Group Health Dental

Pros Dr. Hashimoto is a sweetheart. He loves what he does.
His hygienist, Jen gave me the best deep pocket cleaning
ever (so much so I didnt wait for insurance to pay for the
other quadrants. I asked she do them then). She was so
sensitive, I didnt need Carbocaine (pain injection) and my
teeth felt wonderful. She suggested I get a waterpik with
my Sonicare I already use and since using both I have
new teeth (I have gingivitis and need perio treatments).
And with BOTH, there is no more need for dental floss.
I am no fan of Sonicare. The product is effective, but they
will not repair it out of warranty ($ 150+ and the stem comes
loose, I expect repairs and they bought out the only guy
on the net that use to repair them, so I understand).
The place is nicely laid out (they offer Cappuccino and fruit
juices while waiting, but you dont get much time to drink
since your seen within 15 minutes) and has live plants all
around. The art work is engaging and not boring.
The front desk ladies (Allison, Amanda) are not only lovely
they make you feel like your the only person there and they spend
as much time as needed with you and answer all your questions.
Rosemary (she did my billing) was sweet and even emailed
images the same day for my records.
The office manager (Esmira), walks around with her headset
looking so military and is very nice and there to resolve any issues.
I feel confident in the care I am receiving here and that takes a lot
off my mind. And everything is very clean (they are as finicky about
that as I am (Jen touches something with gloves on that is not part
of treatment, they get taken off and new ones go on). And her advice
about care was spot on and helped me a lot.
Cons I am disabled and the bathroom doorway is too small for my mobility
vehicle.

I have been going to GHD for over 15 years and it has been the best choice for me in every situation. They have everything on site (x-​ray, dental surgeons, dental hygenists, etc) without having to go through referrals to other places. Everyone on the team works really well together. Having gone for over 15 years, I have seen them go through many changes, some I didnt like, but most of them i love. They have updated and upgraded their space to accommodate more services (teeth whitening) and younger friendlier staff and a MUCH better billing system and process. They take almost all union insurance, as well as offer sliding scale or other payment options. I have been with Dr. Tedesco for the almost 10 years now and I think hes great, and have Jenny for a hygienist for the past 2 years. I highly recommend them.

I have never had such a bad experience in my life with any Dental Facility, I will never go back there again. Unfortunately, I have to give this place a low rating. They reel you in with great customer service and then it falls apart. I’m very disappointed as I finally thought I had found the right place especially since I had so much pain. My appointment was for 3PM, I showed up nice and early (again I was in so much pain) I stated to the young lady didn’t get her name unfortunately, that I was in pain and I sat down. She obviously forgot about me and proceeded with her check ins. I got back up after 20 minutes rubbing my face. Went to the restroom (which by the way it’s terrible, it reminded me of a fast food restaurant). Again, I got up now it’s 3:45 PM and asked her again if she told the Dr’s, she immediately apologized and ran to the back. So now is 4:15 and finally they took me inside to take an x-​ray which was another bad experience considering their x-​ray machine was acting stupid. They took 6 rays for just one tooth. So now I’m totally UPSET AND AGGRAVATED. Dr. Benito looked in my mouth and poked the area and stated I needed to see a Gum Specialist immediately. I’m assuming he would’ve taken care of me on the spot especially after mentioning he would at least clean the area. He walked out and stepped into the room next door to see another patient. So I sat there in pain when his assistant walks in and tells me I had a copay of $ 172.00. I became a Monster and said to her «What the hell are you talking about» it didn’t make any sense to me. Her response was unless you pay the amount we won’t be able to take care of you. What do you all think about this? Would you consider going to a Dental Facility that shows no concern whatsoever for your needs? So much luxury and New Look with complimentary drinks and Free movie tickets to all referrals and what not. FOR WHAT???

HORRIBLE CUSTOMER SERVICE! I am not the type of person to write reviews but this situation called for one. As I will not go into specific details just know that this place is a «business». They are NOT looking to satisfy the customer or provide an experience that would make you want to come back or even recommend a friend. I was not happy with the service rendered at all and therefore will be taking my «business» someplace else.
Dental offices come by the dozen in this city. My advice to you would be to stay away from this one!

Unfortunately, I have to give this place a low rating. They reel you in with great customer service and then it falls apart. Im very disappointed as I finally thought I had found the right place for me. My first visit was great. Deep cleansing like I never thought I needed it. My subsequent visits never happened because I had to cancel. They charged a $ 50 fee for each cancellation. Very disappointed. I understand why they do this (for the money and to discourage last minute cancellations) but life often just happens. Unfortunately, I will never go to them again. As a single mom with a hectic time job cancellations is just the way of life. Im so very glad I didnt listen to their upsell to review them on my first visit. Im glad I waited because in the end this place is more about the money then the client.

