Jenny Yoo Collection

Terrible customer service. I was running late for my 2:30 appointment and emailed to let them know. They replied that it was fine, and I will have until 3:30. I got there shortly before 3 and they said I would have to reschedule. I said I only want to try on two dresses, and had emailed to let them know I would be late, but the women in the front did not care and said I would need to reschedule. I asked if we could look at bridesmaid dresses then, and was told no, i would need to book another appointment to do that. So rude. I would not have rushed out of the subway after swiping through my mom and 2 sisters to grab a cab (after waiting for 30 minutes for the subway, which was the reason for the lateness) if they would have told me I would have to reschedule. So incredibly rude.

When I wasn’t able to find the dress I needed through retailers, the people at Jenny Yoo went out of their way to make it easy for me to custom order the dress. I could not be happier with the customer service and would consider using them for my own wedding (if that day ever comes)

Jenny Yoo in NYC was a nightmare to work with. They were disorganized, lost my bridesmaids measurements, weren’t sure about the different color options available, and weren’t responsive to calls or emails. Ordering was impossible through their portal and I wouldn’t recommend anyone go through the stress. Overall, my bridesmaids were frustrated and I was disappointed with the lack of customer support.

I keep reading the same reviews here about Jenny Yoo’s service, so had to chip in with an experience. The sales rep advised an entire bridal party to buy a size up on tulle dresses because «the in-​store dresses were stretched out.» They were wrong and now the entire party has to pay an additional $ 200 – 250 each to get the dresses altered. Jenny Yoo should absorb this cost, as it’s clearly a scam the management is running to get extra money per dress sold. How can they not know that tulle does NOT stretch, and that they got the measurements for an ENTIRE bridal party wrong? Give me a break… and run from this store.

If I could give 0 stars, I would. I had a similar experience to another Unilocaler’s; Jenny Yoo Collection has absolutely awful customer service. It’s pretty much non-​existent. The consultant measured me at a size larger than what I normally wear and said dresses can be taken in up to two sizes without losing the integrity of the dress. Which sounds crazy to me, but oh well. I tried on a dress in the store that is my usual size and it fit fine. She said it was really a size larger since it had been tried on by, and I quote, «hundreds of girls» so it’s been stretched out and I should order a size larger. Every other consultant I also spoke to on the phone said the same thing, «I would have recommended the size larger.» After a lot of back and forth via email with the original consultant, and against my better judgment, I ordered the size larger since, yes, things can be taken in (but not 2 – 3 sizes…) and I’d have to sign a release form saying if I order my actual size and it doesn’t fit, it’s my fault and I’m f*cked. Fine, I don’t work at Jenny Yoo, I don’t know how the dresses run, I ordered the size larger.
The email confirmation comes and it says my dress will ship about 3.5 months after I ordered it, give or take a week. Well it was really an additional week. The wedding I have to wear it to is out of town and 4 weeks after the original ship date. I called after it was supposed to ship, they said they’d call me back. I didn’t hear back for three days, so I called again. Long story short if I didn’t call it wouldn’t have shipped until well over a week after the original ship date. If the wedding weren’t out of town 3 weeks later and if I didn’t need extensive alterations done within those three weeks, I wouldn’t have called and worried about the ship date. I was mostly worried, however, because I had a feeling the size I ordered, on their recommendation, wouldn’t fit.
Turns out I was 100% correct. The dress was very large in the place on my body it should have fit perfectly based on their recommendation. I spoke to three different women, two of whom were supposedly managers, and each of them told me it was my fault the dress didn’t fit, with excuses ranging from «you probably lost weight» to «if the dress wasn’t made to the correct specs so you’ll have to send it back so we can get it checked but that will take three weeks» to «it’s your fault for ordering this size; you gave the okay for this size.» I gave the okay based on your recommendations AND my having to sign a release form that if I ordered what turned out to be the correct size I’d be even more shit out of luck. The experience was just awful, the women I spoke to were beyond rude, and now I have to spend an additional $ 100+ on an already expensive dress to make sure it actually fits. It will have to be taken in at least three sizes in the waist, and thus the «integrity» of the dress will be compromised. Thanks, Jenny Yoo. Really great customer service.
Brides, do yourselves a favor and skip the stress by having your bridesmaids shop here for their dresses. You can find other, beautiful dresses that aren’t as expensive and are better quality. Plus, who wants to deal with rude and condescending consultants?

Dont go to Jenny Yoo. They have the worst customer service ever.
The dress that was sent to me was way too big and they would not offer alterations or help me find the correct size. Do not go there.

I had a great experience at Jenny Yoo’s. I visited there with my parents for my wedding dress last year in Dec. After all stressful dress tours in NYC, we finally picked one we all loved at Jenny Yoo’s. Wendly was absolutely helpful, professional and attentive. And they have beautiful wedding dresses. I’d highly recommend to visit Jenny Yoo’s (and Wendy as consultant !!) if you are searching for your dress for your big day!

