Guess

I had a good experience with a friendly sales associate until I stepped up to the register. I believe the one ringing my items up is a manager. She had a snobby demeanor and really could use some pointers on customer service from her own team.
What really bothered me though was when I asked her for the price on a black skirt that I found on the sale rack. It was only one of two black ones I found, while there were many red ones in the same rack. The red ones were tagged with the markdowns, but not the black ones, probably an oversight.
She looked at the tag and told me it was $ 228 — the full price. I was shocked … I asked her if only the red skirt is on sale then. She then responded by saying that since it was in the wrong rack, she will just go ahead and give me 50% off the item. I left the store feeling like she lied to try to squeeze more money out of me than she should have.
That evening, I looked for the item on the Guess store. Sure enough, it was on sale.

I hate being told we can’t do this and that while I’ve been shopping here for awhile … I hate when a cashier takes ur credit card to charge you without even telling you the total, and still tells me the wrong price when the ticket says the right price and she goes like… We will honor this price. Really… You should be because that’s what says on the price. Don’t give me other prices and all and don’t tell me you can’t ship it in a different address different from a billing address. Not only a cashier said that but also a manager. Really. How many times do I need to tell you it can be shipped from a different address coz I had shipped here few times already … And I was at the register for so longgggggg… I usually get the confirmation on my email immediately and this cashier goes like. Sometimes it takes time… All I want to do is get out of the store and just cancel the whole transactions !!!

I bought a top from here which got a hole in the front after just one wear. The manager refused to give me a cash refund and was completely rude and unapologetic. I was very shocked and upset and the rude behaviour and lack of customer service. This has completely put me off guess clothes and this store. Very disappointed

Auf der 5^th Avenue einzukaufen ist nie eine günstige Sache, aber es gibt eben auch die Läden, die nicht übertrieben teuer sind. Einer davon ist Guess (denk ich mal). Der Grund für meinen Besuch war der Kauf einer Damenuhr. Modell, Farbe und Preis wurden bereits in Deutschland ausfindig gemacht und in den USA macht man dabei auf jeden Fall ein Schnäppchen.
Nach getätigtem Kauf staunte ich nicht schlecht, dass auch der Europreis auf dem Kassenzettel stand, so fällt einem das Rechnen leichter und ist noch besserer Dinge über das gesparte Geld.
Ansonsten kann ich sagen, dass die Mitarbeiter sehr freundlich sind und schnell arbeiten. Kommunikation über Mini-​Walkie-​Talkies. Dazu ein kleiner Plausch und man ist glücklich. Für die Damen unter euch wird es sicher noch mehr schöné Dinge zu kaufen geben, also los und gönnt euch. Für die Herren: die Damen sehen recht hinreizend aus, vielleicht mal schnell einen Blick riskieren ;-)

There was a pre-Valentine’s Shopping sale. .. . some kind of deal here recently with a few complimentary mixed cocktails, pinkberry, and cake pops. Normally, I don’t just pop on in to Guess because, well, their clothes are a bit young and most of my wardrobe I have to fit to meet the needs of a lawyer’s firm. And on weekends when I’m not wearing a poofy dress I am in blue jeans. Some things were intriguing. I like leather a lot. I like the look of half leather dresses and half chiffon or whatever that material may be. The cocktails were delicious — one being muddled strawberries, vodka and lemonade and the other a lychee drink with a cherry on top. The staff was very warm and welcoming and also great in coming up to us and asking to make sure to check everything out, including that there was a fortune teller, a makeup artist, and photo booth. I didn’t get to see everything because I was in a rush to head somewhere else but I really was pleasantly surprised. I didn’t purchase anything but I ALMOST purchased EVERYTHING. Some of those girls have mad sales skills.

As my friend pointed it out «the higher class hooker’s closet» haha. I am sorry, but I have to admit it, a lot of the stuff sold here are just not classy at all, who designs these and put them on 5^th? I love the watches tho, and of course, accessories are cool, but these are the ones to be extravagant with…

Thanks, Guess for ant amazing event. The drinks and snacks were delicious and the various entertainment options put me in the perfect mood to drop a few bucks (or my husband’s). I have to say I was surprised at how many attractive items I saw while I was in there. I hate to admit, but it was a forgotten store in my mind and this one changed everything. The quality, design and fit was attractive, sexy and classy. I will 100% be back and consider this as one of my new top stores for my wardrobe.

