Highbridge Car Service

I spend over 500 a month on this company’s service and the drivers are the most undependable and unprofessional group of people I have ever worked with. They make up prices as they go and decide on the fly they don’t want to take credit cards and rarely speak English even enough to understand the address of your location. The one star is for the very sweet dispatcher who try’s her best.

TERRIBLE! I live in Hudson Heights and if I had a serious need for a cab, I would call them but not anymore. Different drivers charge you different fares for the SAME TRIP. And every once in a while you will get into a car with the putrid smell of BO and urine. The dispatcher will yell at you. The drivers don’t know where they are going. You’re better off calling ANYONE ELSE.

They are great. I live in Hudson Heights where there are not many yellow cabs, so I take them all the time. I travel a lot and use them often to get to JFK or Newark Airports. Never a problem! If you call the dispatcher a few hours before to prearrange, using a credit card is never a problem. Dispatcher is alway courteous and nice. Drivers are nice too, and cars are clean. Not so cheap, but rates are reasonable and they are reliable.

Worst service for highest price. They are cheap and try to rip you off.
They try to take advantage of children by charging them higher prices.
When you call customer service, they get mad at YOU. Very insulting.
I recommend you avoid giving Highbridge the pleasure of serving you at all costs.

NEVER EVER use this company for an AIRPORT RUN. Here’s why:
Highbridge is simply a group of independent contractors operating off of a dispatcher and business cards. As a result:
1 – Not ever car has EZPass. Mine didn’t.
2 – Not ever car takes credit cards. Mine didn’t.
3 – Not every driver KNOWS HOW TO GET TO AN AIRPORT. Mine didn’t.
On December 11, I was picked up by Car 320 at 4:30am to go to Newark Airport. At 5:15am, right outside the airport, the driver made a wrong turn.
(He also drove over three traffic medians on the NJ Turnpike and was going to run out of gas if I didn’t give him $ 20.)
THE RESULT: We drove around for another ONE HOUR and 15 MINUTES. I missed my flight to a very important business meeting and my company wasted the ticket price. Then he took another hour to get me back home.
To date, my letter and calls to the office (specifically to Mirabel, who I was told is the manager) have not be returned. No way to do business, especially in this economy.

My company uses this car company and I’m not sure why. It’s not that cheap and the cars are pretty old.
A trip to JFK from UWS is $ 65 for a price example
The dispatcher is hard to hear when you are calling to schedule a car.
The good stuff is that they are pretty prompt and they don’t talk to you when you get in the car. (I like a quiet car, so this is nice)
They have ezpass (as everyone who drives in NY should)
Overall it’s a car service that is pretty reliable and that’s all I really need.