Hertz Rent A Car

The service personnel were normal and the car was parked right up front ready to pull out when we got there. Perfect!
Downside– price was $ 20 for 2 hours, then an extra $ 12 because it’s an oversized suburban… And then an extra $ 4 for tax. I also tipped $ 2 since it was ready to go when we arrived, no waiting. Wowzers… That was expensive.
Please note this review is for the hertz parking garage at 403 Lafayette street in Manhattan, NOHO area.

***FRAUD ALERT***
Assistant Manager Zam Khan charged me by calendar day instead of period of time as rental contract specifically states. I had car for 23 hours, was charged for two days. Hertz Corporate confirmed this policy by phone. Assistant Manager Zam Khan claimed to be unaware of this policy and defended it by saying «This is the way it has been done since we opened. We charge everyone this way.»
Contract states in section 7 «THE MINIMUM RENTAL CHARGE IS FOR ONE RENTAL DAY. RENTAL DAY CONSISTS OF CONSECUTIVE 24-​HOUR PERIODS STARTING AT THE TIME THE RENTAL BEGINS, OR ANY PORTION OF A CALENDAR DAY, AS NOTED ON THE RENTAL RECORD.»

Every time I come to hertz, they give me the following reasons for delay:
1. Phone reps promise cars when cars aren’t avail. So when it’s backed up, people with reservations have to equally wait as walk ins for car supply. What?
2. Computers are slow
3. There’s too many people
4. The car servicing team isnt moving the cars fast enough.
My thoughts
1. There’s an inherent issue and to root cause needs to be addressed by the company or senior mgt
2. If you can’t use the computer, use the paper documentation as a substitution and enter the info when the system isn’t clogged
3. What? Try to hire someone else to support. And there typically isn’t more than 10 ppl waiting. ¹⁰⁄₂ = 5 people between two people. 30 – 45 mins isn’t enough?
4. What? That’s not my problem
5. Stop being rude about all of this. The first few times I thought: oh they’re having a rough day, I’ll let them live. Now, they’re just rude.

WARNING: Poor Customer Service! Stay Away!
I am utterly disappointed of the lack of customer service at the Hertz location at 408 Lafayette Street in Manhattan. My dad and I stopped at this location due to a flat tire. The reps were unhelpful and advised that they can give us another car at a lower class we were currently renting but at the same rate and that they will charge us $ 9.99 per gallon for any gas that was not replaced. To avoid these ridiculous fees we expected at the bare minimum assistance with the tire change but NO ONE assisted.
The jack in the rental was horrible. The parking attendant affiliated with the garage Hertz shares space with assisted us by getting us a Hertz jack to use which was very helpful. Not sure why Hertz attendants could not provide the jack themselves but why am I surprised since their customer service is horrible!
My dad has been a Hertz Gold member for over 15 years and hasn’t ever had any issues with other Hertz locations! I clearly understand why this location received poor reviews from other customers!
I would highly suggest for customers to stay away from this location!

We had pre booked a car and turned up on time to pick it up with a credit card to pay as required, ready to go on a road trip to Vermont. They swiped my Australian credit card and then handed it back to me saying they don’t accept debit cards. I then had to call my bank in Australia and put them on the phone with them before they would even believe me that it was a credit card not a debit card. Then, despite admitting that it must be a problem with their system that it wasn’t recognizing it as a credit card they refused to find any alternative way for us to pay — telling us it wasn’t their fault their system had an error and refusing to try any way to help us. Two calls to customer service got us the same response — sorry there must be a problem in the system but no there is no way we can, despite it being their fault, help you pay in any other way. I offered debit card, cash, paying a cash deposit — literally any other way to pay. They were completely unapologetic and unhelpful and completely ruined the road trip we had planned. I will never ever use Hertz to hire a car in any country ever again. The complete lack of effort, I’m talking completely zero effort, to try and find a solution was astounding. I wish I could give them a negative star score to reflect our experience.

I rent from Hertz regularly. In general, I have had excellent experiences with Hertz. However, they should be ashamed of this location. Each of the last 3 times I have rented from this location, they have attempted to «upsell» me. I have never had that experience with any other Hertz location, including the LaGuardia location and the location in Battery Park City. However, at this location, each time I rent they try to charge me for things I never agreed to. The first time, I arrived and they told me the car I rented was not available «however for $ 25 more I could rent a better car». I refused and after some back and forth, they relented and «found» the car I rented. The next time, I very clearly asked about the gas policy (I thought it had changed but wasn’t sure). I was assured I would not be charged for a full tank if I brought the car back with a full tank (after signing up for gas). When I returned, they told me the policy had changed and thus I still owed for a full tank. I explained that I had specifically asked about that when I picked up the car — again, they finally relented. And now for the 3^rd time… I picked up a car today. I do not request Satellite radio. Sometimes it is in the car but I have never been charged because I didn’t request it. This time, they have charged me for it. I called the national number and they agreed I should not be charged but have said I need to call the local office. Well, the local office is not picking up the phone. I like Hertz but this branch is making me rethink my use of Hertz. Fortunately there are many other options, including Zipcar, that I’ll start using instead — unless Hertz does something about this location.

The people are extremely rude, the service is very poor, I would truly recommend to go to another Hertz (hoping they have another branch which is better!).