Jeunesse Spa & Salon

Unfortunately, I bought another groupon here after they moved.
First place by the Lincoln center was AWESOME.
2^nd place (which apparently is closed now) was shady and awkward in all senses of the word.
It was bound to be closed sooner or later. I guess it was sooner.

FYI THIS PLACE IS CLOSEDDDDD
just got off the phone with groupon and they confirmed it, i got a refund.

This place is CLOSED!!!
I went today for an appointment. Keep in mind that they called me last Friday and asked me to reschedule an appointment I had for last Saturday to today. They told me the building was having maintenance issues and need to reschedule. THEY WERE CLOSED. The sign was gone, and anything you could see from the door was ripped out.
Prior to this I had some major problems with the spa and scheduling… so I guess that I am not surprised they are closed.

I got a Groupon Deal for $ 99 for a Couples Getaway Package. The deal was suppose to include:
90-​minute couples getaway package ($ 360) incl. choice of 60min couples deep-​tissue or Swedish massage ($ 210), choice of 30min Modern Skin facial or ginger-​lime body scrub ($ 75), & 1 glass of pink champagne each
My experience:
–filled out some general form and waited 20 minutes
–we noticed how filthy the place was, floors were dirty, furniture were stained etc
–then a bunch of uncoordinated masseuse came into play confusing us, one said «follow me», another said «no your room is not ready» then a 3^rd came and said «it is ready come with me». Very uncoordinated, bad hospitality and very unprofessional
–the room we got was I think the nicest room they have, its the one in the picture but it doesn’t look as great as the picture!
–our masseuse never asked us which of the options we wanted from the package we purchased. They just decided to give us a swedish massage and a body scrub. It was not 90 minutes, definitely less
–they offered us wine in 2 unmatched glasses, which I think is tacky.
–the massage I had was good but the one my bf had was not good
However, for a $ 99 deal + tip (we gave $ 60) — about $ 130/​person it wasn’t that bad of a deal. I am giving 2 stars because my masseuse was good, her name was Nancy.
THERE IS NO WAY I WOULD PAY FULL PRICE FOR THIS PLACE! But if you get a good daily deal, you can consider it most of those deals aren’t for great places anyway. I did this out of whim. Definitely wouldn’t be going back to this place.

I came here with my girlfriend for the couples package through Groupn. First of all, they were completely overbooked so it took forever to book a time — they have terrible customer service. When we got there, the facilities looked out but the more time I spent there, I could tell that they don’t do a really good job in cleaning. The place just looks dark and unclean. The locker rooms are small but they did have a sauna which is nice.
When it was our turn for the massage, they led us downstairs to some room — it felt like they were leading us to some dungeon or something. It was kind of shady to be honest.
The only bright spot was that the massage and body scrub were great. The masseuses were very friendly and experienced. After the massage, they offered a glass a wine which was nice of them.
All in all — this place get 2 stars because of the masseuse and the Groupon deal. It would not be worth it to go here without it. Also, I wouldn’t recommend this place to someone that really wants to get pampered, as it’s really not that kind of place. Facitilies are okay, massages were good, and that’s that. At the end of the experience, we both felt very relaxed and enjoyed our time there. But I’ve definitely been to better.
If you want a cheap massage through Groupon for yourself, go for it. Other than that, I would opt for somewhere else.

