I bought a pair of earrings online months ago that I have never been able to get into my ears. These 4 gauge steel earrings need a pair of special pliers to open them. I have the pliers, but I’m a big fat sissy and I couldn’t get them to work. So I stopped at this shop to see if they could help me out. The gentlemen behind the counter said that he could get them in for me and that in return I could just give him a tip. AWESOME! Not only did this guy agree to help me get my earrings in, but he also ran down the street to borrow a pair of autoclaved reverse pliers to get them in. Thanks nice guy!