Harlem Car Service

PLEASE DO NOT USE THIS CAR SERVICE. Worst! Worst! Worst! Worst! Customer service EVER!!! I live and work in Harlem therefore I being calling this company everyday in the mornings and nights for 7 years however for the past 3 months they are having the worst customer services. If is not one of the drivers is one of the dispatcher. And tonight they loose me forever… I called them at 12:12am on May 19,2016, to let them know that I leave a blue plastic bag in the trunk of one of the company car that drove me from work to my home but the dispatcher hang on one me the 3 times I tried to talk to her, because saying every time she can’t help me. When in my third time trying to talk to her, because again I just could not believe that being such a loyal costumer she will not even listen to me or explain me why she could not help, her response was «I don’t want to talk to you, you are making me loosing mine time, I told you, I can’t help you» and she hang on me again.
Please don’t use them!!! They are just going to give you the worst service ever. They don’t respect neither care for costumer. I truly don’t know what happens to this company.

Worst! Worst! Worst! Worst! Customer service EVER!!! My husband and I live in Harlem therefore I we call this company everyday in the mornings and nights for 7 years however in the past months they are having the worst customer services. If is not one of the drivers are the dispatcher. And tonight they loose me and my husband forever… I called trying to talk with the dispatcher after she hang up on my husband 3 times without giving him the opportunity to talk. My husband is a very kind and educated gentlemen so I was amazed with how disrespectful the dispatcher was with him. But as soon as she heard that I said «I leave a blue plastic bag in the trunk of one of the company car that drove me from work to my home» She yelled «I already said I can’t and will not help you, don’t make me loose my time» and hang up on me as well. I would love that the company or the manager know that my husband alone spend $ 400.00 monthly ($ 7.00 am and $ 7.00pm 6 days a week) and I spend $ 1,000.00 monthly ($ 25.00am and $ 25.00pm)
You guys loose us, forever!!! A total of $ 1,400.00 and probable more when we call them to drive us out of our house on Sunday.
To every good person out there… Please don’t use them!!! They are inconsistent with the service and don’t honor loyal costumer.

Bad customer service. The lady on the evening shift who answered the call had a bad attitude —I asked for pricing and she was irritated as if «how dare I ask such a question!» Then abruptly hung up. I will never, ever call again — long live Über!

Very bad customer service. In the last few weeks, I’ve ordered twice and both times before I could finish telling dispatcher where I was going and where to pick me up she hung up on me. Tonight this happened twice before I called her a third time and asked her why she hung up on me before letting me know car was coming… she promised she said car would be there in 1 min. and apologized for hanging up. But she didnt’ do that and this is the 2^nd time in two weeks this particular dispatcher has hung up on me.
Why does it feel like you have to fight to get simple to decent customer service in the city?
After two fails am deleting this car service from my phone and would not recommend using.

If there was no stars available to give to them it would be too much. This is the worse car service in Human HISTORY! For goodness sake, I cannot even began to describe how horrible they made my day. NOT the cab driver but the DISPATCHER! HORRIBLE. FCKN HORRIBLE! Rude, obnoxious, sass– mouthed. Argumentative, just a bXtch. I rarely curse but they really brought me out there today. I have never ever been in conflict with such a person. I called to speak to the manager she went through a whole spiel about how I couldn’t speak to him. Afterwards, all of her yelling, I tell her ma’am, I appreciate the information but as of now it’s irrelevant, I would really like to speak to a manager, she say’s well I’ll put you on hold and let him speak to you… she comes back and states, the manager is busy, what’s your number I’ll tell him to give you a call later and before I could say anything she hung up. Needless to say this isn’t the first time I’ve heard bad reviews from them about the dispatcher. She’s a class act soulless b*tch.

Horrible customer service. On my way to the airport and the cab shows up to inform me no debit cards. They should absolutely let you know that the car will not have a credit card machine or take a card over the phone like most other cab companies in the neighborhood. From inside the cab I called in to inquire if I could pay over the phone. After I suggested telling people ahead of time, the dispatcher replied «I don’t have to tell you nothin’». Bad service, rude dispatcher, late after stopping at the ATM. I won’t be back!!!

