Herald Towers

In the continuing Herald Towers saga, this morning we received a $ 20 bill for a 50 cent lightbulb. Even asking about this got a rude response from Melissa. This is after numerous cockroach problems. Our patience is running low.

I’ve lived at Herald Towers for over 4 years, and the experience was fantastic.
Convenience
This place is a hotspot for friends visiting from out of town. Penn Station and the LIRR is just an avenue away. There’s access to the Orange (B, D, F, M) & Yellow lines (N, R, Q), right outside the building.
You’re surrounded by shopping, and in every direction is a Starbucks. Macy’s Flagship store, and H&M Flagship are both right across the street, along with Zara, Uniqlo, and other outlets. One block over is K-​Town, which is great for taking friends out for karaōke & drinking. Petite Poulet, through the back entrance, is a fantastic, last-​minute brunch spot.
Staff
What makes Herald Towers great isn’t just the facilities, but the actual people that work there. The team works really well together, and I’m going to really miss them! Vicky, Lily, Jenson, Chris, Toúre, Klaus, Marvin, and Francisco were all very helpful & respectful. If you keep in mind that they’re fulfilling the needs of *literally* hundreds of tenants, you can understand that they’re doing a fantastic job, whether it’s: Deliveries, lock-​outs, guest arrivals, package coordination, and maintenance requests. Furthermore, Jessica & Melissa have always been available and responsive to answer any questions, and help coordinate apartment fixes.
Tenants
All incoming tenants are screened. Having lived here for 4.5 years, I can say that everybody I’ve encountered (even in the rooftop gym) has been extremely quiet and respectful. All of the rooms are insulated with thick concrete floors, ceilings, and walls, preventing any noises & disturbances.
The building
Tower Cleaners is in the basement, providing all your dry-​cleaning, and wash & fold needs. Gym & lounge are on the roof.
Rarely, you’ll see a roach (waterbug, which is dramatically different from a cockroach). Let’s face it. It’s New York City. Fortunately, Herald Towers provides an exterminator to spray kitchens & bathrooms on a regular basis. This is a preventative measure that they provide, free of charge.
Had it not been for exigent circumstances, I would still be living here. It’s literally the most convenient place to live in NYC — You can get so much done in under an hour (laundry, food, shopping), simply because of its location. If not for the sheer convenience of it all, the awesome staff definitely makes it worth living here.

This apartment is horrendous
I am embarrassed to say I stay here for 2 years, back in 2011 – 2013
So many problems I had while staying here that I couldn’t keep track of them all, just to name a few:
— apartments are small, outdated and overpriced
— security deposit won’t be return until months after you leave
— security and doorman are unhelpful, rude and do the bare minimum to keep their jobs
— gym was small and has barely any equipment, rooftop inaccessible 95% of the time
Do yourself a favor and rent somewhere else. Save your money and troubles

I’ve lived here for almost 2 years and have absolutely nothing but great things to say.
Amazing building staff; friendly door people who go out of their way to make sure you’re safe, and maintenance and management staff who always assure that any problems are fixed swiftly.
VERY clean building; I’ve never seen a single bug or rodent my entire time here.
Location is actually awesome, I thought I’d hate it but the proximity to the subway literally cannot be beat and there are actually some fun bars and good restaurants nearby if you look hard enough.
Apartments are very nice, not overly swanky but really good size and an awesome deal for the price. High ceilings, thick walls, very quiet and private.
Big laundry room that always has machines available and there’s a dry cleaner downstairs.
Awesome roof deck in the summer, and the free gym always has equipment available and is kept clean and well-​maintained. Gorgeous marble lobby.
They also do fun resident events randomly like free breakfast, music on the roof, holiday parties, etc.
I truly cannot recommend living here highly enough!

Having lived in this building for many years, Herald Towers is one of the best managed buildings in the city. The building is quiet, clean, safe, and centrally located. Repairs are completed the same day they are reported. All staff are professional and friendly. It is not a party building, and thankfully management does not tolerate late-​night madness.

