Horizon Window Treatments

Unreliable! First appointment — they called 30 minutes before the appointment to reschediule because they were double booked (just realized that?) New appointment was made and confirmed. They failed to show up, call or respond to texts.
Feel free to use them if you have time to waste

I am currently in the process of trying to complete an installation with Horizon Windows. I initially contacted them on March 17^th, 2016 and received a quick response to set up an appointment. On March 21^st, Roie Mesilati came to my apartment to take measurements. That part of the process was professional, I left the meeting feeling confident that they were going to do a good job. Roie seems to be sharp and I liked him. I chose drapes that matched my existing drapes to complete the look in my apartment and installed 2 new rolling Solar shades. The total cost of the job was $ 7,621.00. They immediately took $ 3,810.00 deposit (50%) as described.
Fast forward to May 11^th, «Installation day» which was this week. Two installers came, who were friendly. I was somewhat concerned that I had to coach the installers on how the set up was supposed to be because this was already discussed and explained with Roie, but he was not there at the installation. So I was having to work with the installers very closely and in effect start over explaining what we were doing.
They installed my 2 rolling solar shades without incident and a cord driven drapery track that should hold my new drapes. Unfortunately, the drapes that I had ordered were not correct. Somehow, the color got completely screwed up and they came in a dark blue, which stunned me because I had clearly stated that I wanted them to match my existing drapes in another room which were off white, and we went through a very specific swatch matching process. I have no idea how this mix up occurred, and it is now basically down to a ‘he said — she said’ situation on how the color mix up occurred between Roie and I.
I have scheduled a return visit for Roie on Monday, May 16^th, so that we can get the color of the drapes correct and get the job completed to my expectations. I will update this post immediately for the work that they provide and how they handle this situation. It is possible that this review will elevate to 3 – 4 stars if the work is completed in a satisfactory fashion or above my expectations. To be continued…

Great experience with Louie installing my custom curtains. He was fast, professional and cleaned up after he was completed. Vacuumed all of the debris as well. In and out in an our and very happy with the results.

I recently purchased an apartment in FiDi and the resident manager had recommended using Horizon to install window shades/​treatment. The entire process was quick and seamless which made things very easy on me since could not devote much time to it. The person who scheduled a consultation was easy to work with and sent over Medina who was extremely polite, well informed, and efficient. She measured all of my windows and then we discussed some options that would fit the aesthetic of the apartment. She listened to some of my preferences and we came up with a budget friendly concept that I was very satisfied with.
Since the apartment had no furniture at the time, installation was extremely quick and easy. The technician arrived on time and was cordial.
I am very happy with the result and recommend using this company.

Horizon Window Treatment is a great organization. I ordered blinds for my apartment about a year ago and have nothing but positive things to say about them. They come and measure your windows and give various options (price and style) so you can choose what works best for your place. Timely ordering and installation process. I wasn’t even at home the day they came to put them in and they look great. No hassle service. I’ve now decided to add black out shades for my bedroom and am ordering through Horizon. Medina is one of the best sales people I’ve had the pleasure of working with. request her and you won’t be disappointed.

I moved to Manhattan (Soho area), and It was my first time buying window treatment (solar shade motorized treatment). I called horizon, as I was referred by a few of my friends, and also saw it on New York Post, as it was featured as the best window treatment company in NYC. Horizon offers a complete service, unlike other vendors who advised I hire a separate electrician. Horizon made it much easier and convenient to complete my vision. The drapes took 4 – 6 weeks as promised as with anything custom.
The designer was very knowledgeable and professional, and priced out several options for me without being pushy, unlike other typical salespeople. It was her great idea to get white sheer drapery on a track to separate my bedroom space from my living room space (I live in a studio, so this made it feel like a one bedroom). The Installers who came 4 – 6 weeks later were friendly and respectful.
I will definitely be using their company for future projects, as I couldn’t be happier. Thank you so much!!!

Do not use this company! There are so many other window treatment companies in the area. They’re really nice and accommodating until you give them that deposit to start the work. The come and go with out notice based on their own schedule, the workers they sent are so low class that he was arguing with his boss on the phone and kept threatening to quit right in front of the customer!!! The installation is so poor that the shades do not close evenly and there are huge gaps in between the shades! When I contacted them to get this resolved after spending almost 25k, they wouldn’t budge! Now I’m stuck with this horrible gapped shades where the sun peaks in every morning and wake me up! Help!!!

DISGUSTING PEOPLE.
The installer they sent was a creep who kept staring at my chest and asking me if I lived alone, when my husband was coming back. It got so creepy I hid in a back room. After this creep left, I noticed my 9k camera was gone.
I’m filing a police report.
I called Eric the piece of crap owner this morning. He SCREAMED «F U BITCH» and hung up on me.
DO NOT HIRE THESE PEOPLE. DO NOT!!!

Unfortunately I cannot recommend them. The salesperson did not specifiy what we ordered correctly on our invoice and the fabric they installed (after 4 weeks delay) is similar to what we ordered but not the same. We sent photos to the manufacturer and they agreed that what was installed was not the sample we selected. This didn’t have any effect on Horizon, as they still insisted they installed what we selected. Since the order wasn’t clearly documented we couldn’t argue much more. I don’t trust them. Make sure they specify all details you want on your order.
In any case I recommend getting shades with metalized fabric backing. It works very well at keeping the sun and heat reflected out of the apt.

I hate my Hunter Douglas window treatments (see my review), but I sure do love Horizon Window Treatments. They measured everything perfectly, show up when they say they will, did a perfect installation job, and are very pleasant.
I walked in their door demanding Hunter Douglas, because I thought they were worth it, so that choice is 100% my fault. But every time the stupid blinds break, which is often, Horizon comes to the rescue.
Oh, and I am grumpy and obnoxious whenever I call Horizon for repair service, because I have pieces of my ridiculously expensive blinds in my one hand, my phone in the other. (Not a good reason to be a bitch, but I am what I am.) Still, they are nice to me.
Thanks, Horizon. You’re the best.

Hate to write a really negative review, but very compelled to do so. Fact pattern:
–Salesperson visited apartment, took incorrect measurements, incorrect contact info, took 2 months of consistent calling just to generate a quote (how???)
–Takes two weeks longer than expected to get shades ‘in stock’.
–Work finally started. 25% of installations didn’t fit (see first comment). Had to reschedule.
–Follow-​up to install mis-​measured bedroom shades was cancelled two hours after they were supposed to show up due to miscalculation of another job
–Finally had work completed today. Installation guy was really nice w/​my wife and mentioned they have had issues like these in the past.
Net result is a ‘custom’ job that should have taken max 6 weeks to complete took roughly 4 months. I asked them to propose a small discount to reflect this inconvenience and the salesperson, who we had not heard from in months, decided to reach out, share some nonsense logic then inform me they would not budge at all. I’m not one to ask for discounts, but I do think this level of work should be done by professionals.
Stay away. You won’t be happy. Judging from other reviews on this site, I’ll probably get some ‘intimidating’ calls from the owner. Fun stuff…

Couldn’t be happier with my solar shades. I run a very quality oriented business and the well being of my clients is essential. I knew I needed something in the glass windows to minimize the sun heat but had no idea where to start. I had the pleasure of working with Medina. She was extremely professional, knowledgeable and most importantly, HONEST. She gave all the pros and cons of every option imaginable. The measurements were done on the spot and the installation seamless.

I had an excellent experience with Horizon Window Treatments. As a returning customer, I was given a 10% discount. My sales rep, Medina, was top notch. She was very knowledgeable and helped me figure out the most appropriate and inexpensive shades to suit my needs. She is also highly aesthetic and helped me choose a minimalistic shade then figured out where and how to place it for the most stylish fit in the room. Medina took the measurements herself and everything fit perfectly. Plus, she’s beautiful and and personable.
Though I had originally inquired about one of the highest end products, I ended up purchasing something much lower on the price scale and finally I can sleep perfectly as my room is blacked out. She made me feel very comfortable and was never pushy about products; she made sure I was satisfied with my decision and even encouraged me to compare prices with other vendors. Although Horizon was slightly more expensive then some places, I feel confident that Medina’s input on helping me make the right choice for shades and placement were well worth the difference. Quality counts! Also, the order was completed quickly and the installation was seamless. Overall, I highly recommend Horizon Window Treatments because of the experience I had with Medina.

Brilliant service!!! We used them eight years ago and again in our new apartment six months ago. We sold our previous apartment with the installed motorised shades, which turned out to be quite a selling point. Roie Mesilati, the head of sales, was very knowledgeable, personable and incredibly competent. He advised us based on our needs. We are very happy with the decisions reached with his help. We would use them again and again and again.

I am a interior designer in New York and I was in the process of finalizing my clients with the last finishing touch of window treatments. I called Horizon and gave a very short urgent notification to schedule for a consultation. The next day, a women representative named Medina came over and I was extremely impressed on her knowledge of window treatment. She was very straight forward and gave fair prices. She was intentionally only suppose to do motorized solar shades for the living room area but my client met her and was extremely impressed that she asked to measure all the windows and to give a quote. The same day she delivered the quote as promised and applied a generous designer discount for my client.
Two weeks later, Horizon had called to schedule an installation and having them rush ordered for me as they were aware of how imperative it was to get it done. She did the entire apartment with a total of 4 extremely large shades. The measurements were perfect and the job was done beautifully. I highly recommend Horizon window treatment and will definitely be using them for future projects. Thank you so much again Medina! :)

Wow. To say that I am appalled is a complete understatement. After I posted this truthful 1-​star review, I must say that there has been a series of ridiculous events.
1. The day after I posted this review, the owner Eric called and asked me to take down this review. He stated that my review would have a negative impact. Well of course, since I went through a 1.5 month ordeal of unprofessionalism. I said that I’d consider taking down the review, but I ended up not doing so.
2. Fast forward a couple of days and Eric called me back again to ask me to take down my review.
3. Today, I logged into my American Express account to check my recent transactions and realized that Horizon Window Treatments charged me $ 268. According to Eric, they were not going to charge me the rest of my bill because of all the unfortunate events that had happened to me. Instead Eric, the owner, went against his word and charged me the full amount (not even factoring in this so called listed 15% discount for Unilocal users).
I called American Express immediately to dispute this charge. Horizon Window Treatments. Not only are you unprofessional, you are a shady company, and an embarrassment. Don’t think that you can get away with cheating your customers and then trying to hide the truth.

This company definitely has some good and some bad aspects. I bought shades from here 4 years ago and have spent years trying to get warranty paperwork from the company since the long warranty was one of the reasons I bought from them. As soon as I placed the order, I found it impossible to get their warranty in writing. I still do not have it. But, at the end of the day, they have always worked with me to resolve any issues that arose.
It took a very long time to get my shades delivered but I will be truthful and say they offered me a nice discount to help compensate for the excessive delay.
Over these 3 years, one of the shades has been with them more than in my home because it has been plagued with problems. However, as frustrating as that set has been, Horizon has ultimately worked with the manufacturer and resolved the issue each time. The workers they send to install and deliver are very nice.

Unprofessional and unreliable people. Please beware of the reviews and do yourself a favor after reading how horrible their customer service is and don’t use them. Go with a professional company. They are a hassle to deal with. They don’t call you back, super busy and disorganized.

I had three different companies come to my apartment to show me fabrics, talk about styles and give me price quotes. The Horizon rep who came out was really terrific… had great suggestions… was very personable… but not overly-​sales-​y. I liked them a lot. I asked if there was anything we could do to bring the price down. They said they’d talk to their manager and get back to me the next day.
About a week passed… I contacted them again. They apologized for the delay… said they’d get back to me. Never heard from them. So… since one of the other companies had fabrics that I liked, a responsive rep, and prices comparable to Horizon, that’s who I went with… the other company.
Maybe this particular Horizon rep has enough business that they don’t need to be responsive to customer requests/​questions?

Very happy with my experiences. I had electric blinds installed for my floor to ceiling windows in my bedroom. I really did not know what to expect and there was little explanation of the process. At first it was quite disconcerting when the electrician is making huge holes in your walls, but as he placed the blocks of dry wall back and started to cover and paint the walls again, I started to breathe again. He was extremely professional. Cleaned up afterwards and the drywall is perfectly smooth again.
I had metal beads placed in the living room and it is just gorgeous.
They were always punctual and if running late, a phone call was made.
Another girlfriend decided to go with another company despite my recommendations. Her blinds sat in the box for almost a month and took multiple phone calls and threats before someone came to install them. After the installation, the blinds didn’t go all the way to the floor.