Hallak Cleaners

If the Devil wears Prada, she has it cleaned by the angels at Hallak.
I’m not ashamed to admit that some of my happiest love affairs have been with clothes. As a result, I have experienced crushing heartbreak upon opening my dry cleaning and finding a beloved garment completely destroyed – misshapen, faded, buttons broken or missing.
Have you ever experienced that sinking feeling? It’s as if you’ve been vandalized by your dry cleaner. The annihilation of your favorite piece of clothing – be it the one you saved up for in college and still wear like a uniform; the perfect pair of jeans; or the one-​of-​a-​kind Lanvin which was so beautifully-​made that it hung on a wall in your home like a prized work of art…
Hallak Cleaners can protect against such heartache. (Although it may cause agita of a different kind when you receive the bill.) The lovely people here understand the separation anxiety we have when we leave our important clothes behind. From shirts to weddinig gowns, Hallak is experienced with well-​made garments, understands their special needs, and treats them with care. Your restored pieces are returned to you beautifully wrapped, in the sort of good tissue paper, plastic sleeves and envelopes that you will want to save for storage and travel.
This uncommon dry cleaner knows designers and their nuances, which is why high-​end specialty stores and Madison Avenue boutiques confidently recommend Hallak to clients. (Do note that while they will try their best, they can’t always perform miracles; Hallak performs magic, but it can’t recreate something that’s already been destroyed.)

This cleaner shrunk two new Brioni polo shirts by washing and drying them as opposed to dry cleaning them. I could not have been more clear with the store’s staff when dropping off these garments that they were to by dry cleaned only.
They attempted to stretch them back to their original size but were not able to do so to my satisfaction.
It’s taken them weeks and weeks to finally tell me they will not replace the shirts and that my request for them to do so is not legitimate.
I will never use their services again.

I would like to start off by saying I never write reviews but I was so disappointed by this place that I felt I had to share. A couple of years ago I bought a very high end suit, I’m not normally one to buy really expensive clothing but I had a very special event I wanted to make sure I looked great for. The suit was wonderful, it fit like a glove, and I always made sure I took extra special care of it. Anytime I would take it off it would immediately go on the hanger, into the garment bag and in the closet. Unfortunately at some point moth’s got into my apartment. My wife and I did what we could do deter them, cedar blocks, moth traps etc. but at some point they got at my suit pants. Having spent so much money on the suit I was incredibly upset so I bought it to the store I had it made to see if there was anything they could do for me. They told me there wasn’t but they recommended Hallak saying they thought they might be able to do something, and even if they couldn’t I should make sure I had the whole thing dry cleaned. The proprietor of the suit store told me to make sure they took off all the buttons when they dry cleaned it and to also make sure they re-​attached them with the same thread that was originally used. When I brought the suit in the staff seemed nice enough, they looked the suit over and told me they may or may not be able to do something but they would send it out to the mender to get a price quote, and that it would take about a month. After waiting a little more than five weeks I decided to call them to see what was going on with my suit. They informed me that the suit had been returned from the mender and cleaned (why they never called me to let me know is beyond me) and that it was ready for pickup. They also told me that they would not be charging me for the dry cleaning (my assumption was because it had taken so long for them to get it back from the mender). Anyway, I stupidly picked up the suit without taking it out of the bag and brought it home. Upon bringing it home I noticed that the suit jacket buttons had been replaced with much cheaper looking uglier buttons than had originally been put on there and that multiple other buttons on the pants had been crushed and ruined. Luckily upon bringing it back to the suit store I originally purchased the suit at, the owner felt so bad she put on the correct buttons for me and gave me a discount on a new pair of pants I am having made. I will NEVER bring a garment here again. Hallak claims to be a high end dry cleaner yet it is completley obvious they do not know how to handle high end items. The fact that multiple buttons had been ruined on my suit and others replaced with cheap looking replacements says something about how they operate their business. I know there are some who would say, «but they didn’t charge you,» but I would rather pay $ 70-​$ 100 for a proper dry cleaning than have an expensive suit ruined any day of the week.
BEWARE!

I went for the first time last month on a recommendation from the Burberry store. I wanted to dry clean my Burberry trench since my last experience trying to dry clean it left it faded. While it was pricey ($ 125), the coat now looks as good as new. They also gave me a 25% discount because I mentioned the referral from Burberry. I think it was worth the money and they were very professional and delivered the coat to my office downtown at no extra charge.

My cleaning process too too long and was lied to multiple times. If you want something done seamlessly, do not use Hallak, but rather go across the street to Madame Paulette’s (I’ve used them with no issue). What should have been a high-​end, seamless experience turned into over a two month ordeal.
I bring my Burberry trench into Hallak at the recommendation of Burberry for an annual cleaning. The staff suggest that I pay an extra ~$ 50 to have all of the buttons removed prior to cleaning. This was were the problems began.
To make a long-​story short, when I first received the coat back, buttons were missing. I brought the coat back and was assured that they had them and would be promptly replaced. Instead of replacing them with the actual buttons (as I believe they likely lost them), they replaced them with cheap, plastic buttons that were clearly different. I was given the run around the next time I brought the coat back, saying they would get the buttons. They eventually had to send the coat to corporate and work with Burberry to get similar replacement buttons.
Bottom, line I was lied to by the front line staff regarding the coat, it took over two months to get my garment back, and they lost buttons after THEY recommended that I have them removed and reattached (to protect them during the cleaning process).
I think they do a fine job dry-​cleaning, but if you run into a problem you could get the run around and be without your garment for 2 months. They did refund my cleaning fee and gave me a credit for a future cleaning (haven’t decided if I will take them up on the offer).

