Hampton Inn Manhattan Chelsea

To be fair I will say that the room was clean and it is in a pretty good location. I have no idea how this location is allowed to carry the Hilton brand name. A hotel room typically provides 3 basic things a bed, a tv, and a warm shower. The TV worked well. Apparently you can get a mini fridge if you ask the front desk as we found out on our last day. I discovered that fun detail as I was inquiring about my cold shower on my 2^nd morning there. They had some issue with their hot water 2 of my 3 days there. Not cool. Now let’s talk about that bed. We were given a king bed without requesting so, my reservation was only for a queen, which we thought was nice. However, the mattress felt like we were sleeping on carpeted concrete. We slept well our 1^st night only because it was new years eve and we had enough drinks that we didn’t really notice. However I’m writing this review on my 3^rd night at 5 in the morning and I’m actually looking forward to sleeping on my flight back to California. So they do have tvs with cable including hbo channels and the room was clean. I point those out to try to be as objective as possible, but I was fairly disappointed overall with my stay. I could nit pick a few more things about this place, but I was afraid I only noticed them due to my lack of sleeping. I will leave them for the next poster to point out. I would not come stay here again even at a discounted rate.

Seriously one of the best hotels I’ve stayed at and only because their staff is truly amazing. It was my first time in New York and the ladies at the front desk were so helpful in whatever I asked. It’s so close to everything and in the center to points of interest. Walking distance to the Chelsea Market & High Line Park! Two blocks away from the subway station. Not a rowdy street. The hot breakfast in the morning was so great because I went on a school trip and call time was at 7:00am so grabbing a quick bagel or whatever they had downstairs was a plus. Also the freshly baked cookies in the afternoon were something to look forward after walking the cold and rainy streets all day. BRAVO HAMTON INN!

Clean, convenient, free breakfast. I’m a fan.

The hotel is clean. It is very expensive for what you pay for but they charge you for the prime location. The continental breakfast is okay and there aren’t many amenities at this particular location. The service and cleanliness were great. My issue with this hotel is the mismanagement of billing. I had booked this hotel for 3 nights which in total with taxes would amount to $ 1340.46. The night before I checked in, my credit card had a pending charge of $ 446.81, after checking in they authorized an additional pending incidental charge of $ 1,094.68. So those 2 pending incidentals in total amount to $ 1541.49. Although they didn’t charge it, it was an authorized pending so that amount was held during my stay. Upon checking out, my companion paid for half of the $ 1340.46 and I paid for the remaining half. When he arrived home, his bank had called to say that instead of being charged the 670.23, the Hampton Inn Chelsea had charged him twice. When he called to resolve this issue they told him that the refund would be released to him on October 1^st, mind you it is September 18^th. Then when I checked out and paid the remaining balance of 670.23 — I thought it was fine and done. I return home and there are pending incidentals in the amount of $ 1541.49 and then the $ 670.23 which in total for holding amounts to $ 2211.72. If you account for the double amount my companion was charged and the entire amount I was held for after checking out — both of the charges on our cards were held at $ 3552.18 which is nearly 3x the amount of the entire stay. When I called the hotel twice, they informed me that I had to contact my credit card and to call back after 10 AM to speak with the accountants. When I contacted my credit card they told me that the hotel had to call to remove the pending incidentals. So basically, if you stay here. budget 3x what you pay for their ‘incidentals’ which they won’t remove even after you check out of the hotel and paid with a receipt in hand. Also, they might charge you twice and hold your refund for 2+ weeks. I really would have given this location 3 – 4 stars for their service and location had they not completely mucked up the billing and decided that charging customers 3x in incidentals is appropriate. Mind you, I have stayed at other hotels, this is the first time that this has ever happened. Be wary staying here. Watch your credit card and if you are a family that needs the credit whilst you are traveling — their pending incidentals will eat up your credit so be mindful of that while you travel.
An update on this — I called them back after 10 as per the request of Carmel to speak with the accountant to release the excessive incidental charges held on my credit card. Apparently the accountant is out for the entire week so obviously I asked if my funds would be held for an additional week. She then informed me that the general manager could help & I waited for 5 – 10 minutes. After which point I was informed that the afternoon general manager would call me back between 3PM — 11 PM to speak to me about releasing my funds. She admitted that they had overcharged me for incidentals and had also double-​charged my companion because we had split the bill and it mucked with their computer system. However, since she wasn’t authorized to release the funds I would have to wait for their call between 3 PM — 11 PM to release the unauthorized funds. Will see if they resolve things and call me or if they plan on charging the 3x to my credit card as well as my companion. Probably will never stay at another Hampton Inn after this. Have never experienced such an atrocious billing nightmare at any other hotel worldwide. Good job Hampton Inn Chelsea. Glad you’re billing your customers 3x the amount because they needed to split the costs halfway. Also glad to know that when a customer checks out and attempts to resolve the unwarranted billing you basically don’t respond in a timely fashion or release the funds or refund in a timely fashion. Really professional and well done. Might not recommend this location or chain of hotels to anyone. Avoid the billing nightmare.