Writing this review as I schedule my follow up visit:
First: I never write reviews — I usually feel it can be a waste of time and l sometimes come off phony. My usual philosophy: If I like a place — I come back. If I hate a place — I don’t come back and tell my friends and family to stay away.
So: First time here and had a really pleasant experience considering I’m planning to have a root canal done.
From the moment I walked in I realized this is not what I expected or ever experienced from a dentist office before: bright, modern and smells pleasant (not like the usual sterile smell like my old dentist — this place will be my new dental office now) with holiday music playing.
Walked in to a smiling and friendly receptionist. In pain yet can’t help but respond positively to the vibes of not only Jennifer the receptionist, but also great vibes from: Dr. Chan the Endodontist, the x-​Ray technician (don’t remember her name), a different receptionist who asked if I was ok (don’t remember her name either), Dr. Vasquez the general dentist, her dental assistant and the woman who scheduled my follow up appt (don’t remember either of their names).
Complimentary warm and cold beverages and the holiday decorations were a bonus. Unfortunately I couldn’t get the root canal done today due to an error by my now former dentist (this place will be my new dental office). So I’m walking away with a still aching tooth for my appointment but don’t feel too bad about it thanks to the great service here. I’m not in agonizing pain (knock on wood) so I can wait a few more days.
My only suggestion would be to modernize the restroom. It’s not essential at all but it does look a lot like the bathroom of an elementary school.
I end this check-​in with a thanks to the staff member (did I mention they are all in uniform) that just asked me if I’m ok and if I needed anything. I replied no, just hanging out. And she replied «Ok, that’s cool. Just wanted to make sure my patients are ok»!
My new philosophy: The dentist isn’t so bad after all…

Excellent care at excellent prices. I was referred by a friend who felt her care was 2^nd to none. And i agree! I had a sinus lift today and expect to get a post and crown once the bone graft heals. Other reviews seem to focus on things other than care. Equipment is 1^st rate and the staff is friendly and caring

I have been a patient here for over 15 years… the improvements to be efficient are fantastic and everyone is so friendly and professional… this is the place for your dental needs!

Dr. James Brown is the best dentist I’ve ever been to. His attention to detail and perfectionist tendencies have made my smile so much more beautiful. I came in with a lot of problems. I was traumatized by bad dentists. I needed a crown, I had several fillings, and I needed a good cleaning. Every time I go in, I walk out with nicer and healthier teeth!
I started off with the cleaning by Maura. My teeth have never felt so clean. She did an incredible job! Daisy, his assistant is so professional, and upbeat!
Then I saw Dr. James Brown. He has worked his way through my host of issues regarding my teeth, and we are almost done. I’m never going to let my teeth get this bad again, because I finally have an amazing dentist that I actually don’t mind going in to see!
The staff is really friendly, and professional. Everyone from the receptionists to accounting. The call and text to remind you of your appointments, and call afterward just to make sure everything is okay! I can’t recommend this place enough.

I love Group Health Dental. I used to visit a dentist office by my house but the doctor was pretty obnoxious and not too helpful when I had questions or concerns. I heard about this office through my father and sister who are also patients and love it here as well. My hygienist is the sweetest person ever (wish I could remember her name), she makes an effort to get to know her patients while also getting you in & out of the chair quickly. Dr. Benito is great, he’s very friendly and addresses any concerns you may have right away. I definitely recommend this office.

I used to go to Group Health Dental and my first experience was fine. But when I went back 6 months later for a regular cleaning. After my appointment, the Dentist came in, Dr Ferragamo and he briefly poked around in my mouth and then he told me that I had 5 tiny cavities in the grooves of my teeth and to set up appointments to get them filled. I have never had a cavity in my whole life, so to sit in that chair and find out I had 5 was very shocking!!! I was forced to book my fillings appointment right away and found out that between the insurance and my own co-​payment, these tiny fillings would cost over $ 2000. I still didnt believe that I could have 5 cavitites. So when I went home again, I visited my old dentist and he confirmed that Dr. Ferragamo is a LIAR !!! I HAVE ZERO CAVITIES to this day. Group Health Dental is all just a money scam — the Dentists are trying to hit their $$$ quotas to get bigger bonuses at the end of the year. It’s sad that he was going to DRILL my mouth for no Damn reason. I am so glad I was smart and got a second opinion and didnt waste my time, money or my healthy teeth getting ruined by this savage.
MY ADVICE IS TO BE WARY OF WHAT THE DENTISTS TELL YOU !!! ANd always get a second opinion when it comes to this place.

I will start my review with the fact that the minute I walked in, 2 people were having issues with the receptionists – not the best way to make a first impression.
I scheduled this appointment via ZocDoc for 9 am but the office rescheduled it to 10 while still sending me confirmations for both 9 and 10 am appointments. The morning of the appointment I received text messages from ZocDoc and Group Health Dental with different appointment times. When I called, I was routed to a receptionist who couldn’t access the appointment calendar (which is ridiculous) and she couldn’t confirm my time. Then I called back an hour later and they had me down for 10.
When I arrived at 10, the receptionist told me that my dentist was on vacation (something that should also have been in ZocDoc) and that I was seeing a different dentist.
The actual dental experience was okay – the dentist only saw me for approximately 2 minutes.
Not sure if I’ll be coming back here again. The only incentive is that it’s near the office.
Update to my earlier review: They sent my dental claim to the wrong place. There is a very good chance I will not be returning to this practice.

