Hertz

One word: jerks.
I lived on the upper west side for 8 years and never encountered such unprofessional and ignorant staff of any business. They refused my temporary dc license saying I could have faked it, even though it had my picture on it and other ID with me. They asked me if my father’s friend who gave me a ride was my spouse and gave each other strange looks when I spoke in a language other than English.
I had a one week old baby in the car that I was trying to get back home to dc to see her pediatrician and being treated with such suspicion was outrageous.
Truly pathetic and truly simplistic thinking they were doing detective work. It would have been way better if they just did their job or quit if they hated it.
Shame on the staff — after making us wait for almost an hour they refused to give me a car or look at any of my other documents and the official dmv email.

Was planning a trip to woodbury tomorrow, we made a reservation a week ago, my brother went all the way to Brooklyn to show his drivers licence because he just got it.
Finally it’s approved, his account was credited $ 223 and received the key from Hertz.
He went to pick up after work the car and the card didnt work, so he called to find out whats going on.
After long wait, got transferred 4 times and talked to 4 people, finally someone knows whats going on and told us there was a mistake on the driver liscence’s expiration date, so whoever entered the computer put the issue date as expiration date.
Anyways, we were already waiting for an hour cold and pissed, the guy said he’d redo it again so we can pick up in about 2 minutes. Waited 10 minutes, bank was charged again $ 228, still not working. Called again, and was informed that the account info was changed, so we need to wait «24 hours» to get a new car.
So after all the trouble and charged $ 450 we did not get the car. The plan is canceled, we are doing nothing on the day off me and my brother took. This is the worst customer service i have ever experienced ever since I came to United States. The system is horrible, the staff is untrained, none of them know what they were doing. I will never ever again use this company and I will make sure none of my friends do.

I use Hertz regularly and this location (from which I live across the street) is by far and away the WORST Hertz location. The GM is unhelpful and rude. It’s a shame because the location is perfect but the employees make me want to never rent another car from Hertz ever again. I don’t like to leave negative reviews but this is the second or third time that I’ve had a bad interaction with this particular Hertz location. They’re moving to West 83^rd in Nov. 2013, if I were you, I’d avoid at all costs.

everything was fine. nothing great or bad about experience, but keep in mind that if you opt to use their ez pass they will add a large surcharge for the tolls so you might be better paying cash

This location is well managed and has a courteous and helpful staff. I rent from them regularly and have no problems. It feels like a neighborhood operation backed by a big company.

My god. I walked in. My keys were ready. The car was ready. The tank was full. There was no line. Yes, these are things you’d expect from a car rental place.
Tell that to the idiots at the 95^th street location who are unable to accomplish any of the above.
Great job!

There’s no Gold member board or counter. But I understand since this is Manhattan and office space is at a premium. There was just one person ahead of me on the line. I was served fairly quickly. The lady was able to pull up my reservation details when given just my last name. A couple minutes later, I signed the contract electronically and she radioed the lot attendant to prepare a car for me. The lot attendant immediately radioed back saying a car matching my requirements (a GMC Arcadia) was already prepared coincidentally. I was given the keys and was ready to just drive off the lot.
I was a bit confused when driving there to return the car. There’s no sign to indicate where to go. Fortunately, a lot attendant saw me and waved me into the garage. I then went into the office where they printed me a receipt and I was ready to go. Took about 2 minutes.
Just some things to nitpick. I was given 2 sets of keys and remotes. But they were all attached to a loop that couldn’t be opened. That’s a bit pointless.
Check the mirrors while still in the lot. In the Arcadia they gave me, the Plate Pass box was located right behind the rear-​view mirror which made it impossible to adjust the angle of the mirror. I had to lean my head towards the center of car just to see the rear-​view because of this. Had I noticed this earlier, I would have asked for another car.
Don’t use the Plate Pass for paying tolls. You’ll be charged the amount of the toll AND a service charge for each day of your rental. Unless you’re renting for just 1 or 2 days, you’re better off paying cash at the tolls.
There’s very few gas stations in Manhattan and they’re usually very crowded and pricey. Plan your trip accordingly and fill up outside the city if you can. I filled up in New Jersey in one of those truck stops prior to crossing the Lincoln Tunnel.

