Gouverneur Health

I love my primary care physician Dr. Hanley but good luck ever getting to see an actual Dr. Usually you see a nurse practitioner or physician assistant and they definitely don’t have the medical experience to properly treat patients. I went in on Jan 6 after having a fever for 6 days. I had first thought I had the flu but my best friend and step sisters who are nurses (at Sloan Kettering and Albany Med, 2 top hospitals) made me go to the dr because a fever should not last that long, especially one that spikes to 101 every day. The PA I saw was dismissive and never really listened to me. I told him that it felt like something was sitting on my chest, and that I couldn’t cough up anything from my lungs even though I was taking cough medicine for 4 days. I was just starting to cough up some thick yellow phlegm which he said was just post nasal drip, even though I said I was having no nasal congestion. He never swabbed me for a flu test, didn’t look in my ears or throat, and only listened to my lungs because I asked him to. He said I had the flu and sent me home with a prescription for ibuprophen and an expectorant, the 2 things I already told him I was taking. Three days later I ended up at Bellevue with pneumonia. That should’ve been an easy thing to diagnose if he had heard that my lungs didn’t sound normal, and had sent me for a chest x-​ray. My ear clogged with the pneumonia and I went back and saw a different PA 2 weeks later. All he prescribed was claritin and nasal spray. My ear has is still clogged and I haven’t been able to heard out of it for 3 weeks. I tried to get an appt with my PCP and the earliest appt I can get is April 7! That’s 2 months away.
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The primary care doctor I was assigned to never asked for my records from the clinic I had been going to for the last 15 years, so she had no idea which problems were new or which were ongoing. If anything was found, it was a matter of life or death. And underlying issues were not recognized at all, with one possibly important one which I told her about swept aside as simply not existing.
The physician’s assistant I saw for the effects of an upper respiratory virus that wouldn’t go away took one look at my thick neck and, for no reason, told me, plain and simple, that I had sleep apnea.
The Behavioral Health clinic continued a treatment unchanged that did nothing but make me increasingly worse. The crisis line they employed and which I increasingly called as time went on knew me better than the department did and told me and them that the treatment I was getting was only making me worse but nothing changed. After 4 months, I had no choice but to leave.
When I tried having my records sent to the next clinic — only because it insisted on seeing them — it took days of running around until Gouverneur could figure out how to do even that.
– AVOID GOUVERNEUR AT ALL COSTS! –

To whom it may concern: On Thursday June 25^th 2015 I had a Dental appointment at Gouverneur Health (227 Madison St, New York, Ny). This appointment was made on May 27^th 2015. When I arrived for my appointment at 2 PM I was met and greeted by two dental students. They informed me that they would be performing the dental work. Due to some inefficient dental work done by students at NYU school of dentistry, I informed them that I do not allow students to work on my teeth. I asked them if they could locate for me the dentist on the premises. They excuse themselves and proceeded to locate the dentist, however it appeared that they could not locate the dentist. Whether or not the dentist was in the office at the time I cannot be 100% sure. At this point I was upset that I was not informed or asked for my permission to have my dental work done by students. No disclosure forms for permission forms where ever offered.
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the nurse said they had too many patient, so they couldn’t clean my earwax on the eardrum. therefore they made an appointment for 1÷13÷2015 on 12/​15/​2014. so ridiculous

Went to the dentist here today and had a pretty fantastic experience for a very cheap city government run hospital. The building is new, pretty large and very nice. The registration process was quick and simple. The dentist and the hygienist were no bs, quick and good only focusing on the essentials. This is a no frills experience. They don’t even do a teeth brushing which was standard during a cleaning in all private dental practices I’ve been to. It didn’t seem essential and it’s not. I can brush my teeth at home.
The hygienist gave me valuable advice that I will never forget regarding acidity and it’s damaging effects. I have never received this advice from all other expensive, private dentists I’ve been to and it now seems obvious as I why my bones are eroding. I couldn’t believe this very cheap dental clinic gave me the most important dental advice I ever received.
I have no health insurance, but this is part of the city’s HHC system so they have very cheap plans for people like me. It was very cheap.

Even though they’ve spent millions of dollars and years renovating, this is still by far the worst hospital I’ve ever visited. Nothing has changed, they still make it difficult to see a doctor and get help. I try never to use them anymore, but I really needed to see a doctor recently and just tried to use their walk-​in service. Lo and behold, they no longer have walk-​in emergency services. I had to plead with a nurse to let me wait and try to see a doctor because I needed a prescription. Initially they told me to just go somewhere else like Bellevue, only after I cried from pain did they let me see someone. I spent less than 5 minutes with a nurse practitioner, though I spent over 2 hours waiting to see one.

I can only review the rehab department
Their Therapists are very good, knowledgeable and diligent
The rest of the staff is held together by some very fine people but they take up a lot of slack from the remaining lazy workers
That goes double for the social workers
Oh yea
My father was born in the old building on South St!