H&M

I usually don’t rate retail stores since I worked in several as a teen and know how obnoxious the customers can sometimes be and hard it is to keep popular stores to a certain standard but this particular H&M deserves less than one star. I went into this location to return a dress I brought from 42^nd street (worn once washed it once it, it was originally a 6 and shrunk to a 2) anyway… I saw great items in the divided section (although a lot of the merchandise was thrown on the floor) and decided to exchange instead for a plaid shirt jeggings and knee highs. I got on line with my toddler around 230pm, the MOD on site already saw the line was extremely long and didn’t bother to tell anyone there was additional registers open on the top floor since there was only two ringers on the bottom floor. A young lady on the bottom floor made the announcement which cut the line down a bit but long and short of it the MOD did everything except jump on a register and help kill the line. I’m talking he was running clothes, he was ringing up purchases for employees, he was organizing jewelry, it seemed like he was doing everything to avoid helping the rush of people anxiously waiting to pay for their purchases. Needless to say I left that location at 3:45!!! Smdh never ever again will I even step foot into this H&M, save your time energy and money for locations that actually care about the customers.

All I can say is: extremely LONG LINES; never-​ending LINES; 10am LINES.
I just never understand why don’t they open up a register on the 2^nd floor (JUST ONE).
It never ends @ this location — check it. I’m sure they’ll be there when you go.

This H&M is continuously kept in deplorable condition. Clothes are strewn all over the place and on the floor. Assisting staff are hard to find. The line is ALWAYS ridiculously long. It’s safe to say that this store is poorly managed and/​or understaffed. For such a sizable store, one would think that they would have registers on both levels & adequately staffed. No customer should ever have to waste so much of their precious time to give up their hard earned cash. This is hands down THEE WORST H&M I have ever visited. I thought that I should give them yet another chance to iron out their kinks but these unacceptable conditions have now existed at this location for years. It makes me believe that they do not value their customers in this neighborhood. I will NEVER come here again. My time & money deserve better

Insane waits at the cashier. Seems like everyone has something to exchange or some sort of problem when it’s time to pay.

Took my gf here to go shopping, was not pleased. She’s a skinny girl, asked a staff member if they had a shirt in a size XS. Woman ignored her and went to gossip about how sickly and disgusting my gf was for being so small. The place is disorganized, the few workers on the floor are usually in the back and not at the registers. Customers are to blame too tho, leaving trash on the floor and clothes in the fitting rooms and throwing clothes around. Also lots of the customers act like animals, snickering and yelling and snatching things. Would not recommend.

I love H & M, so when I heard there was one near Columbia University, I decided to check it out. WORST H & M ever! The place is a total mess, with clothes stacked and all over the place. The lines are long, and there’s few people working the register. The sales associate all have rude and un-​professional attitudes, as if they’re working there against their own will. Never coming to this store again, I’m sticking to the ones below 125^th Street. It’s a shame.

This is store is okay. There isn’t a lot of breathing room to shop and navigate. I don’t tend to go to this location because it is messy and with very little room to enjoy browsing.

This H & M is the closest to my house, though, sometimes, it’s easier just to take the A all the way down to 59^th Street, as I like that H & M a hair better. I can’t say I’m a regular shopper of this store, but if I need a quick throwaway outfit for a party or a few basics, this H & M does the trick. It’s more organized than not, the staff is genial enough, the dressing rooms are clean, and the line for cashiers is on par with any other H & M.

I think its the one of the worst H&M in the city. They don’t have a good selection of clothes and there is always some mess. I don’t blame employees, it’s probably locals who go there and make all this mess. Like I said the selection of clothes is not the best one thats why 2 stars. Hopefully they will change it one day.

This h&m gets real crowded after pm and on the weekends to avoid the rush get there in the morning hrs if u can. although one of the smaller locations it has a convient location and if this one doesnt have what u want the train ride downtown is short to the next location… h&m is def. A girls best friend it has high end fashion with affordable prices!

I never go wrong with H&M. It’s standard like the others. Nothing to wright home about. The clearance section is meh :0/

I’m giving it two stars just because I think it is beneficial to the community in terms of employment. That being said, the sales associates are rude and never have a good attitude. The security guards are the only people that are consistently nice! The place is unorganized and there is ALWAYS a line. Maybe if it had more qualified and enthused management, the rest of the staff would follow. Don’t come here unless it’s for a last minute item.