I had a great experience with Wendy at Jenny Yoo’s NYC location. I live in Kansas City and emailed Jenny Yoo’s office to inquire about some bridesmaid dresses I saw during bridal fashion week that are not yet released in stores. Wendy was very helpful, very attentive, and sent swatches of the fabric that is not yet available in stores. Because Wendy was so helpful, I was able to make a decision very easily on choosing Jenny Yoo dresses for my 8 bridemaids. Such beautiful dresses!

I had the BEST experience at Jenny Yoo! Wendy was my consultant and she was amazing! She really listened to what I wanted and helped guide me through the entire process. She was respectful, calm, knowledgable and made sure I felt comfortable the entire way through. I came away with a dress that I absolutely love! She also never mentioned that my time was ending or rushed me out of there, which is sometimes characteristic of your one hour bridal appointments. And best part… I stayed within my budget!

Had a wonderful experience at Jenny Yoo! The staff is very welcoming, warm and friendly. It is definitely an inviting and stress-​free atmosphere. They have such beautiful dresses there. Wendy was amazing! Thank you!

I want to give this place a good review, really. The dresses are very pretty. On my appointment, I had my maid of honor and mother with me. When we arrived 2 people in our party were browsing and a salesperson who later became our salesperson for our appointment reprimanded my group to wait our turn. There is a way to ask people politely and there is a way to do it rudely. Our salesperson Wendy chose the rude way. For the hour long appointment she never cracked a smile and I felt like I was in a morgue, not trying on wedding dresses! The condescending tone she carried was piercing. Do you want me to buy from you or put you on my do not like list?
Once home, she emailed me information on the dress I was interested in. I told her about a week later via email that I found a dress elsewhere but will return for bridesmaid dresses. I then proceeded to email Wendy three more times to try and book an appointment with no response. Someone explain to me why this woman is employed there? It seems as though other people have mentioned her unenthusiastic demeanor. For me, your a business right? Don’t you want people to come in so you can make money? The only reason I am not trying on bridesmaid dresses here is because of Wendy.

I had a fantastic experience picking my bridesmaid dresses at Jenny Yoo. Wendy is calm, collected and thoughtful in her approach and I would recommend to book your appointment with her if you go. My bridesmaids (10 of them) had nothing but positive feedback when they went on their own to try on. Great service and quick responses to e-​mails and phone calls. Highly recommend.

I had a great experience at Jenny Yoo. I’ve been to bridal salons all over NYC and Jenny Yoo was by far the best experience I had. Catherine, my consultant, was amazing!
The dresses are even more stunning in person. The materials are high quality, and the prices here are not as high as many other bridal boutiques.

Thanks to Jenny Yoo, I now know it is, indeed, possible to be both ditzy and condescending. Thanks for wasting my time. There are plenty of other bridal shops that would be eager to attend to my needs and fulfill my order for multiple dresses. Onward and upward…

Jenny Yoo has the best bridal gown shopping experience you will find in NYC. I went to so many salons and this one has the refined taste, class, and sophistication that was just right. I was not enjoying my gown search at all and had almost lost hope– until I came here! My bridal consultant was Catherine– she was beautiful, kind, and helpful! She helped me find my perfect dress. Their dress selection is perfect for weddings that are classic but not stuffy…
If you are looking to be treated like a bride and not a number being pushed around and rushed throughout a dress appointment, this is the place. I can’t say enough how wonderful the experience was and how great Catherine was!

I knew, before even going to the store, that I loved Jenny Yoo’s designs. Pretty much every wedding dress I saved as a favorite on The Knot was a Jenny Yoo dress. After my initial email to the flagship location, Wendy got back to me immediately and was able to accommodate my schedule changes and made sure I was prepared for my visit. Anytime I had a question or schedule change Wendy got back to me right away and was always very helpful.
Little did I know how even more awesome Wendy was until I met her in person. I had three friends with me on my visit and immediately it felt like Wendy had been our friend since high school. She made us feel welcome and comfortable, not rushed at all, and listened to what I wanted in a dress and let me look through all of them to find ones I wanted pulled out to try on first. She also suggested a couple that were along my style as well, but maybe something that I wouldn’t have thought to try. She is very knowledgeable about all of the dresses, fabric, accessories, etc.
This was my first wedding dress experience and I’m so glad it was, it truly was one of the best shopping experiences of my life, Wendy made me feel special and not rushed at all. The dress I ended up choosing was the first one I tried on!
I have been back about 3 other times, for the veil, and when my dress finally came in. When I was uncertain about my purchase of the veil and asked her to come back to try it on a second time, Wendy did not hesitate to schedule the appointment. She always responded right away to my emails, and she even took me to several locations in the store to look at the veil in different lighting to make sure I was happy with how it look with the dress. She never once made me feel like a bridezilla.
I would HIGHLY recommend Jenny Yoo, especially WENDY, to anyone who is looking for a wedding dress and loves Jenny Yoo designs. Their bridesmaid dresses are also absolutely gorgeous and Wendy even let me try one on to see how it would look for my bridesmaids.
WENDY IS THE BEST!!!