Terrible customer service combined with horrible scheduling and absolutely no follow up!!!
So I bought a Groupon package for Valentines day 2012 and my boyfriend was super excited. The package consisted of a couples massage for 60 minutes combined with a 30 minute facial and a glass of champagne. I even stopped by the spa so I could check it out and meet the owner, who was actually very nice. But then all the reviews about terrible customer service began to come true… When I called to book my massage, the receptionist claimed they were completely booked for the next 2 months until April!!!
Now how is it that a popular spa like Elizabeth Arden’s Red Door Salon can accommodate same day appointments and walk in but this no name place with bad reviews can’t find a way to manage their scheduling?
So the receptionist advises me to call every evening after 5pm to check for openings, which I reluctantly tried for about 1 week. After they got a new (or a second) receptionist, I was told that they had a few slots open but no slots for couples because they couldn’t free-​up two masseurs to accommodate a couple silmultaneously… WHAT IS THE POINT OF SELLING 200+ COUPLES MASSAGE PACKAGES ON GROUPON IF YOU DON’T HAVE ANY AVAILABILITY TO ACCOMMODATE TWO PEOPLE AT ONCE!!! …Ridiculous…she took my info so she could call me back after she attempts to move some people around in the schedule… of course she never calls back or leaves a message.
I ended up calling Groupon, explaining that Jeunesse Spa is not able to accommodate the package I purchased and they issue a full refund (Groupon credit to re-​use), which actually made me quite happy. I read some reviews and booked a couples massage at Equinox on 63^rd and Lexington (you get all day access to their sauna, steam room, pool, hot tub, group fitness classes and gym equipment with purchase of a spa service + they provide you with a water, fruit, robe, slippers and toiletries)
Listen people, a spa experience is supposed to be EFFORTLESS AND RELAXING, and in the world of facials and massages, you definitely get what you pay for. Spend the extra money and have a truly invigorating experience. Don’t bother with this place.

The lady at the front desk is nice, but that was the only good part of the experience. I do not know where these masseuse were trained or if they were ever even properly trained. I went to get a massage and it was the most uncomfortable massage I’ve ever had. As I’ve had many massages from different spas before, this masseuse massaged parts of the body that she should not be touching, not to mention she yanked my hair hard, I don’t know how that could be relaxing for anyone. And hearing from other customers, the uncomfortable experience was not exclusive to my masseuse. I would not recommend this spa to anyone.
I liked this place when it was at it’s old location, but now at the new location it seems all the staff are extremely unprofessional. They will rush you and wait around and watch you to give them tip. Management will make empty promises that they never intend to keep. This place really needs to shut down.

I have never written a nasty review about a restaurant or spa or a service provider before, but my experience at Jeunesse Spa and Salon was so horrible that I felt I had no choice but to warn others.
I bought a TravelZoo coupon over a year ago a couple’s massage, but didn’t get to use it until this past weekend. Twice we went only to find out that they didn’t have two massuses and they would have to take us one after the other. Both times we left. This weekend we were hoping third time would be a charm, but I received a call on Friday night at 7pm informing me that we could not get the couples massage. Fed up we decided to go separately just to get it over with.
The experience was HORRIBLE from the get-​go. The receptionist didn’t have our appointments, she also didn’t have the password for the computer and was rude and completely inept.
After being freezing while waiting in the «waiting room» for an hour past my appointment time in nothing but a bathrobe, I was finally called in. My massage was 45 minutes instead of the full hour — but truth be told, I was THRILLED when it was over. The room was absolutely FREEZING and so was the massuse’s hands. I was literally shivering.
Then… the massuse’s phone rang — this loud, annoying ring tone. Instead of being mortified that it had disturbed my massage — he actually TOOK THE CALL!!! He talked for 2 – 3 minutes explaining that he couldn’t really talk because he was working.
I didn’t even ask for money back or a free treatment becuase I would NEVER want to go back there! They can’t keep an appointment and the treatment sucked.
ABSOLUTELY DO NOT GO HERE NO MATTER HOW CHEAP THE ONLINE PACKAGE IS.

Perusing my reviews… weird, they moved locations and are now no longer at the Empire hotel. Not sure about the new location, so you may want to read my reviews with caution as I can’t say they have the same facilities. Weird. I thought Unilocal usually closed out a review and started fresh with a new one. Anyway… will have to try the new spot and see what’s up.

I had a pleasant experience here, but I think that is because i’m a pretty easygoing person. The only things that bothered me were
1. people were being very loud in the «relaxation room», talking on their cellphones and whatnot. and
2. the receptionist was not very friendly.
but other than that, i had a great facial by Anna. She was very gentle, yet effective. The place is bigger than it looks from the outside and is quite cozy, clean and pleasant.
The lockers are a bit complicated, they have combination locks on them. I wasn’t told how to use them and I eventually figured it out on my own. Luckily, I’m not uptight like some people who were very vocal about how upset they were that they couldn’t figure out how to work them. There were also customers who were upset because their aethetician/​therapists? didn’t take them on time. I work at a spa as well and i know sometimes the last client wants to take their time getting off the table, so usually i don’t mind waiting a few minutes extra.
It was good experience for me, but i do think there are some spas that are better options for people who are stressed and need to be waited on effectively.