DO NOT MOVE HERE. you will have to deal with inconsistancy lack of communication and a very obsurd and rude front desk personnel who will ignore you smash you and bash you and racially profile you. i have a video of her blunty ignoring my question and taking others questions should post this? yup i think i will.
this isnt first time. starting from day one while i was moving in one of my hangers poked her back when i was walking into the management office and she screamed and yelled at me to get the f out and that i was physically attacking her seriously? and no t only is she incompetent she drags along the maintenance guy prisco to talk for her because she doesnt even have the balls to confront me and give me my package?
oh and about packages. she delibriately «lost» and didnt register one of my packages so i had to go back and forth to the post office and filed claims and almost got fired from my job because the package was delayed because of the lady in the video. so i went to management and they said it was a «human error» way to cover up for your employees. bravo. (sarcasm please) and again today my package is right in front of my eyes and how dare she say i only got one package. dont effing lie to me you wanna lie then make it legit.
oh and dont believe the pictures you see. the long terrace? which had the BEST view and is way more valuable than the so called roof top deck? that place isnt even open to the tenants first of all, and the roof top deck DOES NOT look like the pictures. the flooring is all rubber and peeling and the old rusty plastic blue stretcher chairs are so crusty and old and cramped together…
oh and also front desk wouldnt let amazon prime warehouse delivery guy come up wtf? so our delivery got delayed and we had to pay a reissue fee.
and when you move in make sure the room is clean all cracks around the flooring are plugged. thisos where bugs come from and they dont really fill these cracks for you prior to move in. and also all the paint splatter that was on the floor and wont come off? yea they wont rebuff that for you either because it means all new flooring. which equals money
only reason i moved here was because its cheap compared to my apt that i lived in before this and its still on the same street…
there are a few staff here that arr nice and actually willing to help you. but because of those few rotton apples it makes everyone look bad. i have multiple friends that live here too and all have complained and had issues withthe beast lady but management and ownership seems to not care enough about their residents to actually DO something about it.
ill give one star just so that i cant post my comment. stupid Unilocal wont even let you post without giving it a star which is a waste of a star on somethig that doesnt even deserve one. ill give a star for my effort of posting this

