James Tracey Eye Care

I can’t speak any more highly of James Tracey Eye Care. I’ve been coming here since 2009 when I used to work only a few blocks away and even though I now work down on Wall Street this is the only optometrist that I trust with my eye care. Dr. James Sinoway is a kind and knowledgeable doctor, who cares about the quality of service he offers to his patients. We discuss the intricacies of my eye health during every visit and he offers me all of the information that I need to make smart choices now that will only lead to the prolonged health of my eyes for the future. The standard here is second to none. This is a place that I refer my friends and family to since I know that they will receive top-​notch care from true professionals.
And I can’t leave a review for my doctor without praising the staff – from the ladies at the front desk to the technicians. Everyone is kind, thoughtful and treat all patients with respect. Scheduling an appointment is easy and you’ll receive follow-​up phone calls, emails or text messages, so there is always transparency surrounding when your appointment is. Huge shout out to one of my favorite people on the staff, Natalie!!! She is a pleasure to interact with, is an instrumental member of the staff here and is one of the kindest souls I’ve ever met. I always look forward to seeing her when I come through for appointments or to pick up new frames. I know, I know…“wrap it up! An eye doctor can’t be this great!” But James Tracey Eye Care truly offers a phenomenal experience.

Friendly staff and great overall experience! Dr. Mehta and the staff began quickly and were very courteous and professional.

Fave doctors office ever! Natalie and Dr James are the best and make it a pleasure to come to the office! I always recommend their practice!

This place is terrible. They overcharged me and forced services on me that were not needed just to charge extra. Their customer service was terrible. Never use them.

I had my eye exam today and was most apprehensive of the dialating part of this exam. I got a pleasant surprise as Dr. James Sinoway has state of the art equipment and no drops are requried in the eye anymore. The entire staff is wonderful but the young lady that stands heads above the rest is Natalie. She is AWESOME!
Natalie’s personality puts you at ease and she is extremely well informed, professional and is always there to help you choose the best frames to fit your face. At the end of the appointment you don’t want to leave. I will recommend all my friends and family to receive expert care here with this fantastic the team.

Quick, great service! Natalie helped me pick out awesome glasses. Office is so close to all midtown offices– would definitely suggest it!

A very positive experience Dr. Sinoway and his team were honest, professional and very helpful. They offer a comforting approach to put you at ease. My optician Natalie was extremely helpful and knowledgeable in assisting me with her no pressure and welcoming approach while selecting my new frames and lenses. I felt completely at ease during the entire process. My new glasses arrived on time and fit me perfectly. I left completely satisfied and very pleased with my entire experience. I have found an eye care center that I will recommend to anyone and I look forward to a long term relationship with James Tracey Eye Care.

One of the most positive experiences I’ve had with an optometrist so far. Dr. Sinoway is very knowledgeable and pleasant to talk to. He is genuinely interested in finding the best contacts for the patient instead of picking the contacts he gets the best rebate for. I was allowed to try multiple different dailies and the only thing he left me with was pick the one you find most comfortable. Great service!
Had the routine eye checkup — everything seemed pretty normal. Note there is a retinal scan that is $ 29 and is not covered by your insurance. I was ok with this since they were upfront about it.

My experience with Dr. Sinoway and his staff was the best that I’ve experienced at an eye doctor. He and his staff are super helpful and honest, they took time to explain everything and I never felt like I was being «sold» something I didn’t need (as I’ve experienced almost everywhere else). I finally found an eye doc that I’ll be going back to.

Honest and professional people
Before we heard the RGP lens good for child’s eye protection and ordered one pair there, and when all arrival, Doctor Ms. Elizabeth after carefully inspection, said my son not need RGP lens, and all the cost including inspection and lens for free!
They not only pursuit for business, they are honest and professional people!

