H&M

I was never a fan of this store. The clothes are cheaply made, the styles are ultra trendy and not meant to have any longevity.
We made the mistake of coming into this store when they were having their «after holiday» sale. According to my friend they had more junk then usual. Racks of $ 5 & $ 10 clothes.
The store was somewhat neatly organized but the clothing is definitely not my speed.

Have ever been treated so horribly at a store. They are so rude. I will never go back again. I’ll spend my money elsewhere they all hate their jobs

Would probably spend a lot of money here if the customer service wasn’t so horrendous. Two employees saw me struggling to reach an item hanging high on a hook and did not offer any help. When I was trying on clothes, I kindly asked the employee in the fitting room if she could grab the next size up. She told me no and that I need to do it myself. I really loved the jeans I had on and would have purchased them in the next size, but didn’t because I felt it was really unnecessary that I was expected to take off the pants, put on my pants, go find the item and size, go back in line to try on the item, take off my pants and then try the new sized pants. I’ve worked in retail before and I’ve always assisted with customers when they need me to grab another item for them. Will definitely not be returning to this location. Thumbs down, H&M!

Highly disappointed with this H&M.
1) Relatively small compared to other ones.
2) There were 0 cute dresses.
3) In general, there was an utter lack of selection.
4) Clothes were strewn everywhere and the entire store was incredibly disorganized.
5) The dressing rooms had the nastiest light ever. And were messy.
6) One employee was particularly rude and claimed I was «trespassing» because I had to come in (at the request of other employees) slightly after 9 pm (closing time).
There are 292 939 939 393 993 941 289 892 052 992 000 other H&Ms in this city. Do yourself a favor and never come to this one.

Ok what in the almighty hell. I came here to write a review based solely on the dressing rooms. I went in to try on a few things. Well why did I even bother when I couldn’t even see myself in their mirrors? The lighting in their fitting rooms are so HORRIBLE! It’s so dark with a spot light. I am not on stage, I do not need lighting on on spot and then the rest dark around me. It’s so weird. I kept moving around trying to find myself. I don’t know if most h&m stores are like this (I know at least 2 others I’ve been to weren’t) but they need to get regular lighting like most places. It’s just horrible. I didn’t even bother trying on the rest of the clothes. I left and didn’t purchase anything. So annoying.

Not my favorite H&M. Definitely felt cramped. You have to walk towards the back to go downstairs to the men’s section. I didn’t find what I was looking for (tanks) that looked good. It wasn’t too crowded. Store itself looked old and could use an update.

This place fucking sucks. I must not love myself because when I’m in the area, I’m often lured in by all of the cute prints and patterns out front, only to find myself entering the seventh circle of shopping hell.
Yes, it’s a tourist trap area, so you can expect a certain level of mayhem at most stores, but this is pretty bad. On a Monday evening, I was pushed, suffered through a 20 minute wait just to try on their cheaply made clothes, and witnessed a miserable sales associate remark to a customer, «yeah, thats someone’s fitting room but they’re taking too long.»
Maybe if the fitting rooms weren’t so poorly lit and dirty people would have an easier time with things.
I don’t hate the brand and I have clothes from H&M I like, but I would avoid this particular location.

This H&M in particular is one of the most disorganized and messy H&M’s that I’ve ever been to. Clothes are scattered around the store, the store is small and employees are never to be found when you need them. Not to mention the overcrowding caused by the absence and scarcity of employees on the basement and on the main floor. But what can you say? It’s H&M, want better service and better quality clothes? Go to a higher end store.

Personally, I find this particular h&m to be really small even though they have a lower level.
There wasn’t a lot of selection to choose from so that was disappointing.
I don’t find the staff to be particularly rude but they don’t look like they enjoy their job. Especially the woman working in the fitting room.
The fitting room was small. Not enough rooms for all the customer that comes in everyday.
I’m also not a big fan of the layout. Accessories are placed in weird location. Ex: There were three racks of accessories by where people are lining up. What a waste of space? –_​–
My overall experience wasn’t necessarily unpleasant. I have more complaints with the actual store itself than with the staff. I should try going to the other h&m across the street. Maybe I’ll have a more pleasant experience there.