[2 stars]
I am not being paid to write any of this, I just want future renters to be able to make an informed decision.
Tl;dr: awful management, nice front desk/​maint staff, building itself is okay. Overpriced. You can do way better.
THE BAD STUFF
— — — — — — — -
— Dealing with anything that involves management is an enormous headache. Need to add/​remove someone from your lease? Be prepared to pull hairs for a month.
— Management actually LOST our rent cheques one month, refused to admit that they lost them («we don’t know what happened»), and refused to reimburse us the cheque cancellation fees. The cheques were then later CASHED. What the F**K?
— You live next door to the Empire State building. Tourists and traffic everywhere, ²⁴⁄₇. Going for a run is a pain in the ass.
— Mgmt office is only open from 9−5pm, which is a pain for those of us who do not work 9 – 5 hours (read: many young people in midtown).
— Rooms have light switches but no lights, or wiring for lights.
— There are sprinkler-​like things outside the door, but when you sign the lease you learn that the building does not have a functioning sprinkler system.
— Leasing office people are not terribly efficient. Some of the agents take weekdays off, which is annoying when you’re trying to get questions answered or paperwork processed. My fedex’d lease somehow got bounced at security and the leasing agents took a «well, not my fault» kind of attitude, which is irritating when you’re putting thousands of dollars down.
— We were told that all units are equipped for wifi, but there was no cable tv/​internet outlet in the apartment, and we had to pay a Time Warner technician to install one.
— If you live in one of the inner-​facing units, I don’t see how you could get any sunlight since your windows face other people’s windows (check out the A-​B-​C wing layout to understand what I mean. We got lucky with an end-​unit in B-​wing on the 16^th floor, facing the street.
— Laundry is $ 3 a pop, $ 2.75 for the dryer. Double or triple this if you sort colours. Over the weeks, this adds up.
THE GOOD STUFF
— — — — — — — — -
[ no bugs ]
We have lived here for a month on a floor that has had cockroaches and bedbugs in the past (this is disclosed in the lease package), but have never seen any bugs.
That said, we are obsessive-​compulsive about cleanliness.
[ elevators ]
They are fast. Not air-​conditioned so they get a little stuffy, but you are only in them for 5 seconds, so who cares.
You are allowed to take bikes on the main elevators, but you have to enter/​exit through the back door on 33^rd. You can use your resident card to open this door.
I have never been stopped for carrying a large package on these elevators.
[ renovated rooms ]
Our room was renovated before we moved in. The walls and finishes are all well-​done. Floors are nice. Appliances are new, well-​sized, and all work well.
One small gripe: the oven was installed so tightly in the kitchen that opening the door caused it to scrape against the wall. We told mgmt about this. They asked if we wanted a smaller oven installed and we said no, we just wanted to inform them so they wouldn’t blame us for the wall damage.
[ gym ]
The gym is a pretty nice bonus. It is on the 25^th floor and air-​conditioned. It is not huge but there are ample machines, treadmills, ellipticals, and weights. I have never had to wait for a treadmill. I usually go in the evening around 8pm.
[ staff ]
Oh. My. God. I don’t know how they do it but this building must have the nicest front desk people and security staff in all of midtown. Vicky, Chris, Tourre, Jensen, Klaus — I’m not sure I’ve met them all yet, but they know your name within a day and somehow manage to build a personal relationship with every single person who lives in this building. They are phenomenal.
[ package room ]
The same people that man the front desk also take care of the package room, so sometimes they are away or need to take breaks.
The hours are great though — it is open til midnight so even if you get home very late from work, you can still pick things up.
You get an email and an automated phone call when packages get scanned into their system, usually within a day of delivery (but has taken up to three). To date, I have had one large Amazon Prime Pantry package be refused. If you order large stuff, let Melissa know ahead of time so she can approve it.
They will not take furniture or perishable food. If you want to do FreshDirect you need to make sure you are at home to pick up.
I think it’s just a matter of storage space and logistics for them — all reasonable policies.
[ other ]
Dry cleaning and UPS/​Fedex drop boxes in the building, which is convenient. Returning Amazon packages is a breeze.
Beautiful lobby, nice wall art, etc.
[overall]
Living here has not been a «nightmare» — it is actually quite comfortable. But I’m moving out because of management SNAFUs. LOSING our rent cheques? WTF? Not worth the headaches.

I lived in this place from 2012 – 2015. It was a terrible building. The carpets were all very old, and needed to be changed. The wall paper on each floor was also in very bad condition. The two ladies that work at the front desk in this building acted like they had a bone to pick with the world. Victoria, and I don’t remember the other lady’s name.
I would not recommend that anyone waste their money staying in this building. There are much nicer buildings in the area.

I really think this company buys off their negative Unilocal reviews. If you look at their google review page, that is a more accurate picture of what you’ll deal with if you rent here. Let’s see if they will buy off this negative review. I hope you pay lots of money to take this review off! LOTS!
Their leasing office is a complete nightmare.
The leasing agent managed to send out our rental lease to the wrong email addresses. The lease not only contained all the tenants’ names, but also our mailing addresses, our guarantors’ names, our guarantors’ mailing addresses, and our guarantors’ partial social security numbers. He said that my handwriting was difficult to read on the application, so he had misread my family name as something else. This caused him to incorrectly type my guarantor’s (my dad) and my email (we use our last names in our email addresses) as well as incorrectly write our last names in the lease. I quickly pointed this mistake out to him and he fixed our last names on the lease… but not in the email addresses… and resent the corrected lease to the same two wrong email addresses. Which immediately triggered my, «WHY IS THIS HAPPENING??» reflex.
Seeing how their application process requires that we send in pay stubs with THE CORRECT LAST NAME, and our driver’s licenses WITH THE CORRECT LAST NAME and I had sent all this information to his email address WITH MY CORRECT EMAIL ADDRESS, I don’t really understand how he was able to make this mistake, TWICE IN A ROW. The funny part was, before all this happened, I was in semi-​regular email contact with the Herald towers’ administrative assistant. Every email she sent me, she would cc the leasing agent.
Now we’re all at risk for identity theft because he sent our personal information to two strangers… TWICE
I would write more on what horrors happened next, but that would require you to put on some comfy pajamas and grab a bowl of popcorn. Another time, perhaps.

