Janet Sartin Spa and Beauty

One of the worst facials I’ve ever had. A 90 minute facial that could’ve been done in an hour.
It started off bizarre with being asked to wear a smock that looks like it came from the hospital. I had make up on and my esthetician barely cleaned my face — literally swiped my face with 2 cotton balls, and then proceeded to leave me under the steam for half an hour.
She then did the most painful and sloppy extractions I’ve ever experienced. A few times, she had her fingers in my mouth or in my eye, as she tried to extract. She even swiped my mouth with the alcohol a few times — of which I had to ask her to be careful multiple times.
Following the extractions was a mask that was left on way too long. while what felt like, she was poking me, but was supposed to be a mini massage… and then that was it. I expected a deeper cleanse for 90 minutes.
Never coming back.

I got a 90 minute facial that could have been done under an hour. I could swear the aesthetician has another client in a different room. The extractions were the most painful I ever felt. Even after the lady left me half an hour under the steam, which was probably too weak or broken… I even joked saying I thought she had forgotten me but instead of improving it got even worse. She left another two times for indefinite times. At one point I got up and checked my phone. Also felt like the were super stingy with products. Unlike other places that need to rinse and remove products with towels, I think she only used Kleenex. I will never go back. I read a lot of other reviews (should’ve done it before the appointment) and they all say the same thing, you’d think they would have improved by now. Not sure if Janet is retired somewhere in the Caribbean and not checking Unilocal but she probably wouldn’t appreciate what’s going on.

Went back to Janet Sartin after not getting a facial there in years and happy to report nothing has changed. Had a very thorough facial from Polina and left with my skin looking and feeling better than it has in ages. Would highly recommend to anyone who has had problems with blemishes. Also, look out for deals the salon runs on gilt. I got mine for half off!

I was a Janet Sartin customer many years ago and decided to go back via Gilt vouchers. I had forgotten how incredibly effective their products were. I have very oily, congested skin, even at 54. Becky is wonderful and recommends the perfect products for my condition. I have had facials by both Elizabeth and Elena (they both have different styles but not too diverse). The main thing is that if you want extractions, they are masters at that. They are both professionals and know exactly what they doing. I am so happy that I have gone back to Janet Sartin since I will be using them for facials and skin care products from now on.

I’ve had a lot of facials at very high-​end spas in New York (Maris Dusan, Joanna Vargas, etc.) I had heard good things about Janet Sartin and came in with high expectations and was disappointed. I had my facial with Elena (?) and as other reviewers have said, she spent a lot of time outside of the room and very little time on my face. She also spoke very little to me during the ~90 minutes I was in the room. I don’t need my facialist to be very chatty, but I like to at least be told what is being put on my face, how long products will be left on, etc.
This was how the facial went. She quickly cleaned the make-​up from the day off my face, turned on the steamer, put on hot gloves, and left the room for a while. She came back, wiped my face with Kleenex, and then did extractions. This was the most time she actually spent on my face — while it was quite painful I admit that she was very thorough. After the extractions she did a strange face tapping (not a massage) and then cauterized. She next put some kind of mask on (I have no idea what it was) and left again for a long time. She came back, wiped off the mask, put something else on (again no idea), and left again. After a while, she came back in but then immediately left again (at this point I was peeking at my watch). Finally she came back, wiped whatever it was off, and told me I was done.
While other reviewers mentioned that the facialists at Janet Sartin were pushing product hard, I had the opposite experience. When Elena asked me what products I use on my face, I listed all the products I use and she asked me if I needed anything. I asked her if there were any products that she would recommend for me skin, and she answered «no». I don’t like to have product pushed on me, but I appreciate recommendations and thought it was odd that she didn’t suggest anything at all.
I bought a 3-​pack of facials but I’m not sure if I’ll be back. I might request Elizabeth for my other facials and see if the experience is any better.

I will not be back! My skin looks awful after my facial– scars and scabs all over.
I specifically filled out their new client questionnaire and said that I wanted a gentle facial — not deep cleaning. I let my facialist know I have sensitive skin and was not expecting her to dig out everything under my skin. I specified that I did not want lancets to be used and was told at the end of my facial the reason I was marked was because I didn’t let her use a needle. I was told they are professionals there and I should have reconsidered. So I guess my awful looking, marked up skin is my punishment? I felt scolded and insulted. I have had many facials, I know to expect some redness but I have never looked this awful days later. It will take my skin weeks to recover, thanks.

I purchased a gilt city voucher for a 90 minute signature facial and had the facial about a week before i left for vacation. When I arrived at the spa, I was created by someone who asked me to fill out a form and then I was taken to the room where the facial was to be performed. My facialist was Elizabeth and I really liked her. The facial started with her looking at my skin as is under the bright light and talking about my skin. She also gave me some diet advice to help the congestion on my skin before she started.
Then, the facial starts with cleansing your face, which is followed by very thorough extractions and ends with a mask. The extractions were the best part of the facial because she cleared all of the congestion on my skin and my skin felt and looked very smooth by the time she was done. Yes, the extractions were uncomfortable and painful in certain spots. However, the redness went away within a few hours and there were no marks left over. By the time I left for vacation, my skin looked great!
I also had a $ 30 product credit with the gilt voucher so i tired the famous white astringent. While i like the results on my skin from using the product daily, the smell is really off putting. It smells like an industrial chemical and its hard to fall asleep smelling it.
I really enjoyed the fact that my facial was very relaxing. She did leave the room a few times but it was with minimal disruption to me and it was usually when she wanted to leave something on my skin for a few minutes. The staff here is not pushy at all when it comes to their products which I appreciated. I would probably get a facial here again and would not mind paying full price.

