This was our Experience:
1) Passengers were continuously late delaying the entire group [you guys cannot control them but Hao did try]
2) Passengers had infant babies and SCREAMING kids causing headaches and very bad experience for other passengers [you guys should definitely manage this and not allow very small kids on such long trips]
3) Bus broke down on 2^nd day resulting in missed attraction [Its ok … things happen — you guys managed it efficiently!]
But the worst part — which I am filing a formal complaint for is:
4) On the return trip, driver [Mr. Jiang] refused to give the keys to the bathroom for my minor daughter saying that we will reach in 10 mins.
a. The last pit stop was around 6.30ish pm and we requested keys around 9.30ish pm. and we repeated told Hao and driver that its emergency and she might pee in bus.
Your driver totally refused to give the keys and my daughter wet her pants. She is now so distraught that she has not stopped crying. She was humiliated in front of everyone. This entire ordeal has caused her such emotional trauma that I had to schedule a psychiatrist appointment for her.
b. She is a minor and holding pee for a long time would cause health issues
c. In NYC traffic, how was driver certain about 10 mins. duration and that too on a long weekend night?
d. We told him that there is no place where she can go pee when we disembark.
This behavior of the driver was a very brutal and inhuman behavior towards a child. Later Hao came to us apologizing and said that he tried to request the keys from the driver, but the driver totally refused and that he is very sorry for what transpired.
Instead of being a rewarding experience for my daughter, this trip is now a reminder of a harrowing and humiliating memory for her forever. I am so disappointed and angry. I am filing an official complaint and case against the driver and unfortunately, the tour company will get pulled into this mess since the driver belongs to you.

Just okay, nothing special.
Paid $ 216 for the 2-​day Niagara Falls tour from New York/​New Jersey for 3 people. This package included a cruise at the Thousand Islands Lake, 1 hotel room at the shitty Rochester Radisson Hotel, and the Maiden of the Mist cruise at Niagara Falls. The tour guide speaks in both English and Mandarin Chinese.
For a budget tour, it got me where I wanted to go, but it was a bit uncomfortable… and there were other customers who negatively affect my experience by showing up late and causing delays because we had to wait for them to show up.
Positive:
— Tour guide was attentive in keeping the group together
Negatives:
— We had to pick up customers along the way from different states. It made the trip way too long!!!
— Hidden fees: Service fee was $ 8/​person per day, apparently for the bus driver and tour guide.
— You have to pay your own entrance fees for all attractions (extra $ 67 per person)
— I was loading my stuff into the bus and one of the L&L Tours staff members was smoking a cigarette right next to me, causing me to breathe in the smoke
— No food included
— Estimated arrival/​departure time always off so I always felt rushed only to find out that the bus wasn’t leaving
— They wouldn’t open the restroom on the bus for us until they realized that we needed to start rushing to our destinations
I had an okay experience overall — however the negatives really did outweigh the positives.

We’re on our way to Niagara right now and we have to suffer from the stinky bathroom on the bus which is actually not for tourists’ use. After I mentioned the issue to the tour guide, she brought it up to the unfriendly driver which he said, it is clean! Oh well, we have to suck it up for 2days.

stay away! these people are cheaters! terrible experience! very insensitive to the needs of seniors and young children threatened to leave us if we were late from attractions! did not permit tourists to use the washroom on the bus! no wifi or power outlets on the bus, no water provided. no proper breaks for lunch and breakfast. several hidden fees: demanded 8 dollars per person per day «service charge» despite terrible service. the fare does not include the attractions and the tour company charged us more money then it costs to see the attractions on our own (including attractions that were free!). they also mislead us in the descriptions of the attractions to get us to pay for the attractions.
we were given time limits for attractions that were unrealistic not taking into account the long queues at bathrooms and at attractions. the whole tour was rushed and a huge waste of money and time.
do yourself a favor and please stay away from these dishonest, cheating, nasty people!
all good reviews are from their own company! we would have given them 0 stars

