Honda Manhattan Service

Where do I begin? I give this location 0 stars, one of the worst experience ever .I took my car here with a problem after my 7^th time and more than 2,000 dollars spent. My vehicle still has the same problem. The end result is me having to tow the vehicle from New Jersey where we almost got into a big accident to this same Honda location because I already paid for this to be fixed, and I’ll be damn if I start from scratch at another location. I am now left with no alternative but to take them to small a claims court and contacting someone higher than the manager that has not been any help.

Horrible service center. They’re charging you about 5x the price you could have the work done elsewhere. I guess you’re just paying for the Manhattan location.
Definitely avoid this place and save a lot of money by going elsewhere.

Wish I could give it a ZERO. Worst dealership in the world. Stay away from these crooks. I took my car for repair. Unlimited unprofessionalism. They gave me an estimate 6 days later, it was 4x higher than the one from Honda in New Rochelle, they never placed the license holder back on, they replaced the bumper with a scratched one, they never changed the internal part of it (you can see from the inside they left it as it was), despite multiple calls and hours on the phone the manager never called me back. Just stay away from this place.
Last time we are buying a Honda car.

The service center is overprice they like to email you coupons and in the terms and conditions it states if you find a better coupon they will honor the price except they don’t honor the price of the coupon they say they can’t match it and give you some crappy excuse as to why they can’t match it.

As good as the sales team was at Honda Manhattan was, that’s how bad their service team was. I bought my new 2016 HR-​V, and immediately after driving off the lot, I noticed that there was a rattling noise coming from the front of the driver’s side of the dashboard when going over bumps. I let our sales manager Tubby know about it the next day when we went to drop off the title for our old car, and he set us up with an appointment the following Saturday.
We brought the car back for our appointment and were directed to see Miguel at the service center. When we got there, we waited over 20 minutes to see Miguel. He was radioed several times, and when he finally arrived, all he did was refer us to a service manager named Carl. I explained what was going on to Carl, and he had us show a service tech named Francisco the problem. Francisco asked me to open up the driver’s side door and bang on the dashboard by the air vent to see if it made the rattling noise when I did. It did make the noise, and his explanation was that «these cars are mostly made of plastic and that’s why they make these kinds of noises». To demonstrate his point further, he took us over to a CR-​V that was also in for service and did the same thing to its dashboard to show that they all made that noise.
Despite Francisco’s dismissive explanation, he still offered to take a look at our car to make sure nothing was actually broken, so we left it with him and went about some errands in the city. After several hours, nobody had called us to let us know what was happening, so we went back to the service center to talk with Carl. He told us that Francisco had looked at the car, but didn’t find anything wrong. He also said that even though they acknowledged the presence of the noise, since nothing was broken, and there was no service bulletin issued by Honda, this would be classified as a «nuisance», and they wouldn’t be able to do anything about it without charging us.
Carl’s explanation didn’t make much sense to us since this was a brand new car with less than 30 miles on it when it was purchased. We had also reported the issue the day after we took possession of the car, so there was no way it could have been anything but a manufacturing issue. These types of things happen with new cars, and are supposed to be covered under the warranty whether a recall has been issued or not. We were very frustrated that we had spent the better part of our afternoon waiting for the car, only to have nothing done. Rather than argue with Carl, we went home.
We were not at all satisfied with what happened at the service center, so we made an appointment with Millennium Honda in Hempstead, where we had taken our Fit for its recall repairs. We were very happy with their work, so we wanted to see what they could do for us. We met with our service manager and showed her what was happening. She immediately noticed that the dashboard was a little loose in the corner by the windshield, and said she would work with the service tech to get it fixed. We left the car, and about 90 minutes later, we got a call saying that it ready for pickup. The pin that the dashboard was resting on was misaligned and had to be adjusted. The repair was fully covered under the warranty and we were not charged.
After having such a great buying experience, we were really disappointed that our experience with the service department was so terrible. It left us with such a negative impression that we are debating not even taking the car to Honda Manhattan for its year of free service. I’d rather take it to people that I can trust and pay for it than deal with this place.

