Grand Radiology

The technician wanted to know personal information about the doctors where I currently go to. As if;
. The information definitely important is why I am there. Please stay on topic regarding health and nothing else.

Very unorganized!!! My appointment is for 11am, and I wait for 1.5 hours and still sitting here right now! I am annoyed… very!

After being assured that I would be taken immediately at my appointment time (made an hour ahead), I had an hour wait in the waiting room (for an MRI), then waited another 20 minutes in a second waiting room before getting seen. I then received a phone call a couple of hours later from them saying that I needed to come back in because they hadn’t taken an angle they needed. I asked if I would be seen immediately, and was told I would. Upon return, I was then left waiting for 30 minutes while they tried to find out which angle they were missing. On top of all this, the apparently quite inept MRI technician repeatedly hit on me.
This place is a disaster, take your business and your health elsewhere.

I didn’t have a bad experience as others, but that’s probably because I scheduled my appointment for first thing in the morning on a Saturday.
The staff were still getting in when i got there so i was taken care of immediately.
So I suggest you get the first appointment if you can. That way you can avoid all the pain and suffering everyone else seems to have had.

Okay so, I don’t like to give bad reviews and I certainly can’t comment on their skill level, but as a fellow Provider, I have to say … The woman I spoke to on the phone was so difficult and nasty that I didn’t even bother to send my patient there. I called to make a referral for one of my patients and the woman was just so obnoxious and combative, like it was too much for her to schedule a simple appointment. Usually, I give the diagnosis and they specialist knows what procedure to perforn, she was asking me what procedure they should do… I think maybe it was that they didn’t care to extend their services to the population I work with… I told her I was calling from an in patient drug rehabilitation program and she just became very cold and difficult. So if she was acting that way with me as a professional I don’t want to risk sending one of my own patients there to be treated rudely. I’ve never been put through so much just to make an appointment. I will not be referring my patients there. Anyone know of a minority, homsexual, and addict friendly place I can send them to?

I had a very good experience here, my technicians were caring and supportive. I will be back.

I have only been to this radiology clinic once, and my experience was pleasant. The reps were friendly over the phone. I was able to make an appointment for the very next week. I was in and out of the clinic within 45 minutes, which is pretty reasonable. The staff seemed really busy and buzzed around behind the desk, but they were nonetheless helpful each time I approached them. The procedure room was tiny, but positive experience over all. I would recommend this radiology clinic.

I’ve been here twice. Had to wait over an hour both times. The technicians are great but the office is run very poorly. They desperately need a new office manager to teach them how to make appointments, return patient calls and not lose prescriptions. Simply an awful, frustrating experience.

I had a really great technician here, she was lovely and understanding, these stars are for her, thank you, Tina!

Pros: I was able to book a sonogram for the following week, rather than waiting weeks/​months at some other practices. The procedure itself took maybe 5 – 10 minutes, and the physician seemed knowledgeable.
Cons: I arrived 15 minutes early for my appointment, and had to wait over an hour to be seen. I was given no explanation or apologies for the wait. When I did try and approach the front desk staff, I was basically ignored. Many other patients came and went as I sat and waited. Now, a wait of 30 minutes seems to be standard at every doctor appointment I’ve had in NYC, but 75 minutes is just ridiculous. Also, the tech that performed the sonogram did so just after she took her cigarette break. The exam room was small, and they get fairly up close for the procedure, so it was really unpleasant.
Hopefully I won’t need to go for this test again, but if I do (or have a need for any other radiology services), I would never visit this location again.