2-​Day Finger Lake and Grand Canyon of the East Tour from New York/​New Jersey Tour Code: 055‑2377
My spouse and I took this trip by L&L Tour on May 23, 2015. It was a disappointment. Our tour guide was Danny.
Good points:
1) The bus was good. It was a rented bus from Florida with a driver who ensured that the bus was kept clean. The bus had an excellent audio system which played music during the trip.
2) Watkins Glen was very beautiful. This is a must go.
3) There were complimentary fruits and coffee/​tea at the hotel. The hotel met expectations.
4) Refunds were made promptly, upon cancellation or passengers’ decline of optional itinerary items.
5) Cost of tour was low and affordable.
Bad points:
1) Unlike other L&L tours that we have been to, the tour guide Danny did not notify us either via text message or call the night before. We consider this to be a departure of professional protocol.
2) Danny started off the day by forgetting to pick up two passengers. The reason claimed was that the two passengers boarded the wrong bus. It was incredulous. The bus had to reverse halfway on the first morning to pick up the two passengers. Effectively, we lost the whole morning which was critical in this packed schedule.
3) We did not do the finger lakes cruise. The reason given was that the cruise that we were supposed to take ends at 2pm, and that we would not be able to make it. We spent 15 minutes at the lake. Although disappointed, this was acceptable since finger lakes, by itself without a cruise, is just a nondescript lake.
4) Starting off the day due to the oversight in 1) above by Danny snowballed into a general problem throughout the trip. There were some passengers who started to complain loudly on the bus. Danny became defensive. Danny replied that he was following protocol and that all complaints can be directed to L&L tours. This caused Danny to lose interest in being an enthusiastic guide for the rest of the trip.
5) The biggest disappointment was the state of affairs for the second day for the highlight of the trip at Letchworth State Park (Grand Canyon of the East). We were told to get up at 7am. We were delayed by other passengers and left at 7.20am. We reach the Park at 10am.
The white water rafting was the highlight of the Park. So we were disappointed when the raft operator informed us that because we missed our prior appointment at 9am, we had to wait for the next opening of the dam waters, which would delay the ending of the session till 2pm. Since there were some passengers who were not rafting, it was fair that this should not hold up the itinerary. But this begs the question, why did Danny not anticipate this? Even assuming that we left at 7am, we would not have been able to make it in time for the appointment. Even at this time, my spouse and I were still on Danny’s side as we wanted to support him in leading of the group. But what transpired later changed our minds on Danny.
So since the rafting was cancelled, Danny promised to let us have more time in the Park, which would have been the case had the rafting happened anyway. All the passengers thought it was a good compromise since nobody wanted the rafting to delay everyone’s schedule. We got on the bus, was brought to a scenic spot at the Park for 15 minutes, and thereafter the bus cruised through the Park without stopping. Before we knew it, we were out of the Park. This was a total breach of our understanding and you could smell revolt in the bus.
As a note, rafting was charged USD65 by L&L tour for a weekend outing. The tour operator charges USD35. I don’t think the profits that L&L could have made is an issue. Most of us were happy to pay them. However the fact that rafting was cancelled, and that Danny suddenly lost interest in staying in the Park, was so apparent and distasteful. This trip was about the Park! I could not understand how this point was lost in Danny. All the while, Danny keeps using an excuse that he had to expedite everything — reason being that the driver cannot drive for more than lawfully regulated hours. It was absolutely handled badly.
We started off supporting Danny in his decisions, hoping this will allow him to lead well. By now, we just decided to stay neutral. Danny at this moment was handling a lot of customers’ complaints.
Conclusion:
As Danny has said, any complaints or disappointment should be referred to L&L tours. We hope this itinerary be improved or scrapped altogether. The way this tour was conducted could be characterized as a breach of contract. We also hope L&L tours manage their protocol and guide training better. We have had good tours with L&L tours before and believe this trip to be an anomaly. Thank goodness this was only for 2D/​1N. In short, we think L&L tours can still provide some good quality tour itineraries. This is not one of them.

Terrible tour. Tour guide don’t know his history and talks so loud in the mic. I wouldn’t suggest this.

