Gottfried’s Magazines & Newspapers

I have no idea how the magazine and newspaper end of the company works, but the courier service is particularly atrocious. The guys were late (more than 1.5 hours late), misinformed, not to mention that the office manager was completely clueless. A solid courier service would be on time, and if they are running late at least to call, a sign of courtesy, and let us know they are running late.
The guy never said that there would be a 50% increase in price after 5:30, and then proceeds to say that the price goes up after THEY were more than an hour late!
The owner, to be fair, did call me after I yelled at the misinformed and poorly trained office manager, and did try his hardest to rectify the situation. He may just need to rehire better staff.
They may be good at magazines. I’d never courier any business related work with this company. When you’re under a deadline and have 55 boxes for a conference that need to be delivered, you don’t need a headache of trying to figure out where the hell the service is.