Horrible horrible horrible. Am I even obligated to give them a star?
I had to call for a cab early in the morning. I gave the girl on the phone my info, she asked if it was alright if the cab was there in 7 – 8 minutes. As soon as I said «ok» the call dropped. I thought it was an accident, called back a few minutes later, asked for my car again. The girl asked, totally sassy, if I had just called, and that my car was on its way. Bear in mind she hadn’t even given me a price, a confirmation, OR said thank you before hanging up on me, yet she had apparently sent the car? How would I know that? I said ok and continued to wait.
25 minutes later and worried I’d miss my train, I called a THIRD time, to be asked «is this a joke?» I was thinking the same thing, actually. She told me that «we don’t do that here. If your car isn’t there, it’s not my problem» and hung up on me.
Yup. That happened.
Needless to say I was shocked, I called right back and insisted I was quite serious, I was standing at the door of my building waiting for this non-​existent car. She didn’t respond and put me on hold. After another 5 minutes I got the hint and just hung up. I went outside with all my luggage and waited 10 minutes for a normal cab to come to my quiet neighborhood.
So. How badly do YOU want to be sassed on the phone by a teenage bitch first thing in the morning?

It is noon on New Year’s Eve (12÷31÷13) and my flight departs Westchester County airport at 1:50pm. We go down to my daughter’s car, and damn, it is double parked (thank you alternate side of the street parking-​we forgot!). Ran back up the five flights to my other daughter’s apartment in Harlem, googled the phone number for Harlem Car Service, called them and explained our circumstance. They sent a car IMMEDIATELY, as in, the car was out in front of the apartment by the time we sprinted back down the five flights. Got to the airport in time, paid by credit card on the way, driver was a real pro (as was the dispatcher). These folks saved the day. Thank you!

I rarely ever take taxis. But last night at 3am was a time of need. I called Olympia first. They kept hanging up on me, then told me the cab was 7 – 8 mins away and after 15 mins I called back to ask how far was the cab and the dispatcher said he was sorry but there are no cabs in the area! I was fuming. Already standing out in the rain with someone who wasn’t feeling well in Harlem at that time is not safe.
I decide to use Unilocal to find a taxi service instead of google because the attempts of calls I made to their list either didn’t pick up or wanted to charge $ 35-​$ 40 for a ten min drive from Harlem to the Bronx with no traffic.
Harlem car service was number 1 or 2 on the list but i used it immediately. The dispatcher was a little rough but helpful so I was appreciative of her help. She told me it would cost $ 14 – 15. And the can would be there within a min.
He got there quick and I think he was attempting to hassle the price but I told him the dispatcher said 15 he said ok in a kind of defeated way and we got in. The trip was smooth and fast.
I would def use this service again if need be the case.

Cars and drivers are fine but the dispatcher is always rude and obnoxious. Only to be used as last resort and prepare yourself for dispatch with an attitude.

Good experience! I called 5 different places only to find the cost comparable with all of them. Needed to get from 110^th and Park to JFK and the dispatcher was very nice to talk to and her friendly tone sealed the deal for me.
Driver was 3 minutes a head of schedule at 5am and took care of our bags with a safe drive to the airport. Friendly conversation and no added fee to pay with credit card. My only thing keeping it from being 5 stars was the fact that the vehicle was not in the best condition on the inside. While it was not dirty I felt like I was in a movie in the 90’s…

I had to take a cab to work for the last 3 wks because I was on crutches so I called HCS. I have mixed reviews.
The very first car I got the driver told me he doesnt have receipts & that I need to call the company & they’d mail it. (Huh? Unheard of) So I did & the nice lady told me that’s incorrect & that she’d have a driver drop off the receipt.
After that every driver had a receipt.
It was always 2 ladies who answered the phone when I called. One was a real sweetheart & the other was so-​so. She had her days.
A few times the driver would pass by my apt, some would turn around and come back. Twice they didn’t & I caught a yellow cab who happened to pass by. Being on crutches that was inconvenient but it’s NY & I don’t expect much from cab drivers.
About 2 – 3 times I feared for my life becUse these drivers drove like a bat out of hell. I wasn’t in a rush but I guess they were. And more often than not they swore at many of the other drivers. I found it amusing though– how are you mad at other cab drivers when you drive crazy as well.
All in all though these drivers were polite to me. And got me to my destination every morning. Thank God I can walk now but if I ever need a cab, I will use this company again.

Years ago, but I got a good service, able to get to the airport in due time. Polite solid driver.

Under 20 bucks from Harlem to The Bronx, friendly phone operator and no rude responses like El Basura, I mean, El Barrio. I’ll be using them all the time :-)

Used their service on ¹²⁄₃₀ to go to LaGuardia. I called the night before to reserve a car and the dispatcher was rude, laughing and carrying on a conversation as she answered the phone. Not too friendly either.
On the flipside — my cab came 15 minutes early the next morning and the driver was very kind to wait until I was ready. Polite, helped me with my bags, took me to an ATM because I didn’t realize they weren’t like Yellow Cab (couldn’t use debit/​credit). Got me to the airport quickly and safely. I will use them the next time I visit NY.