I am a HUGE fan of H&M, so I am pretty sad to report that my experience at this location was one star… if I could give zero stars I would. Like most people writing reviews about this location, it is because of the poor staff and customer service. The manager of the location Mariella was extremely rude and completely disregarded what I was looking to do with my return. Not only did she refuse to give me a credit note, exchange or return, but told me to go to the store that i purchased the item because she was «DENYING» the request and her reason was that «there has never been any complaints about this shirt». I am not sure how that is relevant, when I was looking to return the shirt based on a defect. In all fairness my time to make the return and expired by one week, but most stores would have made a concession if there was a defect with the item. But not this lady, she just kept repeating that she was «DENYING» the request.
This is my first Unilocal review ever, but because I was so unhappy with the way the sales staff made my experience at my favorite store to shop at, I had to post this.

I came in here just to check to see what kind of stockings they had in here and if they had any specials. I look around and had a couple in my hand, I soon realized I lost a glove in this frigid weather.
I immediately ask the petite sales associate that was pushing the clothing rack;
Me: «Hello, can you point me in the direction where you have all of your accessories?»
S.A.: «Oh they’re all over, what are you looking for specifically?»
Me: «Oh just gloves.»
S.A. «pffht! Do you know that winter is like over? We don’t have gloves anymore! Spring is coming! Ha, ha!»
Me: «Okay, thanks.»
I walk on line to pay for my stockings, and it’s almost my turn to go up, and the same sales associate comes to the register, while she speaks to another sales associate, she says to her; «oh my god, you know someone asked me for gloves before? I’m thinking like, we heading into spring, she mad dumb.»
Now here I am on line, its now my turn, and she locks eyes with me, i leave the stocking on the bins by the counter, and tell her she’s just lost a sale.
I like H&M, but lousy employees are not to be tolerated, at least not by me. I think i’ll got to the one by my house in Queens Center, at least those employees are on point and polite. At least they have the decency to say whatever ‘washing-​women’ gossip they have to say, away from customers.

H&M’s dot the streets of NYC and I LOVE IT! There’s only one H&M where I live, sad face. I popped in here to do an exchange, then ended up doing some more shopping. H&M prices are already great, and sale prices are even BETTA! The store is big and spacious, lots of selection, there is even a lower level. The dressing rooms were limited, I tried going into one (the associate pointed me there) and there was a clothes rack in there, weird! I waited patiently for one to free up. The thing I noticed about this store is that a lot of the workers there were chatting and gossiping about personal lives, in front of me-​a customer. I know this is an H&M and not Saks, but the employees should still be professional. Also, I was not asked if I was doing okay or needed help, and I almost fell trying to get a sweater from a high rack (blame my shortness, yall). I eventually got the sweater, but it would have been nice to be asked. The store was not even that busy. Oh well, I got what I needed and then some (oops!). Still love ya H&M!

I personally like this location because they have items when the other stores run out, yes they had the sweater dresses with hoodie for 19.99 (money dance)… customer service is okay literally have to chase a worker for me to get a item that’ was high up… ladies ground floor. men top floor, kids basement. Best believe you can always walk out of a hm store with bargains.

I actually started writing this yesterday while I was waiting for the fitting room.
While I’ll agree with everyone else that the lines here are ridiculously long, the place is a disorganized mess, there is never a full run of sizes and the dressing rooms are dark little dungeons with NO lighting, my review and the reason for it is the result of one thing — the awful, horrible, atrocious, bad, bad, bad customer service. There aren’t enough adjectives in the human language to describe how completely lacking these people are in decency or respect. It’s almost comical — like the employees here are acting out the What NOT To Do’s of customer service.
As I stood in line I watched and listened to a group of employees complain (loudly) about different customers.
This one couldn’t make up her mind. That one wanted to exchange something, UGH! This one asked me for help AFTER she asked her for help!
(The nerve of us shoppers right?! Asking a sales associate for help! Who do we think we are!?)
One girl in particular likes to shout at people «Are you waiting for someone? You can’t stand there. Go out there. You can’t stand there. You have to move!»
Every time she’d yell her co-​worker would laugh and say «You’re so mean!»
It was a joke to them.
My favorite was her walking up and down the fitting room floor yelling
«Customers! Put your stuff BACK on the hangers and bring them out with you.»
(Because I worked retail and was a manager for years I do this anyway. I understand that it’s a pain when people hand you their go-​backs in a pile BUT it’s not their job to hang up clothes. It’s yours. And last I checked it’s not boot camp so you don’t get to demand ANYTHING of me.)
I also watched the same girl spray out multiple fitting rooms with cheap air freshener just as customers walked out. No discretion. She may as well have told them (& everyone waiting in line) that they stink. I’m actually surprised she didn’t.
It’s clear that anything goes in this store. There’s no possible way it’s a secret to management or corporate that the staff behaves this badly.