I’ve been using Hallak for over a year for my husband’s custom made shirts. Two weeks ago I added in my own JCrew casual linen button down shirt. It came back a week later with a charge of $ 66.30! $ 41.10 for cleaning it and $ 25.20 to remove all the buttons during the cleaning and resewing them on. I’ve never heard of this ever. The cleaning was more than I paid for the shirt. I complained to the «manager» and they took off the button removal charge but still charged me $ 41 to clean it. This was the last straw. In the past they have sent back one of my husband’s shirt with a rip in the sleeve. They explained that the elbow areas were weak from all the wear and it tore during the cleaning, which of course happens, but they never sent a note and charged me for the cleaning. Whether you call or use their website to schedule a pick up they won’t come for days. When you call again, they say the driver said the clothes weren’t there, if you asked the driver why he hasn’t come he said we just called today, they do this EVERY TIME! I can see from the other reviews here that many others are having the same issues.

Wanted to charge me 100 to ruin my dress. After complaining, they took half off. I’m pretty sure I could have ruined my dress on my own for free in my washing machine… Never going back here again.

Excellent customer service, but what kind of dry cleaning cost $ 275 for a jacket and $ 75 for a vest? Do they use evian or voss water to clean it? I can buy a new jacket with that price.

In terms of cleaning, they are not bad. The reason why they are expensive, as I believe, is that there aren’t many couture cleaners in New York, Hallak is one of the very few that can offer STANDARD service. Basically, I am fine with their price, and they cleaned well actually. but what made me uncomfortable is that the extra buttons that I left in the pocket and the button under collar were MISSING… But my fault, I should have checked when they deliver…

expensive, but ROCK stars. i only use hallak.
they also pick up and deliver for free. very pleasant employees, too.
if you care about your clothes, Hallak is for you. i got sick of local dry cleaners ruining my dress shirts, so i took the advice of using Hallak, and i haven’t looked back.

They are dishonest thieves. I will upload a photo of the particular incident that I am reviewing. We used Hallak many times before noticing that they were adding random charges to our orders and blowing them up to be much more than they should have been. Shirts were not costing the $ 8 that we were told they costed, instead we were getting charged upward of $ 30 per shirt and then they added strange charges like «re-​doing 14 buttons», something that neither needed to be done or was asked to be done. What was really odd was that the expensive, custom made shirts were coming back at $ 8.70 a shirt, and then for the cheapo JCrew shirts we were getting charged $ 30 something dollars PLUS weird charges for bizarre things like the buttons that weren’t needing replacement. And they weren’t even replaced!
Didn’t really notice anything other than the huge bills because the dry cleaning was dropped off by their delivery service. Then we decided to investigate why the bills were always like $ 300 for not that many shirts. Boom. Found the itemized tags attached that had all the false charges on the cheaper shirts. We will NEVER use them again as they are taking advantage of people and stealing money when they think no one is looking.

Crazy expensive, and you need to sign a waiver for just about everything! Overkill and just not worth it for the things I have left here. $ 150 to clean a $ 80 dress, really? You have to remove, replace, restore buttons (and charge for for each), and it still may shrink and get discolored? I might as well buy a new one… I love the idea of having an upscale cleaner where I can take the things I care about, but these prices are completely insane!!!

I did extensive research on who I could entrust my wedding dress to. I searched Unilocal,WeddingWire and New Yorker Magazine for the best wedding dress preservationist/​cleaner and decided to go with Hallak. I paid $ 1,245.00 to have my silk organza a-​line wedding gown cleaned and to have a sash tacked to the bodice. I gave Hallak about 4 weeks for the job. I agreed to pick my dress up 2 days before my wedding — I didn’t want my fiancé to see my gown prior to the wedding. I was told my gown would be ready by Thursday, but I decided I’d pick it up on Friday. I was driving in from Long Island so I called at 11am on Friday to announce that I’d be picking up my gown. The woman who answered the phone told me my dress was not on site and asked that I come in at 2pm. I was confused because I was under the impression my gown would be taken care of at the UES location, but I figured I’d run some more errands and got to Hallak by 3:30pm. When I came in, my dress still wasn’t ready. The sash was not tacked on to the bodice. The owner/​manager said, NOT ASKED, to give him 30 minutes to have the sash tacked on. My rehearsal was set for 5pm in Long Island but I was stuck, I wanted the sash secured to the dress, so I waited. There was no apology, no explanation, no ANYTHING from any of the staff. The owner/​manager just casually walked to the back of the store while I waited 30 – 40 minutes for the sash to be secured to the dress. The tailor showed me the sash after he tacked it on, and it APPEARED okay and I was beyond late so I left the store. The owner didn’t thank me once for my patronage. Was the dress cleaned to my liking? Yes. The sash was another story. It was unnecessarily tacked on the sides, instead of just in the center as I asked, so that when it was tied in the back, the sash appeared crumpled and wasn’t smooth. SO, IN EVERY SINGLE WEDDING PHOTO AS WELL AS MY WEDDING VIDEO IT LOOKS LIKE A DRUNKARD TIED MY SASH. I am disgusted with their service! I think for $ 1,245 it’s not unreasonable to expect an explanation as well as an apology for their POOR service. Lousy quality work and appalling customer service. I will be absolutely sure to let all of my girl friends know to go elsewhere with their wedding gowns.