I found out about Madison Eyes through a co-​worker who’s a regular here. I’ve been looking for an Optometrists, all of the ones in this area were either out of my insurance network or the frames that I liked were very much overpriced. SO I was a bit hesitant to go but I was in desperate need of glasses so I went one day during lunch. The office is small of neat. The nurse who took all of my info and did the eye exam was nice and pleasant and so was the dr. BUT when they tell you the eye drops will make your eyes blurry please believe them as I found out the hard way when I got back to my office and couldn’t really see when I needed to send an email lol. But the person that stood out most was Emily who worked behind the desk I couldn’t see very well to pick out frames that day so I came back 2 days later and she remembered me and also pre-​selected some frames based upon what I told her I was looking for when I came in for the exam. I choose a nice pair and inquired about a pair I’ve seen somewhere else. She told me a rep for those glasses would actually be in the office and I should come in and try them on, That I did! Emily was very nice and professional which made this overall experience great besides the partial blindness I experienced for 4 hrs but I was warned of that

I love the doctors and staff at Madison Eyes. They go above and beyond, while still being affordable and courteous. Dr. Sinoway & Dr. Rai are both amazing and provide some of the best expert care I’ve come across. Dr. Rai (whom I’ve been seeing for the past year) is very thorough and will go over any concerns she may have with you in detail, providing the proper guidance and keeping you at ease with any issue that you may be going through. The rest of their staff is phenomenal as well… from the ladies at the reception desk to the technicians… they care about the services they provide and it shows. My favorite person in the office is Natalie, though. She is a gem. I’ve known her since I first visited Madison Eyes back in 2009 and I look forward to catching up with her every time that I am in the office. She has picked out 4 pairs of new frames for me over the years and I’ve received compliments, daily, on each pair. She has a great eye for your face and how certain frames will work on you… so if you are as indecisive as I am, let her be your guide as you won’t be disappointed. The care here, again, is exceptional and I will be a lifelong patient here.

Dr. Khmelnitsky was incredibly nice and helpful. I’ve never received such a thorough explanation at any kind of doctor’s appointment or left feeling so confident that the doctor knew what she was talking about. She was very clear about everything. I was seen on time and the staff was very friendly and helpful, including the woman who helped me select my frames and the technician who ran my exams.
I booked through ZocDoc and had no problems — got a confirmation text from the office, as well as a phone call the day before regarding my insurance.

Madison Eyes has cancelled my appointments twice in the past two weeks, the second while I was in the office elevator, 15 minutes before my appointment.

I am very upset and disturbed by my experience with this company. The reviews are deceiving. They do not provide good service and they do not return phone calls.
I would absolutely not recommend the eye doctors or their staff. They are really terrible spend your money somewhere else!

I booked through ZocDoc (on Madison Eyes’ website) two weeks in advance. I got reminders from ZocDoc constantly, including the morning of my appointment. When I showed up at Madison Eyes they unapologetically told me the doctor wasn’t in and that they had called me the week before. I had no missed calls and no voicemails. I asked why ZocDoc kept confirming and they said it’s 3^rd party and they have no control over it. I just think you should make more of an effort to make sure clients know you’ve rescheduled an appointment. And you should be more apologetic about it. Sad. Hopefully they’re good doctors once they honor your scheduled appointment but I have no intention of going back.

Wonderful. Timely, professional, friendly, clean. Everything you would hope for.
I highly recommend Madison Eyes!

Good experience. Staff was very patient and let me try on just about every pair of frames. The optometrist gave me just the right amount of guilt about not changing my contacts frequently enough, without being condescending or preachy.

Madison Eyes is the place to go for Mid-​Town eye care. The office is convenient to get to, clean and well run. The staff is professional and friendly, always taking the time to talk to me. The Doctors are thorough and really give you a quality eye exam.
I trust them with my eyes, and will be going back to them when I need my next check up.

Dr. Sinoway and his staff are very pleasant and knowledgeable. The office has great cleanliness and the technicians thoroughly described each test they performed on me before the doctor saw me. They walked me through what my health insurance would cover and took a personal interest in me. Would definitely reccomend.

I thought I liked the doc I saw. Then she gave me a prescription for eye drops for dry eyes. She is a young doctor and I am a young patient. Apparently this is a drug which is not to be prescribed to someone considering getting pregnant. The dr did not even ask if pregnancy was on my radar. I consider this to be neglectful medical practice.
Due to this negligence, I decided to go see another eye dr who told me I don’t even have dry eyes. He did a dry eye test which quickly showed him that my eyes are not dry. And he told me it was «curious» that the previous eye dr never did that test.
I am incredibly disappointed with Madison Eyes. Not only did they give me the wrong diagnosis, they have me a prescription which could have endangered a fetus.

