KS Correia

Nearly ruined my wedding
I ordered bow ties for myself and my groomsmen to wear at my wedding, and I found out the day before my flight was leaving that I wasn’t going to receive them. I never received an apology from Kevin Correia. All he said was that he was embarrassed and it must be an error on his end, which of course it was, given that I never received my order.
If this had been a last-​minute order, then I should get no sympathy. But I started working with Kevin months in advance to have him make bow ties for me. He dropped the ball worse than I could have ever imagined. I will leave the conjecture out of this review and just provide the facts. You can read between the lines.
Before getting into the details, here is a summary of the facts:
* We started working together on ⁸⁄₁₄
* After 2 months of silence, I asked for a status update
* He said on ¹⁰⁄₁₆ that he had been dealing with health issues that have kept him from working
* His Twitter page says that he ran the Chicago Marathon on ¹⁰⁄₁₃
* I never received tracking information for any of the packages he allegedly sent
* I was left empty-​handed and had to scramble for something to wear the day before I left for my wedding
* I am now furious and I don’t believe anything he told me after ¹⁰⁄₁₆
Now for the details:
We started communicating about Kevin making ties for me on ⁸⁄₁₄. We bounced a few emails back and forth, and Kevin had promised to post pictures of what the ties will look like to Pinterest. I got caught up in wedding planning, and realized in mid-​October (2 months later) that I hadn’t heard anything from Kevin. I sent him a follow up email on ¹⁰⁄₁₅ to get a status update. I reminded him that my wedding was in early December, so timing was starting to become an issue. He wrote back on ¹⁰⁄₁₆ saying, «Sorry about the delay. I have been dealing with a few health issues that have completely shutdown (sic) my ability to do much work.» According to Kevin’s Twitter page, he ran the Chicago marathon on ¹⁰⁄₁₃.
We emailed back and forth over the next week, and Kevin put my nerves at ease with this email on 10/​23, «I am on it. I am going to try to put them in the mail by Friday or Tuesday at the latest. You will have them well before the wedding. When they are done I will let you know and I will post them to my Etsy page.» Two weeks then passed without a word from Kevin, so I emailed to get a status update on ¹¹⁄₆. He wrote back and said they were completed and posted to Etsy, where he could accept payment. I purchased the ties through Etsy on 11/​7, and I didn’t hear anything from him afterwards so I sent him a follow up email on ¹¹⁄₁₈ to get a status update. He emailed back on ¹¹⁄₁₉ saying, «I dropped the bow ties in the mail late last week. You should be getting them any day.»
I wrote to him on ¹¹⁄₂₆ asking if he had a tracking number, as I still hadn’t received the ties. He wrote back on ¹¹⁄₂₇ saying, «Wow! They haven’t arrived? I am headed back to the city. Will get them for you. When do you leave the country? I may need to overnite new ones for you.» I wrote back same day saying thanks, and that would be great. Two days passed, so I wrote him an email on ¹¹⁄₂₉ saying, «Still haven’t received the ties. I’m starting to get pretty nervous that they may not arrive in time for our wedding. Are you able to overnight them to me?» He didn’t reply to that email, so I sent him a text saying the same thing. He replied, «Hey, sorry I missed the email. I am finishing the bow ties now. Fed ex has a Saturday pick up that will drop them off in California Monday morning. I will send the tracking information tomorrow morning.» He never sent me the tracking number, but he wrote me a text on Monday ¹²⁄₂ saying he got a delivery confirmation and asked if I received the package. I didn’t ever receive a package, and I worked from home that day just to make sure I wouldn’t miss the delivery.
I asked him for the tracking number so I could call FedEx to see what was going on with the package. He didn’t provide me with a tracking number, but instead wrote back saying, «On hold now… I refunded your transaction for all the trouble.» I told him I really need to get these or else I need to go tonight to find a different tie to wear for my wedding and get alternative gifts for my groomsmen, as my flight was leaving the next day. He wrote back saying, «I would look elsewhere. I am very embarrassed about this. It has to be an error on my end. I am trying to figure it out.» I wrote back saying how unacceptable it is, and how being a newlywed himself, he can imagine how upsetting it is to get this news the day before I leave for my wedding. I also said, «I’m going to need you to send me evidence that you sent the package on Saturday, with a tracking number and address, otherwise I will post a negative review.» He never responded. I am shocked by his handling of the situation.
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