The customer service is awful here. If the place closes at 9pm, why would turn away customers at 8:53pm? Are you you f&@king serious? These knuckleheads are freaking idiots. I informed the salesperson of the time and her response is, «we are close!»
Advice to district manager:
Get rid of floor salesperson who turned away 3 customers with rudeness. This have happened 4÷11÷2014 at 8:53pm

Ridiculous.
That is the only word I can describe. I was only browsing in there for a few minutes as I knew I needed tights. I had a $ 10 ‘gift card’ from a previous purchase. The price of tights was $ 9.95 and the back of the card said «any value not used at the time of purchase will be forfeited» — 5 cents = no biggie. I get up to the register and the cashier is unsure of how to process the credit. The «manager» on duty — Wanna — did not even read the card said «how do you expect me to ring this?» I explained to her what the back of the card said and even handed it to her, pointing out the sentence. She didn’t read the card and kept saying «Its common sense… It’s common sense… I can’t ring this up if it’s not a $ 10 total».
I didn’t want to be THAT person so I finally grabbed a $ 4 item but seriously!!! At least read the back of the damn card!!!
Debating if it’s even worth it to let the store manager know what a moron they have working at their location…

I hate this h&m. Everytime I come here, I get a huge headache. It is stuffed with tourists.
The clothes are usually splattered all over the place and it’s hard to find anything. It’s messy but nobody ever wants to clean it up.
There’s barely anywhere to walk. Plus people are rude and will always knock you over.
Unbearable. Always crowded. Don’t come here.
Come to the h&m by 86 street and Lexington. It is a 30 minute subway ride away, but worth it. There’s more of a selection and everything is always organized. Plus more than two checkouts. Upper east side stores are more residential, so it’s great for avoiding pushy tourists.

Came just get a simple secret Santa gift. I was in line longer than I was picking out a gift. The line was ridiculous even with the multiple cashiers. Of course, one lady had to hold up the line by causing a comotion. I don’t know how people can shop comfortably with the ridiculous amount of people inside the store.

If you hate waiting on lines (like most New Yorkers), avoid this H&M! The line to check out is so long. There aren’t enough cashiers. The fitting room line is worse. Not enough rooms at all.
This is one of the smaller H&M locations (they have another H&M nearby which is also small) so the selection is small. It’s crowded and cluttered.

You’d assume all H&M’s are the same. Actually, all the OTHER H&M stores are the same. This one is noticeably worse. Like, enough to review on Unilocal.
The layout is terrible. Designed purposely to trap you behind other people such that you throw up your hands and yell: «I GUESS I’LL BUY THIS ITEM TO MY LEFT TO MAKE ME FEEL LESS ANGRY!» Retail psychology + crowdsourcing! Really, the layout is a hallway, in the midst of which they put huge racks of clothes in zigzag fashion.
— It is exactly like whitewater rafting down a river studded with pointy rocks.
— It is exactly like you are in an ambulance headed into Manhattan on the FDR at 8:30am on a weekday.
— It is exactly like that scene in Brazil when a winged Sam is trying to find his true love but gigantic pillars of stone keep shooting up from the earth.
— It is exactly like you’ve typed in move_​objects on; and built four walls around your Sim and they keep trying to walk out to cook dinner but end up just crying and peeing on the floor.
(OK, I exaggerate. I still find myself at this location at least once a year though I don’t think I’ve made one purchase here. Damn your convenient location!)