Excellent service!!! Carl Feoli was professional, courteous, truthful and very straight forward. Carl has all the qualities that a customer can ask for. I will definitely bring my 2007 Honda Pilot back to Manhattan Honda Service Center due to my experience with this Honda Representative.

Not sure if this place is under new management, but something has definitely changed. Took my car in for what I was told would be an 90 minute to two hour wait and ended up wasting 4 hours on a Saturday that I will never get back. I would have been okay waiting to pick up my car in 4 hours if I had been told the wait would take that long. Instead I was «reassured» repeatedly that it would only be 15 – 20 minutes” longer. I guess it’s shame on me for stupidly believing what the people there said. It would have been faster for me to drive to Jersey to get my service there.

I took my car here for a parts recall and sat in their lobby for four hours. I didn’t really mind that, it’s just part of having a car. It took them 30 minutes to get the car out of the garage, which is annoying but honestly doesn’t really earn them a one star review.
My problem was what happened the next day.
I had brought our Fit in for a parts recall. The car is about eight months old, is garaged, and only has 3500 miles on it. It’s clean, runs well, and gets me and my family where we need to be. So don’t mistake this review as something that reflects poorly on Honda automobiles, which i adore.
The next day, we were rushing to get our 11 day old baby into the back to go to his two week checkup at the doctor. It’s January, and with the wind chill, it was probably about four degrees outside, where I had pulled the car around to minimize the time the baby and my wife spent outside. We struggled to snap his car seat into its holder before realizing that the front seat had been pushed back for I assume the maintenance the prior day.
What we didn’t realize until the car started moving was that they had uninstalled the car seat base — the part that you click the actual seat into that secures the baby during the drive. Now for all you city people that don’t have or want kids, that’s fine, I get it — but this is extraordinarily dangerous to the point of being criminally negligent. If I had taken a sharp turn or swerved for whatever reason, the seat — and our eleven day old child — would have turned, slid, or tipped over. Again, this isn’t just an oversight, this is CRIMINALLY NEGLIGENT. A newborn could have been significantly injured or traumatized because the employees here were either too lazy to re-​install a carseat or simply neglected to inform us that the seat had been uninstalled. I cannot overstate what a bad practice this is because we’re not talking about a bad burrito or an inauthentic ceviche; this could have seriously injured a child.
They sent us a customer service email just recently and I expect to be even more forthright therein, but I think I just wanted to get this off my chest and let you all evaluate whether or not you want people like this servicing your car.

No! No no no no no no! Please do NOT go here!
The staff is really unfriendly, especially when they overcharge so dramatically that you can pay $ 1,000 for $ 100 worth of work! Please go to an independent mechanic and forget about this place that gives Honda a bad name.

Don’t waste your time here. A simple oil change and inspection took over 3 hours. That is not including the extra 30 minutes it takes to actually get your car into the service garage. Tack on up to 30 minutes more to get it out. Scroll through the other Unilocal reviews, you’ll see this isn’t an isolated incident. Their «express service» is a lie.
Customer service could also use some work. No one bothered to find me in the waiting room and explain the delay. Even worse, it is next to impossible to speak to a service manager. After several attempts, I spoke with Eddy Yoo (manager) who promised me a partial refund but then never followed up. Steve Tancona (general manger) contacted me to discuss the poor rating I gave on the automated Honda phone survey. I missed his call and he didn’t return mine.
I received faster and better service at the DMV. Bottom line, go somewhere else.
P. S. Did you notice that every review for this place is either 1 star or 5 stars? I doubt the 5 star reviews are written by actual customers. In fact most are written by people that don’t live in NY.

If I could give zero stars I would. I scheduled an oil change for 12 pm today (8÷3÷15). I arrived at 1140 am… I had to wait to talk to an advisor at 1215 pm. Then I’m informed that the technicians are at lunch (from 12 pm to 1 pm) and the earliest I could have the car is 230 pm. I indicated at the time of the appointment that I would be waiting for the car. Why did they book my appointment for 12 pm if no one would be available for the oil change?
I guess I dodged a bullet with this place given the dishonest practices reported by other reviewers.

Excellent customer service. I drove from Massachusetts I had problems with my Honda CR-​V. The manager Mr. Yoo and Mr. Louis were very helpful and they were able to diagnose my car and they gave me detailed report.

