John Carew, MD

I went in to see Dr. Carew for a 15 minute appointment on 3÷3÷13. As very few people know exactly what is and is not covered under their health insurance, I was told when I left the office that nothing was owed at the time and they would reach out to me for any billing issues. Considering I never heard anything and have paid multiple bills in relation to other doctors I saw in this matter, I just assumed that payment was covered by my insurance.
ONE YEAR later, I get a letter in the mail saying a balance of $ 424.97 has been sent to collections. When I reached out to Dr. Carew’s office, I found out that they had an incorrect address that did not include the apartment number. I live in a high rise building with more than 400 units and 60 full-​time employees ensuring I would receive my mail. I have never had any issues receiving mail, so I feel strongly that nothing was sent to me, much less multiple attempts to contact me. The office made no attempt to contact me via phone or email or any number of other methods available in today’s age of communication. I think this is absolutely unacceptable billing policy and demand that this be lifted from my credit. I have no problem paying the balance. It is the matter in which it was handled. Further, my communication with the billing department at the office was quite rude and disrespectful when I spoke to her on the phone, which is especially offensive considering Dr. Carew is billing me at a rate of nearly $ 1,700 dollars per hour to stick a scope in my nose.