This review will compare Hallak’s alterations to Madame Paulette alterations. The sleeve on a high end, button-​down shirt I own had stretched out at the shoulder. The sleeve needed to be taken off, and re-​sewn on to eliminate the extra ½ inch that the fabric had stretched out. Hallak tailor quoted me $ 125 to do this task, whereas Madame Paulette across the street quoted me $ 65 (about half of what Hallak quoted me). However, the tailor at Hallak had a strong, correct point of view about how the sleeve should fit on the arm and where the cuff should end up, whereas the Madame Paulette tailor did not have a strong point of view and expected me to tell him how the sleeve should look. Also, the Madame Paulette tailor was wearing baggy, oversize suit pants and a baggy short sleeve button down shirt which clearly did not demonstrate his caring about impeccable shirt fit.

This is reviewing their UGG cleaning services last winter.
I got my uggs in 2010 and let them sit in their filth for a year until last winter (2011) when I had to bring them out for the cold. But they looked, bad. They were ORIGINALLY BLACK, but thanks to NYC salt and my own stupidity, they were grey, worn out, and not very appealing to look at.
Brought them to Hallak after reading reviews, and they charged me about $ 40 for the cleaning. My uggs were back to black! They felt like new, not like crusted salt!
Granted they’re not going to LOOK brand new, as in they’re going to have the marks from walking around in the front where you bend your foot, but color wise and fixing everthing else up? Pretty good! I believe I left them there for about a week before getting them back.
Nice part about getting them back was the nice box they put them in when they hand you back your uggs. Its like opening up a Christmas present.
i would come back, but I’m trying to treat my UGGs a bit better this time around.

Hallak Cleaners definitely made me feel at ease in leaving my wedding gown in their hands. Really, the only bad part was that I had to trek in from Brooklyn.
After I brought in my dress, the manager gave it a thorough assessment, and gave me what I think is a really fair price for top-​notch cleaning, preservation, and shipping (out to my mom’s in California, mind you). He was very professional, and courteous.
Their staff was also helpful in making sure to contact me when the dress was ready to ship, and were mindful to email me with the tracking code so I could obsessively check its status five times a day. (I was coming off wedding planning, mode, what can I say?)
I must add two final notes. First, Hallak was recommended to me by the boutique where I purchased by gown — Cymbeline. Therefore, I did receive a slight discount on my dress preservation. Second, there’s no substitute to going into the store for an appraisal and cost estimate. I did send in a photo, and fill out their online form, but I submitted it only hours before deciding to just go into the cleaners. The final price was more or less half of the automated cost estimate I received after I had returned from the cleaners, which goes to show that they are being cautious in their indirect estimates, and not trying to lure you in and then force a higher price than they should.

I definitely have to say that this place is the best. I had a terrible flood in my home and experienced extreme water damage to some of my expensive handbags. Hallak Cleaners was able to repair my Michael Kors and Gucci handbag to bags that looked like they were brand new. It was around $ 300 to do all the work $ 200 for Gucci and $ 100 for Michael Kors. I loved that they communicated with me throughout the process and informed me of certain issues with the color of my bag but they never made any moves without my direction. The best part is they even delivered my bags to me 3 weeks after it was done and the delivery guy would not even accept a tip.

I stumbled across their wedding dress alteration services from Wedding Wire. While I had minimal alterations done, I was still iffy about relegating this task to them. However, they impressed me with their flexibility and attention to detail. But they are pricey. I also had the dress professionally cleaned in their Hackensack location (The alterations were done in the UES location) and were impressed by the level of care that they had put into my dress.

They do a fabulous job on everything you send them. The only reason that I give them 4 stars is because they are very expensive, and I wish I could afford to send everything to them!
No one will treat your higher end garments better. They took my filthy Burberry trench coat and made it look brand new. Price tag: $ 200. Well worth it but I was a bit shocked when I saw the price! George (the tailor) has saved the day for me before — a bridesmaid dress arrived the week before a wedding, 3 sizes too large. He had it fitting perfectly in time for the wedding.

Too expensive for wedding dress alterations!
These gentlemen were very friendly and the dressing room was large and clean, but they tried to do the classic wedding gouge. «If it’s for a wedding, she’ll pay anything!»
Ended up going to a reputable tailor, Campos and Campos and paid 50% less.