Came here twice for fillings. First time went ok but the whole office is kinda dirty.
Second time — today — my dentist had to leave me twice during my three filling appointment with gauze and blood in my mouth because she had to see other patients. She was complaining to her assistant (who was not there for the last 20 min of my fillings and I had to hold the suction thing in my mouth myself) about why she was dealing with administrative stuff when she shouldn’t be. I had Dr. Shareef. The only reason this review has 2 stars is because she administered the shots well and I didn’t feel a thing during my fillings.
I got in at 9:40 and left at 11:47. For 3 freaking fillings! It was So unorganized. And the dentist and her assistant were saying that someone put a patients x Rays in the wrong file. The whole experience was terrible and I am NEVER going back there although I need more work done.

Dr. Hashimoto is an excellent periodontist. Not only does he explain everything in advance but makes patients feel very comfortable and does everything possible to avoid pain. Also the staff is exceptionally welcoming and warm.

I don’t have much experience to compare it with, but so far so good. Friendly & kind, very professional, minimal waiting time and what they did so far, helped.

Its too bad some of these old reviews are here before the practice changed hands, because they really don’t seem representative of the way things are done now.
Dr. Brown’s work lies between that of an engineer and a sculptor. He was able to understand the nature of the very complicated condition my teeth were in, and build everything properly from the «ground» up.
Properly being the key word! Multiple mistakes from previous dentists, plus genetics and other issues made the condition of my teeth a nightmare for me, and dealing with it has a tendency to actually be traumatic– which weirds me out as basically I’m a very laid– back person but visits for dental work would put me into the very stratosphere and I’d rather stick needles in my eyes. Thankfully Dr Brown has many years of experience and confidence and can just go ahead with the complexities and do what needs to be done, and have to say, I was very impressed so far with the first half of this treatment plan. And I have a lot of experience in the chair too! He absolutely knows what he’s doing.
He worked with me with the expenses, which is so appreciated with extensive work like this, and helps one to feel less overwhelmed.
I honestly don’t know if I could have found better treatment.
As a bonus, Dr Hashimoto started 2 implant molars already, even with all the work which is major, there was ZERO swelling and pain afterward. I didn’t even fill the prescription for pain medication– it wasn’t needed! Only 2 Motrin directly afterward did the entire trick. It was pretty amazing.

This is a fantastic dental office with 5 star customer service. I have recommended anyone within ear shot to visit this office for all their dental needs.

I’m from Baltimore and was visiting NYC on business. My temporary crown popped off, leaving me with an ugly looking stump of a tooth in the front of my mouth. I walked in at 9:10am on Friday the 27^th of February and was done by 9:50am. Alison at the front desk was unbelievably kind and helpful. Processed the paperwork and got me right back into Xray and then into Dr Desai’s room. He was kind, efficient and gave me some advice on how to keep it from happening again before my permanent crown was installed. All for $ 60. I once paid almost $ 400 in Boston for the exact same problem. I can’t say enough good things about them.

Dr. Singla team very proffesional, reasonable, friendly.
Thak you.
Marian D.

With all the talk of the renovation and change of management, I gave this place a try DESPITE it’s 2.5 star rating.
I went in early November 2013 am still dealing with the place to get my money back. STAY AWAY is right.
I was here to have fillings done. The first time I was here I had Dr. Benito, who ran this place like a factory. You’re in this «room» with no door and he comes to talk to you after a long wait, looks at your xrays, walks out to work on another patient for 5 mins, comes back to talk to you and ask you what you want to do, walks out again to work on another patient, stops in the hallway to talk to other customers, comes back in and starts the procedure. This goes on for the whole time. You absolutely feel like you’re one of the 10 patients he’s working on at the same time. It’s the worst dentist experience I have ever had. He recommended more fillings than I needed, as corroborated by 2 other dentists I saw, and charged me for them.
When I was due to come back to finish up the other fillings I was so terrified I asked for a change of dentist and got Dr. Concepcion, who was markedly more attentive during the procedure.
However, I was still charged for work that was not done. I called at least 15 times to get to accounting, but they were either not in yet or in a meeting, or left for the day. After a long time I got a refund check for $ 35 when I was due at least $ 110. Better yet, in the letter I was asked to refer my friends and SHARE MY EXPERIENCE ON Unilocal.
So here I am sharing it. Stay away and do your friends a favor, put this place on a blacklist. For good. There are too many other dentists to need to come to a place which cares less about its patients than getting bodies through the door.