A friend and I were driving back to NYC and were supposed to drop the car off at the 95^th st location by 11 PM, otherwise we would be charged for another entire day!
So I called Hertz, and they said to drop it off at the 77^th st. location, which is open very late (maybe 24 hours???)
We dropped it off an hour late at 77^th st, and when they billed us, they had not charged us extra, and we appreciated it very much!
Also the car was nice and in good condition and all that, and the price was decent too!
Thank you Hertz.

EDIT Jan 2014: This location no longer exists, the building was sold.
Most car rental places are awful, so I’d like you to calibrate your expectations when you assess this 2-​star rating.
This is a non-​airport neighborhood location, so there is limited selection, no after-​hours return, a possibility that they’ll run out of cars, and no #1 Club Gold line. Everyone waits in the same line, even if all you want to do is return a car and get your receipt.
The service is slow, but keep in mind, they have to deal with the unrealistic expectations of their prissy UWS clientele all day– I certainly cut them some slack on that account. Get there early, allow extra time for the line, and stay Zen about stuff and you’ll earn some brownie points if you’re a repeat renter.
Negatives:
–No after-​hours return (their W 60^th St location supposedly does this, but I tried at 12:30am Sunday night /​Monday and the parking lot attendant turned me away).
–No accelerated Gold service
–Slow, long lines on weekends
–National across the street *does* offer 24-​hour return.
Positives:
–Their re-​vamped rewards program is pretty good and you can actually earn a free rental fairly quickly.
–Convenient to transit (½/​3/​B/​C)
–No airport facility fees.
–Cheaper than Zipcar and better availability during peak times (You cannot find a Zipcar on a weekend or holiday for same-​day availability).

No matter your destination, it will be safer and faster to walk or hitchhike than to take a Hertz Rental Car. And you will certainly save a boatload of money. We chose Hertz because of a New York State Bar Association 10% discount and this particular location because of convenience to the driver’s apartment. There is a direct competitor across the street, and I recommend going there because it can’t possibly be worse than Hertz. At 10:00 on a weekday, there was a small line that wasn’t moving due to inefficient workers. When we finally got to the front of the line with a good number of people behind us, one desk attendant chose to hold up everyone on the line including a customer being helped by taking the other attendant’s food order then proceeded to abandon the desk. Dumbfounded, I asked her whether she was really planning to leave instead of helping people, particularly right when we had stepped up to the desk. She replied, «I’m entitled to a break, and I didn’t call the next person.» She was leaving to get coffee, which should have been picked up on the way to work or delivered. Even if she were entitled to breaks, she should have waited until there was a lull. Her attitude just plain sucked for someone in the customer service industry and was more heinous in light of the amount of money Hertz robs its NYC customers of. We were quoted a price of $ 450 over the phone for a three day rental with the bar discount yet were ultimately charged over $ 600. The added charges for gas, insurance, and taxes ought to been mentioned in the quote. In any case, this is an outrageous price to charge and was made more so by the instrument of death of a car they gave us. The driver had requested a mid-​sized car. We were given a big American boat of a Pontiac that was dirty inside and out. Since we left when it was sunny, we had no reason to know the subtle way in which windshield wipers didn’t work. But, when it started raining throughout our trip, we realized that the wipers only cleared the windshield in one direction but not the other, such that there was no visibility. This wound up being a major problem when we were driving at night in a rainstorm on poorly lit roads. We could have crashed into road dividers, cones set up on a lane, and other cars, and we couldn’t read the signs we needed to navigate home. There was a major tractor trailer accident which killed eight people that night, and we very well might have been one of them. When we finally got back, this location was closed, and we had to waste more time returning the car to the midtown location.

This HERTZ Location is OPEN until 11PM Daily!
5 STARS for late and convenient hours! If you need a 24 pick up or drop off you’ll have to go to JFK, LGA, or EWR.
Plus it was part of Jimbo’s 4 Hour Bike Tour of NYC (see:
)
* click for pic: