H&R Block

I couldn’t have asked for a better accountant then Ellen Reeman. She is a breath of fresh air. Taxes are already a pain in the neck, however she made it a breeze. I was behind 5 years and came in with a look of nervousness. She ensured it would be ok and helped me sort through everything I needed. She prepared me for what may happen and how to handle it. She kept me calm and also gave me guidance on how to prepare for the year to come. This women will have my business for the rest of my life. I would highly recommend her ! I went through 7 accounts before I found her. I didn’t know amazing accounts existed like her. THEY DO!

AVOID H&R BLOCK! Especially this location!
I wish I had read the other review BEFORE going to this H&R Block. That way I would’ve avoided it and saved myself money & headaches. These are the issues I had w/​them.
1. Calvin did NOT file me as head of household, which I discovered later while reviewing my papers. NOT doing so means LESS back in my returns.
2. I called and spoke to the manager Kenny. He saw my file, saw the error, said he would fix it and for me to come back in again to sign the corrected returns. He offered me a measly $ 20 refund for the hassle and mistake.
3. I go in again and Kenny is not there, so I have to deal w/​Calvin again. Calvin NOW says I need another form for Child Tax Credit, even though when I ASKED HIM about it the FIRST TIME, he said my daughter does NOT qualify. AND Kenny never said anything about this form either when he reviewed my file & Calvin’s HOH mistake.
4. Calvin is extremely RUDE & DISRESPECTFUL and I can’t deal with him anymore.
5. After leaving I notice the fee for their «services» was $ 329 THIS TIME, when my initial INCORRECT filing charges were $ 279. What?!? They claimed to have «discounted» me fees and added a «coupon» to bring the total to $ 265. So basically they did NOT refund me the measly $ 20 for THEIR mistake & the hassle of going thru this b.s. 3 TIMES. They INCREASED their fee deceptively, WITHOUT TELLING ME.
I could’ve gone with Etax or another software program and have paid MUCH LESS and gotten an ACCURATE REFUND THE 1^st TIME, with no hassles, bad attitude, etc.
I will update this IF AND WHEN they give me a refund for this b.s. And it better damn well be MORE than $ 20!
In the mean time, save yourselves the money, time, headaches and aggravation, and AVOID THIS PLACE!!!