I purchased a couples massage deal on Travelzoo last year and finally redeemed it last weekend at their new location on W 22^nd St.
Upon arriving, I noticed their salon part looked pretty promising. After checking-​in at the front desk and led to the spa part in the back however, it left more to be desired. The women’s bathroom/​locker room/​changing area was small but clean. They need smaller sizes for the women’s sandals (or bring your own) bc I was swimming in mine and almost tripped several times. The lounge/​waiting area was also small, not very comfortable. For our couples massage, my bf and i were led downstairs (where I almost tripped again) to a room that was a bit cold. We were disappointed to find that the massage tables were not heated, and the two female massage therapists also had cold hands! Luckily the showers were working, and we were both able to take hot showers afterwards!
We weren’t satisfied, unfortunately…

My husband purchased a Groupon for my birthday in September for a massage and facial. When I called I wasn’t able to schedule a weekend appointment until close to Christmas so instead I booked a weekday in October. I was late getting there for my facial due to childcare issues so they let me rebook it and proceed with just the massage.
During my massage there was construction going on next door and I was surprised to hear jackhammering. I mentioned it later to the receptionist and she apologized explaining that they had an agreement with the business next door not to jachkhammer during business hours, but apparently it was not upheld. When I booked my facial for November I was assured that there would be no jackhammering.
Regarding the actual spa experience, prior to my massage, I indicated on the form the pressure level I would like. I tend to be very sensitive and don’t like super deep massages as I’m sore after for days and the pressure was just right.
I returned in November for my facial (there was no jackhammering!), and the facialist Leah was very calming and friendly. She also made a few good regimen suggestions without trying to sell me products. I’ve had facials in the past that have seemed like infomercials and thankfully this was not that kind of experience. My skin was glowing after and felt much smoother than when I went in. I had been suffering from dry patches and this was taken care of very gently without any harsh scrubbing.
Overall, I was pleased with my experience and only took away a star for the jackhammering but the treatments were excellent. I also appreciate the fact that they allowed me to reschedule the 2^nd half of my treatments on the spot. As a mom to a 1 year old things can get very unpredictable so I appreciate their flexibility!

This is the most depressing place on earth. Be suspicious of anyone giving this place more than 2 stars — it clearly is a fake account. The staff are very lovely people, but clearly overworked, miserable and inadequately trained.
I have had probably over 100 professional massages in my life — this was the worst ever. I promise you, the person who gave me the massage has never had any actual training in her life. On top of that, I was booked for a 1 hour massage — I clocked mine at 39 minutes. I feel so bad for anyone that pays full price for anything here.
Everything is broken, shoddy, dirty or just weird. You keep thinking — has the owner of this salon ever been to a salon? The music that plays throughout is repeated over and over again and at a loud uncomfortable volume. When the song ends there is awkward silence until the next one comes on. The sheets are these gross «faux suede» and they stick to your skin. The sauna was closed with a sign on the door that said «Closed by order of the Department of Health.»
I could go on forever.
This place should be closed IMMEDIATELY. I feel so sorry for the employees who obviously work for someone who doesn’t give a crap about them, their work environment and their customers.

No. Do. NOT. DO. IT.
Okay first of all I am a patient person who sometimes puts up with more than I should but this place really tested my patience and they lost. This experience was a reminder to ALWAYS check Unilocal or any site where reviews are before buying a Groupon. I too like purchased the 3 electrolysis sessions (which i LOVE sharing with you all) I actually found Anna the technician I had on two visits to be competent-​the issue is getting an appointment. As a several people have stated you cannot get a human on the phone and when you do it is likely the appointment you make will get canceled, rescheduled etc.
I had 2 of the three sessions and in trying to reschedule the 3^rd it was impossible so I gave up and wrote to Groupon and told them NOT to ever offer another offer from here as it is seriously unable to handle an huge influx of clients. I also note from other reviews that there have been multiple sites that had offers. No just do not do not pass go do not go to Jeunesse.