Perhaps one of the only impeccable beauty institute in manhattan. Very clean, quite. Therapist are not pushy. The receptionist, Mrs Becky, is always super kind. The therapist, Galina, is nice, professional and kind. She is very skilled with facials, I have been a regular for over 5 years. I like the facial toning, and gentle waves.
It has been in the business since the ‘70s so its a sure place.

I finished my 2 facials with Elizabeth. While I’m giving the place 1 more extra star, Elizabeth was so much better than Elena. For starters, she actually did some work on my face. I still don’t understand why their facialists are in and out all the time for stretches of time. You only get 50 mins of actual treatment for the hour and half. Definitely won’t be back. I’m sorry I got the Gilt certificate because it was such a waste of my time.

This is a very solid reliable place. I booked a facial with Paulina through Gilt. I ended up buying the white astringent product — highly satisfied. To be fair, this is one of those places that really believes in extractions. So go there if you have a week or so to before your event. The day after was not pretty.

I recommend a visit to see Paulina for a Signature Facial. At least once in your life, go see Paulina, let her work her magic fingers over your mug to turn you into Cinderella (post fairy– god mother) and keep coming back, and for God’s sake, take her recommendations and skin care advice very seriously because I have been to too many spas and facialists (?) to count and I have never once been convinced that I found my match before I met Paulina. She is very attentive, very professional, intuitive, and she speaks the language of your skin (if that makes sense) and knows eXACTLY what you need to bring out the inner glow and beauty of your skin beneath all the Manhattan pollution. Take the escalator up to the second floor make a quick right and down the hall to your left you’ll find this quaint spa that is small in size but makes up for it with high quality service and attention. If you get some extractions done (Which everyone needs, don’t kid yourselves) she’ll recommend a great product to help cool down the redness. With a little coverup, lots of water and dedicated consistency with the product you’ll see the beautiful face that’s been buried under months and maybe years of stress and residue and bad quality soaps. I will be coming back, believe you me, and I WILL be seeing Paulina again for her magic fingers. No pain no gain, baby, and it’s worth it! $ 140 a pop (no pun intended). Again, I highly recommend this very intimate, hidden gem of a spa, and don’t let any one tell you anything otherwise.

I did a facial here which I bought on Gilt. They spent awhile on extractions which is a good thing, but my skin afterwards took a week to recover, which is no bueno. And hard to bare…
I do like their white astringent though, it definitely does clear up skin fast and improves complexion.
I do not think I will be going back…

This is not your typical spa since it’s located in a corporate building. But, once you step inside you’ll be treated like a queen for the day. They will supply you with a robe and your treatment will take place in a private room. The place is super clean, private and their facials are great. The extractions are not for the faint of heart, but the next day you’ll see much cleaner, clearer skin. The facials with extractions start at $ 140.00 unless you buy a facial package which slightly reduces the price. They also offer cheaper facials without extractions. They have a new hydro microderm machine which I’m sure works miracles. This machine was out of my price range, but one day I’ll check it out.
They also have a lot of products and the prices aren’t crazy expensive. Their white astringent is something nearly everyone could try. It clears skin overnight.
Unfortunately, this spa doesn’t offer discounts via lifebooker, gilt or groupon… at least not yet. I’ve been to bliss, haven, and a few other spas and this is my favorite. I like Haven’s location and ambience more, but the facials are way better at Janet Sartin. Go see for yourself. Hope you enjoy your experience!

To note:
I’m reviewing the quality of the facials and products only.
I’ve been coming here for a few years now and getting the best facials I’ve ever gotten, personalized for my skin. Of course, it depends on what you’re looking for, but I think of a facial as a deep cleansing of my skin, which entails painful extractions and hard work. Elizabeth, the facialist, does a fantastic job. I think she’s hilarious, but she’s totally serious about how rude and honest she is. She once told my Aunt «when I squeeze your pores, it smells. You’re starting to get old.» She tells me all the time in her deep Russian accent, «you’re killing me. Am I killing you? I need break! I give your nose a break too.»
Here’s the thing:
— They have the best products I’ve ever used on my face.
— They give you 90 minute facials instead of 60, which is a HUGE difference.
— The place is super clean
— It is randomly located and not glamorous but everything is impeccable, even if it’s not lavish or luxe.
Don’t come if you’re looking to feel like a star or to feel anything other than like your fact has been conquered! Plus, for a facial you always need a few days (MINIMUM) recovery time, but Elizabeth is a magician and I can hang out that night or the next day without being super blotchy.
Summary: GO! But be willing to pay up and have someone tell you the hardest thing: the truth!

Horrible and rushed! It was my first facial and I have very sensitive skin, but friends w/​sensitive skin have never gotten redness/​bumps/​scabs like I got here. I TOLD her (Paulina) I was a first-​timer w/​sensitive skin and she agreed after inspecting my skin. (Also, where was my skin consultation?! They shouldn’t do such invasive procedures w/​out asking you a few questions first!!!) The extractions were excruciating — I cried and screamed. She didn’t use soothing creams. Everything stung or burned. She should’ve known better considering my skin type. Then she had the nerve to hock products aggressively, telling me that one of their lotions was the only thing that’d work. My face looked swollen/​beat-​up. She ruptured the skin where a pimple used to be and now I’m going to have a huge scar/​blemish/​scab on my forehead. I went back to complain and they were so rude. They offered to do touch-​ups to help the scar, but when I asked if the products were okay for sensitive skin, they said I was being «too particular». I left, got a refund, and will never return!