It’s Easy

The professional, squared-​away staff does exactly what you’re paying through the nose for: a speedy turnaround on that passport you need ASAP. I was a little put off initially by the perceived bitchiness of the young lady fielding the majority of applications (she never once made eye contact with me during our entire interaction), but once I was called I realized her discontented stoicism was due to the zillions of idiots and incomplete applications and other annoyances she must have to deal with everyday. I, on the other hand, had my shit squared away, ready to go, including my checkbook (no credit cards). Easy peasy. Ten minutes there, wait a week (in my case, that’s what I paid for) and voilà, a new passport ready to be picked up. Thank you very much. Off to Mexico.

They are beyond rude, incompetent and disorganized. Does anyone here have any idea what they are doing? You can find a better company with MUCH BETTER customer service out there, I am sure of it!

This office of It’s easy is just not good. I found them unprofessional and disorganized. There seems to be only 1 person able to «serve» customers and he tries to serve as many as possible at once — with the obvious result of confusion and delay.
The other branches may be fine but avoid this one in Rock Center.

I call this place «It’s hard» because it certainly is not easy… This biggest problem with this joint is communication. I recommend doing it yourself if you need a visa — or going directly to the consulate in that country. Do not waste your time here!