We stayed at this hotel during a recent 6-​day trip to New York. I’d previously been to New York (stayed at the Park Central in midtown, which is also a pretty decent hotel), and knew the hotel room would be small compared to other cities (even other major cities). This room itself was plenty big for two adults, all things considered. There was a dedicated chest to hold luggage (unlike those silly little fold-​out luggage racks most hotels have), and we were able to easily fit two carry-​on suitcases (side-​by-​side) and two duffel bags (stacked on top of eachother) on it. Despite there being a desk and two night stands, the room did not feel cramped (then again, we did not spend any significant amount of time in the room outside of sleeping). The room had a small closet with an iron and ironing board in it, and a rod with some hangers on it, and was comparable to what you’d find in any hotel in any city. There were a couple of drawers for clothes in the TV stand, and the drawer in each night stand also had ample space. The bathroom itself was very small, especially the sink area (of which a counter was practically non-​existent): There was a narrow glass shelf situated directly above the faucet, but it wasn’t really sufficient for holding much more, and would irritate anyone who is not super low maintenance. I’d have rather had a shower stall and more vanity counter space than a bath tub and tiny vanity because, honestly, who really wants to soak in a tub thousands of other guests have used before?
In any hotel, especially hotels in NYC and in Florida, bugs are one of my primary concerns, so I read a fair amount of reviews before committing to a hotel, and pack my stuff in airtight travel bags. Other Manhattan hotels, especially many in the Times Square area, had reviews talking about roaches, bed bugs, etc. Eek! Based on the reviews, this hotel did not appear to have any of those problems, so I felt pretty confident booking it. I am happy to report this hotel was bug-​free. The room appeared very clean when we got there, and there was a pre-​printed Post-​It note on the headboard informing us the sheets and duvet cover had been washed prior to our arrival. I thought it was odd, because it seems like a given– not a bragging point– that the sheets and bedding be washed between guests. It did not appear that our sheets were changed DURING our stay (since I found my hair on the sheets but under the cover after housekeeping had made the bed). I took down the Post-​It note, to see if that would prompt a sheet-​change, but it did not. There were also other areas where I felt housekeeping could have done better, but I’m not going to be petty and list them out here. It’s not a deal-​breaker, but it does makes an otherwise 5 star experience receive only 4 stars.
The front-​desk and breakfast staff were great. Check-​in was smooth and fast, and the front-​desk staff were very pleasant every time we encountered them on our way in or out. It was nice that the hotel offered a free breakfast, and kept it open until 10 a.m. for those of us who like to sleep in a little. Breakfast offerings included apples, oatmeal, make-​your-​own waffles, pre-​made omelettes, sausage, cereal, sweet breads, yogurt, juice, etc. There was plenty of seating to accommodate everyone, and the staff kept everything replenished right up until 10 a.m.
The location of the hotel was great, being on 24^th St. and Sixth Avenue, right by subway stations on 23^rd and Sixth, and 23^rd and 8^th. The neighborhood itself was also good, with plenty of things to do. I’d recommend this hotel to anyone visiting the area.

