Handy

Cleaner canceled ten minutes before a 7am on a Saturday morning and rescheduled for the same time Monday, clearly an utter inconvenience. Tried to contact handy, and they have literally no phone number to contact customer support. Unbelievable.

Carone was very friendly, arrived on time and was professional. Performed well — place was sparkling when she left. Thank you!

WARNING: the
cleaning person STOLE from our apartment! We just filed a police report and have contacted
. Their customer service is not responsive, so no answer yet. But the police said there is a reported pattern of theft with
.
We are really upset and hope this gets investigated further. If there is a pattern of reported thefts, how many others are left unreported?
I don’t trust
and neither should you.

The appointment was easy to book. The service is pretty expensive for the size of my apartment, but I plan on using it only a few times a year, during a quarterly cleaning frenzy maybe. Karen did a beautiful job. She arrived right on time (I was afraid her being late would mean me being late for work), and my place was spotless by the time I arrived in the evening. There was a clean smell all the way out to the hallway!
I’m very happy with her work and I will try to book her again next time. My previous experiences with Handy (a couple of years ago) were not that positive, so I was very hesitant this time around, but I’m very glad I gave it another chance.

It was incredibly easy to book an appointment (online and through the app). The prices are very reasonable, and Stephanie did a wonderful job. She arrived right on time, and my place was spotless by the time she finished.
Such a great service. I just wanted to give it a try once because I got a great deal through one of their promo codes, but I’m a fan and I know I’ll be using this service regularly.
Thanks, Stephanie! And thanks Handy for taking one big thing off my to-​do list!

Im impress Excellent service very professional a little pricey i must say
But in my view the problem with the way is set up is that the flexibility of booking the service is not well established they force you to book every week or day for airbnb users this wont work
yes you can reschedule but the fact of not having the freedom to doit with out compromising dates is a psychological turn off
no one likes to Marry a service thats why all mobile company’s end up having more prepaid plans t mobile and att
Sacrifice the need to tie the customer and you will win more trust
People loves freedom not chains switch ur approach and u will win the game

Jeniffer exceeded expectations in every way. She was polite, friendly, and did an outstanding job cleaning my home. I’ve had the same cleaning woman for 10+ years prior to Jeniffer and was nervous about using someone new (my previous cleaner has been hospitalized).
It was such a pleasure having Jeniffer clean my home. I 100% will recommend both Handy and specifically Jeniffer to my friends and family.

I live in Washington, DC and was a bit nervous to try Handy because of the mixed reviews.
I decided to pull the trigger and give it a try after receiving a discount offer in the mail.
I’m really glad that I did!
Miss D came over to clean my apartment and was really great. She was on-​time, friendly and professional. I felt totally comfortable having in my home. I was also impressed that she had all of the supplies with her (floor, glass and bathroom cleaners, swifter, broom, dustpan and vacuum, paper towel and a garbage bag) so she was able to be very thorough. She had a nice little cart with her. She probably had even more, but that’s the stuff I noticed her using while I worked at my desk.
For the price (even the regular pricing plus a modest tip) I think it’s an excellent value and I already have Miss D booked for a return visit next month.

Honesty their cleaning service is pretty cheap and pretty good.
I have tried to cancel 4 times over the last year. Recently I have even moved and told them so. I still have people coming to my apartment every month and they are still charging my credit card for some reason. When you try to contact customer service you fill out a form and they «contact you within minutes.» I have submitted such a claim several times and have never heard from them.
I really wish they had better customer service…

This is the second time this happened:
The lady arrived and the first thing she says is: I have a little problem. I know that you said you need a vacuum cleaner, but I didn’t bring it, as it was too heavy.
Last time someone showed up without it I had an issue with it. This time I put it in the notes (like it’s not implied that to clean you need to bring supplies). She read it and still told me that she didn’t bring it.
She turned around and left.
Issues like this have been happening just too much. Last time they gave me a free cleaning. That was nice. A good pro showed up for that. Now next time same thing again.
Just awful, I have guests coming tonight, relied on this cleaning…