I have been to this office only one time, having just moved to New York City. My physician recommended this office. I had one full set of exams, and in most respects the care was excellent.
(a) The medical exam by James Sinoway was excellent, and he was patient and explained everything carefully.
(b) The reception people were great.
© The woman that fitted my eyeglasses to my eyes was very professional.
(d) The woman that did my refraction test — that is, to determine what my eyeglass prescription ought to be — did a couple of things that I felt compromised the usefulness of the exam. I describe these below. HOWEVER, when I contacted the office later concerning these issues there were very concerned and put me directly through to Dr. Sinoway who arranged to correct the problem. ALSO someone in their office saw my 4 star Unilocal review and immediately contacted me to correct the problem. So I revised to 5 stars because they responded so promptly.
1. They inserted dilation drops prior to doing the refraction exam. They feel that the drops don’t take effect right away and if anything, dilation improves the accuracy of the test. I felt that my eyes were slightly fogged by the dilation, so I suggest they reconsider this practice. My long time optician in California always dilated after the refraction test.
2. My optician in California would, at the end of the refraction exam, show always me how my vision compares using my old prescription vs. the new prescription. She showed me both the distance improvement and the reading improvement. This office did not take the time to do that. I suggest that they make this routine. They have invited me to visit again — no appointment or fee necessary — to do the comparison, and I will do that.
So I plan to continue to use this practice. Overall it was a very fine experience, with a couple of first-​time speed bumps.

I started working in this area and needed new glasses. Very good experience here. Easy to make appointment; was seen immediately, and Natalie was wonderful helping me select new frames. Definitely my new eye place.

Great customer service as they really try to get you great glasses. Certainly recommend Natalie who helped choose the right glasses and further tracked down additional ones they don’t typically carry. As for the exam, I thought it was pretty standard and the doctor seemed knowledgeable. You should know that they charge additional for back of the eye photos and their glasses are a little more costly than elsewhere. Otherwise pretty solid doctor/​glasses store.

I went in for an annual check up and the entire examination was only 20 minutes. The doctor was rushing to get somewhere so it was not thorough to say the least. The doctor did not even dilate my eyes, which is part of the routine examination. On top of that, I was charged additional 60 dollars for the contact lenses fitting, which I did not even ask for it. The fitting lasted 2 minutes. It took longer for me to put them on than for the technician to look at my eyes. When I received the bill, I can’t believe that they will bill the insurance company approximately $ 250. The overall experience was unpleasant and I would not recommend it to anyone.

Dr. Sinoway and the ladies up front are top rate! I’ve been a patient for several years now and am always greated by name upon my annual checkup — yes, i have an appointment, but personal details (trips i’ve taken, place of emplyment, etc) are always brought up during small chat. Dr. Sinoway is very easy to talk to with questions and concerns and gives clear answers. I’d recommend to anyone looking for an eye doctor!

I recently gave in to a fit of birthday-​induced vanity and decided to become just a little bit less bespectacled. Yes, that’s right, I was getting contact lenses. I called up my vision insurance, (VSP) feeling like a fancy adult for having such a thing and got referred to this office based on its proximity to my work. I have had some less than pleasant eye-​care experiences in the past with pushy or disinterested staff, but everyone here was very nice, helpful, hell even clear on the phone.
Of all random things, I almost fainted on the optometrist when he first put my contacts in. Embarassing! I felt like some sort of dainty victorian flower. He talked me through the light-​headed spell like it was no big deal and went on to be very helpful, informative, easy to discuss things with, etc. Would definitely recommend for your eye-​care needs. Prices aren’t exactly cheap, but they have a lot of loyalty-​program-​style deals to keep you coming back.
If that wasn’t enough to win me over, they send you an email confirmation a couple days before your appointment. The tech-​loving, phone hater in me was overjoyed. Highly recommended.