Hampton Inn Madison Square Garden

For the price we paid in mid town Manhattan, we could not have asked for more. Friendly staff, nice breakfast that varied daily, clean rooms, comfortable beds and free business center and wi-​fi. Very close to Penn Station and Harold Square subway stations, Jacks discount grocery across the street along with the international market serving food 24 hours. Times Square and Madison Square Garden are a short walk away.
Would I like thicker towels and a faster elevator, sure, but not willing to pay substantially more for them.

My husband and I spent one night here when we were in the city for a Rangers game. We chose this hotel based on cost (found online for under $ 100) and location (it’s literally a minute walk from Madison Square Garden). We were both pleased with the hotel. The lobby is small, but the breakfast area in back is fairly large. Can’t comment on the breakfast, we never ate it (or even looked at it). The elevators are super slow which is a little annoying, but not a big deal. We stayed in a King room. Definitely small, but it was clean. We weren’t there to spend time in our room anyway. Bathroom was fine — tub/​shower, blow dryer, the usual. Check-​in and check-​out was easy and the staff was pleasant. We were able to check-​in a couple hours early which was extremely helpful. Parking was easy enough. We parked in the lot immediately next to the hotel entrance for $ 52. Overall, my husband and I both agree we would stay at the Hampton Inn Madison Square Garden again.

Stayed for 3 nights in December 2015. Probably will look elsewhere if the need ever arises to stay in the Penn Station/​Madison Square Garden area again.
PROS: The staff was nice and pleasant. It was very convenient to Penn Station and Madison Square Garden. We had business nearby and it was reasonably affordable, compared to some other hotels in the immediate area. TV worked pretty well. Air conditioner was adequate.
CONS: Even though it’s downtown New York, we were very surprised at the cacophony of sirens, yelling, trash trucks, honking, construction, etc. It went on 24 hours per day. We got nearly no sleep for 3 nights straight. We were on the 9^th floor, with our window (it did not open) facing 31^st. The neighborhood was not exactly great. As we approached the hotel door one afternoon, an individual decided to expose himself in the middle of the street, directly in front of the hotel entrance, and proceed to urinate. Hardly anyone batted an eye. In general, the surroundings of the hotel continually smelled of urine or cigarette smoke. This clearly wasn’t the fault of the hotel, but should be noted for those with children or sensitive noses. As far as the room is concerned, it was very small. There was a bobby pin under the sink, a multitude of large and small hairs on the bedding and in the bathroom. All of the towels smelled like sour milk for some reason and were the least absorbent towels we’d ever encountered. The comforters seems very slippery and wound up on the floor each night. Also, there was hardly enough room to sit at the small desk in the room so those wanting to work in the room, you may want to consider other options. No refrigerator in the room. The breakfast that was included was very unappetizing and not fresh. Ice machines are only on every 3^rd or 4^th level. Lastly, there are 2 elevators for the entire hotel and both were extremely slow, resulting in people queuing up to get to their rooms.
In summary, if you are need a very short stay, are not picky about cleanliness or bed comfort, and can either use ear plugs or are a heavy sleeper, it would probably be fine. Otherwise, you’d probably be better off making a different choice.

Clean, friendly staff, great price! The neighborhood seemed safe enough, I noticed a lot of people walking alone at night without fear. Korea town is right there, lots of great food and stores. One block from subway and über drivers everywhere

Horrible horrible horrible. I cannot emphasize do not stay at this hotel staff members are incompetent the manager David is a fraud and mindless individual. The room I stayed in was definitely unsanitary. Period don’t need to explain more than that.

The hotel was very very tinny, and only had 2 elevators for all of the rooms in the hotel so it took forever to go up or down. The rooms were also tinny, but that’s fairly normal for NYC. The gym is tinny, no weights, and only one bike and one treadmill for all of the guests. Breakfast was pretty good, convenient location to Madison Square Garden.

