Green Friendly Cleaning

I bought a deal of lifebooker to use the Green Friendly Cleaning services. I have had the worst experience. Scheduling was confusing — I had 3 different dates and times confirmed for me, and then when I finally called, I got another date confirmed. I emailed to confirm the day before my appointment, and then no one showed up when it was time for the confirmed cleaning. I will never use this service again, and am hoping that Lifebooker will give me my money back.

This company is now under «Method Maids» …Scam!!! The owner — who previously owned Green Friendly Cleaning scam me out of $ 1000. I Live in Canada and he used a website and address in Canada illegally, they found out and he was demanded to take it down. Now my visa is investigating the situation (scam) and is going to refund my money. Never got a cleaner nor cleaning done. Method Maid was using a address in Manhattan, I went to the office on my visit to NYC (Madison Ave address) and guess what-​they are not there either. The Manager of the building email the business (Method Maids) and demanded him to take it down immediately. SO BUYERS BEWARE!!!

Green Friendly is now contacting me telling me to remove my review… its getting to the point of harassment the number of emails I have gotten (all in broken sentences might I add— I do NOT think professionalism has improved!) Just when I had gotten over the trauma, they are back to haunt me!

Don’t waste your time trying to schedule an appointment. I have been trying unsuccessfully to schedule an appointment for the last two months. They have hardly any availability, they cancelled my first appointment at the last minute, and the following week the cleaner failed to show up or even call/​e-​mail to apologize. My complaints have been met with silence.

Similar to the first reviewer, I had lifebooker vouchers. I made an appointment that was about two weeks out, and got an email that morning that it was canceled. We scheduled another appointment for three days later, and when i came back from a long weekend, expecting a clean house, I realized they hadn’t been again (and I wasn’t told either before and after). After getting one last appointment for the next week (now a full 2 weeks since my first appointment) and getting a confirmation from the company, they didn’t show up again and haven’t responded to my emails since.
Im not sure I have had a worse experience with a company in my life, so I would avoid this one like the plague.

I tried to schedule an appointment for over a month in connection with a Lifebooker deal. It took two weeks to get an appointment, which they promptly canceled 2 days before (directly after sending 2 emails confirming my appointment!). The woman I spoke to on the phone said that she was new, and that the operation was disorganized and «I’ve been getting a lot of calls from disgruntled customers.» The next appointment was in another 10 days and she couldn’t guarantee that they wouldn’t cancel again! «I’ll do my best, but we’re having serious staffing issues.»
How do you run a business like this? I’ll take the refund, thanks.

I run a medium sized business in NYC and understand the effect a negative online review can have on a business. With that said, I still feel I should write this review to warn people of booking a cleaning with this company.
I hired GFC to do a «Deep Clean» on my apartment, for the price of $ 375. We have an 1000 sq. ft. one-​bedroom duplex apartment that is kept very tidy, but was in need of some down-n’-dirty cleaning (i.e. cleaning mildew build-​up in the grout in the shower, cleaning kitchen cabinets to remove stickiness caused from the frequent cooking with oil on the stove top, cleaning the hard to reach ceiling fan, etc).
For a premium service, it started off a little rough. I emailed for an estimate and did not receive a reply for over a week. I then called to follow up and the nice gentleman who answered apologized and scheduled a cleaning for the following week. Well, when I called a few days later to confirm the woman who picked up told me that there was at least a 2 month wait and there was no way I would have a cleaning on the day I was scheduled. I told her the cleaning was already set and paid for. She called back a few minutes later and told me «It’s fine, we can clean your apartment this Wed.» Gee, thanks.
So I rearranged my work schedule so I could be there for the beggining of the cleaning. Now, having booked a $ 375 cleaning, I was expecting a team of people to come over. So I was a little surprised when 1 man knocked on my door with a backpack of cleaning supplies. I showed him around and pointed out the areas of importance (the bathroom shower and kitchen cabinents). He said he did not have the proper cleaning supplies with him (even though I had told him about these areas of focus when I booked the appointment). He said he’d rather come back when he can be totally prepared to meet my expectations. Ok, fine, so we rescheduled for that coming Saturday at 10am.
Saturday morning our buzzer rang at 8am — while we were sleeping. GFC, 2 hours early. A little annoying but we let them in right away, and by «them» I mean one young lady. The man who had come by earlier in the week was taking care of some «VIP» clients on the UES, we were told. So I reexplanined the areas that I wanted them to focus on, to which she replied that she would need different products and never heard that she was supposed to bring anything special with her.
We suggested she call her partner so they can get on the same page to which she again told us that he was with VIP clients and won’t pick up his cell phone. I guess us Brooklyn Heights residents are deemed far less important to GFC.
So she got to cleaning anyway — we did not want to reschedule yet again. She spent 7 hrs here — moving furniture and cleaning under area rugs, spraying and hand washing the stairs, and removing every single book from our sizable book shelf so that she could dust the shelves. All great, if the basics were cleaned, which they were not.
The skylights and windows that I had specifically asked her to clean were not touched. The ceiling fan which I had specifically asked her to clean was not touched. Not only that, but I had asked her if she had an extention rod that would allow her to reach the fan, and she said «Yes», although she only had a small backpack of supplies, to which when she unloaded yielded no extension rod. Most furniture was not cleaned under, room corners were dusty/​dirty, carpets were vacuumed (but not well), hardwood and tile floors were NOT TOUCHED.
Now the kicker, the kitchen and bathroom, the reasons for purchasing this cleaning in the first place, were BARELY TOUCHED. The outside of the kitchen appliances were cleaned moderately, the insides were not touched. The outside of the cabinets were not touched. The refridgerateor, which I was told was part of the cleaning, was not touched. The kitchen floor, yes, THE KITCHEN FLOOR, was not mopped, washed, ANYTHING. It was not touched.
The bathroom was no better. She did an inadequate job of cleaning the toilet and counter, the bathroom floor was not cleaned and the shower was literally NOT TOUCHED.
I was not home when she finished, but when I got home and saw the state of things, I called right away and asked for a return call. No return call. Two days later I finally got them on the line. The man told me that if I was that unhappy with my cleaning that he would come back so he could look at it himself and then set up another appointment to fix the things she didn’t do or do well. He then went on to tell me he’d be doing us a favor by coming back because — and I quote — «We’re actually thinking of discontinuing service in Brooklyn because people there have too high of expectations and it has been a real sore spot for us.»
We ended the conversation by telling him we felt disrespected, inconvenienced and embarrassed by the whole experience and we should like no further contact with them.

No Show, Un-​reachable, very un-​professional. Do not be a fool and try their service.

We got a coupon from Gilt City for this cleaning service. It took literally weeks of calls and emails to actually get in touch with them to schedule the cleaning.
A few days later, they canceled the appointment, and said they were unable to reschedule for any date that would be convenient for us. However! When the original date came, two of the cleaners showed up at my apartment! They wasted an hour of my time walking around the apartment, and going up and down to their truck. Then they announced that they would have to cancel the appointment after all.
They offered to reschedule the appointment for today. And guess what? No one showed up, and they are not answering their phones or returning my calls.
Thanks for wasting my time, Green Cleaning.