I can’t say enough about Jenny Yoo! I had Wendy as my bridal sales consultant and she was AMAZING! I am getting married in November and was referred to Jenny Yoo by a few friends who said that the dresses would be good for my petite (i.e., short) frame and after checking out the collection online, found quite a few dresses that I really liked. I didn’t have any problems with making an appointment (think I called twice, left a VM the second time, and a JY associate called back within a day to schedule an appointment) and had a dress fitting scheduled for a Saturday with one of my bridesmaids. I can’t say how grateful and lucky I feel that I met Wendy. She asked me to choose 4 – 5 dresses that I really liked and then she chose 3 that she thought would look good on me. I have to hand it to the pro: all 3 she chose were the 3 that I loved best and ended up choosing one of them as a «final contestant.» During my appointment, I was never rushed even though I tried on a lot of dresses (also, my bridesmaid was adamant about snapping pics) and I definitely took my time with the dresses that I liked. Again, Wendy was so amazing in offering her honest feedback and thoughts. After some more appointments at other collections, I ended up going back to Jenny Yoo and decided on THAT one that Wendy helped choose.
With my experience at other bridal collections, I can wholeheartedly recommend Wendy at Jenny Yoo. She was so wonderful: an absolute professional but also super warm, supportive, and fun and you felt that she shared in your (and my bridesmaid’s) excitement. I went in there not really knowing much but Wendy listened to what I wanted, applied her magic, was so receptive and respectful of my thoughts and concerns, and there was never any pressure at all to buy anything. I ended buying my dress and all my accessories at Jenny Yoo :) I absolutely LOVE my dress and all my accessories that Wendy helped pick and I’m so happy and excited to have such a perfect dress for my wedding day.
Also, Wendy was super sweet and flexible about my dress pickup appointment. I rescheduled on her twice, 1) because of work and 2) because of rain. She wanted to make sure it was sunny skies and comfortable the day I picked up (you also try on your dress for the first time!) and was so nice and accommodating. Overall, I couldn’t have wished for a more perfect and fun experience; I can’t recommend Wendy and Jenny Yoo enough.

I fell in love with the Jenny Yoo bridesmaid dresses online. I decided that despite some of the negative reviews on here, I would still go to their flagship store in NYC. That was a bad idea! If you really like these dresses, I suggest for your sanity you find them at another store!
Here are my pros & cons:
Pros — the dresses are beautiful! This store has all of the colors and dresses.
Con #1 — I made an appointment which they did not tell me was only a 1 hour appointment and they are very strict about that 1 hour time limit.
Con #2 — I had 4 out of my 7 bridesmaids with me, the lady that was helping us took one of their measurements, at the end of our 60 minutes, she refused to take the other 3’s measurements because we were running past our time limit, that THEY started late! I had to make a fuss until she finally did it, it made things very awkward.
Con #3 — I was trying to get the dresses in in time for my shower weekend that way the out-​of-​town bridesmaids could pick them up. They said if we place the order by a specific date, that the dresses would be in on time. Trying to get a hold of them to find out if the dresses would be in on time was a complete headache. BAD CUSTOMER SERVICE!!!
Suggestions to Jenny Yoo — Hire an office manager that has great customer service skills. Your dresses cost enough, you should have someone focused on your customers. ANSWER YOUR PHONES!!! (That office manager’s job should be 80% phones) If you are going to make 1 hour appointments, let people know ahead of time so they can be prepared to move quickly. Make sure that the people taking care of your customers take measurements as a standard business practice. It’s complete BS that it was even a possibility that might not have happened.

So I am an LA bride, and no shops in LA carry all of the Jeny Yoo dress colors, so when I was trying to choose between colors I was stuck looking at little swatches. I called and left a message at the store, and the next day a sales associate called me and was nice enough to email me a picture of all 3 colors I was considering next to each other. If this is the kind of service I’m getting and I’m not even ordering through them I would assume that anyone in their store would get even BETTER service! They were really wonderful and I’m super grateful!

First bad sign — when I had to change my bridesmaid dress appointment, I could NOT get in touch with the office at all. I called a few times each day for several days, leaving voicemails and sending emails. Have never encountered such an unresponsive showroom, especially a high end brand.
When I finally got there for my appointment to look at bridesmaid dresses, the saleswoman assigned to our group was very dour & unenthusiastic. Not the type of attitude you want to exhibit when you’re working in the bridal industry! Incredibly condescending too — I totally got a «wow, you only have five months until your wedding and you still haven’t picked dresses? you’re running out of time». Possibly true, if I wanted to order from Jenny Yoo.
Do yourselves a favor & order through Nordstrom or go with a retailer like BHLDN or J. Crew — those dresses are all in stock!