DO NOT GO TO THIS PLACE EVEN IF YOU GET A FREE OFFER!!!
It needs to be inspected ASAP.
I was there today and was so disappointed and disgusted — this place is NOT a spa, it’s a joke and a rip off. It is FILTHY!!! I can definitely identify with Adrienne M.‘s review.
I had a TravelZoo deal for a 60-​minute massage, manicure and pedicure and was looking forward to a relaxing «me» day. First of all — the changing room/​bathroom is filthy, the toilet is disgustingly dirty and has no toilet paper, not even a toilet paper dispenser so I have no idea where they would put it if they were to offer their clients toilet paper — I guess on the disgusting floor??? I find this just nasty. I was so disgusted I decided not to use their bathroom and rather held it :(
Then I received a dirty robe and was seated in a dirty lounge which was not relaxing, it was a cold construction zone with dingy walls, sheet rock, broken furniture and sofas with stains on them!!!
At this point, when I was asked to lie down on a massage bed in a totally dark room (just one tiny tea candle), I was scared because I couldn’t even see all the disgusting mess and stains … my imagination ran wild and I just couldn’t relax at all. I wanted to be out of there.
The massage itself was not enjoyable, partially because of my inner tension, partially because it was painful. The masseuse was moving bones in my shoulders I never knew existed. And the neck/​head massage gave me a headache and dizziness upon standing, I still feel pressure in the back of my head :(
Also, the «relaxing» music stopped after first 10 minutes, then there was awkward «loud» silence, it felt embarrassing to even swallow. Nobody bothered to put the music back on…
After the massage I was offered to chose a nail polish for my finger nails — I mean, this was a joke — there was a 10″ x 10″ side table with 34 Opi nail polishes + some light pink polishes for French manicure. THIRTY FOUR!!! I have a better selection in my bathroom cabinet. There is a mani/​pedi place on every corner in NYC and they all have hundreds of colors to chose from! I wish I had my camera on me as I’m sure everyone would find their selection comical.
The colors were horrible, I chose some dark blue for my fingers to try something new.
The manicurist had some strange looking tools (I though I was going to a high-​end clean spa so I didn’t bring my own tools, but I really wish I had). And she did a horrible job — it was painful, the nail polish is uneven with bumps and I have nail polish on my skin — seriously, I can do a better job myself. See my pictures — taken as soon as I got home from this place.
The pedicure was so-​so … at this point I gave up and zoned out. The only thing I remember from my pedicure is that the pedicurist was upset she had to take me and didn’t get a chance to have her break and that they only had shades of red to chose from. It doesn’t look bad, but not great either.
The package included some champagne or wine. There was a group of 5 people who actually asked for it and received warm white wine which they refused, so she brought them champagne but didn’t have enough for everyone… no comment. They were joking that this place needs Tabatha’s Salon Makeover — very true!
Additionally, through the whole experience I was freezing cold and had goose bumps — I didn’t even know it was possible in Manhattan in August. I don’t know about you but I cannot relax when I’m so cold.
Overall, this place is filthy, not even close to relaxing, unprofessional and NO I would never recommend it to anyone.

For my first experience with this spa in February, it was so difficult to schedule and appointment, they didn’t seem to want my business. Upon arriving at the location, then on the UWS, I had to cut through a make up salon to get to an elevator. A rather strange experience in itself.
The area was pleasant and seemed cleaned, although I could barely see because it was so dark.
The relaxation room was nice, but the choice of video was odd — a mute show about bugs???
I went for a facial, and ended up getting a 40 minute face massage. The technician, with one hand on my face, tried to get the steamer working with the other, finally gave up. Since there was no steam, she pretended to do about 3 extractions. Overall, truly not worth the money.
Because I had another Groupon, and it was about to expire, the girl at the front desk said I could still use it but for the $ 45 face value, and mentioned a pedicure appointment.
I call today to schedule a pedicure, and again, impossible to get an appointment. But she said if I came «right now» I could get in. Then hearing they moved to Chelsea and mentioning my location was the UES, she still said that if I came «right now» I could get in. So I mentioned I would leave and be there within the hour, and she proceeded to tell me that wouldn’t work and they wouldn’t take a walk in.
Honestly, when there is a pedicure shop on every block in this city, they have absolutely no reason to be such nasty little snobs.
I will ask Groupon for my money back and chalk it up to a lesson learned!