THIS TOUR COMPANY IS GARBAGE. Went with my family to an east coast trip. Our tour guides name was «Quentin» this guys English was alright. However the trip with him SUCKED, He rushed us everywhere we went, ate McDonald’s everyday for lunch due to «time constraint» which I think was complete bullsh*t. Although this tour was considered cheaper, I guess you get what you pay for. NEVER AGAIN WITH THIS COMPANY, PLEASE LOOK FOR SOME OTHER COMPANY, YOU WILL BE THROWING MONEY AWAY WITH THEM AND HAVE A TERRIBLE EXPERIENCE. DON’T get trapped with their false advertising, I recommend you to pay more and have a better time with another tour.

YOU WILL GET WHAT YOU PAYED FOR. there is no five star experience when only pay 90dollars for a three days tour. think about it before you complain.
ABOUT SOME PPL SAY TOUR GUIDES ARE RUDE: tour guides may seems a little bit rude, but i understand them. think about it. if you are a tour guide, you just made an annocement about come back to bus 14:00 more than 3 times, then right after you get off bus everyone just come and ask you when do we go back to bus? they dont ask only one time, each person ask you 3 times to make sure. there are 50person asking, so each stop tour guide answer at least 150 questions. WILL YOU ANSWER 150 SAME QUESTIONS WITH YOUR BEST ATTITUDE? AND YOU ACTUALLY JUST MADE AN ANNOUNCEMENT ABOUT IT THREE TIMES 2 MINS AGO? nobody wants to be rude. if someone is rude there must be a reason.
ABOUT SOME PPL COMPLAIN ABOUT TIGHT SCHEDULE: well you suck it up, because the schedule is what you booked. you booked it. when you see the packed itenery list, you expecting spend 2hrs in each of these attractions? lets say there are 5 attractions everyday, you stay 2hrs in each, then thats 10hrs. the attraction is in niagara falls, you dont teleport from chinatown to nf in 1 sec. dude you take bus. thats 7 hours drive. you wanna sleep 8 hours everyday, so no bathroom, no food then there still already 10+8+7=25. let me remind you one day only have 24hrs.
ABOUT SOME PPL SAY TOUR GUIDE CHARGE EXTRA MONEY: there are clearly statement, service charge 8 $perday per person on ur contract. so dont cry and lie to others that tour guides are charging you extra.
again dont expect 5 stars experience when you only pay 90 dollars. BE SMART.

Writing this review is just beating a dead horse because people can already see how horrible this tour company is from what other reviews are saying, but I felt the need to put in my two cents. My parents bought a package from them for our family when we went to New York for a family trip. If it were up to me, I would’ve looked into this company more and this purchase would not have happened.
1) Cost of what we purchased from
was not transparent, as it doesn’t include the price for the actual attractions and «service fee» (aka tips). The website says that the attractions are «optional» but our tour guides guilted us into paying for every attraction. Cash only.
2) Itinerary on website that we purchased was not the itinerary that actually took place. Some attractions were skipped, some of the free attractions were merely drive-​bys. It would’ve been nice to know what places we were going to in advanced.
3) Tour guides were terrible at being tour guides. It’s understandable that their English isn’t good, but what they were saying didn’t add anything. All they pretty much said is where we’re going next, please don’t be late getting back to the bus, and give us your monies. Also, my parents asked questions at a few points and they were either ignored or answered rudely.
4) The places we went to felt rushed. I would’ve preferred to go to fewer places, spend however much time I wanted to at those places, and been content rather than rush all over the city with barely enough time to snap a few photos.
Overall :(

On the last day of a 9 day tour of the east coast.
Pickup from airport was an hour late,
We didn’t get to stay at any of the hotels promised.
Like all the other reviews says, they cheap out on everything.
In fact they even cheated us out of out lobster dinner in Boston!
We didn’t make it to Boston til noon the following day, and it was lunch… we went to a Chinese dim sum place… for lobster… that was split between 7 out her tour mates. seriously this is not alright.