Evil. Pure, high-​modernist metaphysical evil; not that blurry, mamby-​pamby postmodern «evil,» filled with moral grayness, anti-​heroes, and vigilante justice.
Handy has a business model based on low quality service, a constantly rotating cast of cleaners who range from excellent to borderline criminal, and a byzantine customer service system that induces you to stay, no matter how terrible the experience, through a never-​ending stream of customer credits and refunds. Oh, and a «Handy» scheduling website for those who hate interacting with actual humans.
What terrible things have I experienced to be so «hands down» about Handy? I’ve had a cleaner bring a stranger (her boyfriend?) into my home, and leave 1.5 hours earlier than her booked time. I’ve had a cleaner stop cleaning halfway through my apartment because she reached her 3 hours (which for any other cleaner, I would add, is more than enough to finish a STUDIO APARTMENT). I’ve seen unswept floors, un-​vaccuumed rugs, garbage bags left behind, the list could go on. All these complaints, I would add, are documented.
One has to ask: Why on earth did I stick with Handy through all this? Because I fit the role of the abused victim — positively convinced that I couldn’t do any better; that maybe I deserved it; that maybe it *wasn’t really that bad*. But I was wrong: I can, I didn’t, and it was. I’m happy now. I’ve been in therapy. I’ve found a new service. Life is good. I’ve taken some time to reflect, and I feel comfortable talking about my past with Handy now. Handy is not good. Do not get mixed up with Handy. I know the bad boy is appealing, that things seemed great after your first date, but please remember, you can do so much better. You are a good person. I love you.

I bought a groupon for Handy yesterday, and I had Rich come here today to clean. I bought a 2.5 hour service with 3 add-​ons (½ hr. each to clean oven, fridge, and do inside windows). Rich got here early and worked non-​stop for 4 hours, maybe even a few minutes more.
I hope that everyone at Handy is as good as Rich has been. I’ll be thrilled. I definitely will use them again.

I am hoping to all of the Handy powers that be that we keep getting Marcos as our Handy professional! I haven’t met him yet (I’m always out of town) when he comes but my son says he is the best we’ve had (I’m always home in time to see his results and I have to agree)!
Marcos is the best!

I’m clearly a fool.
After my previous review, Handy reached out to me and offered to reimburse the cost of the botched cleaning and undertook to provide a «top rated» cleaner should I wish to give them another chance — which I did.
To make a long story short, the cleaner apparently decided to manage my sexual health and practices for me. The benefit of the doubt made way to shock after a quick search for the cleaner’s Facebook profile shed some light onto their strong personal convictions with which my «lifestyle» is at odds.
I think it’s important to keep in mind that these are independent contractors and not employees. They are not vetted by Handy in any meaningful way.

Laura P of handy asked me to private message her. She never replied to my multiple emails. I truly hope that she will try to make it right in The future. I posted pictures of the inappropriate barrage of texts that I got from handy’s cleaner. I eventually, without Laura’s help, was able to get a replacement cleaner at the last minute. The replacement cleaner was a nice person, but did not bring enough cleaning supplies or a vacuum, so she had to leave for 30 minutes of the appointment to get supplies. I blame handy and not the cleaner for this, as the cleaner had to run out of her house at the last minute. Handy also forgot to give her my notes regarding the appointment. I was incredibly dissatisfied with my experience.
1÷21÷216 at 4:26 pm, I sent you yet another Unilocal message Please see posted picture for proof.

This is an updated review:
@Handy– Thank you for refunding my money and for cancelling my reoccurring appointments moving forward. However, it’s ridiculous that the only way to get in touch with a human is by having to post a bad review on Unilocal.Why isn’t there contact info on your website? Also, why isn’t there an option to cancel completely on my own? I understand I can skip appointments, but there is no way for me as a customer to stop my services or delete my account. That is just strange and bad business.
I appreciate my money back. (Considering I didn’t even get the service, it is the right thing to do on your part.)
As for the cleaning service, it’s just meh. Anyone can vacuum a floor. I go out of my way to pay so that my apartment is sparkling. I haven’t experienced that with this service.