I’m so surprised this H&M has such a low rating… the few times I have gone, the store has been perfectly organized with a super friendly staff.
I like this location because it doesn’t get nearly as crowded as other locations and they have my size! FINALLY. Most of the other H&Ms are ALWAYS out of my size in the only cute stuff they have.

I was originally happy to find out there was an H&M in Harlem. The quality of their clothes is nowhere what it use to… but for the price and a couple of wears I still mess with them. But I have to say I hate the location in Harlem!!! It truly is the WORST!!! It’s like shopping in a bargain basement of the gutter. Nothing is sized, clothes thrown everywhere, arms of racks filled to the max that you can’t properly look through them. I have no idea WHY on earth there is only one place in the entire store that you many pay for your purchases… really clueless. They need registers upstairs. But when all is said and done… The only saving grace with this place is the friendly people that work there. No matter what I go through to find what I’m looking for in this horrific place the counter person always manages to make me smile… I’m sure they realize the place is a dump!!!

I like the convenience of the location it is right by the train station and if you walk further up there is more stores and even places to eat as well. You should come to this location only in the mornings though because the lines are always ridiculous in there. I see there are a lot of complaints about clothes being everywhere but I don’t think its that bad. at least when I’ve gone it wasn’t that bad. The dressing rooms can be confusing sometimes if you go in the morning it’s like self service but when you go during the day there is someone there to give you a number and give you a fitting room.

I should have listened to the other reviewers, what sets this h&m apart from the rest. Well the men section is too small and looking at the area looks like a tornado passed by, there were so many jeans on the floor that it literally blocked off the slim section even with the workers behind there not doing anything about. When I was looking for my size they didn’t offer to help even when one if them stared at me with mean looking eyes, the shirts were dusty and dirty for some reason and in the fitting room there were no associates to take on the clothes which can give way to people shoplifting wth, also no benches in the room enough was enough I had to go to the one in 86^st I’m never going back here again

This H&M is one of the messiest in the city with an accompanying terrible selection of their items. If you hadn’t been in a different H&M before you would probably never shop at the store again after visiting this location.
Clothes EVERYWHERE, off the racks, on the floor, in the ceiling tiles.
TERRIBLE.

Really close to just leaving a 2 for this place. Great that they moved a H&M to Harlem but it is run horribly. I might be used to the ones in the Burbs now but you have got to hire more people to either help or restock because there is no rhyme or reason to anything. Everything has been picked through and put somewhere else.
Like everyone else says, you have 2 maybe 3 chances to wear anything from H&M because it will start to fall to pieces. But, you get what you paid for. Price point bumped it to a 3.

The prices are low and the clothes are trendy, but not something built to last. That goes with any (H)it&(M)iss — sometimes you’ll find something great, other times you won’t. That being said, I think ALL H&Ms everywhere are a complete mess, so I can’t say that this one is any messier than I expect an H&M to be, so I won’t give them a low star rating for being on par with every H&M in the country.
The people who work here seem pleasant enough, though I’ve only ever gone in the morning before some other customer has had the chance to ruin their day. I think the selection is the same as all the other H&Ms too, then again, I’m not too fat nor too skinny, so I tend to always find the same items in my size at virtually every H&M I’ve gone to. Except maybe in the clearance, the clearance stuff is always picked over more at at this location than others in Manhattan, but rent up in Harlem is lower too, so obviously the average shopper is going for savvy the bargains before I can get there!
Give the place a chance. No better or worse than any H&M I’ve seen.

I’m so surprised the other reviews are saying the selection isn’t good. Being an NYU student means that I’m often around downtown, so I’ve visited the downtown/​upper east side locations. They’re both right by the 6 train! But, I’ve found that both are way crowded and always have a lot of people. When I’m busy, I randomly browse, look for what I like, and often, find that they don’t have my size anymore.
Thus, I then come back up (I live in Harlem), and go to this location. Twice now, I’ve found the size I’m looking for. I feel like maybe there aren’t as many people shopping at this location. Ok, I take that back, I’m SURE there aren’t as many people. Yes, sometimes it does look really messy, but if I can get my size in the dress I want, then I’m ok with a little mess. After all, I’ll be the one wearing the cute dress around town, not the whole store!