I would give it 0.5 star if I could, and that would only be for a working bus. I booked the 2D1N tour from NYC to Niagara Falls where it also includes Finger Lakes. In the end we only stopped at Finger Lakes for 15 minutes and that was counted as a stop. The guide said there’s nothing to do there (meaning no commission for them) and that was their schedule. He told me I was the ONLY ONE who booked the Finger Lakes and NF tour, and said as if it was such a big favour for me that they stopped at Finger Lakes. When I complained he basically said he’s just a tour guide and he doesn’t know anyone at the office so that’s not his problem.
Seriously, people, unless you understand Chinese or want an unpleasant trip, then don’t go with them.
Also be careful that even if you booked through other websites (like I did through Tours 4 Fun) you are likely to have your tour ran by L&L locally. So double check before you waste your money.

This is my worst trip in my whole life so far!
1. Although their price is cheap, the real price you pay for is much higher. For example, a 8 day east coast + canda trip is &671/​per person with min. Of 2, actually you need to pay $ 512/​person more if you go to all the places they take you. Even the price list online is not accurate, when I doubt this, their answer is always like this: I know this, but the sight place raises the ticket price this year, our website is not updated.
2. Tour guide misleads people. Because majority do the customer are Chinese, they do not know what to do. Tour guide always takes people to some restaurants/​fruit market/​duty free store he recommended (?).
For example, in Ottawa/​PA, he does stop at some famous sight place, he did not let people know what they really need to do. Cuz these places are free place, he just told Chinese customer to take a restroom/​meal break. Actually we can walk into the welcome center to get the free tour ticket. However, if I get the tour ticket, his waiting time is too short that I cannot make the tour
3. Their altitude is very bad. My tour guide is called Patrick. Please be aware of him! He always threatens the customers cuz he knows Chinese customers cannot speak English and they won’t complain. Like «if u do not like it, you can quit this trip right away, but I am not gonna refund you anything» «cuz our price is cheap, so we can beat the other travel agency, but we still need to make profit, so you need to go these places (with paying extra money) «
4. Hotel is not that accurate. Although they promised we live in the hotel like Sheraton/​hilton level, but these are too far away. Ex: at NYC, hotel is in NJ, and it is even not Hoboken, NJ, it is a place I do not even know (1hr drive from Hoboken), in Toronto, Montréal, they are doing exactly the same thing. Always 1 – 1.5hr drive away from spots.
5. Always recommend/​ask people to buy things at where he recommend, and we need to stay there in a very long time. Ex: duty free store
I am not that active in Unilocal for reviewing. But I am really angry this time and I have to write this review for other people. Hope they will be aware of this

So bad service !! We go with this group tour 9−17Jan to NewYork — Niagara Falls –Boston … The guide tours name is «Peter» (Chinese guy) was So torible experience in my life.
First day we arrived in Newyork 8pm … Tours pick us to the Hotel in New Jersy and no program until afternoon only at hotel …
The secound day so early morning at 5.30 am rainny all day long in NewYork !!! «Peter» didn’t change trip for us he should change to the place is better than that
The third day so bad Peter late 30 min in the morning !!! Everybody wake up early morning and wast our time !!! They spoke Chinese not good in English … I can’t reach to the history of every place … Trip is so bad !
The fourth day so bad too, we have to find dinner by our self almost everyday. Peter don’t take care customer !!!
The fifth day is long day from Niagara fall to boston. So bad Peter ask for service chart $ 7 per day per person for guild and Driver !!! Omg
They ask for them tip ! We don’t want to pay bec., service is bad so i paid tip only 22 $ for person (he ask tip 42 $per person) terrible !
Moreover the last day «Peter» told to me and everybody if don’t pay $ 42 per person so you can’t go back to Newyork with his bus !!
He so rude ! Have a Indian lady and us don’t want to pay tip … While we on the way to NewYork Peter call the police … F-​ck service he don’t want us and a indian lady go with him because we don’t pay a good tip !
When the police come… another visitor told police about Peter !
Police said me and everybody don’t have to pay money because Tip is depend on customer … Peter can’t do like that … After that we can go back to Newyork … With suck sevice by «Peter» L&LTour … Oh shit !!