I was booked this hotel after a reservation made through airbnb (my first ever) turned out to be a nightmare.
I arrived quite late in the day and was greeted by a lovely receptionist who gave me my reservation info and swipes cards the entire process took no longer than 4 minutes. When I checked into my room the thing that stood out was the size of the bed it was huge, warm and inviting and after the hell of a day I had I showered slipped under the covers for an instant rest… well actually the bed was so comfortable my rest lasted until the next morning. It was by far the most blissful sleep I have had in ages!
I woke up in time for the free breakfast.. they say continental but the choice is ample!!! In some ‘plusher’ hotels you would defiantly pay in excess of $ 15 for the spread they layed out… waffles, toast, bagels, eggs, bacon, yoghurt, fruits a variety of juices and 4 different types of coffee… did somebody say refills… yes that’s right in the plural form… I was stuffed and it was a great way to start the day.
Location wise it’s accessible to the city and couldn’t be more better placed… free WiFi USB and LAN ports in the room. The value for money is tremendous.
This is by no means a luxury hotel however it’s a lovely hotel I am glad I ‘accidentally ’ found this little gem as I will defiantly be staying here in the future.
I was booked into a room which had been adapted for those with disabilities. I don’t have any so will not speak on behalf of those who do but I travel with my mother often who has limited mobility. The adaptation to the curtains and added rails (all pictured) are great, in fact fantastic. However, the corridor space and layout doesn’t really lend itself to a traveller in maybe a wheelchair or someone with disabilities travelling alone as it would take a lot of manoeuvring to get about the room freely and this would hinder their freedom somewhat. (My opinion)
Lastly — late check out… this can be very hit and miss and many hotels want to charge! However, I called down to the desk and spoke to Shelly who extended my room with no hesitation, although this is clearly something that can only be done if they have the room space etc.
N.B. The photo of the bed was not my room, my bed was double the size lol. I asked the housekeeping if I could take a picture for the review as when I got to my room I jumped in the bed before even thinking about pictures LOOL…

Needed a place to stay for ONE night while on business in NYC. This hotel was very convenient to TWO major subway stops and right in the middle of eating and shopping.
The hallways are very narrow and the rooms are small (I mean, it’s NYC). The noise level was VERY low (which I loved, seeing that I needed SLEEP). The rooms were clean and well laid-​out for the space provided. All rooms are close to the elevator as the building only has 9 floors and the floors aren’t large.
The front staff was very pleasant and inviting. I didn’t partake in the free breakfast, but it looked really good.
If ever in NYC again, this hotel will be on my list for short stays that I need to be near the subway for.

Great value for your money! The hotel is in a good location just 2 blocks from the subway and close to Union Square, Times Square, and many other places that you may want to visit. The rooms were surprisingly large, had many extra outlets, and were very comfortable (the view could be better, but you shouldn’t be spending too much time looking out your window anyways).
The staff was absolutely phenomenal! The woman at the front desk was very attentive, welcoming, and friendly. She made us feel like we were honored guests. The staff also held our bags after check-​out and also greeted us whenever we returned or left.
There are warm cookies ready when you arrive and there is a great complimentary hot breakfast. The biggest drawback, if any, was that there are only 2 elevators so it sometimes takes some time for the elevator to arrive to your floor or bring you to the lobby. Overall, a great stay, excellent value, and will definitely be a place where I stay again.

GREAT hotel, free breakfast (yes, that’s a Belgium waffle maker!!), free Wi-​Fi, nice room with PLENTY of outlets that are EASY to get to, I would definitely stay here again! Flew in on a red eye, came to the hotel to store my bags, but instead, the very nice lady at the front desk (Charlemane) just checked me in since she has a room open, so I was able to catch breakfast before starting the day! How wonderful!

Had I slept on a park bench in Central Park, I likely would have gotten more sleep. This is the loudest hotel I’ve stayed in in NY in the past year. (I’ve probably been there 4 times) The door keeps out no internal hotel noise and the windows keep out no external noise. Hated this place and won’t stay there again.

Two annoying things:
Hotel Valet stole my newly stocked roll of quarters and Elevators STUNK of garbage.
For the price the hotel was fine, otherwise.

My husband and I stayed there for a week. The hotel is small but very up to date. Our room was also very small but it had a breathtaking view of the city and was in a nice neighborhood. What we didn’t like was we were charged for wi-​fi even though we didn’t use it. And they couldn’t care less when we informed them of it. We also never had maid service in our room. They never emptied our trash or even entered our room. When we tried calling the maid service we never got a answer. We won’t stay here again.