4.5 stars. I recently moved out of Herald Towers after 3 enjoyable years of living there, so I feel that I can finally give a nice review.
1. Location — absolutely amazing. You’re pretty much in the best place ever for transportation — BDFMNQR (PATH) literally 30 footsteps (I counted) from the front entrance. Then you’ve got the back entrance for your convenience. 1 Block to Penn Station and the 123. 2 Avenues from the ACE, and 2 avenues to the 456. Access to literally anywhere from here. The only downside is that there are a bajillion tourists in this area due to it’s fame. The food choices are alright… gets a little boring.
2. Service — Tourre, Lily, Vicky, Chris, Jenson, and Klaus are literally the best concierge/​doormen ever. Get to know them. They actually do their job — if you have visitors, they have to sign in and are stopped if they aren’t known. I’ve seen people give attitudes — don’t get mad at them for doing their jobs — it’s to keep you safe. For packages, there’s a back package room and you get a phone call and email when one arrives. For all maintenance requests, those have been handled within a decent timeframe. Management can be hard to reach sometimes, but I have never had a problem with them.
3. Features — gym kind of sucks, but it’s free. Laundry is plentiful and they just replaced all of them with brand new ones. However, it’s kind of expensive ($ 3 – 3.25 a was, $ 2.75 for dryers or something like that). Rooftop is awesome, but small — 2 guests per tenant. Elevators are fast as hell. Amazing lobby.
4. Apartment — I had the C8 floorplan. It was a 1 bedroom divided into 3 rooms, meaning no living room. However, the two converted rooms and the master were actually quite decent in size. All of us were paying $ 1000 – 1300 each, which was affordable, especially for the location and high floor. We had one of their «recommended contracts» build real walls (floor to ceiling) and put real doors into the walls — keep in mind this was in 2012. Our apartment had plenty of sun exposure and natural light due to it’s position on the south side of the building. I’d recommend that you not live in the apartments in between with almost no natural light all day (I’ve heard many complaints about this). Noise was not a problem for us at all. Bugs? What bugs? We’ve literally seen like 1 cockroach in 3 years ever and that was a huge surprise to us. They come and exterminate regularly (we get papers about it under our door) and I’ve actually been home to witness dudes come into the apartment and spray it down. It’s legit. My hot water has never been an issue except for maybe 3 days out of the whole 3 years. It’s been brown probably less than 5 times in 3 years because of construction outside.
If you have the right set up and situation like my roommates and I did, it’s a great place to live. I seriously haven’t had a problem with this building in the 3 years I was a tenant. It’s a no-​fee building, so I hope you don’t waste money on a broker. Herald Towers was a great place to live and I hope this helps anyone apprehensive about moving here.