OK I never write reviews for NYC — there are already plenty of reviews for my hometown, but this one deserves a special review for the complete lack of service.
I booked the travelzoo couples massage for myself and my husband which I got as a gift. We were pretty excited. We booked our appointments for 11am. They told us to get there at 10:45am so we did. Unfortunately the entrance was locked. Upon peering inside, it was dark. They obviously weren’t opened yet. It took wating half an hour and repeated calls and voicemails for them to realize they didn’t open the front entrance to their spa. However, the spa (which is located an elevator ride downstairs) was fully staffed. So apparently someone forgot to open the door which made us, and about 5 others waiting, late.
We were completely rushed to the locker rooms, no apologies, no «we’ll make it up to you» speech. They grabbed our coats and tossed us robes and slippers and what was supposed to be a nice time in the relaxation room turned into the «hurry up and get to your massage» room
The massage was good — no complaints about that. I don’t fault the massage therapists at all. BUT our time was cut short by 20 minutes. It was supposed to be an hour long massage, but when we got out of the room, upon checking our watches, realize our time had been cut to 40 mins. Again I don’t fault our therapists, they were being told by the mgmt to do this.
At check out, we thought we were going to be offered some form of compensation but the receptionist pretended to think nothing was wrong. She did not offer anything or any apologies. We gave her a chance to, but she copped out! So we had to bring it up. Only then did she say, Oh yeah we HAD to cut it short. But we can offer you a 30 minute massage — but it’ll have to be booked at another time. She offers to call me that afternoon to schedule them. I said ok, and it’s been 2 days and I am still waiting for her call… needless to say, I don’t think I really want the extra massage. Plus our complimentary glasses of champagne were nowhere to be found. We were rushed out as fast as we were rushed in.
Oh and the best part was, whoever hung up my coat and scart, put my scarf through the wire part of the hanger, so my beautiful NEW silk scarf has a hole in it!!! What kind of person would fling a scarf on a hanger like that? And the person who fetched our coats didn’t even apologize or offer to compensate me for it. Just a «oh no, too bad» comment. What gets me is that this spa is touted as a high-​end luxury spa, yet their service does not match the level as to which they WISH they could be.
Sorry Jeunesse, because of your lack of service, there is no way I can recommend you to any of my spa-​loving friends.

I got an awesome deal with Groupon, $ 45 for $ 135 facial. Originally I was reluctant with coming here since they were so RUDE over the phone. Actually visiting the place changed my mind. I can understand WHY they are so quick to hang up on the phone. (Yes they do get that many calls.) This is actually the reason why I have to deduct a star. Customer service at the front end does have an impact!
It was a little strange that I had to take an elevator at the back of the shop front to the SUB-​basement to reach the Spa. (And where the hell is the sound of a waterfall in the elevator coming from!!!) It was quiet and there weren’t tons of people there. I felt very catered to and am very pleased. Had my next appointment booked at the end of the day so I’m definitely coming back. (Plus they had sucker me in with another deal for us Grouponites.)
My esthetician, Karalyn, made me feel completely relaxed and the hand/​arm massage she gave me made me want to melt (and I HATE massages!). Plus she didn’t push me to buy any of the products! (Def love it when they don’t force their products down your throat… I tend to be a sucker for these situations.) I def can’t wait to see Karalyn again this month!
Oh huge bonus! They have a relaxation room, sauna, and showers that you can use for as long as you want to. :)

Went to Jeunesse Spa yesterday because my neck was in a pinch and needed some serious help. I could have just slept wrong, but it’s probably more that my muscles just don’t work like they used to.
The massage was so soothing and relaxing. She worked the knots out and it was worth every dime. Their rain shower was a great way to top off the massage, but didn’t get around to using the sauna.
I was offered a discount of 20% off a second service… too bad I didn’t have more time, otherwise, I would have taken up the offer.
The entrance of the spa is kinda hidden, You need to enter an eyebrow shaping saloon to reach the elevators that take you downstairs to the spa — two different, independent saloons.
Overall, a great find for those in the Lincoln Center area.

Meh.
Perhaps I didn’t get any of the masseuses anyone else Unilocaling has. The little gal that took care of me was nice enough but her style was like listening to canned elevator music, it didn’t do anything for me.
When I go for a massage, I’d like the masseuse to actually work on my body, not just stroke my skin firmly.
Waste of time and money.