I’m sorry to see so many bad reviews. I was pleasantly surprised by this hotel! It was a pretty affordable option for the long weekend which fell on Valentine’s Day, and there were several major conferences in NYC plus fashion week. I was happy to get such a great deal.
The room was bigger than others I’ve stayed in in NYC, and very clean. During my 3 night stay, all staff that I encountered were courteous and polite. The continental breakfast is not my thing, but considering what a small hotel it is, there was a great lounge area where I did some work after checking out on my last day.
It’s also a perfect location. I would go out of my way to stay here again!

My partner and I stayed for 3 nights in December, we typically stay at Hilton Brand Hotels as we have had good experience in the past. This location was fine until our final night. We came in around midnight to find out the door key card reader batteries had died, effectively locking us out of our room. The «Maintenance» person on site did not know how to change the batteries… We were given another room and told that the earliest we could access our belongings was 7 am. New York is a big city and there are many Hampton Inn hotels in manhattan alone, you mean to tell me there isn’t a single person who could figure out how to change the batteries in the door lock? The front desk person was rude, did not provide us with any other options, and gave us both the impression that she wasn’t going to take any additional steps to help the situation. We were not offered toiletries, which would have been nice, considering ours were locked in our room. At one point while we were waiting in the lobby she asks us to «watch the desk» while she personally goes upstairs to help another guest, meanwhile we are still without our room. We have contact corporate customer service and were told that the hotel provided us with additional accommodations, which should be good enough. We will not be staying at this location or any other Hilton Brand Hotel in the future.
Lesson learned, don’t leave anything important (medications, a small child) in your room… you never know when the batteries will die and you could be locked out.

Was such a convenient hotel, everything was close by. Arrived there around 7am or so, sadly our room wasn’t available until 1pm, but they had complimentary breakfast which was quite awesome since they had a handful of varieties of basic breakfast meals lol the lobby was cold to the max though, props to the front desk people for standing there for hours, I guess the cold never bothered them anyway lolll

The hotel is in a great location and my room had an awesome view. However I have got so many bed bug bites in the two notes that I was there, that my skin looks terrible. I have stayed at a lot of hotels in NY and all over the US, but have never seen this.

We stayed here when we dropped out daughter off at NYU. The room was snug but well appointed and very clean. The breakfast was standard fare but it was well made, quickly refilled and cleaned by a friendly staff. Speaking of friendly staff, every member of the from desk staff was friendly, helpful and engaging. We needed a screwdriver to make a mini repair… not only did they provide the screwdriver but the maintenance staffmember assists us. The gym area which our daughter used was small but all the machines we clean and well maintained. We will use this for our future visits to NYU as it is near campus but also near some wonderful galleries and restaurants in Chelsea.

A few things that make me not wanting to go back:
— the room has a slight smoky smell.
— the carpet is a bit sticky
— the shower head barely works, with only a trickle of water
The location is OK, but at night there are piles of garbage near the hotel entrance. Likely not the hotel’s fault, but it really makes for a bad experience.

Were my expectations too high, maybe. I’ve stayed at other Hampton Inns and they’ve just seemed a little ‘nicer’.
Now, the front desk and everyone who worked here, was beyond nice and friendly, and that in its own right deserves a perfect 5. But, the hotel is TINY, yes, I know, it’s NYC, rooming accommodations are smaller then elsewhere, ehh, this was just too small, at least the room with two queen beds. If there was a King bed in the room, I could see it being a little better. The breakfast in the morning is just average. The location is great though.
Price was good, location was good (close to numerous subways).

Booked this place through Expedia and I was definitely not disappointed.
Location: W 24^th street in Chelsea is pretty central to everything I had planned for this visit. There are multiple subway lines near here making it really easy to go almost anywhere in Manhattan.
Room: the room was pretty standard for 2 people. I had a king bed, bathroom, closet, tv and a safe. It would be nice to have a refrigerator though. It was clean! Didn’t spend much time in here but it got the job done.
Bonus: The staff let me hold my bags here at 8AM even though check in was at 3. Complimentary breakfast! Woohoo!
I works definitely book here again.