I know what you’re thinking…3 stars? So let me break it down
5-​stars
To Crystal for her amazing cleaning job. She arrived on time, and talked to us about what we were hoping to accomplish with the cleaning. We told her our main concern was our horribly dirty kitchen floor and she washed it TWICE with a wring-​out mop leaving it cleaner than I’ve ever seen it.
2 stars
To the uncertainty that I’m locked into a cleaning plan. When I first read the website I was told I could make this a one-​time cleaning if needed after I first created my account. Now I’ve scoured the website looking for ways to select some sort of «as needed» option and I can’t find it anywhere. It looks like they want to come every 4 weeks and that’s NEVER GOING TO BE NECESSARY.
1 star
To the fact that Handy advertised $ 29 for the first cleaning and it was $ 58.
Be careful with this one.

Our Cleaner, Jane K, in Los Angeles, is FIVE STARS. Friendly, not overly chatty so she can actually focus on her work, quality job, fast, thorough, and responsive to requests.
Although our cleaners have all been great, especially Jane, the site/​fee structure is where I’m really displeased. Rescheduling fees are not clearly communicated before rescheduling, and, the pricing structure doesn’t make sense for people wishing to change the frequency. More below.
The App and site interface are super… clean (pun not intended) and booking stuff is really quick/​easy. I needed to reschedule my 11am booking from Sat, to Sunday, and was able to do so in one click. Only after rescheduling, did a confirmation pop up with a link to their «rescheduling, skipping and cancellation policy» where it then says rescheduling a cleaning within 24 hours will cost you fifteen dollars.
Issue #1:
While I understand the notion that cancelling at 7pm for an 11am appointment may cause trouble in finding a replacement home for that cleaner to go to, for work, the transparency around the fee, is pretty shady.
Most websites have a confirmation of request, indicating the fee, BEFORE you make the change, asking if you wish to proceed. Handy’s site is so easy to use but at risk of being too easy.
If I am paying an extra fifteen dollars to reschedule my cleaning, it’s no different than just cancelling at that point, and going to another cleaner, such as Tidy, Maidworks, etc– it makes the retention of the business counter-​intuitive, to me.
Issue #2:
After our third cleaning that we booked as a non-​reoccuring event, I contacted support, clearly outsourced, asking for a price structure change, because we were paying the price of someone who is randomly getting their house cleaned, at the cadence of every two weeks, which should be slightly cheaper.
When signing up, I was asked «How often do you want to get cleaned?», presented with a few options: Non-​reoccuring cleaning, $ 87. Twice-​monthly cleaning, $ 81. I opted for the non-​reoccuring.
Their support team told me they can’t change it, and I requested a manager indicating that makes zero sense, as it again, demotivates me to actually be retained as a customer.
Fix the site, pricing structure, support’s training if they are following runbooks, where the fee is placed and how it’s communicated before making a change, and I will reconsider.

This was my first time using Handy and our cleaner, Korie, was great. She took the time to not only clean every inch of the apartment which has been neglected, but she even re-​organized a few areas to create a more functional space.
It’s clear that she has experience working in small apartments.
I’m very happy with how easy it was to book the appointment as well. My unit is going up for sale and they gave us only 48 hours notice that they would be showing it. I was able to book an appointment for the very next day all online. I’ve never used a cleaning service before but I knew I didn’t have time to clean the unit so I thought I’d give it a shot. For $ 56 this was well worth it.
This service was definitely HANDY and we will be using it again.

We tried this place twice. Once with the $ 29 special. Not a great experience but someone we knew swore by it so we tried it again, this time at full price.
Because we had a bad experience they said they’d send someone new.
Second time was even worse. So our maid was supposed to come from 9 – 11. She came at 10 and she just left (at 11:05) because she had to stay on schedule or something. So she only worked an hour and we paid for two.
Which is almost forgiveable except she hardly cleaned! We asked her to make sure the bathroom was clean and the mirror in the bathroom is still filthy. We specifically said «the only thing you need to do upstairs is the floor» and we came up and it was such a superficial job. We could do that on our own in five minutes without paying (which is what she did). We can literally see the lines of dust on the floor where she just decided to stop vacuuming. She didn’t clean between anything either (such as between posts of the bannister).
Tried twice. Once at full price. This service seems so great but our execution has been horrible twice.