I love living here. Been here more than a year and a half and very happy. My apartment is on a higher floor and is a corner unit, so it gets flooded with daylight all day long. We don’t turn lights on until the sun goes down, even in winter months. The fitness center is okay– very basic, some treadmills, one stationary bike (but no spin bikes), a few ellipticals, no stair master — but there are 3 free yoga classes per week. Management is very responsive to requests for repairs– we’ve never had to wait more than a day. However, we’ve occasionally had to ask them to come back to fix something multiple times.
Other residents– some are friendly, some not. It’s a huge building so not much of a personal feel. The concierge folks are great though– they somehow remember most/​all of us. Some people who live here are so clearly in college and can be kind of annoying, but my apartment location within the building makes it so I can’t hear anyone. I did come home at 4 am once from a night out and find my next door neighbor passed out on the floor, surrounded by chicken over rice that had spilled. Harmless, but stupid (also funny so that’s a positive).
The laundry room is big but it does get crowded on weekends, so that’s kind of annoying. But I’ve never had to wait more than a few minutes for a machine. The dry cleaning service is insanely expensive and also kind of rude so I don’t go there.
The heat and a/​c in my apartment both work very well — I’m always comfortable and it’s nice to be able to turn it on/​off as I please.
Overall, I enjoy living here and would recommend it!

EDIT @ August 22^nd 2015
Two roaches, big ones — one on two different days. Killed them, but super gross. Going to make sure they come spray more often. Other than that, the place is fine. It can get annoying when they are switching shifts and the package room is closed for an hour or so.
EDIT @ March 18^th 2015
The place is great.
I moved in Jan 1^st 2015.
My girlfriend and I needed to find a new place to rent, and so we went and looked at 3 studios. They looked clean, no bugs, but the places looked a little on the smaller side — reasonable against other places I had looked at though. I signed the lease to one of the studios the next day, but that night my gf mentioned she saw 2 roaches (dead) in one of the studios that I didn’t pick. This set off alarm bells in my head because I didn’t see anything! So I checked online and the reviews were all gross stories, brown water, roaches, rude staff, etc.
I was mortified and worried about the year long lease I had signed. But let me tell you what the reality is.
1 The bug problem is under control (I haven’t seen one)
The building, like many buildings that were also built 100 years ago have roach problems. This building takes the issue seriously and sprays 3 to 4 floors in a preventative manner every 2 or 3 weeks. If you have a problem they will take care of it same day, very promptly.
After reading all the other reviews online about this place I was turned off. I became nervous because I get really turned off by bugs.
Let me repeat, I have not seen 1 bug at all.
2. The water is fine, no brown water.
My water is fine, but my showerhead needed to be replaced which was taken care of same day. Staff has been nice and no problems in the building.
I do notice that sometimes the pressure sometimes seems to have some air bubble sorry something in it so it sometimes is noisy for a second when it first comes out (who cares).
3. Your large packages wont be sent back.
I just moved in, in the last month and I haven’t had any extremely large amazon packages but others in some reviews have complained that the front desk rejects large packages and that they get sent back. I haven’t had this problem and can’t comment on it, BUT as of today (just received email) the building completed renovating a package receiving room 3x the size of the current one. So there won’t be any issues with that.
The ONLY issue I have with the place is that the spectacular rooftop view is only open from May to September!!! We want to see it whenever!!! Here’s to hoping they step up their game and get us some access ²⁴⁄₇!
4. Jessica seems nice.
She can come off as unapproachable, but as long as you are polite, she’s going to help you out.
TLDR: no bugs, pet friendly, quiet, nice gym, sick roof (though not open very often), fast elevators, bright hallways, clean building, nice staff.
I will update this review in 3 months in case anything changes!

Okay so the reason I am being generous enough to give this building 2 stars is because of the stellar concierges. When I lived there, Touree’, Sanchez, and the morning women were the best!!! They were always going out of their way to make my life easier and my experience more pleasant.
The units are large, and not very modern or updated. They have parquet flooring, old kitchens that do not come with a microwave!!! and tiny crappy ovens.
I had a 1 bedroom here, unit 14c9, it was at the end of the hall and was super spacious. The bedroom was massive.
As for the amenities, they boast of having a gym, but there were like 10 machines. Half of the time they didn’t even work! While you have a direct view of the empire state building from the rooftop, it didn’t really make up for the lack of the rooftop. It is so small and they have few chairs to lay out on. Also anyone at the observation deck is staring right down on you.
The management allowed White Collar crime to film an episode or scene in the buildings elevator banks, doing this caused residents to have to line up down the block to enter through the service elevator. THAT WAS BS. You completely inconvenienced the tenants to make money, and violated the terms of the lease by doing so. This place is the WORST because the management and how they run their business. GO LOOK ELSEWHERE FOR A UNIT. you will most probably regret being here.