Ignore the dispatchers, because who really cares as long as your actual ride is pleasant and the wait is nonexistent. The dispatchers might be curt but just give them your address, where you wanna go, wait 30 seconds and you’ll probably hear, «car number _​_​_​in 2 minutes.» Don’t call ahead. This is more of a quick last minute ride somewhere. More of an on the spot request. They’ve never let me down, drivers are nice, cars are clean, and prices are reasonable. I use them every time I head downtown for a night out and if I need to rush across 125^th to the Metro North.

We used HCS to take us to JFK for our honeymoon, and the service was impeccable. Showed up right on time, car was clean and comfortable, the driver helped load bags in the trunk (even in the rain), and drive was safe and smooth (not always guaranteed in NYC cabs). The rate was $ 57 from 127^th St and 5^th Ave to the airport, including tolls but not tip.
A friend who was visiting just used them today to get back to the airport and he texted me to say the drive was «great!»
Overall HCS has been a reliable, reasonably priced and comfortable option when we have called for cabs. I think my wife had an issue with them one time, but it was a while back. The only issue I’ve had has been that the dispatchers sometimes seem a little airheaded and might put you on hold for a while or ask the same question repeatedly, which is annoying but I’m not going to judge since I don’t know what they are dealing with.
From my experience I’d recommend HCS.

I had the worst experience ever with this service. And please note: I have NEVER posted a bad review for anything before in my life. My mom owns a small business and I understand the difficulties small businesses face. But I do think that when someone makes a mistake, they should own up to it and try to negotiate a way to fix it.
I was working a job in Woodbridge NJ, and while I was looking at car rentals I decided to see how much a cab would cost because Woodbridge didn’t look too far away on the map and I thought that would make it a bit easier (I travel with lots of equipment so can’t take public transportation.) I called Harlem Car Service and was told $ 45 plus tolls. Great! That would be about the same as renting a car.
I was picked up right on time by my lovely driver. When we got to my location he called in and asked how much the fare would be. He was again told $ 45. Here’s where the problem started: He said he usually gets $ 75 just to go to Newark, and we were past Newark. So he asked again and this time, the woman said $ 125. I nearly choked… remember, I was going to have to get BACK to Manhattan that night. I got onto the phone with the woman and explained what had happened and asked her to negotiate with me. She refused, and blamed me, saying that I KNEW the fare was not $ 45. This is after she TWICE said it WAS $ 45 (once on the phone to me and once on the radio to the driver.)
My driver was a super sweet nice guy who understood what had happened and he eventually took the hit and lowered the fee to $ 90. I felt bad about that because it shouldn’t have been him paying for his badly run company’s mistake. And, the end of the story is I ended up coming back to Manhattan after midnight and having to pay the Woodbridge car company all sorts of surcharges… ended up spending $ 240 on cabs for a job on which I was making not much more than that. Anyway, it’s back to car rental for me now, and I’m taking Harlem Car Service OUT of my phone. I hope the nice driver finds a job with a better company.

I use HCS all the time. They’re located right near my apartment and are super quick and reliable. They usually come in 5 minutes and the rates are reasonable and the drivers are friendly and always help me with my luggage or bags.

Did they show up? Yes. Were the quick? Pretty quick. Was the driver nice? Yes. Was the driver safe? Mostly, though I did throw my seat belt on.
But the rudeness I experienced when I called for the car renders all else practically insignificant.

Almost three years and an estimated 350 rides later, and Harlem Car is still getting me where I need to go, when I need to go there, for a few bucks less than a yellow cab would.
It’s sometimes low brow with kinda torn up interiors, but 9 out of 10 times they arrive when they say they will, and I can live with the occasional clunker picking me up if it means that I’ll occasionally get the white escalade driven by the guy who has a penchant for watching his son’s cartoons on the multiple screens. Muah!

Take your insurance holdings into account when you get into one of these lovely vehicles.
This morning on the way to work, I was terrorized by a madman behind the wheel of a Harlem Car Service town car. This maniac tried to cut me off on a left turn at a busy intersection (23^rd and 12^th Ave.), and freaked out when I actually turned ahead of him. Apparently he thought I was taking too long to make a left turn against two lanes of traffic with about a dozen cars accelerating from a red light.
As his passenger looked on in horror, he bobbed and weaved down 23^rd St, attempting to run me off the busy rush hour street. At a red light, he started screaming at me, even though it was he who had just broken about 10 traffic laws.
That’s just great. Another maniac in a driving job in Manhattan!