Hey… they served me cocktails while my wife shopped to her heart’s content. And I opened my wallet. Now I call THAT marketing. Also didn’t hurt that most of their clothing looked good on the mannequins, my wife, and the staff. Was impressed with their watch selection… apparently chunky watches are in for women… I learned something. I’ll come back (actually, I’m sure I will).

Came to Guess on 5^th Avenue for a Valentine’s Day Shopping Event/​Party. There was a NYX cosmetics bar, Nivea products, Vodka bar, and Photo Booth! The store was completely decorated and the girls working there that were wearing the dresses definitely inspired me to try some on myself :). I ended up purchasing over 125 $, getting a free gift bag and being able to use a promotion going on during that time. I went home and quickly signed up for Guess List. I haven’t gone to Guess in a while in the malls near me, but this recent trip to the Guess on 5^th Avenue has inspired me to go on a Guess shopping spree in the near future.
My boyfriends going to kill me, haha.

Had a great shopping experience for jeans here! Sales people were extremely helpful and found me several different styles that I eventually went with, once I got my fit right. The store is spacious and classy. If you can, definitely go during sales periods (major holidays etc) to get the best value.

Guess is a store that I don’t have at home, so it’s always a treat to get to shop there. I love their clothes, and find them to be very well made. It can be a little expensive, so I don’t usually buy a lot. But I try to make a point to buy one item and treat myself.
The size of the store was alright. I found the men’s area a little small compared to some other Guess locations I’ve been to. Women get a whole floor just to themselves! Lucky. The selection was pretty good though. There was a large area for shoes, as well as a wide assortment of jeans, shirts, jackets, and sweaters. They used the small amount of space they had well.
The service here, I have to say, was absolutely amazing. We were greeted when we entered, and then one of their customer service reps was incredibly helpful to us. He was always nearby when we needed a hand, and when he grabbed shoes for us, he not only brought back the 9 we asked for, but also a 9.5. I really appreciate the extra thought that was put into that, and we actually ended up getting the 9.5! I also purchased a pair of shoes for myself, but found a tear in one of the shoelaces. He offered me 15% off, which I was more than happy to accept! Incredibly kind and helpful.

Came here once. Since Guess is simply located at downtown. I only came here when I was shopping at 5^th ave. Guess is my favorite fashion here in NYC is definitely GUESS!!! I love it so much until 50% of my wardrobe are «fill» with «Guesses»… :)
They were really friendly to me as I always request for a different size. Bringing me newest fashion they have and providing me some great fashion advice.
Guess here is huge and they have lot more compare to other Guess Fashion Inc. As women nowadays usually carry bags during shopping. I am always afraid that my bag will hit some stuff if their shop is small. It’s very comfortable shopping here. That’s why I like Guess at 5^th ave.
One thing about Guess sales. they always ran out of my size. That’s why is on sale I guess. :)

A flagship Guess store on 5^th Ave? My girlfriend wasn’t going to let us walk by without going in for a peek.
Compared to the mall Guess stores, this Guess is gigantic. The lower floor is mainly men’s with some women’s items and the top floor is all women’s plus Guess by Marciano. This means the Marciano selection is more limited than if you were at a dedicated Marciano store, but it was a nice curated assortment.
My girlfriend was looking for a new dress for the evening and after trying on a few dresses found the perfect one. The staff seemed helpful. She didn’t have any difficulty getting help or a dressing room.
From my point of view it was also a pretty good experience. It wasn’t very crowded so while she was trying things on, I was able to find a comfy chair and enjoy the music.

This Guess is conveniently located on 5^th avenue, right down the street from Saks and the Rockefeller Center shops. I’ve frequented this Guess a few times, but have never bought anything. Guess is very fitting for the girls that are rather thin and are going out to party — I usually don’t find too many clothes that would be suitable for day purposes.
Whenever I go to Guess in malls, I usually find a decent sale section, but for some reason this one never seems to have too many sales — maybe I’m just not going at the right times? This Guess is two stories — the bottom is watches and menswear while the top is Guess by Marciano, Guess women (Regular line), and shoes. Sales people have always been friendly.
Guess is a great store — I just wish there were more sales?! I sometimes see tops that are close to $ 100 — like today, a sleeveless satin top for $ 79. What? For a top, this should not be the case!