Location, Location, Location!!! Close to everything. Rooms are small but who cares? I am not in NYC to sit in my room all day. The free breakfast is good. Seems to always be packed whenever I make my way downstairs. A pretty decent selection of stuff to fill up on. Rooms are clean, which is VERY IMPORTANT to me.
Elevators tend to be slow, so I will deal with a little street level noise and grab a room on the 1^st or 2^nd floors. I had ONE bad experience where some younger kids (20ish I guess) were in the room next to me and carried on until past 4 am, arguing over something. They started back up around 8 am the next morning. Banging, screaming, yelling. I let the front desk know, mainly so they could make sure these clowns didn’t damage the room. They offered me free bonus rewards points for my trouble, which was very nice of them.
Very courteous and helpful staff at the front desk. I have stayed here 7 – 8 times now and it’s the hotel I use when I am in the city.

Little hotel tucked away on a side street between 6^th and 7^th. Feels and looks more like a boutique hotel than a national chain, which isn’t a bad thing. Don’t go in expecting a view, because that isn’t going to happen, nor is a spacious room (this is NYC, people). Staff was amazingly friendly from the Front Desk to the Maintenance guy we just walked by. WiFi worked well, rooms were clean, beds were comfy. I’m 6’5″ and fit under the shower head just fine. Free breakfast was filling and presented well.

We chose this because of its location near Penn station. The room was very cramped, and the noise from the neighboring rooms seemed to be right on top of us. The ventilation is very noisy. It was expensive — $ 350/​night. I give it 3 stars rather than 2 because I don’t expect much from a centrally located place. If you want comfort and a better price, better look a little farther out.

Room was nice. Hotel grounds and inside was very neat and clean. Staff was good. The towels in room were stained which I found was very gross. Other than that room is very nice. Outside the hotel. There were tons of homeless people jus sleeping everywhere which i couldn’t even step out for a cigarette.

Hotel rooms fairly small/​cramped. Clean, good service. Good location. Closet for hanging clothes is inadequate. Had enough clothes for 4 days and had to double up on hangers. Elevators take a while when busy. Decent free breakfast and wifi. Not terrible but not my favorite place.

Can’t comment on anything about hotel as nothing could trump the horrible noise, I was woken up by major construction next door that was not disclosed to me. Had to be inconvenienced to move hotels as we could not bear the unbelievable noise. Call before you book (May 2015) will be awful if you don’t, construction within feet of my window started 7am goes all day. May be nice otherwise, I’ll never know.

The hotel was a great location, but there were a few issues with our room and service.
We booked two rooms (2 queen beds each) for three nights. Space was a little tight, but I should’ve figured as it is New York. This was fine, as we were only in the room for 6 hours a night to sleep. The front desk lady was really accommodating with my guests and I since we were a large group.
Breakfast was pretty standard like any other Hampton — eggs, omelettes, cereal, fruits, bagels, muffins, sausages, bacon, oatmeal, waffle maker, juice, coffee, etc.
As for location, there were stations everywhere for you to hop on a train. There’s a Gregory’s coffee a block away and a Duane Reade (Walgreens) two blocks away if you need anything.
Also, if your flight leaves later than your check-​out time, they will hold your luggages.
The only issues I had with the stay was…
–Housekeeping threw away my YSL foundation while they were cleaning our room :’(it was in a travel sized bottle, so I guess it was mistaken for trash? I left it on the nightstand.
–TV in one of the rooms didn’t work. We tried unplugging it, switching the batteries, pressing all the buttons, but it didn’t work. We called front desk the first night, and they said they would send someone to fix it. We came back at night, and it still wasn’t fixed.

I am writing this review positive WITH a huge*. My wife and I stayed over night in NYC, hotel was clean, well maintained, and presentable. The morning breakfast was to be expected from hotel hospitality. My biggest issue was I NEVER, NEVER use my credit card, but obviously I had to for a room as required. I shred ALL my bills, EVERY single one, but coincidentally my CC# was used fraudulently in Miami two days later after I returned home. …Im not even close to Miami! Hmmmm. I use cash for everything, and my card is only used in emergency, or in this case a hotel room. I haven’t used my CC at all this year until my stay in NY, thanks for the going away gift. I’m suspecting an employee is making a little extra $ scamming people’s CC #‘s. SORRY TOO MUCH OF A COINCIDENCE!!!

I’d give this place a 3.7. This place is nicely located near the subway and has a reasonable price for their rooms and service.
It was a bit hard for the taxi/​über guys to find this place because it’s in New York and finding parking on a narrow street and close to impossible.
The rooms: I stayed in a room with two beds and it felt a little cramped. We had 4 people stay in this room (2 couples) and it felt like there weren’t enough space to put our luggage anywhere. The bathroom only has a stand-​in shower (no tub) but luckily they had a hair dryer!
The service: pretty good! They have breakfast buffets with bananas, muffins, cereal, hot food, yogurt and juice machines. The great part was coming home at night because they had freshly baked cookies near the elevators. And when we were checking out, I saw they had little brown lunch bags & when I asked what they were for, they informed me it was for the guests that are on the go & don’t have enough time to eat breakfast in the hotel. Each bag had different types of breakfast selection.
The great part of this place is the security. I’m not sure if all hotels in New York are like this but you cannot enter the hotel unless you have your room key to slide through the security slot. And each time we want in and/​or out of the hotel, they would always greet us. Awesome place to stay! Just a bit small.

Very very nice and convenient hotel in NYC close to Madison Square Garden and the subway. The rooms were small, but I am sure this is true of all the hotels in Manhattan. My favorite part of this hotel was the free breakfast buffet for all guests in the morning. There was a good selection of bread, juice, fruits, cereal and usually scrambled eggs and sausage.
They also serve freshly baked cookies at 5pm every night and those cookies are some of the best cookies I have ever had in my life! I literally ran back to the hotel everyday at 5pm to fight for those cookies.

As time goes by, I love this place more and more. Room size and showers seem to be a big complaint. Here’s what I can tell you. On each floor is 8 rooms. Room 02 and 07 are kings with showers, and enough space to walk around a little. Rooms 03 and 06 are two queens with a tub/​shower, and barely have enough room to walk around. I’ve not been in an ⁰¹⁄₀₈ or a ⁰⁴⁄₀₅ room yet. So if you want a tub, book a two queen room. I think higher floors have some suites. Floors 4 and 7 have ice, and it’s by 04/05’s doors on those floors, so might want to avoid those rooms but being on 4 or 7 otherwise means ice without waiting for the slow elevators.
The biggest drawback here is the elevators, 19 floors with only 8 rooms per floor. The elevators are slow, and at busy times there can be a wait. Breakfast is Hampton standard, which is ok. Lobby is small, but breakfast area is large.
The biggest win, half a block west is Penn Station with Amtrak and New Jersey Transit. 1.5 blocks west (through Penn station) is the A/​C/​E. Half a block west and one block north is the ½/​3. Half a block east and two blocks north at Herald Square is the B/​D/​F/​M and N/​Q/​R, plus PATH. Coming in on a Amtrak it’s a very short walk with bags in tow, and If you have to go multiple places in the city this is an extremely well connected location. Cabs are easy to get if you watch for drop offs on 31^st on the Penn station end.
Location. Location. Location.

I have nothing negative to say about the hotel. They provide a good, clean hotel with good amenties at a reasonable price. The staff are friendly and the rooms are not that small for NYC. There is construction going on next door that starts at 7am and this is a bit bothersome if you don’t have earplugs. If I was going to stay in Midtown Manhattan again, I would definitely stay here. However, I would hope to never stay in Midtown again. The noise and volume of people in this area is very off putting and with the subway, there is no reason to stay in Midtown. Do yourself a favor and stay below 23^rd street in Chelsea or Greenwich or Soho and get the subway up to Midtown and the theatre district when you need to.

UPDATE: 5 months later & after a Hell of a fight. They have returned the money they STOLE. Winner Winner. F this place.

This place has a great location and friendly staff, but other than that you should find another place to stay. There are lots of other hotels that are the same price but worth staying in. This is probably the worst Hampton Inn I’ve stayed in.
The rooms are tiny, especially any one that has two double beds. There is barely enough space for suitcases or anything else. Time to get cozy!
You can hear EVERYTHING that goes on in surrounding rooms even when those people aren’t particularly loud. You can hear normal conversations pretty easily.
The beds and bathroom were adequate, as was the décor in the rooms.
You will have to wait for the elevator here and there because there are many floors and only two elevators. Maybe twice we had to wait five or more minutes.
If you’re looking or a good NYC hotel look elsewhere.