Kahn Abigail, MD

Great doctor! So professional and knowledgeable!

This review is NOT about the physician, but about the office staff.
I booked my appointment via ZocDoc which indicated that this provider accepted my insurance. I never received any confirmation call from the doctor’s office regarding the appointment, so the day before I called them myself. I was only ever able to confirm the address before the office staff rushed me off the phone.
When I arrived at the location, there was a lobby in the front with a reception desk, but no staff there. I did not think this was strange, being as I was the first appointment of the day. I sat there for over 30 minutes before it became clear that I was in the wrong spot. However, there was no signage indicating this and plenty of people walked by me who could have told me I was in the wrong location, aka a defunct lobby. When I finally found the receptionist, I was told that the office actually did NOT accept my insurance, even though they acknowledged that ZocDoc listed them as taking it. After all of that, I was turned away without so much as an apology.
If you book online, make sure you call them to confirm your insurance ahead of time. I was very disappointed, seeing as the reviews of the actual doctor were very good.

Dr. Kahn’s a very professional, knowledgeable, no nonsense gynecologist. I’ve seen her for annual exams, tests, and some small procedures and been very pleased.

I don’t usually leave negative reviews, but I can’t believe the customer service and the way that this office runs. Literally, the most unprofessional and worst service I have ever experienced. They had zero concern for myself, the patient, and the billing issue that they created for me TWICE. They were not willing to help one bit. Please understand that this complaint isn’t a reflection of Dr. Kahn herself, but the service and the way that this office and it’s management runs. For the second year in a row, the office submitted my lab results with the wrong information which in turn caused one giant stressful issue with St. Luke’s and my insurance AGAIN.
Last year, they submitted my paperwork with the wrong address, insurance information, and birthdate. Because of this, I never got St. Luke’s mail and never knew that there was a billing issue. Obviously the insurance never paid the bill since my birthdate and account information was wrong. As a result, the bill went to collections and is still a pending issue.
After all that, I went again this year for my annual exam. This time, they submitted my paperwork to St. Luke’s with the wrong insurance code. Because of this the insurance once again didn’t pay. Easy fix right? They needed to resend the paperwork with the right information and everything would be taken care of. Well, no joke this went on from September 2014 until last week. I called Dr. Kahn’s office many many times. My insurance called various times as well. Each time the manager, Diane said that it would be taken care of and each time nothing was done. How can you have such little disregard for your patients? Well, fast forward to January of 2015. St. Lukes is about to send my account to collection again, the 6 month payment deadline for my insurance is coming up, I have a $ 400 bill that I shouldn’t have to pay, and I am frantic because no one will help me. I called Diane again and she transferred me to the lab people this time and said she wasn’t sure why it wasn’t done. Literally the worst service from Management. Finally, I get a hold of a different woman and pleaded for her to help me fix this. Thank you Beverly, whoever you are. In a few weeks, although she never returned my call, I did confirm from my insurance and St. Lukes that the new paperwork was received. Luckily, everything is fine now, but I refuse to work with this office again. I understand that mistakes happen, but 2 out of 2 visits they have messed up my billing. Worst of all, they had zero disregard for my isue. I cannot believe how management completely ignored my pleas for help when it was such an easy fix. I wasted hours holding and calling. My insurance wasted hours calling them. If you have the option, to go elsewhere, please do. Go to an office that values their patients.

Dr. Kahn is intelligent, kind, patient and excited for us. She spent a lot of time explaining everything to us and answering our questions. We never felt rushed or that we were asking anything stupid. When we asked her something she didn’t know, she told us she would look it up, she didn’t just make it up — as many people would do.

On the day of my 1^st appointment, after waiting an hour, I went in to see Dr. Kahn and was immediately turned off by the slightly pissed-​off look on her face, her hurried demeanor, and lack of any warmth. I realize I’m not going to a bed and breakfast, but maybe a small apology for the wait? She simply rushed through the visit which took less than 10 minutes. Fast forward a month later and I receive a bill in the mail for $ 170.52 from Dr. Kahn’s office listing a series of tests that I was unaware had been run. Obviously, I disputed the charges since my insurance covers regular annual OB-​GYN check-​ups (as most do). After TWO months of calling and emailing Dr. Kahn’s office, speaking with a useless front desk person named Cathy Rivera, and a notification I received in the mail saying the bill was going to a collection agency if I didn’t pay it, it was finally discovered that the charge was incorrect b/​c of a «data entry error». Worst experience I’ve ever had with a doctor, the most unprofessional staff, and I will definitely not be going back.