Greenwich Cleaners

CONSUMERS BEWARE!!! I havve been going to Greenwich cleaners for over 25 years, local resident in the area. Greenwich Cleaners has apparently been taken over by new owners a couple of years ago. Wow what nasty people at the front desk «joey» especially. I brought a winter jacket in on sautrday at 4:47PM (they close at 5pm) to get a coffee stain out that I spilled on my lapel, the cost was 30.00. On monday at 7:30 in the morning i called and asked them not to clean the jacket and i would pick it up, as my neighbor had a much longer jacket cleaned for $ 17.00 locally. «joey» said its too late it was already in the machine being cleaned. Which i did not believe at all. I said well take it out and give it back to me because i am not paying the 30.00 to have it cleaned when i could go else where for 17.00. He said tough and hung up on me. today i went in to pick up the jacket and he told me he threw it out !!! Just like that!!! Then he said oh no i donated it and you could speak to my manager because you told me to throw it out. funny Joey told me he was the manger the morning i called to have the jacket returned to me. now he has a manager. Like I would tell someone to throw out a jacket that i loved and paid a lot of money for??? So i picked up all my drying cleaning at the moment $ 113.00 worth, and while i was leaving, Joey was fighting with me, arguing me saying you said to throw it out. I mean come on who is the customer me or you??? I told the women behind me at the store while i was leaving beware of them, and Joey shout you only come here once in 6 months. I said well i just paid you 113.00, i said but what does it make a difference i am still a paying customer. I will be taking this to consumer affairs and BBB. But if he treated me this way, this dry cleaner will treat you this way. Beware!!! If you want your good clothes thrown in the garbage by this cleaners then take it to them. This is a very shady operation and you will not get the customer service of professionals here. Don’t say i did not warn you!!!

Your affinity to your dry cleaner is at risk only from an extremely bad incident or when you move. Dry cleaners realize this and are clever to only do the bare minimum to keep you as a recurring revenue source. Greenwich Cleaners is no exception.
The staff is very down-​to-​earth and friendly. Their tailoring and alterations are good for hemming, adding buttons, reducing or loosening the waistline, etc. so long as they are working with uncomplicated shirts, slacks and suits. The dry cleaning is expensive but prices are at par with other cleaners’ in the area. Their work is done on their premises, which is comforting.
I had one significant incident (lost shirt) but they compensated me for a fair, depreciated value when I threatened to leave. I recently noticed on their system that my revenues are almost $ 1,700 over 3.5 years. That makes me a valuable customer … reflected in the free lint remover I get each holiday season.
I will continue to be a customer unless … never mind.

I have to say ive been here ONCE. A few days ago we were having lunch at rosemary’s and my girlfriend spilled a glass of red wine all over her brand new, first wear, VINCE $ 400, white blazer sleeve. The wine was all over the outside and poured down into the inside of the sleeve all the way up the lining. I took it off of her and knew it had to be treated ASAP. I run to the corner and see two dry cleaners — one on each opposite corner across the street. So I cross and walk to my left. Run in explain to this guy who wouldn’t even look up at me to speak to me like a human being. I finally say excuse me– can u please look at the stain because its wine on white and every minute counts– all he says is «impossible». I say what? Whats impossible? (Your ability to look up? Move ur eyes? Move ur neck? Look at the stain? Remove the stain?) Again, won’t even look up and just says «I know, 10 years, impossible.» I wanted to slap him.
I rush out and jet to the other one I saw– greenwich ave cleaners– rush in and explain– the gentleman quickly begins to pre treat it while explaining to me that he knows exactly what to do and «u tell your girlfriend no problem I fix, make perfect again, I guarantee.» What a difference in service. He takes my info… tells me he will call me the minute its ready. He did. Two days later I get a voicemail telling me its like new and ready for me whenever I can pick it up. $ 12.00 and great reaction to a customer that’s freaking out and delivering on a promise is enough to get my business. Thank you Greenwich ave. Cleaners.

Let me start by saying that I was a frequent customer until… I would frequent this cleaner often and have only had two experiences when the item was not cleaned (which is pretty good considering). The first time, they kindly took the garment back and I picked it up the next day bright eyed and bushy tailed. The second time… was not so easy. They kindly took the garment back but when I picked it up for the second time I noticed that it still was not cleaned and it was steamed to harshly because the seams were showing through the fabric.
When I brought it to the attention of the gentleman that is always at the front counter (the manager I’m assuming) he said that he would not clean it and that I can take my jacket back. As I waited for him to finish, he also stated that I have had them clean another item over and that they DON’T NEED MY SERVICE. I kindly replied that I only return items that are not properly cleaned, which is a reflection of the establishment not my behavior. I then asked him to explain the root of his hostility and denial of service since I had not been a poor customer and I didn’t hear a peep! Shame…
If I had the time, I would report the business to the Better Business Bureau but this is New York, who the hell has the time…
On to the next one folks, I don’t need to get jabbed by purses on the subway and be shoved in the streets when you are supposed to WALK ON THE RIGHT to then patronize unfriendly and unprofessional establishments.

5 Star Service. 1 Star Prices.
Ask for Joey. He cleaned my Chanel jacket with such meticulous detail that it made me regret spending a fortune at Madame Paulette ($ 45), Jeeves ($ 40) and Hallak ($ 35) all these years. He even knew to remove the buttons and sewed them back better. I didn’t ask the price until I got the jacket back. When I found out it was only $ 25 it prompted me to write this review. They are fantastic with daily dry cleaning too. The work seems to be done on premises which I love. Staff is friendly and service is quick. What more do you need from a dry cleaner?

Had a jacket dry cleaned and pretty unhappy with the result. Still visible spots and lint, etc. on the jacket. They’re priced considerably higher than other dry cleaners and in this case you do not get what you pay for. Will definitely go with someone else in the future.

I took in two brand new, unworn dresses to be pressed only. Despite going in two hours before closing time, they couldn’t do them until the next day, but they agreed to do them before 8.30am, so I figured ok. I thought it was fairly pricey (12 bucks per item) but the kicker was that one of the dresses now has horrible marks on one side as if they tested the pressing on a setting which was too hot. Why you would do that on a conspicuous area is beyond me. My advice: don’t risk it.

Dry cleaning is fine. However, I certainly wouldn’t trust them with alterations again. I had two pairs of pants hemmed here — I specifically asked them to keep the original hems, and I paid $ 18 per hem, figuring I was paying extra for the special request.
When I came to pick them up, one pair of pants was unevenly hemmed, and neither one had the original hem. There’s no fixing it, unless I want some new capris. I am stuck wtih $ 300 worth of pants that now look like a seventh grade home ec sewing project. Ugh.

It’s aight. The drycleaning per se is fine. Had a bad experience with their tailoring – I brought in a $ 1000 tailsuit to have a button near the navel re-​sewn (there are 3 buttons on each side, and the lower right one fell off)…and instead they sewed it near the chest!!! Clearly someone just threw it on the table, eyeballed it without lining everything up carefully, and did a hatchet job on it. Of course they repaired it free of charge, but now there’s a noticeable hole on the chest of a super-​expensive garment.
The staff is friendly enough (though get unhappy about credit card purchases if it is under $ 20), and prices are typical nyc. OK to go to for general wash and fold and dry cleaning/​presses, but one should def shop around as neither the service nor the prices stand out.