Incompetence does not begin to describe the management at this place. Jessica ignores countless emails and phone calls, while Melissa refers everyone to Jessica.
I moved out in August and have yet to receive my security deposit, even though I have managed to track Jessica down several times and her to «promise it’s in the mail!»
Living here is not worth the headache of moving out.

Good luck trying to get your security deposit back when you move out. Our lease ended ⁶⁄₃₀ (with promise of returning deposit within 6 – 8 weeks), and after countless calls, ignored emails… We still do not have it after 3 months of time wasted on the phone pleading. Very disappointed at this «luxury building».
Since this problem has not been resolved, if anyone from management wants to reach out to solve my problem — yes, that would be great. It’s just sad that it has come to this.
——
Update Nov 2014:
I have received my security deposit back.

NOT a luxury house, SERIOUS issues! Falsely advertised as luxury!
1) I’ve seen my apartment couple week before moving in and it was obviously worn with really messy kitchen appliances, countertops, sink with paint chipped off and obviously not cleaned. I was assured that these issues would be taken care of, a team would go in fix what needs fixing and clean the unit ready to move in. I’ve lived in several high rise buildings in manhattan over the past 7 years and I didn’t even question this. In my mind, this is pretty regular.
I picked up my keys 2 days before moving in and found the unit was dusty wherever I touched from countertops to sinks and faucets, and dirty on the floors. Also, bathroom sink was not touched at all, the paints were chipped off as it was 2 weeks ago. I sent an email that day and asked if cleaning team could come in before my move in. I moved in couple days later finding the apartment same way. I didn’t get any respond to my emails! As I was walking in the unit, and I’m putting on sleepers since it’s dirty, I hit something sticking from the wooden floor of the unit, finding out about 3 inch long small nails that appears to have been used to fix something to the wooden floor and left there. I pulled 5 off these small nails off the wooden floor with a tool.
They also falsely advertise for an online website to place in work order. I went ahead, signed up and placed a cleaning work order through the website. I waited for some email either from leasing contact or the management (via website) but I didn’t get any call or email. And of course, my apartment was never cleaned or fixed.
A week into the move in, I woke up with my smoke detector chirping due to low battery. I sent an email asking for urgent maintenance. I returned home same night and of course nobody was there and chirping sound was heard on the whole floor. And obviously I couldn’t get any sleep that night which was very very frustrating! Next day I sent another email and placed another work order requesting assistance ASAP. But again I came home to the same chirping sound for a second day. Obviously, I had to take measures in my hand, searched online how to change battery, bought a 9V battery and changed it with resolution of the issue. The next day, finally, I got an apologetic email, asking me for my cell phone (which they have, the doorman has and the website for herald towers has) and that he would call the management to attend to the issues. I replied and said I already replaced the battery but the unit would still need cleaning and fixing etc. That night I arrived to the unit finding a piece of paper from management stating they stopped by, replaced the battery (the one that I already replaced!) and the issue was resolved! (no mentioning of cleaning or fixing the unit).
Long after all these issues that were ignored, some manager contacts me asking about the issues. I explained via email in detail. Then he said he wanted to meet in person. I though they were gonna take issues seriously. Then he doesn’t give me any practical time frame (8am till 3−4pm which is not possible with my work schedule. Then, I actually took off an afternoon from work hoping that I would go meet him, but I had to spend 2 afternoons in the US postal office searching for my amazon deliveries that were rejected by the doormen!!!
2) Your DELIVERIES will be REJECTED by the doormen and sent back to the main postal office where you wait for hours on line, and then they hate herald Sq Towers for continuously refusing deliveries, so postal officers will make it HELL for you and they won’t find your package right away, will ask you to come back next day and spend another few hours! When you tour the building, they’ll inform you that due to limited storage space, they’ll refuse large deliveries such as «beds, big furniture, large screen TVs». BUT in reality they’ll refuse moderate size boxes easily depending on how they feel like that day!
3) COCKROACHES… Building is over a century old, it has bug issues. Once a month your apartment will be visited by exterminators. And it will become a regular to make up in the morning and notice a couple small cockroaches dead on the floor in your kitchen, living room etc. Dead is obviously better than the live cockroach but still it’s disturbing to know that your apartment is infested with them!
4) DOORMEN are mostly good, BUT there is one lady who is absolutely nasty! She is terrible, neglects her work as she is constantly on the phone and she won’t do s*it about whatever you need from her. And she will be all nasty about it also!
5) ROOFTOP is a joke! It’s practically not open! Even when it’s open, you can’t take anything to drink or eat and you can only take 1 friend with you.
I don’t know what to say, this is very frustrating and in fact I’m furious only 3 months into the move! I’ve been to several high rise buildings in NYC, didn’t have to write a harsh review such as this one ever before!