There may be no coming back from the heart of darkness that is the Honda Manhattan service center. Like a snail crawling along the edge of a straight… razor… and surviving.

This is by far the worst service I have ever experienced!!! I would never recommend this place unless you have money and time to throw away. If you do, then this place is for you.
It all started with a life threatening recall that I needed for my car, so I called up Honda of Manhattan to make an appointment for Saturday 3÷13÷15 since it was so close to where I live. I figured, I’d just bring it in, have the airbags and ignition recall taken care of and be on my way. When I initially called to make an appointment, they said that it was a two-​step process where I would have to leave my car so that they can get the serial numbers to the airbags and order the parts. The service advisor said it would only be 2 – 3 days before they get the part and have it installed. Since they already had my car, I told them they could hold onto it since I didn’t want to make multiple trips being that it would only be a few days. One full week had passed and I didn’t hear from the service center, so when I called, they said that the reason my car wasn’t done was that the service advisor, SAM, was in an accident causing the delay with my car. I couldn’t believe that my car just sat there a whole week due to one individual’s personal situation. When I did get a call back, SAM apologized and instead of addressing the recall, he said that my car needed a drive belt, front and rear brake pads with rotors, 4 wheel alignments, rotate and balance tires, and a new battery. Now how is that possible when I just had new brakes done to my car 3 months before at Firestone along with wheel alignments, and had a brand new battery replaced at Midas about 2 months before I brought my car in? Hmmm. Makes you think doesn’t it? I told him that I’d love to see that list because I just recently took my car into Firestone and Midas within the last 3 months before I drove it to Honda of Manhattan. Not to my surprise, I didn’t receive the email and as many times as I requested it, it miraculously vanished. While waiting for this email another week, I still didn’t hear anything about the recall, so I called again and complained. During this time, I was kept on hold for 21 minutes before I was hung up on. During my wait, Sam called me on the other line and left me a message apologizing once again that he was working at another Toyota/​Honda dealership and wasn’t around to handle my car. I was so angry that my car just sat there for two weeks without it being worked on for what I initially brought it in for on top of the fact that this so called laundry list of service that I needed was never once mentioned again. At that point, I picked up my car from their facility and called the manager complaining about what had just happened and that I did not want Sam touching my car after this whole incident. They assured me that he was let go because apparently he’s been doing this to several customers and that the facility has had six managers in the past and now they’re under new management again. That being said, I requested that the recalls that I originally brought my car in for be taken care of. They then asked me to bring my car in again since they couldn’t find any information on my car and needed to get the serial numbers from the airbags. This is beyond ridiculous at this point! I decided to call 5 other Honda dealerships to see how they handled the airbag recall and not one dealership said they needed the serial numbers. They only needed my VIN# which can be taken over the phone and they would call me when the parts are in. I finally got the recalls taken care of from a Honda dealership an hour away in Long island (Honda of Manhattan is only a 10 minute bus ride across town) and only took two weeks from the time I called them to order the parts and two and a half hours to get the job done. No two-​step process! I don’t know where they got this process from, but my hunch is that they just want you to bring your car in so they can tell you that you need all this work done to your car and rip you off. I literally wasted two months (3÷13÷15−5÷8÷15) before I walked away in disgust while it only took the other place two weeks to get the parts and two and a half hours of work.
To top it off, as I’m now reading everyone’s negative reviews about this place, I came across Erica H’s review that was written on 1÷9÷15 who also had a bad experience. She mentioned that she was overcharged by «SAM» who was let go since he’s been doing this to several customers. WOW!!! So SAM was let go back in January 2015, meanwhile I dealt with SAM who obviously tried to rip me off during March-​May 2015 and management told me the same exact thing that they just let him go due to his fraudulent activity with several customers. Something isn’t right here. What is going on??? I never had anything but Honda since 1987 due to their reputation. This isn’t the Honda I know and trust. #Honda of America #Consumer Protection Agency #BBB

Quick in, quick out. Only thing was they didn’t have the espresso machine, lol. Staff very professional. This is my third time coming here and every time was a pleasure.

I went to have my turn signals fixed after my car was broken into. While they were at it, I thought they could copy my (non-​chip) key. I called for two days before getting a call back that my car was ready. Turns out, they had not fixed my turn signals, but they had re-​keyed my car, to the tune of $ 167. Then the guy told me fixing the turn signals would cost $ 800 or more, and he knew someone who would buy my car from me. I think I got taken for a ride. In the 5 years it’s been since I owned a car, I forgot the hazards of owning a car and being a woman! Never again.
Addendum: I have since contacted the manager regarding the ridiculous price for copying a key (my locksmith copied it for $ 5). He said that they will be sending me a refund check in 7 – 10 days. Will update once check is in hand!
Update: It took 3 months in all, but they did refund my money. So i have amended my review from 1 to 2 stars.

IF I COULD LEAVE NEGATIVE STARS I WOULD.
Hands down the absolute worst car experience I have had… and it’s not over yet!
I brought our car in for an expired sticker as well as having the sensors that were cut out of our bumper replaced. The car was there for almost a month. It was finally ready and I went to pick it up. The charges were almost double what the person I had been dealing with, Sam, had told me they were, even after my insurance deductible. Turns out Sam had been doing this with many customers and was let go.
I left the garage and when I was almost home realized there was no new sticker on the car. I was certainly charge for the inspection. I had to turn around and drive all the way back and wait for the inspection.
A few days later my husband complains and about the sensors not working. So, I call them. Seems they somehow managed to replace the sensors, but not hook them up and that is another part and more labor. The new guy says he will let me know when the part is in and also contact my insurance guy. I hear from no one, so call. He says he couldn’t reach my insurance person. I call him and he never heard from Honda and says he can go anytime. I call back Honda and am told they will be in touch. That was early December. My insurance inspector to this day has never heard from them nor have I.
Today I spent half an hour waiting to talk to someone on the phone. No one was available and the person who books appointments there was nice enough to send an email asking someone to call me. I am assuming it will be another month before I hear from anyone.
HORRIBLE SERVICE ALL AROUND FROM THE SERVICE GUYS TO THE AUTOBODY GARAGE THEY WORK WITH. I WILL NEVER EVER GO BACK THERE AND IF THIS CAR WAS NOT LEASED AND THE INSURANCE COVERING THIS I WOULD EAT IT AND GO SOMEWHERE ELSE. JUST AWFUL.

Waited 3+ hours for a NYS inspection on a 5 year old Honda Civic they said would take 40 minutes, and they tried to sell me things I didn’t need in order to «pass» (e.g., $ 40 wiper blades). Every time I asked for a timing update they said «a few more minutes,» had to speak to the manager just to get my car back. Will never go back again.

Honda Manhattan saves the day.
Went in for service here after my Honda Fit broke down on the interstate. What started as a rattling noise in the engine turned into the a full breakdown of the electrical system. Had my car towed in to these guys. Took a while to diagnose but the mechanic was finally able to confirm that the shield on the catalytic converter had broken loose, dislodged a wire and caused the breakdown.
Here comes the part where these guys really saved the day. I wasn’t 100% happy with the explanation I was getting out of the service representative. When the manager, Joe, heard this he swooped in, had the car put back on the lift, and had the mechanic walk me under the vehicle and show me exactly what the problem had been and what work had been performed. Total transparency and clear communication — exactly what you want from a mechanic. And then to underline how much he values his customer, Joe offered me a refund (I talked him down to a steep discount — it’s not about the money for me – it’s about the relationship and the integrity).
I understand that Joe is working hard to make sure this service center satisfies all his customers. He reads the Unilocal reviews carefully. But if you have any questions about what your car needs, just ask for Joe before you leave the shop. He’s a man you can trust and he’s on your side. I will certainly be coming back to these guys.

Terrible!!!
Went here 2 weeks ago for a rattling noise on a brand new car. Technician drove with me so he can hear it and was asked to bring it back with an appointment so they can dedicate time to finding the problem.
Came here today with a appointment and they are asking me to leave the car so they can get to it when they are free.
What’s the point of the appointment?
I could have left it the first time if I could get by without my car.