Good: accessible location. A few good doormen.
Bad: poor/​rude management, several delivery issues (only building in the city that rejects packages — per FedEx), bugs, hallways are not maintained, rooftop is only open for a few months, a lot of college kids, get charged misc fees (ex. $ 50 if you lock yourself out of your apt… which happens once in awhile!), occasional brown water.
Overall… not a luxury apartment. Poor service. All you’re getting is the location.

Having lived in Herald Towers for 6 months, I am very satisfied with the building, its location, the gym, the doormen/​concierge (they are wonderful!!), and the package system. They text and email you when a package arrives and you can pick it up at your convenience from the lobby. I have never had any issues, but I have heard that only very large packages must be received personally, due to slightly limited space in the lobby.
And the concierge is outstanding! They know our names and greet people personally. They keep track of residents in nearly 700 units and I have seen them (on a number of occasions) stop people who walk in but do not live here. They are all very kind and helpful. You will love them :)
EDIT: I had been frustrated with the roof hours, and after speaking with management and getting support from others in the building, the hours were extended. We have such a gorgeous view, and I wish I could share it with friends in the evenings, until 10pm (not 8:30pm, as it had been). Thank you, management!

BEST lobby staff in all of Manhattan! Friendly, helpful and fun. Especially Jenson, Chris and Rob! Be on the lookout — they seriously rock.
Also, an easy location for most subway lines and great city view from the penthouse gym.
#TeamHerald

«Also. take a look at some of the profiles of the positive reviews below. and see how many things they have reviewed (suspicious if you ask me)» –Philip C.
Well Brother Philip, you and half the people leaving one star reviews for Herald Towers only have one review yourselves!
I really don’t understand the animosity towards the staff here. They must really like me because I’ve only had great and friendly interactions with them.
When we stopped in to sign the lease, the building owner gave us his card and asked to call him in case of any problems… This is the owner of a $ 500 mil+ building. How humble and amazing is that?
The building is over 100 years old but in remarkable shape. The elevators are fast and efficient, more so than most of the modern buildings I’ve been in. I have literally never seen a single cockroach in the building.
The prices are fair (unfortunately this is fair in NYC) and at least our apartment is spacious with great views and a great layout. We have Verizon Fios, never hear the neighbors, and also the building is a nuclear fallout shelter.
Are there issues? Absolutely. The hallways could certainly use an update. Last I heard they have a plan for this but it will take time in a building this size.
The rooms have weird ‘Tetris’-like corners that makes furniture placement a bit challenging. With the lack of outdoor space and how busy the neighborhood is, I wish they kept the rooftop open for a longer period throughout the year.
Overall I would recommend Herald Towers to my friends. I don’t recommend Herald Square, but if you are set on living in Midtown I don’t think you can beat the value and convenience of Herald Towers.